11750 results found
-
Force Acknowledge Temporary Number Message on Port In
When you select an TN from the "Assign To" list, it populates that TN in the "Placeholder number" field. The "i" gives the message in the attached that says, "This is the number you've selected to be replaced on the port-in date. It's either a temporary number we've generated for you or an existing number you no longer need. After your order is complete, the number will be permanently deleted." The only thing that could be done to ensure the customer sees it, is to auto pop-up that warning window and force them to click / acknowledge that they've seen…
2 votes -
Set preferred date or duration to automatically delete the call recording
Set a date or duration to automatically delete the call recording
4 votes -
Request for Enhanced Warning and Clear Options for Number Removal and Inventory Management
We would like to request an enhancement to the RingCentral platform that provides more prominent and clear warnings for administrators when removing numbers from queues and other related processes. Currently, the available options to return numbers to inventory can be vague and unclear. It would be beneficial to have clearer guidance on how to manage numbers during this process.
This feature request aims to reduce confusion and improve the overall user experience when managing number licenses and inventory within RingCentral.
2 votes -
Sync Mobile RC app and Desktop app personal contacts
I can get my apple iphone contacts on mobile app but they won't appear in the desktop app. why the two app versions can't sync contact lists seems unreal. please get it to where personal contacts from apple can be in the desktop app. went through support and they said that option doesn't exist. Thank you!
5 votes -
blocked outbound caller ID being tagged as spam
When users select the "Blocked" number as their outbound caller ID, recipients often see the caller ID as "11111" or the call is marked as spam. As a result, the majority of recipients do not answer these calls, leading to communication disruptions and inefficiencies.
Implement a feature that allows the option to whitelist "Blocked" Caller IDs to prevent them from being tagged as spam by recipients' phone systems. This ensures that calls made with a "Blocked" Caller ID appear legitimate and are not automatically declined by the recipient.
15 votes -
Scheduling firmware updates per time zone
To have the schedule of firmware update per time zone.
5 votes -
Bring the Dial Pad back on the right side of the app
Remove the dial pad from the column next to the Calls and Voicemail tabs. It is more convenient to have the dial pad on the right side so we can easily dial a number from the call history. Or have the option to have the dial pad be dragged on the right side like how it used to.
9 votes -
Disable the Accidental Key Press
Disable the Accidental Key Press
If we can disable the key press where in if the caller accidentally press any number or dial key it will do nothing and will not be routed or transferred to other extension where the call is not intended for.
11 votes -
call screening
Customer wanted a feature wherein calls will be filtered or announced if the call is a business call or a personal call when dialing their main company number.
Note: Currently, the option that we have is adding special numbers as identifier and call screening.
2 votes -
The ability to report unauthorized use of your number as a Caller ID by external parties outside your company.
The ability to prevent unauthorized use of an active RingCentral number as a caller ID, along with a mechanism to report instances where users receive calls or messages appearing to come from their number when they did not originate them.
3 votes -
Disable Incming SMS Only
The customer has an idea for a feature where they can request to disable the inbound SMS only.
17 votes -
AI Notes is automatically turning off after logging back in
AI Notes is automatically turning off after logging back in
Currently the data is stored locally. Local storage gets purged when user logs out. A future release will update the setting to persist across endpoints and login sessions.
1 vote -
autocorrect
An autocorrect feature that actually works and doesn't suggest words that are nowhere to be found in the English language.
1 vote -
Feature Summary: Request to enable dialing of the 211 code for users in the United States and Canada, supporting access to community informa
Background & Purpose:
211 is a widely used and essential service code in the US and Canada, connecting individuals to a variety of community services, such as housing assistance, employment programs, mental health support, and crisis services. Access to 211 is especially crucial for individuals seeking quick connections to local resources and assistance, and it has become a standard within emergency and community service networks.Currently, some systems might not recognize 211 as a valid code, leading to user confusion and potential missed opportunities to access important services.
5 votes -
Increase limit of audio message and Adjustable to playback speed
As of now, users can only record up to 2 minutes of audio message. Users have to send multiple audio recordings if the message exceeds to 2 minutes.
The audio message sent needs to have and adjustable playback speed and have it always start playing in the last speed used.1 vote -
Increase the amount of folders available
We are only allowed 50 folders. We are a construction company and utilize one folder per active job. We need to be able to have no limit on folders as we cannot track our jobs past 50.
1 vote -
Full Page Live Chat Experience
Add a feature that allows users to generate a sharable link for a full-page live chat experience, rather than just a chat bubble. This would provide a more immersive and expansive chat interface for users.
2 votes -
Bulk Template notification option
Remove the option to send notifications to all users when applying Bulk template.
3 votes -
Dial a favorite without using the line keys or favorites list
ability to dial a favorite contact without scrolling through the favorites list or the line keys
3 votes -
Ability to identify SMS from a shortcode sender
Currently if an account received an SMS from a short code number that matches an Extension number in the account, it shows like its an SMS from an Ext in the account.
Usually you cannot reply from a short code SMS
but if it happens to match the from to an Ext number you will be able to reply from it and SMs will be sent to that User ext1 vote
- Don't see your idea?