12972 results found
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Archiving AI Summaries
The ability to archive all AI generated reports from phone and video calls as well as any general transcripts from phone/video calls. I’m in the financial services industry, it’s important for us to have an easy way to archive all client information from recorded and transcribed conversations.
16 votes -
Increase RingCentral Automator Text Limit
Increase RingCentral Automator Text Limit
Please increase RingCentral Automater Text Limit from 1500 to 6000.
1 vote -
Ability to send and receive MMS for Canada customers
Ability to send and receive MMS for Canada customers
3 votes -
Allow any kind of headsets to work with RingCentral's Background Noise Reduction Tool
As advertised on https://www.ringcentral.com/us/en/blog/reduce-background-noise/, RingCentral uses AI, so it should not only work on recommended headsets. It should work, whatever headset is used, so that the system only picks up the primary voice.
2 votes -
Customer saved the phone number as a contact on her mobile device; she wants to override the contact's displayed CNAM.
Currently, if a number is saved as a contact on a mobile device, the device prioritizes the local contact name and does not allow CNAM information to override it during incoming calls.
Requesting the implementation of a feature that allows CNAM to override the saved contact name on mobile devices, ensuring the most accurate and up-to-date caller identification is displayed, even when a contact exists locally.
2 votes -
Workflows for Phone!!!!!
Workflows are very limited today and only apply to SMS. The NEED for Workflows flexibility for phone is a major option Mitel (ShoreTel) customers lost moving to RingCentral. EX: A workflow to allow a users to send calls to voice while on an existing call (on any RC device), however if a specific user or external priority customer calls, allow it to ring through while on an existing phone call.
Workflows were call Call Handling Modes in Mitel/ShoreTel and other PBX systems.
2 votes -
SMS feature needs to support forwarding to multiple users.
Ability to forward SMS messages to multiple users.
2 votes -
Disable dial pad pop out
Is there a way to prevent the dial pad from popping out of the Ring Central App when making a call? I would rather it stay in the Ring Central app and not pop out into it's own little window.
34 votes -
Caller ID Preservation: IVR/Call Flow Routing to External Destination
When an inbound call comes in to an IVR Menu and forwards it to an external number, the Caller ID that shows up is the RingCentral number. This is happening even if the Preserve Caller ID feature is turned on. Unlike when a call comes in to a user extension and forwards it to an external number it preserves the original caller ID. We need to have the original caller ID show up when a call comes in to an IVR.
1 vote -
Fax Confirmation Document
A formatted, formal PDF document (not the email confirmation) that can be generated anytime by the sender in their RingCentral app (do not need to have admin access) and details including:
- heading that this is a fax confirmation
- fax date & time (in respective time zone)
- sender name & organization
- sender phone# & fax#
- recipient name & company
- recipient phone# & fax #
- subject of fax (new field added to outgoing fax)
- status of fax transmission - delivered or failed, reason for failed if did not go through, if not all the pages went through, etc.
- # of total pages…
1 vote -
The recent update causing voicemails to route into other call-queue voicemail boxes is extremely confusing
Calls that were forwarded from a user extension to a call queue and routed directly to voicemail should be saved to the call queue voicemail rather than the user’s extension voicemail.
1 vote -
auto disconnect call when routed to VM and no response for 5 secs
They want to have a setting in the admin portal where they can manage caller settings. For example, they want to configure the system so that if someone calls and doesn't answer, it automatically hangs up. Customers having difficulty setting up a voicemail that plays for 10 seconds, or they're experiencing issues where the voicemail keeps playing without any message being left.
1 vote -
call queue ext fwd to ext in same queue disables the queue. disable ability to fwd.
RC case 29983844 - - - Ambulance dispatch call center call queue was wiped out by one member of the queue forwarding their extension to another member of the queue.
Disable the ability for call queue extensions to be forwarded to each other.
1 vote -
To integrate the Praevius app
To integrate the Praevius app to show the time stamp using embbed dialler, it is not showing the setup event and proceeding event, it goes.
1 vote -
call recording annoucement adjustment
To only hear the call recording announcement at the beginning of the call and not hear the other party during the call
1 vote -
Support for SNOM PA1+ as a Provisionable Device
Please consider adding SNOM PA1+ to the list of officially supported desk phones within the RingCentral platform, particularly for Assisted Provisioning.
3 votes -
RC for google should have direct link to the call settings
RingCentral Google should have more settings that will direct her to the admin portal to set his incoming calls and the like
1 vote -
Ability to customize the AI announcement
We need to be able to upload a customized AI announcement and have the ability to enable or disable.
11 votes -
Disable AI and remove AI buttons in the RC app
We are a school, and the AI notes and AI features are creating legal issues with the educational services we provide. We need to disable the AI notes and features from our account and have an option to remove the AI transcription buttons in the RC app.
3 votes -
Retain caller ID when transferring external calls on Yealink and Mitel Phones
When transferring a call to a Yealink or Mitel phone, the caller ID of the one who is doing the transferring is being shown versus the one who is being transferred. It would be great to at least have the option to have it one or the other for Yealink and Mitel phones. I saw it was implemented for Poly, Avaya or Unify deskphones as well as the softphone app (https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48015701-retain-caller-id-information-regardless-of-blind-w). We currently use Yealink models T46U, T48U, and T57W, as well as Mitel IP 480s. Thanks!
7 votes
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