10984 results found
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To have an option to Play an Announcement if calls are not answered on Limited Extensions
To have an option to Play an Announcement if calls are not answered on Limited Extensions
6 votes -
Call recording auto pause when sharing sensitive inform for PCI compliance
We need to have a feature on our call recording to able to automatically pause the recording for credit card information sharing to be compliant with the PCI
6 votes -
Please add feature to ignore calls on mobile app because as of now when either user declines a call it hangs up for all users. This is incon
Please add feature to ignore calls on mobile app because as of now when either user declines a call it hangs up for all users. This is inconvenient
1 vote -
VM Automation Option
VM Automation Option
Implement a "Quick VM" button for customers to play pre-recorded messages when leaving voicemails. This feature would allow users to:
Record and save multiple custom messages
Select and play a pre-recorded message with one tap
Save time and reduce repetition in frequent voicemail scenariosBenefits:
- Increased efficiency for users
- Consistent messaging across multiple voicemails
- Reduced voice strain for high-volume callersPlease consider adding this feature to enhance user experience and streamline the voicemail process.
1 vote -
Ability to automatically turns the announcement on or off depending on the state laws of the recipient's location
Smart ACR — which it says automatically turns the announcement on or off depending on the state laws of the recipient's location. It would be great to have that feature turned on for our account.
2 votes -
Non-Super Admin users can elevate themselves to a Super Admin.
We have noticed that Non-Super Admin users can elevate themselves to "Super Admin." This could potentially cause security issues and business impact.Non-Super Admins should not be able to change their role to a “Super Admin” or remove the SA role from other accounts.Scenario: We have our Non-Super admins that have “User Management” under their role, they need this to be able to choose a different role for MACD (move,add,change,delete) requests but we don’t want them to have the ability to change their own permission to “super admin.” Only another “super admin” should have the ability to change someone else to…
93 votes -
Call Queue 3 Way Calling
If 3 extensions ring on the same call queue, 1 accepted the call, 1 should ring again for the second caller at the same time with the other 2 extensions.
1 vote -
Allow multi-user devices to be set up for BT accounts
Feature Request : Allow multi-user devices to be set up for BT accounts
Details : Allows the ATA devices to be able to set multiple users on one device similar to the feature for RingCentral accounts.
Significance of the feature : Allows one device to enable multiple phones
Current behavior : currently unavailable under BT Cloud Work Accounts
Brand : BT Business
1 vote -
Phone Call Code for Verification for Canada Account
A customer with a Canadian account would like the option to receive a verification code via phone call, rather than being limited to email only.
3 votes -
Customer is requesting to have a report that will show the logs that records the actual key press.
So that the customer will have a view of the report that will show the logs that records the actual key presses.
15 votes -
download or extract information from Account like the Emergency Response Location
need to download or extract information on the admin portal via excel sheet like all the emergency response location in the account.
2 votes -
Call Queue members simultaneous ring until all call queue members answer the call
Call Queue members simultaneous ring until all call queue members answer the call
for example: a call queue is set up with members that are linked to an alert software that calls several numbers but they must all answer in order to listen to the alert message.
2 votes -
Manually change the caller ID for outbound calls from his deskphone
reconfigure one of buttons of the phone that will give him options to make changes with a number to another when making outbound calls/caller ID
21 votes -
See all support cases in the support portal
It's better if we have visibility of all of our support cases in the support portal. We would like to track all the opened and closed cases as well as the escalated cases to other department so we can check the case status from our end.
14 votes -
Ability for the Super Admin to Disable voicemail account wide and user level
Ability for the Super Admin to Disable voicemail account wide and user level
15 votes -
Transcribe voicemail on email in addition to attached audio file
I'm wondering if it's possible for the voicemail to be transcribed, and included in the email so that I can quickly read the content of the voice message?
3 votes -
BT feature request: Call whisper for users
It would be better if we have a feature to have call whisper for the users that when they received a call it will state the site of where the call is from.
1 vote -
Delete Fax Messages
Ability to disable other users to delete fax messages on the Ringcentral app
1 vote -
Abandoned calls in performance report but call are being forwarded to an external number
requesting to have a seperate tracking of abandoned call and transfer to external number for call queue in performance report because what is happening when call queue member did not answer the call is being forwarded to the external number and even if external number answer the call in performance report it still shows as abandoned call
3 votes -
Desktop and mobile apps ring should be able to ring in the middle of ring order, that will help a lot with handling calls
Desktop and mobile apps ring should be able to ring in the middle of ring order, that will help a lot with handling calls
7 votes
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