12361 results found
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Recover call recordings for past 90 days
I was unaware of Ringcentral's data retention policy and lost access to my prior call recordings. It would be very helpful to be able to recover these call recordings past the 90 day retention window.
111 votes -
For multi site accounts, allow company contacts to be filtered by location name
We are one company that creates a site for each office we have. In the RingCentral web app, when searching for internal extensions it would be helpful to be able to filter the search to show extensions assigned to a location
5 votes -
Integration of phonebooks between two separate RingCentral accounts
The customer is requesting the ability to synchronize contact directories between two separate RingCentral accounts.
1 vote -
Google Workspace Delegated contacts
Include Google contacts in the Delegated contacts in the RingCentral App supported contacts connection.
1 vote -
AI receptionist for call routing in the admin portal
AI receptionist for call routing in the admin portal
2 votes -
Custom Tag Creation
Custom Tag Creation: Allow admins to create and manage a set of tags specific to their business (e.g., “VIP Client,” “Billing Issue,” “Demo Request,” “Tier 1 Support”).
Tag Assignment: During or after a call, users can assign one or multiple tags to the call. This can be done via the app or softphone interface.
Search & Filter: Tags can be used to filter call logs and analytics, improving reporting and insights across departments.
Integration Potential: Tags could be synced or pushed to integrated CRMs (like Salesforce or HubSpot) for deeper customer context and automation.
3 votes -
Block all Outside Incoming Calls
The ability to block all outside incoming calls to limited extensions is extremely important. We use limited extensions with Algo IP Speakers and can't have outside calls coming into our classrooms.
18 votes -
Job Diva Integration
Job Diva integration for RingEX and RingCX
2 votes -
Allow the soft keys order to be changed on the PolyEdge phones
On the soft keys for the physical phones allow the order to be changed. Currently on our PolyEdge phones we have New Call (which is pointless), then Intercom, Recent Calls (rarely used), then More. On the second screen we have Forward, DND, Page, and more. Ideally we would like to have the first screen have Intercom, Page, VMxfer (feature we have requested) with the DND, Recent calls and Forward on the second screen. It would streamline the process of handling calls.
2 votes -
Poly Edge E450 update to Firmware version 8.3
Poly Edge E450 update to Firmware version 8.3
2 votes -
End call during voicemail recording if no activity
The Customer is receiving a lot of spam callers. They have found a means to stay on the call, even when our Tier 3 supports have shortened the call time to strictly end after a few rings.
The Callers have found a way to stay on the call via the voicemail recording section.
They kept pressing 2 and # to stay on the call, and that depletes the Customer's calling credit allowance.
The Customer wants a way to end the call quickly when there's no relevant activity, especially in the Voicemail section.1 vote -
Option to use the Outlook platform to send messages to the paging device via the messaging feature.
Option to use the Outlook platform to send messages to the paging device via the messaging feature.
1 vote -
SPEECHTEXTING
SPEECHTEXTING IS GREAT IDEA TO BE ABLE TO HAVE ON DESKTOP APP.
1 vote -
DID or extension dial into a conference
Have a dedicated extension/DID that points to RingCentral Conference Dial-in and automatically enters a Participant ID. The idea is to provide users a quick way to dial into a company conference call without needing to remember or enter 9-digit participant or host IDs.
1 vote -
option to all robocalls in ringcentral
I want to send text with automated RoboSMS to bulk numbers.
3 votes -
Updating a Site Call Handling template should update the sites to which the template is assigned
Current behavior:
Create a Site Call Handling Template, then apply the template to the site's Auto Receptionist Call handling Custom Rules.
Update the Site Call Handling Template. The updated template does not update the site's custom rules to which it was previously applied.
To get the updated Site Call handling Template applied, you need to re-apply the template to the site's Call Handling Custom Rules.Expected behavior:
Updates to a Site Call Handling Template should automatically apply to wherever the template has been applied.3 votes -
Conference call line without a participate code
We want to use a conference call line without a participate code.
3 votes -
Email Notification for External Number being Transfer from IVR Menu
Looking to have an email notification for a phone call that being transfer to an external number from the IVR menu
4 votes -
copy the Name of the contact saved on the user's phone to the the recipient.
Activate a feature that allows the name associated with a saved contact to be visible to the person receiving a transferred call. This feature would display the contact's name to the call recipient when the caller is saved in the customer's contacts and has a name assigned to them.
1 vote -
Disable cover page automatically
Customer wants to have a feature. Wherein, they remove cover pages automatically; without them removing them manually.
3 votes
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