12972 results found
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Receive call notification from my added account while logged in on a different account
I want to receive a notification when I received a call on my added account on RingCentral App while logged in on the other account.
For example: I am logged in on Account A and I received a call on Account B, I should receive the notification on my Account A that Account B has an incoming call and be able to answer it for convenience without needing to log out or log in
4 votes -
Add option in User Templates for the Users Site Number, rather than all site numbers.
Add option in User Templates for the User's Site Number, rather than all site numbers. It allows potential problems for users to accidentally select from every site in the company for their caller ID.
2 votes -
Automatic Call Routing Based on Caller Address
We would like to request a feature enhancement that allows the RingCentral system to automatically detect the address of an incoming call (based on the caller ID or associated account information) and reroute the call accordingly.
Our business receives calls from tenants across multiple territories. Each territory is managed by a specific receptionist or department. Instead of routing all calls through a central menu or requiring the caller to manually choose an option, the system would intelligently recognize the caller’s address and automatically route the call to the appropriate receptionist or team.2 votes -
Google WorkSpace calendar sync with RC mobile app for iPhone
Customer would like to sync the Google Workspace Calendar with RingCentral mobile app for iPhone. Currently this feature is only avaiable with Android devices
1 vote -
Clear Account-Type Identification & Super Admin Use of Own Password to Access User Voicemail
After migration process the portal may have some limitations on how to identify if old or new account
the old has feature that new hasn't and it goes vice versa. Following the recent account migration process, users and support teams are encountering difficulty determining whether an account is using the old configuration or the new one. Both versions contain features that the other does not, and that is old has a way to use the pin of the user but, the new can only use the user's log in password. This creates complexities during troubleshooting, configuration updates, and customer interactions.1 vote -
I want to ensure that we have a backup of the chats. if an user lost their chat history, that is very helpful to retrieve those chats.
I want to ensure that we have a backup of the chats. Some of our users have lost their chat history, and it's impossible to retrieve those conversations. Having a chat backup option would be beneficial for users, allowing them to recover their data.
3 votes -
Enable Selection or Configuration of Caller ID for Shared Lines in Admin Portal When Using Call Return from Voicemail
Feature Enhancement Request: Enable Selection or Configuration of Caller ID for Shared Lines in Admin Portal When Using Call Return from Voicemail
Current Behavior:
When users listen to voicemail messages over the phone and utilize the call return feature, the outgoing call is automatically placed using the default main phone number as the caller ID. This behavior applies regardless of the line or site the user is associated with.Proposed Enhancement:
Introduce the ability for administrators to configure or allow users to select the appropriate caller ID—specifically the site or shared line caller ID—when initiating a call return from voicemail.…3 votes -
AI scoring for DFO
Able to have AI score Digital First Omnichannel (DFO) which includes chat and text capabilities.
8 votes -
Ability to received Microsoft Verification Calls
The business will use ringcentral numbers as two factor authentication. Currently not able to received the authentication code via phone call on our deskphone
2 votes -
Ability to distinguish different speakers in call recording
seem our team have a hard time distinguishing between different speakers at certain points in the call, like when there's a slight overlap in speaking.
do you have any other features that would help with separating speakers more effectively?1 vote -
allow users to reorder text templates once entered
It would be nice to be able to reorganize any text templates in the list. LIke being able to drag and drop more used texts to the top and less used to the bottom.
2 votes -
Bulk download of default password for Polycom
It would be a valuable feature to have the option to obtain the default RingCentral password for Polycom phones purchased from RingCentral. Currently, obtaining the password for each default setting can be troublesome and time-consuming.
2 votes -
The ability to schedule DND
I would like to see the ability to schedule DND hours in the RingCentral app. using Incoming Call Rules
6 votes -
disconnect the call when there are no response for 3 times call screen
Customer would like to have an option when call screen ask for the name and the caller did not respond for 3 times the call will disconnect.
3 votes -
Call Recording Opt Out for Customers
I would like to suggest to have the option for our customer to opt out from being recorded even though automatic call recording is turned on. It would be nice if our callers has that option if they don't want the calls to be recorded.
2 votes -
Intercom Calls from outside
User would like the ability to receive intercom calls from devices that are not provisioned in RingCentral or not added to their account.
2 votes -
Show there company name when you receive a call
When receiving a call the customers name is displayed as the majority of my customers are companies, it would be useful to also see the company name
2 votes -
upgrade limited extension to a RingEX licenses
Have the ability to upgrade limited extension to a RingEX license without having to delete it and rebuild it with a full license.
6 votes -
Unavailable codes for Ringcentral Call queues - similar to Unavailable codes in CXOne.
Create unavailable codes for users participating in Call Queues, that allows administrators to monitor time spent on each unavailable code.
Codes such as Lunch, Meeting, Special Project, or even custom codes for specific team use would be very useful and can allow administrators or team leads to filter these in the Analytics. This would be on par functionality with the Ringcentral Contact Center feature.
1 vote -
Intercom feature support on Yealink W56H
Request to support the intercom feature on Yealink DECT phones, specifically for the Yealink W56H
1 vote
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