12972 results found
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When listening to a voicemail, it should mention the call queue name
When listening to a voicemail of a call queue, it will mention the name of call queue prior the message. For example this call is from ( Call Queue Name) then the message.
1 vote -
Ability to warm transfer call using presence button
**Currently, RingCentral does not provide a way to perform a warm transfer using only the Presence button. The Presence feature is designed for monitoring the status (Available, Busy, On a Call, etc.) of other users, not for initiating transfers.
**Many customers have expressed a desire for warm transfer functionality using the Presence button. However, this is not currently possible, as using the Presence button automatically results in a cold transfer of the entire call.
1 vote -
Option for call queue overflows to route to voicemail
The customer wanted to set up a call queue overflow, so if no one is available in the call queue, the call will be routed to the next call queue. At the same time, if no rep is available in both of the call queues, it will route to voicemail
1 vote -
In the previous version, the Send Later function would default to the date and time selected for the previous fax sent. You removed this de.
In the previous version of your outbound fax print driver, the Send Later function would default to the date and time selected for the previous fax sent. You removed this default which we use every Friday for a group of faxes to be delivered Monday morning. Put it back in.
2 votes -
customize column when downloading user list
Customer would like to have the ability to customize the top of the column when downloading the user list. The customer would like to add other details to the file.
6 votes -
Account Federation - Auto-Attendant 4-Digit Instance Routing
Account federation has been enabled between RingCentral instances in Canada, USA, Australia, and the UK. However, an issue has been identified with the Auto-Attendant functionality. When a caller provides a 4-digit extension, the Auto-Attendant is unable to route the call across instances. Interestingly, the routing works correctly when dialing by name.
From a user point of view, this works fine. I can call from the Canada instance to the USA instance via someone's internal 4-digit USA extension.
However, when an inbound call comes to the Auto-Attendant in Canada, the robot is unable to route across/between instances.
- Call comes in from…
1 vote -
Fanvil Speaker configuration
They want to be able to use their third-party device as a speaker
1 vote -
Feature Request - Add a "Check All function" to Group Membership under User Details, when you select "+ Add call queue membership"
implementing a "Check All" function within the "+ Add call queue membership" interface to streamline the manual selection process. This should be prioritized for development to maximize time savings. Current manual box selection costs the admin at least 30 minutes per day.
adding a template for group management with a check all button
UID: 230126107 | Hicuity Health
MRR: USD 16,196.001 vote -
retrieving deleted fax, past data retention policy
Request to redeem deleted Fax logs using the Ringcentra Application
30 votes -
Allow users to disable Call Waiting even if they're a call queue member
We are not allowed to turn off call waiting.
We're getting an error "Call Waiting cannot be toggled off because you are a member of at least one call queue set to
distribute multiple calls. To turn off Call Waiting, contact your system administrator."The only option is to remove a user from a call queue group. This feature should be corrected, Users should be able to disable call waiting even if they are call queue members.
8 votes -
Bulk Creation Feature for Message-only Extensions
Just like adding user extensions in bulk, having the same feature for message-only extensions will be helpful for accounts handling large-scale operations. This will reduce the time it will take compared to adding them one by one.
4 votes -
Easy access to company site numbers
Customer is requesting to easily access the company site numbers on the admin portal. It is better to see the company site name and the phone number at the same page
4 votes -
Caller ID option for desk phone Outbound calling
We contacted support checking if there is an easy way to interchange the caller ID on the deskphone for outbound call like in the RC app, we were informed that there is an option in the online account under Outboind / faxes caller id it would be much better if there is an option for to easily choose the caller ID using the keys on the phone
4 votes -
Option for call queue overflows to route to voicemail
Option for call queue overflows to route to voicemail
1 vote -
Outbound SMS Phone Number in Contact History - Contact Center
Sending outbound SMS messages - when we send an outbound SMS message it does not display the customer phone number in contact history but instead displays a random-looking string of characters. It would be excellent if this were modified to instead show the customer's phone number instead of the random character string.
1 vote -
Enable and Disable Call Recording per device
We plan to do call recording for some calls and I know the calls are recorded to the profile of the user that initiates the recording but can that be changed? For example, can we have the default location for it to save to be on a server? Since the calls need ot be saved, we didn't want to rely on someone having to move them manually and possibly forgetting.
Also, is there a way to prevent call recording on the mobile app but allow it on the desktop and hard phone?
2 votes -
Enable Custom Tab Assignment for Shared Directory Contacts in Contacts Section
When we upload the Shared directory of external contacts in the RingCentral Admin Portal by default, the contacts are showing on the Company tab of the RingCentral app.
Please implement a feature wherein we can select on which tab on the Contacts portion of the RC app that we can put the externally shared contacts2 votes -
Customer would like ability to set outbound CLI in Teams admin portal (direct routing)
Customer would like the ability to set outbound caller ID for Teams direct routing users from within Teams admin portal using caller ID policy. See https://learn.microsoft.com/en-us/microsoftteams/caller-id-policies
Currently this can only be set within RC admin portal. This is a limitation in scenarios where numbers are assigned to user extensions on RC side with MS teams sync enabled but then assigned to a call queue or IVR on Teams side. In this scenario the number is not available to assign as caller id on RC side for those queue users since it is assigned directly to a user extension.
3 votes -
Enable Admin Visibility of Call Forwarding Settings on Physical Desk Phones
🔧 Feature Title:
Enable Remote Visibility of Locally Configured Call Forwarding on Physical Desk Phones📋 Current Behavior:
Currently, call forwarding settings configured directly on desk phones (e.g., Poly Edge E320) are not visible in the RingCentral Admin Portal or app. These settings are stored locally on the phone and are not synced with the platform.⚠️ Issue Description:
Customers and administrators have no visibility into locally applied call forwarding settings on physical phones. This results in confusion and troubleshooting delays when call routing does not behave as expected, but no forwarding is seen in the user’s extension profile.🎯…
4 votes -
adjust volume on AI TAKING NOTES
Able to adjust the volume of AI taking notes announcement
3 votes
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