9349 results found
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Ability to create Analytics reports that will tell when a member log in/log out from the call queue
Ability to create Analytics reports that will tell when a member log in/log out from the call queue
4 votes -
Request To Update Text message Sender Display Settings
Could you please make the following changes to the way customers receive text messages from us?
Sender Display Name:
Instead of showing "via RingCentral" as the sender, we’d like the messages to display our main company name (e.g., [Company Name]).
Sender Phone Number:
We’d like the number displayed to be our main company number ([Insert Main Company Number]) instead of any alternative numbers.
These updates are important for ensuring brand consistency and trust in our communications.
Thanks for your help, and I look forward to your update.
2 votes -
Automatic call forwarding when the PC is locked or shut down
When the PC is locked or shut down, it should be possible for a defined call forwarding to be activated automatically. This call forwarding should be automatically deactivated when you unlock the PC or start the Unify Office app.
22 votes -
2 factor authentication whatsapp
not receiving 2 factor authentication via whatsapp, sms not going through and getting an error to try again after an hour,sms not even showing on sms log under admin portal. tried 2fa via call but calls are disconnecting which also shows on our call logs tried other RC numbers but not being recognize as U.S number even though that it is U.S number.
6 votes -
Outbound Caller ID Name on Call Queue
Request: Use the call queue name as their outbound caller id
7 votes -
Users list column with enabled call forwarding indicator
It is good to have a column on the users list where we could easily see which user has call forwarding enabled instead of the current way of checking each users one by one.
4 votes -
Option to check the type of license for "adoption and usage" in analytics.
It would be more convenient if there were an option to check the type of user license in the "adoption and usage" section of analytics.
4 votes -
Emergency Alert Banner
As the title states, an emergency alert banner that can be displayed across the top of the screen similar to Rings update banner. In the event of an emergency (Fire, shooting, natural disaster, etc) the ability to quickly notify everyone in the company is imperitive. Something that can be quickly sent out from users with the correct access and that displays accross all of the Ring Central apps and programs.
4 votes -
Option to to block all outside calls
Option to have a separate section where the Admin can block all Outside Calls from coming into an extension without affecting any internal calls
4 votes -
1 Number (RingEx License) assigned to 2 desk phones
I was looking for where one user could have two phones in different locations but with the same extension. As it would be beneficial for a user with an office phone and a home phone.
6 votes -
Custom cover page to show recipient fax number
When using a custom cover page it should show the recipient fax number.
11 votes -
Auto Download Received Fax
Implement an option for automatic daily downloads of received faxes.
4 votes -
To have an option to Play an Announcement if calls are not answered on Limited Extensions
To have an option to Play an Announcement if calls are not answered on Limited Extensions
6 votes -
Caller ID name support for canadian numbers
Customer would like to have a feature to enable Caller ID name support for Canadian numbers. Because they would like to display the queue name when the number being dialed is a Canadian number.
6 votes -
Forward SMS to another user extension
Customer would like to forward all SMS of a user that no longer works on their company to a different user extension
3 votes -
Extend Co-Recipents RCApp functionality to fax
By extending the Co-Recipient feature in RCApp for voicemail to fax, this would allow organizations to have shared fax mailboxes where messages are marked as read in the shared environment. Many healthcare customers cannot send fax into email boxes due to compliance.
17 votes -
Forward calls from user extension to company main number
Wanna be able to forward all the calls from a user extension with a Digital line to Company's main number
14 votes -
Allow user to hide the name of the send on fax cover page
We have called technical support seeking assistance with the fax cover page, we are sending fax as a company and we would like an option in the online account for us to be able to hide the name of the sender in the fax cover page
4 votes -
Bulk update user info
There is currently no way to simply import user info for existing users. For example, if I want to update the department or title for users, I cannot do that with a simple import. Please add this functionality.
3 votes -
SMS Templates - Need to be able to order the messages so its easier to find the one you want. Alphabetically or Categorically.
SMS Templates - Need to be able to order the messages so its easier to find the one you want. Alphabetically or Categorically.
3 votes
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