13285 results found
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Feature Request: Dynamic Call Whisper / Greeting Based on Dialed Number
We currently use multiple phone numbers for different functions and marketing channels (e.g., Google Ads, website, mails, acquisition, disposition, buyer inquiries, etc.).
We would like the ability to automatically trigger a unique call whisper or greeting based on the number the caller dialed. For example:
Calls to our Google Ads number → “Google Ads lead”
Calls to our direct mail number → “Direct mail lead”
Calls to our website number → “Website inquiry”Ideally, this would be a call whisper (heard only by the receiver before connecting) rather than a message played to the caller.
This feature would allow our…
10 votes -
Presentation Mode for RCV
Please add back the Presentation Mode for RCV
4 votes -
Automatically set Call Queue availability to Unavailable when user logs out of RingCentral App
Summary:
Request to automatically update a user’s Call Queue availability to "Unavailable" (or toggle "Accept Queue Calls" to OFF) whenever the user logs out of, closes, or disconnects from the RingCentral Desktop or Mobile Application.
Business Need / Problem:
Currently, logging out of the RingCentral App does not change a user's Call Queue status in the cloud PBX. Offline users remain marked as available, causing incoming queue calls to ring offline extensions, increasing caller wait times, and causing avoidable missed calls before timing out to the next queue step.
3 votes -
Silence Detection and Automatic Voicemail Termination
When the voicemail system detects no valid speech or audible input for five consecutive seconds, such as during silent robocalls, it should:
- Play a prompt informing the caller that no audio was detected.
- Allow one additional attempt to provide a response.
- Automatically terminate the call and discard the voicemail if silence continues
Business Significance:
This feature would prevent silent or automated calls from generating unnecessary voicemail recordings and consuming billable toll-free minutes. It would reduce operating costs, minimize unwanted voicemail traffic, and improve the overall efficiency of toll-free number management.
3 votes -
Native video detection on RingCentral Video
Add native device camera detection to RingCentral Video meetings to automatically detect whether a camera is available and ready to use. The feature should identify common issues such as missing camera, permission restrictions, camera being used by another application, or device disconnection. Provide a clear camera status and preview before joining, with an option to select or change the available camera. During meetings, notify users if the camera becomes unavailable and provide basic troubleshooting guidance.
3 votes -
Easier access to RingCentral status message
A customer is requesting easier access to the RingCentral status message. They would want the status message to show up on their screen without having to click their icon to see the option to edit the status message.
2 votes -
Ensures your status remains 'Busy' while you are on a call, even if a second call enters your queue.
Keep status as busy (Red) while on a active call, even if second call enters the queue does not turn back to available status (green)
5 votes -
ringcx recordings
I think a great feature for accessing RingCX recordings would be to have them accessible through the desktop application, very similar to how you can access the for RingEX.
Currently from my understanding, you either have to use ACE or go into the analytics portal find the right pre built report open it up and search for your recording.
Whereas with RingEX, there's just a simple tab, you can select it go back through your call history and listen to the recording so simple.
It would make life so much easier then having to navigate to another link and another…
5 votes -
Auto- Receptionist Phone Number as a default Caller ID
We want to use our Auto Receptionist number as the outbound Caller ID for all users (old and new) by default, instead of setting it up manually for each one.
6 votes -
Persistent MMS (Attachment) Capability in Shared SMS Inbox
Currently, in the RingCentral Desktop App (Shared/Text tab), the "Paperclip/Attachment" icon is visible when first viewing a thread. However, after the first response is sent or the conversation is assigned to a user, the attachment icon immediately disappears.
Ensure the "Attachment/Paperclip" icon remains persistent and functional throughout the entire lifecycle of a Shared SMS conversation, regardless of assignment status or reply count.
13 votes -
RingCentral Video Dial In
After the RingCentral Update, joining RingCentral video via dial-in is no longer available. We need to have the ability to join meeting for non RingCentral users
6 votes -
Call Queue Bypass
Calls will bypass ringing a call queue if no one is logged in. It will skip to the next piece in the call flow.
5 votes -
Active Number and SMS Capability Verification
We hope RingCentral can provide an API or a built-in feature to identify if a phone number provided by a client is currently active and provisioned for SMS before a message is sent. Additionally, it would be highly beneficial to have the ability to check a recipient's opt-out status via API. Having this validation capability would help us verify SMS eligibility before attempting to send a message, reduce failed delivery attempts, and maintain better deliverability rates by filtering out inactive numbers upfront.
4 votes -
Allow Call Queue Callback Requests When All Agents Are Unavailable
Feature Request:
Enhance the RingEX Call Queue Callback Request feature so callers can still request a callback when all queue members are currently in an Unavailable status.Currently, the callback option is only offered when at least one agent is available to service the queue or agents are busy on other calls. If all agents are unavailable, the callback prompt is not presented and the caller eventually follows the configured maximum-wait-time treatment, such as voicemail.
Requested Behavior:
Allow callers to submit a callback request regardless of the agents' current availability status, so the callback can remain queued and be processed…4 votes -
Allow use of 211 / N11 Numbers
Please allow the usage of 211 in my tenant. This is an extension from our current system that is used heavily for clients.
4 votes -
Group Text Messaging Request
Hi, as a RingCentral customer, I’d like to request a feature that lets me approve or decline invitations to external group text messages. This would prevent my RingCentral number from being added to random group conversations without my consent.
3 votes -
International SMS for RingCentral AU
International SMS for RingCentral AU ACCOUNT.
2 votes -
Enable Video and Screen Sharing During Automatic Call Recording
Customer Request
The customer would like the ability to use Switch to Video and Share Screen while on an active phone call with Automatic Call Recording (ACR) enabled.
Currently, ACR prevents users from starting video or screen-sharing sessions during a call. This creates workflow challenges, as users must end the call, stop recording, or rely on external tools to share information with customers. These workarounds can impact productivity and create compliance concerns.
Requested Enhancement
The customer is requesting a seamless way to start a RingCentral Video session or screen share while keeping the existing recorded phone call active.
Dual-Track Seamless…
4 votes -
opt out date
Have the date when the customer opted out of SMS on the report downloaded from the admin portal > SMS opt out numbers.
6 votes -
Feature to receive sms short codes for Sinch Nova phone numbers.
We are having an issue wherein campaigns and phone numbers tagged under Sinch Nova are not getting verification/short codes from different platforms.
13 votes
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