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10653 results found

  1. Include Phone Model column when viewing any of the pages under Phones & Devices.

    3 votes
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  2. The ability to bulk import users even without DID

    How can I bulk import without DID's? When I go to setup a user manually with a license that we have, a number gets auto-assigned to the setup. Does the same thing happen with bulk imports?

    2 votes
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  3. Customer wanted to increase their accounts retention specially with Automatic call recording.

    114 votes
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  4. We request that RingCentral redesign its call handling infrastructure to ensure that the call recording announcement is played only when the outbound call is connected and answered by a live person.

    Currently, the announcement is triggered upon receiving the initial SIP 200 OK response from the called party. As a result, it is often played during connecting audio or hold music, before the call is actually answered. This can lead to confusion and may fail to effectively notify the called party.

    Adjusting the announcement to play at the start of live answer detection would enhance clarity, improve user experience, and…

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  5. customer would like to set up a two deskphone in one extension with one number or licensed

    7 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  6. Have the option to use the call queue ext as SMS recipient and not just a regular extension.


    Customer verbatim:
    Hi, all of our call queues SMS recipient is currently configured to go to my extension. How do I change call queue to receive text message to it's direct number? We also want to receive text message notification by email.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. Option to remove all call queue managers without having to recreate the call queue

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  8. Customer would like the ability to set outbound caller ID for Teams direct routing users from within Teams admin portal using caller ID policy. See https://learn.microsoft.com/en-us/microsoftteams/caller-id-policies

    Currently this can only be set within RC admin portal. This is a limitation in scenarios where numbers are assigned to user extensions on RC side with MS teams sync enabled but then assigned to a call queue or IVR on Teams side. In this scenario the number is not available to assign as caller id on RC side for those queue users since it is assigned directly to a user extension.

    2 votes
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  9. Customer would like a setup that allows them to turn the call recording notification prompt on or off when a call is transferred to another forwarding number.

    5 votes
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  10. The ability to configure or change the no action prompt from three time to one time only. If the caller did not press any key presses option, the no action prompt will only play one time.

    3 votes
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  11. I would like to suggest making the number masking feature available company wide for all extensions and users.

    By enabling Phone Masking for all users, you can ensure that all outgoing calls appear to be coming from the main company number. This not only enhances the security of your communication channels but also safeguards the personal and direct phone extensions of your personnel from being displayed to external parties.

    One of the key benefits of Phone Masking is that it reduces the frequency of outside customers calling an extension directly, bypassing the switchboard. This feature is designed to streamline the…

    6 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  12. Can we please add additional filters for the TCR campaign, like sites and departments?

    24 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  13. Access to call transcript history for all users

    Requesting access to the call transcript history for all users associated with their account. We would like to review and retrieve transcripts of past calls for internal monitoring, quality assurance, or record-keeping purposes. Kindly confirm if this level of access is supported, and if so, please advise on the process and any limitations related to data availability or retention periods.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Product(s):

    Poly Edge E100

    Poly Edge E550

    Feature Requested:
    Support for "Call Answered Elsewhere" notification/handling

    Description:
    We are requesting the addition of support for the "Call Answered Elsewhere" feature on the Poly Edge E100 and E550 IP phones. This feature is increasingly important in environments where users are assigned to multiple queues, or where simultaneous ring or shared line appearances are in use.

    Current Behavior:
    When a call is answered on another device, it displays a missed call on the Poly Edge E100/E550 phone. This can cause confusion for users, as the call was not actually missed, but handled on…

    2 votes
    New  ·  0 comments  ·  Hardware  ·  Admin →
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  15. To have the ability to create a custom rule that only accepts listed company contacts (landline and mobile numbers)

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  16. Currently, with RingCentral, we can blacklist incoming calls but not outgoing calls (like premium-rate numbers for example).

    1 vote
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. Sometimes a user has a free RingCentral account with their work email address. There needs to be an option to absorb that free account into their corporate RingCentral system.

    Proposed idea would be for RingCentral to send an email with a confirmation link to absorb or merge the free RC account into the corporate RC account.

    6 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  18. Implement a quick toggle to enable and disable Deskphone pairing from the Phone Keypad section in the RC app.

    5 votes
    New  ·  1 comment  ·  Application  ·  Admin →
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  19. Pretty self explanatory. Add schedule functionality to IVR menus.

    7 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  20. Please. The RingCentral App needs a sound notification to play for a dropped or ended call. Right now there's no way to tell when the call ends or drops unless you have the RingCentral app pulled up on the screen.

    This is such a basic but important feature. Thank you.

    15 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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