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9677 results found

  1. Devices assigned to a Shared Line should have a Paging Key.

    The Paging key should also be available on devices assigned to a Shared Line group, rather than being initiated using DTMF.

    2 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  2. Option to filter unwanted text messages

    Margaret is requesting to have an option to filter unwanted text messages that are not related to the company or to the user. And able to restrict content from group text messages.

    3 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. Customer would like to make AI transcription available on RingCentral Archiver as it can only be accessed on the RingCentral desktop application

    3 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  4. It would be helpful if we could have a recurring report of the users within the account. This will allow the admins to monitor if there are users added to their accounts or if the lost employees.
    This will be helpful for accounts that have a large number of users.

    3 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. Ability for Super Admins to Duplicate Teams that have more than 100 members

    9 votes

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    New  ·  1 comment  ·  Team Messaging  ·  Admin →
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  6. Scenario: Currently, callers in queue remain in queue after the call center closes at 5:00PM. Have an optional setting that allows for the callers that are queued to be sent to the after-hours destination instead of staying in queue when the queue switches to after-hours.

    3 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  7. Have an option to use the Virtual number for call forwarding Or use substitute caller ID number as call forwarding number in the RingCentral Admin portal.

    3 votes

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  8. Add a column or option to find the total number of calls without counting calls that were transferred more than once.

    8 votes

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    New  ·  1 comment  ·  Other  ·  Admin →
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  9. Ability to restore the call recording even if it is more than 12 months

    3 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  10. Please have the capability to be able to add a phone number to an already existing group SMS so we don't have to start over and retain the existing thread.

    3 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  11. When merging calls using the ring central app on an IOS phone, it locks the screen of the IOS. It would be great if we can avoid the screen from locking when merging the calls.

    3 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  12. Can we please add additional filters for the TCR campaign, like sites and departments?

    8 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  13. We would like to be able to manage backgrounds in Ring Central Video at a enterprise level. Ring Central Meetings had this feature, and we lost all of our backgrounds when we moved to RCV.

    2 votes

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  14. We want to have the option to route the call from Main Company Number to an User Extension then to a 3rd party number without seconds delay.

    It may seems that this option might be helpful for seamless transaction rather than moving to a 3rd party company to complete this request.

    4 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  15. We contacted support to confirm if its possible to have a call queue set with a custom ringtone that the user will hear when answering the call, with this feature the user will know which call queue the call is from

    2 votes

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  16. In the RingCental Phone app, have the SMS/Text notifications respect the users Schedule.

    This would have the app not make any notifications for a text message outside of the users scheduled hours. This would behave just as it does for the phone aspect. If a users schedule is set to 9-5, the phone would not ring from 5:01 to 8:59 the next day. Text message notifications should behave the same. When a user is then in their normal schedule, they would see the new text notification just like they see a missed call notification.

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. When faxing out from email showing the main phone number. Wants to show fax number associated with message only mailbox

    Also, wants to add a company logo to the fax from email.

    2 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  18. The customer has requested the addition of a new feature within the Caller ID restriction settings. They would like an option that can be toggled on or off, labeled "Allow call queue group as caller ID." When enabled, users added to a call queue group would be able to use the group’s caller ID number when making outbound calls. However, when this option is disabled, the customer wants to prevent users in the call queue group from using the group’s caller ID for outbound calls made through the RingCentral app.

    Alternatively, the customer is also looking for an option that…

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  19. "When we forward a text to a new number the screen should change to the new message but it stays on the old text message itself... we have to manually click on the new mesg to continue texting there."

    4 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  20. There should be a notification that a call is waiting when the call queue is empty or without any online person to be able to have call queue members available to receive the call and to monitor their status as well.

    8 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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