13285 results found
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Site Default Caller ID Number
The ability to assign a default outbound caller ID Number for a specific site. As long as the number is assigned to the site.
You can choose the default Caller ID Name within a site, but not assign a number. What this would do is allow any new user created under that site to auto-magically pull the default outbound Caller ID Number that is assigned to that site. This would prevent admins from having to push a template everytime they create a new user.
3 votes -
Ability to be available per channel
We need the ability to have associates available for each channel individually. For example, they need to have a state for Available Phone, Available Email, Available Voicemail, Available SMS, etc.
At the very minimum, they need to be able to choose Available Phone, Available Digital, and Available Both.
3 votes -
Ability of the Admin to switch to other user account in RC app and admin portal
Ability of the Admin to switch to other user account in RC app and admin portal . In that way she/she can view/Access/Control such user easily
In that way , there's no need for the super admin to log out on her account .
3 votes -
Repeat Caller Identification with Dynamic Call Routing
Enable RingEX platform to identify repeat callers based on caller ID or call history and allow dynamic call handling or routing changes when a repeat caller is detected.
Expected behavior:
- System detects if an incoming call is from a previously seen number
- Mark caller as “Repeat Caller”
- Allow configurable routing rules such as:
- Route repeat callers to a priority queue or specific agent
- Apply different IVR or call handling logic for returning callers.7 votes -
Allow Paging Extension to be entered as an external contact
I am not sure the reason why you can't add paging devices to Company Contacts, or in the HUD. But since you can't, can you give the ability for us to add them as an other external contact? Currently we can't add a contact if the number starts with an *. That seems like a simple fix for the short term.
7 votes -
Resize MMS pictures to fit within 1.4mb limits
Make the desktop & mobile app automatically reduce the size, compress, or reduce resolution of images or videos to fit within the 1.4mb limitation.
41 votes -
Enable Live Transcription for Supervisor-Barged Calls
Request: Add the ability for Live Transcription to remain available or automatically activate when a supervisor barges into an active call.
Use case: Supervisors currently use Barge to join an agent/customer conversation for assistance or coaching. Having Live Transcription available during the barged call would allow the supervisor to follow the conversation in real time and have the transcript accurately reflect the interaction, including the supervisor's participation.
4 votes -
Add print button on the RingCentral App to print Voicemail or call transcript
Add print button on the RingCentral App to print Voicemail or call transcript
5 votes -
Give option to turn off notifications for adding members to a call queue.
When adding members to a call queue users receive an email that they've been added to a call queue. During the build process we would like to avoid users getting any notifications about being added to call queues or groups. If you could make this similar to when adding users to not send out an activation/notification email this would solve this issue. The problem is users who are not active are receiving an email that they've been added to a call queue. This leads to confusion and can cause the user to setup their own RingCentral account which will lead…
15 votes -
Option to customize timeout duration on IVR and Call Queue
Feature Request:
Ability to customize the timeout duration for user input when entering an extension number while a prompt is playing or when a call is ringing a queue or IVR.
Description:
Currently, the system enforces a fixed timeout for detecting user input when callers attempt to dial an extension during greetings, IVR prompts, or while waiting in a call queue. This can result in invalid entry errors if the input is entered too quickly or too slowly.
Requested Enhancement:
Provide administrators with the ability to configure or extend the timeout duration for user input, allowing more flexibility in how…8 votes -
Automatic Synchronization for Company Directory to RingCentral App
Implement an automated synchronization for the Company Directory on both Mobile and Desktop applications. This ensures that user changes made in the Admin Portal (such as name updates or extension changes) propagate to all users without requiring a manual logout/login or an app restart, addressing the sync lag for long-term active sessions.
8 votes -
Retain Caller ID for internal transfers
Retain Caller ID information when transferring calls internally. This feature would be great for businesses, regardless of the device or phone used, and for both warm and cold transfers.
3 votes -
Preserve Historical Call Logs & SMS Data Upon Extension Reset and Reassignment
Requesting to automatically preserve and archive SMS and Call logs whenever an extension is reset, unassigned, or reassigned to a new user, with retention options extending beyond RingCentral's standard 90-day limit.
Currently, resetting or reassigning an extension disassociates or wipes historical communication history from the active profile, creating severe compliance, HIPAA/FINRA, and legal audit risks for organizations required to store records long-term (e.g., 1 to 7 years). Furthermore, this request asks for a clean separation of historical data so newly assigned employees cannot access a predecessor’s past messages, alongside an automated admin option that archives all call records, text threads,…4 votes -
Block user to view their RingEX phone number
Feature Settings for Super Admin for their Users not to be able to see or block the "RingEX License" phone number tied to them when logging in to the RingCentral App.
4 votes -
Hot Desking – Automatic Logout When User Logs Into Another Device
We are observing an issue with the Hot Desking functionality where the user session does not properly terminate on the original device when logging into a second device.
Current Behavior:
When a user logs in to a second Hot Desking phone, call functionality is disabled on the first device. However, the first phone still displays the user’s information and does not fully log out.Expected Behavior:
When a user logs in to a second Hot Desking phone, the first device should automatically log out and return to the login screen. This ensures the device is fully released and available for…6 votes -
Per-User Customization for AI Note-Taking Announcements
Overview
Current State: Admins can only set a single "AI is taking notes" announcement for an entire site or account.
Requested Feature: Enable individual users to upload or record their own custom audio announcements that play when they initiate AI Note-taking on a call.10 votes -
Ability to forward call queue recordings within the admin portal, mirroring the existing feature used for direct calls.
In the admin portal, administrators can easily forward direct call recordings via email. However, this functionality is missing for Call Queue recordings, forcing users into a manual workaround of downloading and attaching files.
2 votes -
Native Support and Provisioning for International Peer-to-Peer (P2P) Conversational SMS
Description:
We request that RingCentral expand its global SMS capabilities to fully support regulatory-compliant, two-way Peer-to-Peer (P2P) messaging outside of North America.Currently, business users outside the US and Canada who attempt to engage in normal, 1-on-1 conversational text messaging with international clients experience delivery failures, silently dropped texts, or strict carrier blocking. In many international markets, carriers treat all business platform traffic as commercial spam unless dedicated P2P conversational routing and local geographic virtual number (DID) provisioning are explicitly supported.
Key Requirements:
International P2P Number Provisioning: Enable local geographic virtual numbers (DIDs) in non-US/Canada regions with two-way conversational SMS…
3 votes -
Ability to detect headphone in use when accessing the app virtually
It will be helpful if RingCentral app has the ability to detect headphones/devices when accessing the app virtually.
4 votes -
Feature Request: Prioritize the Caller’s Phone Number Over Location in Call History
Some calls are displayed in the RingCentral App call history using the phone number’s registered location instead of the actual calling number. As a result, users must first click the “i” (information) button to view and confirm the caller’s actual phone number.
This behavior is currently working as designed. For certain phone numbers, the registered CNAM in the LIDB contains the is the actual geographic location rather than a business or caller name, causing the RingCentral App to display the location in the call history.
Requested Enhancement:
Introduce a mechanism in the RingCentral App to prioritize displaying the actual caller’s…
2 votes
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