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10674 results found

  1. Option to Use Call queue extension as SMS recipient

    Have the option to use the call queue ext as SMS recipient and not just a regular extension.

    Customer verbatim:
    Hi, all of our call queues SMS recipient is currently configured to go to my extension. How do I change call queue to receive text message to it's direct number? We also want to receive text message notification by email.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Increase the Number of SMS Recipients in a Call Queue

    The SMS feature for a call queue is currently limited to one extension only. We would like to request an increase in the number of recipients that can be assigned as "SMS Recipients" for a call queue

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  3. Option to remove all call queue managers without having to recreate the call queue

    Option to remove all call queue managers without having to recreate the call queue

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  4. Call Recording Prompt setup

    Customer would like a setup that allows them to turn the call recording notification prompt on or off when a call is transferred to another forwarding number.

    5 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Ability to configure the IVR settings no action prompt

    The ability to configure or change the no action prompt from three time to one time only. If the caller did not press any key presses option, the no action prompt will only play one time.

    3 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Call Masking Company Wide

    I would like to suggest making the number masking feature available company wide for all extensions and users.

    By enabling Phone Masking for all users, you can ensure that all outgoing calls appear to be coming from the main company number. This not only enhances the security of your communication channels but also safeguards the personal and direct phone extensions of your personnel from being displayed to external parties.

    One of the key benefits of Phone Masking is that it reduces the frequency of outside customers calling an extension directly, bypassing the switchboard. This feature is designed to streamline the…

    6 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  7. Increase TCR Filters, to include sites and departments

    Can we please add additional filters for the TCR campaign, like sites and departments?

    24 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  8. Access to call transcript history for all users

    Access to call transcript history for all users

    Requesting access to the call transcript history for all users associated with their account. We would like to review and retrieve transcripts of past calls for internal monitoring, quality assurance, or record-keeping purposes. Kindly confirm if this level of access is supported, and if so, please advise on the process and any limitations related to data availability or retention periods.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Feature Enhancement Request – Support for "Call Answered Elsewhere" on Poly Edge E100 and E550

    Product(s):

    Poly Edge E100

    Poly Edge E550

    Feature Requested:
    Support for "Call Answered Elsewhere" notification/handling

    Description:
    We are requesting the addition of support for the "Call Answered Elsewhere" feature on the Poly Edge E100 and E550 IP phones. This feature is increasingly important in environments where users are assigned to multiple queues, or where simultaneous ring or shared line appearances are in use.

    Current Behavior:
    When a call is answered on another device, it displays a missed call on the Poly Edge E100/E550 phone. This can cause confusion for users, as the call was not actually missed, but handled on…

    2 votes
    New  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  10. Create a rule to only accept company contacts

    To have the ability to create a custom rule that only accepts listed company contacts (landline and mobile numbers)

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  11. blacklist outgoing calls

    Currently, with RingCentral, we can blacklist incoming calls but not outgoing calls (like premium-rate numbers for example).

    1 vote
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Quick toggle for deskphone pairing

    Implement a quick toggle to enable and disable Deskphone pairing from the Phone Keypad section in the RC app.

    5 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  13. Add schedules to IVR menus

    Pretty self explanatory. Add schedule functionality to IVR menus.

    7 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. add minimum of 3 number of callers allowed in queue

    add minimum of 3 number of callers allowed in queue, as requested by Josh for Calm Consultants

    24 votes
    New  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  15. play greeting before forwarding to the external number

    currently when the call queue is forwarded to the external number it doesn't play the call queue greeting. please allow the call queue greeting to play before forwarding the call to the external number

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  16. Incoming Calls Source Information

    It's better if there is a section in the Admin Portal and the RC app where RingCentral users will be able to identify the platform (Facebook, Google, WhatsApp) that callers are using to place their outbound call to our RingCentral number. To be able to see where they're calling from will help the business.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Remove TCR message banner for Inbound SMS user

    The user is registered for inbound SMS only, but they are seeing the message at the bottom: “You can’t send or receive texts until your number(s) have been registered with US carriers. Register here.”

    This message confuses the user about whether they still need to register or not. The admin is requesting to remove the SMS reminder for TCR registration.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. Allow call queue managers to modify managers in the queue

    Call Queue – Allow Standard Users assigned as call queue managers to add or remove other managers within the queue.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  19. Option to Disable Voicemail Notification for SMS Limit

    Every day, the customer is receiving VM notification for earning SMS limit usage, this clogs their VM messages and there should be as specific setting to disable this.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. Support for Hyperlinked Text in SMS/MMS Messages

    I would like to request the ability to send hyperlinked text (i.e., clickable anchor text) in SMS or MMS messages sent through the RingCentral app.

    Currently, RingCentral supports sending raw URLs (e.g., https://example.com) via SMS. While these URLs are clickable on most modern devices, they often appear lengthy, messy, and not user-friendly — especially when communicating with clients or customers.

    The goal is to enable a cleaner experience where a custom label or anchor text can be used instead of displaying the full URL.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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