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9677 results found

  1. To reduce the number of rings force this scenario only not for all the inbound calls: First call is engaged and when a second call and forwarding it to a 3rd party number

    5 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  2. When any user attribute is updated (name, title, department, etc.), the user receives a "Security Notice From RingCentral" email notification. Regardless of the updated attribute, the body of the email states that the Contact Mailing Address is what was updated, which is not true:=========================================================================="Account: *******Service Plan: *****Dear UserFirst UserLastname,This security notice is to advise you about recent changes in your account: Contact mailing address. If you are unaware of these changes, please contact RingCentral customer service at (888) 898-4591. Thank you for using RingCentral."=====================================================================We're requesting a change on how these notifications are generated. If the user is mastered…

    39 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. A feature for super admin users to access the AI content of other user extensions

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. We need a feature where we can set a number of SMS that a user can send. To limit their outbound SMS.

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. Currently in the Admin portal there are many different options for setting outbound caller ID on an extension - their primary phone, app settings, fax settings, additional device, etc. We would love to see an option in the portal to change the Caller ID options for all of those fields in bulk, to one specific number. Currently all options must be manually adjusted to the same number one at a time and this feature would be an incredible quality of life improvement for building out hundreds of new locations every year.

    4 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. RingCentral desktop app. forces user to update their IM status, or automatic status update depending on their availability

    For the user to make sure to set their statuses and they will not leave it empty.

    5 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  7. Need to allow Verizon Wireless SMS text notifications from Ring Central admin portal. Any singular users and user groups. All other wireless carriers allow this now, and it currently works. Verizon is not currently working and we need this fixed ASAP.

    2 votes

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  8. 2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  9. Having an option to roll back to the older versions of the RingCentral Application for device compatibility purposes.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  10. We would like to request a feature enhancement to address the current limitation in User Settings Templates that prevents deskphones from ringing when the "User Call Handling Template" is applied. This limitation causes confusion and operational disruptions for customers expecting a seamless integration of deskphones with User Call Handling.

    Detailed Description of the Request:

    Currently, when a User Settings Template is applied with a "Phone Call Handling," the setup is designed to ring only the RingCentral Desktop and Mobile apps, with no option to include deskphones. This limitation creates the following challenges:

    1. Customer Expectations Misaligned with Design:
      Customers expect the…

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Once the user turn off/on the call queue status on their extension, it will also turn off and on the status on the call queue via admin portal.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  12. Instead of displaying company number, we would like to customize it.

    4 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  13. It would be helpful to provide a more detailed explanation regarding the failed faxing due to the encrypted attachment. This will help us confirm whether the file could not be opened earlier.

    2 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  14. Ability to create Analytics reports that will tell when a member log in/log out from the call queue

    6 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  15. device storage option for faster data fetching for SMS

    3 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  16. I am being asked if the RingCentral platform could be a messaging application to warn people of possible upcoming weather conditions. To send an alert via text and or email. Also, if it could include personal numbers and emails. I would need to know the cost of something like this per month and per message if applicable. Could there be a group made to send it as well. Lastly, if it would require a manual add of each device/number/email.

    I understand that there are some roadblocks when it comes to text messages which has SPAM legislation in place, I just…

    3 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. Description:
    It would be helpful to have a Device History Log feature in the admin console. This feature would allow administrators to view detailed information about each device, such as:

    When software or firmware updates were pushed to the device.
    When the device went offline or encountered connectivity issues.
    When the device reconnected to the system.
    Historical status changes or any relevant activity related to the device.

    This would provide better insight into device performance and help troubleshoot issues more effectively.

    3 votes

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  18. Please make it so that we can disable or set the Caller ID Name blank for each user extension.
    The only setting that we have right now is to make it blank account-wide and we just want it for certain users without creating multi-sites.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  19. Looking for an option to on show on caller receiver per Auto-Receptionist on the account on which number/ site is dialed from the caller. We have 4 different main number on the account we want to show on the call receiver via app or desk phone on which site/number was dialed by the client or caller.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  20. I propose implementing a feature that would provide notifications for voicemails left in call queues, similar to the existing notifications for missed calls within the RC application. This enhancement would improve user awareness and responsiveness to incoming messages in queue-based communication systems.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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