12715 results found
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Custom Report Filter
We'd like to create a custom report that lists the numbers that have been transferred multiple times or have called our numbers multiple times in one day.
2 votes -
Bulk Download of SMS Conversations (Inbound and Outbound) for Multiple Users
We would like to request the ability for administrators to download SMS message history in bulk for multiple users directly from the RingCentral Admin Portal.
2 votes -
Convert Fax from PDF to TIFF
Currently TIFF format is not working. Please have an option to convert the default format of attachments from PDF to TIFF for all future inbound / outbound faxes from our RC applications
2 votes -
PC Port Link-Up during RingCentral Device Boot/Provisioning
PC Port Link-Up during RingCentral Device Boot/Provisioning - Request an option in the RingCentral Admin Portal device templates to disable/suppress the physical link on the phone's secondary PC port until the phone has completely finished booting, established its TLS/SIP connection to RingCentral servers, and locked down its Voice VLAN boundaries via LLDP-MED/CDP.
3 votes -
Ability to block users to contact call queue
Block Extension
Is it possible to block an extension from a call queue? I have an after-hours call queue that is getting spammed called from unmanned receptionist phones by people looking for something that number can not provide. We would like to set it up that either the extension(s) are blocked from being able to make the call or they immediately get dumped into VM. I have tried working with custom answering rules, but that appears to be looking for outside numbers only and not internal extensions.
2 votes -
Separate the do not disturb and call queue status
When an extension go to Do not disturb it automatically disables the queue status and after going back to available call queue status remain disabled unless admin re enables the queue status of the extension. Please have a separate do not disturb for the extensions and the call queues so that when an extension goes to do not disturb and back it will not affect the call queue status
2 votes -
Ability to disable an active number in presence
We would like to disable a number appears in presence where a user is currently on call with their customer who's number shows as active call with external number. User bame appears with extension but we don't want to see the active external number of our client.
6 votes -
Option to turn off EOL Device Notification in the Admin Portal.
Currently, there's an EOL banner / message in the Admin Portal when you navigate to Phone System. The message will say that a deskphone is tagged a EOL. After checking, the link: https://support.ringcentral.com/deskphones-and-devices/end-of-life-devices.html provided by Tier 3, it ends up that the customer doesn't have affected phones in the account. There is no option to remove the message even after this.
6 votes -
RingGroup Membership Visibility in Admin Portal
Add a feature within the Admin Portal that allows administrators to easily identify whether a user is a member of any RingGroup(s) and view the specific RingGroup(s) to which they belong.
3 votes -
Audit Trail Visibility for SMS Notification Recipient Changes (Adding/Deleting)
Currently, there is no visibility into changes made to SMS messaging notification recipients. It is difficult to determine whether a number has been added or removed, or who performed the action.
I would like to request an enhancement that adds audit trail support for SMS notification settings. Specifically, the system should log and display events whenever a user adds or removes a phone number from SMS notification recipients.
The audit log should ideally include:
User who performed the action
Date and time of the change
Action performed (added or removed number)
Affected phone number or notification entryThis improvement would…
3 votes -
Track if a user login using SSO or RingCentral credentials.
We have both RC credentials and SSO enabled, and we will enforce SSO in a few days, then RC credentials won't work. Is there any way we can find out how many and who have logged in via SSO until now?
3 votes -
SMS Caller ID as "Private"
Allow users to send an outbound SMS and display their Caller ID as "Private".
3 votes -
Live Management of Call Transcripts During Active Calls
Enable designated call monitors or supervisors to view and manage call transcripts, including real-time translations, while a call is still in progress.
2 votes -
Option for After-Hours Auto-Reply to Inbound Group MMS Texts
Currently, RingCentral's after-hours SMS auto-reply feature only works on direct 1-to-1 SMS messages. If a customer or client includes a sales rep in a group text (MMS) outside of business hours, no auto-reply is sent. The customer assumes their message was acknowledged or received, but the rep has no way of informing them that the business is closed without manually replying off the clock.
Proposed Solution / Feature Request: Enable an admin setting or user-level toggle that permits after-hours auto-replies for group MMS messages. To prevent infinite auto-reply loops across multiple group chat members, the system could either:Fire a 1-to-1…
2 votes -
Manually Create Company Directory In RingCentral without Importing or exporting contacts.
Manually Create Company Directory In RingCentral without Importing and exporting Contact and be able to update or add contacts it in a daily basis.
10 votes -
speech-to-text
Customers are requesting a speech-to-text (voice dictation) feature in the SMS interface. Before sending an SMS, users should be able to click on a microphone icon, speak their message, and have the system automatically convert the speech into editable text. Users can then review and edit the text before sending.
7 votes -
Able to receive an SMS notification when the account is nearing the free SMS inclusion limit.
Able to receive an SMS notification when the account is nearing the free SMS inclusion limit.
2 votes -
SMS Rule | RC to Slack
If a specific number sends me a text should be forwarded to our Slack channel- but making sure not all incoming SMS messages will be sent to our Slack Channel. Additionally, if this is possible with RingCentral, to create a custom SMS rule so that only messages from specific numbers are shared in our shared inbox, instead of all received SMS messages?
4 votes -
Call queue member device assignement
"Please add a setting within Call Queues that allows us to select exactly which of a member's devices (e.g., desk phone or desktop app) will ring when a queue number is called."
2 votes -
Ability to Identify Newly Created Unassigned Extensions
Description:
When adding a new unassigned extension, it is currently grouped with all other unassigned extensions, making it difficult to determine which extension was just created. This creates challenges for administrators, especially when managing multiple cost centers or tracking recent changes. It would be helpful to have a way to easily identify, tag, or filter newly created unassigned extensions—such as by creation date, a “recently added” flag, or custom notes.Benefits:
Prevents confusion and misassignment of extensions
Improves tracking and auditing for organizations with multiple administrators or cost centers
Streamlines onboarding and extension management processes
Request:
Please add a feature…2 votes
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