13285 results found
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Add Permanent UTC Offset Time Zone Options
Description:
Currently, administrators need to select an appropriate time zone when configuring sites. However, some locations require a fixed UTC offset throughout the year, without automatic daylight saving time adjustments.
We are requesting additional time zone options that support permanent UTC offsets (e.g., UTC-07:00 Permanent, UTC-06:00 Permanent, UTC-05:00 Permanent).
Requested Enhancement:
Add permanent UTC offset time zone options to the available site time zone settings. These options should maintain the selected UTC offset throughout the year, regardless of daylight saving time changes.
For example:
(UTC-07:00) Permanent
(UTC-06:00) Permanent
(UTC-05:00) Permanent
Other applicable permanent UTC offsets.
The selected permanent time zone…
2 votes -
Automatically Update Desk Phone Time Zone When Site Time Zone Is Changed
Description:
Currently, when an administrator updates the time zone configured for a site, the time zone settings on the individual desk phones do not automatically follow the site's updated time zone. Administrators may need to manually update the time zone configuration for each user or desk phone to ensure the displayed time is correct.
Requested Enhancement:
Implement functionality that automatically synchronizes the time zone settings of desk phones with the time zone configured at the site level.
Whenever an administrator changes a site's time zone, the associated desk phones should automatically inherit the updated time zone without requiring individual device…
2 votes -
Hotdesk Phone Centralized Credentials
Implement a centralized credential for hotdesk phones so users can log in using a single credential, rather than entering individual extension numbers and PINs for each device.
3 votes -
AIR Custom Role Access Permission
Would like to be able to set a specific custom role for user to have access to AIR only. Currently we need to enable the access for Auto-receptionist to access AIR for Standard user.
Can we have a separate permission to be set that is not tied to Autoreceptionist permission so user will not have any ability to change the auto-receptionist settings when the custom role is applied.
5 votes -
Allow admins access to HUD on each user's setup
This way the admin can create the directory from the admin portal per user specifically with the option to use the folders set up.
Many users struggle with technology and asking them to create their own directories so they can access this very useful feature causes problems.
A template for the admins to create and then deploy based on the user type would also be useful with this feature.
7 votes -
Have an option to automatically flatten documents when sending faxes
This would be a great help if RingCentral can automatically flatten the faxes before sending the documents out? As we have 4-5 faxes fail everyday, checking them, and having to manually download the documents off our EMR (the third party app integrated with RingCentral), flattening them, and then resending them, is a big time investment, especially for a clinic with a small admin staff that's already overworked up until clock-out time.
3 votes -
Add the Call Waiting Audio Alert for RingCentral Mobile App
To have a configure settings of Call Waiting Audio Alert for Mobile App since this settings can only configure via the Desktop and Web App but not available on mobile app.
6 votes -
Delayed Ringing Option
In CallRevu, there is feature called "delayed ringing".
This will allow a primary group of users receives the incoming call immediately.
If none of them answers within a configured delay (for example, 10 or 15 seconds), a specific secondary user begins ringing as well.Depending on the configuration, the primary users may continue ringing while the secondary user is added, or the call may move entirely to the secondary user.
We want this kind of set up please.
4 votes -
Respect "Forward All Calls" Settings for Call Queue Members
Currently, when an inbound call is routed through a call queue, the system skips any queue member who has enabled the Forward All Calls (FAC) feature, immediately offering the call to the next available agent.
This request is to modify that behavior so that queue calls respect individual member routing rules. If a member has "Forward All Calls" active, the queue should route the call to that member's designated forwarding destination rather than bypassing them.
6 votes -
Block External Calls to DL/DID feature for selected users only
Block External Calls to DL/DID feature for selected users only
9 votes -
Manage call recording using a user group instead of a queue or individual extension
We would like to create user groups and assign users to those groups for whom we want call recording enabled. For example, you have 15 people from accounting, and we want to record all 15 staff members' calls, inbound and outbound. This requires it to be sent individually to record that extension. We would like to be able to create a user group that will allow us to add a user to that group, and they will automatically be included with those recording settings.
10 votes -
Enable Compliant Business SMS Use Cases for Hospitality and Event Industry (Alcohol / SHAFT)
Businesses in hospitality, catering, bartending, and event production frequently use RingCentral SMS to coordinate logistics with event staff and contractors. Internal operational messages containing ******** names, drink recipes, or menu ingredients (e.g., tequila, rum, margarita) are flagged by automated carrier SHAFT filters. This leads to immediate carrier blocks and full suspensions of outbound SMS capability on direct lines ("This number has been flagged for potential spam. You can no longer send messages from this number").
Proposed Solution:
Support Age-Gated / Compliant 10DLC TCR Campaigns: Allow RingCentral customers to register compliant TCR campaigns that cover alcohol-related messaging for legitimate hospitality, event,…
2 votes -
Centralized, reusable business-hours and holiday schedules for users and call queues
Summary of the request: The customer wants to create multiple company-wide business-hours schedules and holiday schedules in one central place. They want to assign these schedules to users and call queues. When a central schedule changes, every user and queue assigned to it should update automatically.
Current behavior and gap:
- Business hours and holiday rules are set per user, per call queue, or per site.
- The only alternative is applying templates.
- Templates don't work for this customer's call queues. Each queue forwards voicemail to a different external voicemail destination, so a template would overwrite them all with…2 votes -
Dedicated Quality of Service (QoS) Reporting Dashboard for RingCX
The customer is requesting a dedicated Quality of Service (QoS) analytics report directly within the RingCX platform. Supervisors and administrators need the ability to monitor key network performance metrics—such as MOS (Mean Opinion Score), jitter, latency, and packet loss—specifically for their RingCX agents and contact center voice interactions.
Incorporate a dedicated QoS tracking tab within the RingCX Insights/Reports module that automatically filters and displays network performance metrics exclusively for RingCX interactions.
2 votes -
Option to Restrict the SMS Server for Metada, logs, and message content to be stored in US based servers only
Ensuring SMS metadata, logs, and message contents are stored physically on US-based servers only to comply with financial, healthcare, or government compliance
3 votes -
Make DND, Call Forwarding, and Spam Blocker Settings Independent for External Numbers in Ring Groups
Description / Idea:
Currently, when external numbers are included in a ring group (Ring Settings), any DND, call forwarding, or spam blocker rules applied to those external numbers can unintentionally affect the behavior of the other internal extensions in the same ring group.Proposed Improvement:
Allow DND, call forwarding, and spam blocker settings applied to external numbers to only affect the external numbers themselves, without impacting the rest of the extensions in the ring group.10 votes -
multiple users can answer or join a call simultaneously
The need for several users to be able to join an actual phone call in the case of a medical emergentcy
Old system allowed a person to call a group and anyone available within that group could pick up that call to assist.
They could also see the line and join others on that line to.2 votes -
Enable Call Queue Call Forwarding Management from Deskphone
Requested Enhancement:
Please consider adding support for:Enabling/disabling Call Queue call forwarding directly from deskphones
Allowing external number forwarding for Call Queue extensions without requiring Admin Portal access.
Providing easier operational management for non-admin users handling temporary forwarding scenarios.6 votes -
Call Queue Templates: Multiple SMS Recipients
Under Call Queue Settings in Templates — a new feature that lets you configure SMS recipients for selected call queue groups directly from the template.
- This makes it easy to assign the same SMS recipients to multiple call queues at once, instead of adding them one by one on each call queue group extension.3 votes -
Ability to use the direct number of an extension as an outbound caller id for all the users.
Ability to use the direct number of an extension as an outbound caller id for all the users.
2 votes
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