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10653 results found

  1. RingCentral App doesn't make any attempt to handle those carrier restrictions.

    Some of the carriers apparently lowered their size limits but RC App still on 1.5 MB Limit
    Users will think that 1.5 is the limit but with other carriers it only allows 1 MB.

    Requesting for a feature wherein RingCentral App will automatically detect carrier MMS limit so users would be notified if the file being sent to another carrier is exceeding the limit regardless if they update their limit.

    3 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?
  2. Needs to see changes for User Group name in Audit trail. Apparently, if you change the name of a User Group, it will not show up in the Audit Trail.

    6 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  3. Have a fix when the phone is updated a firmware don't delete or remove custom configurations like speed dial.

    5 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  4. In user call handling templates, currently you can only enter one number after the other under the conditions. Please provide a simple upload via csv or xls file so that you can easily enter or update several numbers at once

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. The customer desires an option to access and delete AI Notes through the admin portal.

    11 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  6. Enable Intercom at an Account Level instead of enabling it individually for each user?

    3 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. we need settings options to separate queue calls vs direct calls ringtone

    5 votes
    New  ·  1 comment  ·  Application  ·  Admin →
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  8. Current Feature Description:
    Currently, when dialing an extension, pressing the # key routes the call directly to that extension's voicemail. However, this command does not apply to Call Queues.

    Feature Request Description:
    Request to modify the current system behavior to allow the # sign command to route calls directly to the voicemail of the individual users within a Call Queue when dialed.

    Use Case / Business Need:
    In many instances, users in a Call Queue might prefer that calls routed to the queue can be directed to the voicemail of specific users within the queue using the # key. This…

    6 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  9. 5 votes
    New  ·  0 comments  ·  Hardware  ·  Admin →
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  10. Just like adding user extensions in bulk, having the same feature for message-only extensions will be helpful for accounts handling large-scale operations. This will reduce the time it will take compared to adding them one by one.

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Customer is requesting to easily access the company site numbers on the admin portal. It is better to see the company site name and the phone number at the same page

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. The current limit for adding multiple accounts to the RingCentral desktop app is 3. This limit should be increased to allow more than 3 accounts.

    This will be useful for partners that are working projects for multiple RingCentral customers.

    4 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  13. Customer can have different types of Calendar integrated to their RingCentral Application like Outlook or MS Teams.

    We would like the option to allow customer to disable incoming calls when they have a meeting. They also want to make sure that incoming calls across all platforms are disabled while on a meeting (RingCentral Mobile App, Desktop App, and hardphone).

    5 votes
    New  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?
  14. Add the option of blocking a number to the user template so that specific blocked numbers can be defined and applied to a set of user per template.

    2 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  15. Customers will have the option to choose between two flexibility features regarding their device management: they can either opt out of any potential service delays or choose to opt out of all forthcoming firmware updates from RC. This allows users to have greater control over their experience and make decisions that best suit their needs and preferences.

    6 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  16. Customer has requested that to change message played after the telephony server detects a looping condition.
    Scenario: A caller enters a call queues, hears the greeting, which says if you know the extension of the person you are looking for please enter it now, caller enter extension number, call goes to extension but does not get answered User's extension is set-up to go back to the call queue if not answered. Again the caller enters the extension, goes thought the process again but this time after the call is not answered, it tries to go the the call queue however…

    3 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
  17. current situation:
    The presence status automatically changes from "green" to "grey(offline)" after 15 minutes of inactivity, although the user is working on the PC (app in the background)

    Request:
    The change of the presence status in case of inactivity must be freely configurable (after time or no change) include the option to deactivate.

    77 votes
    How important is this to you?
  18. Feature Enhancement Request: Enable Selection or Configuration of Caller ID for Shared Lines in Admin Portal When Using Call Return from Voicemail

    Current Behavior:
    When users listen to voicemail messages over the phone and utilize the call return feature, the outgoing call is automatically placed using the default main phone number as the caller ID. This behavior applies regardless of the line or site the user is associated with.

    Proposed Enhancement:
    Introduce the ability for administrators to configure or allow users to select the appropriate caller ID—specifically the site or shared line caller ID—when initiating a call return from voicemail.…

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. Roles and permissions that allow a user to access call recordings for a specific extension only.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Add an indication to show when a missed call from a queue has already been returned by a member. Currently, this information is not available, leading to multiple callbacks to the same customer by different queue members. This creates a significant issue for call tracking and negatively impacts the customer experience and satisfaction.

    5 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
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