13285 results found
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Add a "Contacts" Filter to the Text Tab Search Option
Please add a filter directly to the text tab search option that allows users to prioritize "Contacts."
Current Behavior: Right now, when using the search feature within the text tab, the system prioritizes searching "Text Conversations" rather than "Company Contacts." For example, if a user searches for a contact named "222," the search results pull up historical text messages containing "222" instead of simply displaying the actual contact profile.
Additionally, when a user selects a contact from this search, the system should automatically open the text thread and roll up to the most recent message sent/received. Since the user is…
4 votes -
Automatic App Update whenever re-using old Extensions
Whenever re-using old extensions and just renaming it for a different user, the old name still shows on the ringcentral app. Please have an option for admins to update it on bulk so users will not need to sign out from the app for the updates to take place.
6 votes -
Map Actual User as Author when Server-Side Logging is Enabled for Bullhorn
At the moment, if the server side call logging is enabled, it will log the call on behalf of the admin credential who enabled the feature. Because of this expected behavior, the "Author" field in the Bullhorn activity logs defaults to the Admin account (e.g., RingCentral Admin) rather than the actual user who initiated or received the call, even when the user manually selects which candidate profile to log the call against.
It will be better if the integration could map and display the actual user's name in the "Author" field in Bullhorn while keeping Server-Side Call Logging enabled. This…
4 votes -
RingCentral App: Can features be customized?
Subject: Can features be customized?
Description: Is there a way to change what features are displayed in the RingCentral app? We would like for some of our users to only see a dialpad and directory.16 votes -
The ability to generate a report showing the number of pages for faxes sent and received per month across all accounts
The ability to generate a report showing the number of pages for faxes sent and received per month across all accounts
17 votes -
Block numbers from being manually dialed, not only on dialler or inbound.
Currently we can stop a number dialled using the dialler, which prevents the number being called by checking the DNC list and inbound calls are blocked using the Blocked ANI.
However a lot of our calls are made using the manual option and the blocked ANI does not stop this from being called.
So please incorporate manual outbound calls being blocked from numbers in the blocked ANI list.14 votes -
Eliminate Redundant Notifications: Tag Queue Calls Solely as "Voicemail" When Messages are Left
This proposal aims to streamline our team's workflow by updating the call queue notification logic to eliminate redundant emails. Currently, when a caller leaves a voicemail, the system generates two separate alerts for the single event—one tagging it as a "Missed Call" and another as a "Voicemail"—which causes inbox clutter and leads to multiple agents accidentally triaging the same customer interaction. We propose implementing a conditional rule where the final state of the call determines the notification; if a caller leaves a message, the system should strictly tag and email it as a "Voicemail," automatically suppressing the "Missed Call" alert.…
7 votes -
Allow Call Forwarding to Any External Number (Mexico)
Product Area: PSTN Routing / Carrier Setup
Problem
When using Mexican Toll-Free (ITFS) numbers, users cannot forward calls to an external number unless that destination number is provided by Telefónica.Why it happens: ITFS traffic comes in through our NGN connection, but outbound forwarding uses our SIP Trunk connection—where Telefónica blocks non-Telefónica destination numbers.
Impact: Customers switching from legacy systems (like Avaya) expect to forward calls to any phone number. This restriction creates friction and risks lost deals during migration.
Requested Solution
Update our PSTN routing so Mexican Toll-Free calls can be forwarded to any external destination number, regardless of…4 votes -
Call Waiting Availability for Shared Lines
The ability to have a 'Call waiting" feature for Shared Lines extensions.
The Call Waiting feature for Shared Lines extensions would be needed to ensure that users do not miss incoming calls when the shared line is already being used.
Why it is needed:
Allows a second incoming call to be received while the shared line is already on another call.
Prevents callers from immediately receiving a busy signal or being unable to reach the team.
Gives the user the option to place the current call on hold and answer the incoming call.
Improves call handling for teams that share…4 votes -
RingEX for Salesforce does not automatically handle the Lead-to-Person Account conversion transition
We wanted to have an options to automatically logs all of the Calls and Text to the persons accounts. Auto-linking works as expected while records are Leads, but stops after Lead conversion to Person Account.
4 votes -
Audit Trail Enhancements
This idea is a combination of other ideas around improving RingCentral's RingEX Audit Trail feature.
Improve logging for all items that are added, moved, changed or amended within the Admin Portal.
295 votesAs there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
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ability to filter date and add text token when searching in notes
Currently, you can only search for a name or a number in Notes. It's better to have the ability to filter date, add text tokens when searching in notes or using specific keywords.
10 votes -
Customise CallerID for Callback In Queue (REX)
In some territories, toll-free numbers are not allowed to be used for outbound callerID. As such, when customers choose to be called back, the callback fails.
This feature would allow customers the ability to choose which number to use as outbound callerid for the queue for callbacks, or even account-wide.5 votes -
Bulk Upload Contacts to Desk Phones via CSV File
Request Description:
Customer would like the ability to upload a CSV file containing contact information and have the contacts automatically added to a user's desk phone.Current Limitation:
Currently, there is no available option to upload a CSV file of contacts and automatically provision those contacts to a specific user's desk phone.Requested Enhancement:
Add functionality that allows administrators to upload a CSV file containing company and external contacts, then automatically sync or deploy those contacts to a selected user's desk phone.Business Impact:
This feature would simplify contact management for organizations with large contact lists and reduce the manual…6 votes -
Email Notification When Someone Sent a Message to Call queue Even We Have Shared Inbox
It would be extremely helpful for our operations if we could continue receiving email notifications whenever a message is sent to a call queue, even when the Shared Inbox feature is enabled. While the Shared Inbox is a valuable tool for managing conversations within the platform, our team primarily relies on email notifications to stay updated and respond promptly to incoming messages.
Since a significant portion of our workflow is centered around monitoring emails, having visibility through email alerts ensures that no messages are missed, especially during busy periods or when team members are not actively logged into the Shared…
12 votes -
deskphone dnd
Administrator access, visability, into DND status on Deskphones via the Admin Portal. Enabling this feature would allow administrators of the phone system, to go into the assigned deskphone and see a DND toggle that is either on or off for the physical deskphone. This toggle would manipulate the DND softkey that is programmed on that specific physical device. Just like if we added a key template, you can make a new section under "Phones and Devices" called "DND" and we can view all physical devices that are currently in "DND" state and then go into the device we are looking…
9 votes -
Ability to merge conference call while in phone pairing
When phone pairing is turned on, if a user makes an ad-hoc conference call, while they can do an add, in order to complete the conference they MUST use the physical phone. Add the MERGE option to the EX app when phone pairing is in use.
3 votes -
HUD for a Custom role users - Restrict extension search and visibility to the user’s assigned Site
Allow administrators to enable HUD for a custom role while limiting users to view and add only extensions that belong to their assigned Site/Multi-Site location, rather than the entire company directory. This would provide better separation between sites while still allowing HUD functionality for local supervisors and staff.
5 votes -
Recover previously deleted blocked numbers.
Feature to be able to retrieve numbers that were previously tagged/blocked on the Super Admin Extension when it is no longer added.
8 votes -
User IVR Direct Number as Outbound Caller ID (CNAM) for all users
User IVR Direct Number as Outbound Caller ID (CNAM) for all users / or depending on the users they wanted to assign the CNAM
6 votes
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