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10494 results found

  1. Receive OTP from websites

    Ability to receive OTP when creating an account on websites.

    24 votes
    New  ·  4 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Support for Hyperlinked Text in SMS/MMS Messages

    I would like to request the ability to send hyperlinked text (i.e., clickable anchor text) in SMS or MMS messages sent through the RingCentral app.

    Currently, RingCentral supports sending raw URLs (e.g., https://example.com) via SMS. While these URLs are clickable on most modern devices, they often appear lengthy, messy, and not user-friendly — especially when communicating with clients or customers.

    The goal is to enable a cleaner experience where a custom label or anchor text can be used instead of displaying the full URL.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  3. Disable Auto Purchase Calling Credit

    Please add the ability to disable the auto-purchase calling credits on the RingCentral end or Admin Portal platform.

    3 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. Add Special Number to New RC PC Application!

    Please add the special number feature to the new RC PC application. It works with the old RC PC app, but the prefix is missing in the new app. This is the feature: Add a special number to the beginning or end of the incoming caller ID to help identify the reason for the call.

    14 votes
    New  ·  6 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  5. Facebook OTP

    Have the ability to receive OTP SMS from Facebook.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  6. SMS Signature

    Ability have a signature at the end of every SMS so there is no need to type it in manually.

    15 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. RC app call logs

    Hi,

    Please add a feature that allows the other user like a SuperAdmin to see the call logs of the users on the account not only from the Admin portal but also to the RingCentral apps.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Automatic Update of External Shared Contact

    Have an option to automatically update the external shared directory across extensions, as the shared external directory is currently on manual option.

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Live monitoring from RingCentral Admin portal of a extension/user.

    My idea has been possible in every PBX system I have worked on since the early 1990s, RingCentral does not have this capability. Being able to live trace or monitor extension/user from cradle to grave. This would make remote and onsite trouble shooting much easier.

    5 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Notification for Email Addresses Added to Bounce DB

    Feature Request: Notification for Email Addresses Added to Bounce DB

    2 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. The customer wanted the option to change the Inbound call detail information in the RingCX|Agent application from DNIS to Caller ID Name.

    The customer wanted the option to change the Inbound call detail information in the RingCX|Agent application from DNIS to Caller ID Name.

    5 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. SMS for RingCentral UK and EU Brands

    Current Functionality:
    SMS (Short Message Service) messaging is a core communication feature currently available for RingCentral North America (US and Canada) customers. This allows users to send and receive text messages using their RingCentral phone numbers, integrating SMS capabilities directly into their unified communications platform.

    Requested Functionality:
    We request the enablement of comprehensive SMS functionality for all RingCentral UK and European Union (EU) brands. This feature should allow RingCentral UK and EU customers to:
    1. Send and Receive SMS: Initiate and receive text messages from their RingCentral provisioned phone numbers (local, national, mobile, where technically feasible and legally compliant).
    2.…

    2 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. Adding specific tab for abandoned calls and missed calls in the performance report

    Adding specific tab for abandoned calls and missed calls in the performance report for the reporting purposes.

    3 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Program specific transfer button features on handset

    Program features on button configuration. IE - blind transfer to Call Queue or specific person or to a VM or mailbox destination.

    In medical offices phones are often shared and computers are not always accessible in a busy office. One-touch transfer to users, ring groups/call queues, speed dial routing to CX via a Call Queue being forwarded and directly to a voicemail/message only ext. is greatly needed.

    2 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  15. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    Customer wanted to increase their accounts retention specially with Automatic call recording.

    107 votes
    Under Review  ·  8 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. Ability to the retain the call even when the host left the conferencing across all platform.

    The customer only have the option to end the call for everyone or they can click to choose one of the other participants to kick off the call but they cannot leave their self to let the call continue without the host.

    3 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  17. Permission to Block a User from Having the Visibility of IVRs from other Sites

    Permission to Block a User from Having the Visibility of IVRs from other Sites

    Currently, a custom role prevents the users from being unable to edit or make changes with the IVR but they still have visbility of the IVRs from other sites. By default, users assigned under the same Site where the IVR is assigned can or has the ability to make changes/edit.

    I'm trying to organize permissions for site managers, this works fine as it only filters users and groups, but it does not filter IVRS?
    Ie i have got a user who is a site manager with…

    5 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Dialpad should be accessible on the HUD screen.

    Previously the dialpad was available on the HUD tab. this was convenient. the new layout removes this and changes the HUD from a clean list to a multi column setup which feels more cluttered.

    while we are able to add quick contacts on the dialpad tab, this lacks the more complete information the HUD tab provides for when people are on a call.

    allowing more control over how these lists of contacts are displayed (as a list or multiple columns) would be great.

    21 votes
    New  ·  3 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  19. Enable Call Forwarding to Distinguish Between Voice and Fax Calls

    Currently, when call forwarding is enabled for EX User extensions, the forwarding logic does not distinguish between voice and fax calls. When a call terminates directly to a User extension, the system can differentiate between fax and voice calls and handle them accordingly. However, when forwarding is enabled, both fax and voice calls are forwarded indiscriminately, causing fax calls to be treated as voice calls.

    We request an enhancement to the call forwarding logic to allow the system to distinguish between voice and fax calls when forwarding is enabled. This would enable fax calls to terminate correctly to the User…

    3 votes
    New  ·  2 comments  ·  Fax  ·  Admin →
    How important is this to you?

  20. Bulk license transfer for Cost Center

    Ability to transfer licenses in bulk in Admin Portal. As of now, transferring the license cannot be done in bulk

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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