12971 results found
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Outbound calls indicator saying that the number they are trying to call is no longer in service
When making outbound calls to clients' numbers, it would be best if there were an indicator saying that the number they are calling is no longer in service or not working, instead of just getting a busy tone or engaged tone.
3 votes -
For Screen Callers Add an Option for Not in local or Global contact list
In Screen callers, add an option for Not in Local or Global Contact list. Presently, when Not in contact list is selected, interal callers are still screened and our users do not like this.
6 votes -
Audible tone on connect
When the call is connected and neither the caller nor the callee says as word and you hear silence, you are not sure if the call is established or not - because the line is silent due to whatever reasons, e.g. often the headset is not yet ready.
To be aware for all parties that the call is in progress please add an option that allows to play a tone on connect, similar to the play tone on disconnect.11 votes -
6 votes
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Enable DND Sync for the Yealink Phone Model Yealink T57w
Enable DND Sync for the Yealink Phone Model Yealink T57w to Sync with RC app and the Admin portal.
5 votes -
Automatic Synchronization for Company Directory to RingCentral App
Implement an automated synchronization for the Company Directory on both Mobile and Desktop applications. This ensures that user changes made in the Admin Portal (such as name updates or extension changes) propagate to all users without requiring a manual logout/login or an app restart, addressing the sync lag for long-term active sessions.
7 votes -
Include Internal Company Directory Information in User List Download Report
I would like to submit a feature enhancement request for the RingCentral Admin Portal "Download User List". Currently, the exported user list provides standard account and extension-related information; however, it does not include internal company directory attributes that are commonly used by administrators for operational management and auditing. Admins needs to check each user extension to view or change the option "Include User in Company Directory".
Would like to request the inclusion of field or column for "User in Company Directory" when downloading the user list.
Business Justification: Including these fields directly in the export would significantly improve administrative efficiency.…
5 votes -
Analytics (Subscriptions)
It would be very helpful to have the ability to define a specific time frame for when subscription reports are sent. For example, being able to schedule reports more precisely based on preferred reporting windows would improve usability and reporting consistency.
Additionally, for the “On Call Report” I have set up in subscriptions, I would like it to be sent four days per week and display the previous day’s after-hours calls. However, at the moment, the report is only showing data from a date a few weeks ago rather than the most recent activity.
Having the ability to ensure the…
7 votes -
Ability to send a fax with an alert that the incoming fax is confidential to the recipient
send a fax as confidential so that the recipient would receive a notification indicating that the fax is confidential before being able to open the document.
4 votes -
Custom Rule for Email Notification
I would like to turn off the email notifications at certain hours and days of the week.
5 votes -
Centralized Call History, Voicemail, Notes, and Recordings
all call-related information—including call history, voicemail, notes, phone numbers, and call recordings—to appear in one centralized location within the RingCentral app. Currently, this information appears in different sections, making it difficult to locate specific calls.
3 votes -
Allow owners to share live CX dashboards with any user, role, or department across the entire organization, regardless of hierarchy.
Current Behavior:
Dashboard sharing is restricted strictly to users within the dashboard owner's immediate hierarchical group. Cross-functional leads, agents outside the direct reporting chain, or upper-level stakeholders cannot access these live views unless they are added to that specific group hierarchy.Expected Behavior: Allow owners to share live CX dashboards with any user, role, or department across the entire organization, regardless of hierarchy.
3 votes -
Sync the Caller ID on both the mobile and desktop applications during an ongoing call.
The desktop application should display the caller ID and caller number even when the call is answered through the mobile application.
When the call is answered through the mobile application, the caller ID and caller number are displayed on the mobile app. However, when the user checks the call logs on the desktop application during the ongoing call, only the caller’s number is displayed. The caller ID only appears on the desktop application after the call has ended.
3 votes -
Ability to filter non-canadian numbers
Ability to filter non-Canadian phone numbers to prevent SMS messages from being sent to unsupported destinations. The goal is to help avoid accidental messaging and prevent unexpected SMS-related charges.
4 votes -
Tenant-wide option to disable all activation and account notification emails
In many enterprise environments, administrators would like to control or completely suppress automated system emails sent by RingCentral during user provisioning and account activation.
Currently, when a user is created or assigned a license, RingCentral automatically sends emails such as:
Account activation emails
Welcome emails
Account setup notifications
Other automated account-related notifications
These emails are often unnecessary or disruptive in large enterprise deployments, especially when:
Users are provisioned via SCIM / Active Directory / Okta / Azure AD / API
Onboarding is handled through internal IT processes
Companies use SSO-only login
Communication to users is handled through internal onboarding documentation
…
9 votes -
Ability to received email notification with content of the Messages (Direct/Team Messages) received on RingCentral APP
We want to include the content of direct and team messages in email notifications when receiving them on the RingCentral app. This feature is only available for SMS we also wanted this for the messages in the RCAPP.
9 votes -
Presentation Mode for RCV
Please add back the Presentation Mode for RCV
3 votes -
Option to Require Full Greeting/Announcement Playback Before Accepting Keypad Input (Disable Dial-Ahead)
Currently, when a caller reaches our Auto-Receptionist or an IVR menu, they can immediately press a key or dial an extension to bypass the greeting. While "dial-ahead" is useful for frequent callers, there are specific scenarios where it is critical that the caller listens to the entire audio announcement before the system registers any keypad (DTMF) input.
2 votes -
Drop 1st call and Answer 2nd incoming call / Release 1st call and Answer 2nd incoming call on Mitel deskphone
Drop and Answer / Release and Answer: This completely disconnects (hangs up on) the first person so you can immediately pick up the second incoming call.
5 votes -
Call Forwarding from IVR Menu going to Call Queue and Transferred to User Extension.
The customer would like to configure a rule where calls to the main number route to the IVR Menu > Call Queue Members. If a queue member transfers the call to an unavailable extension, the call should route to the Key Press option initially selected in the IVR Menu.
3 votes
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