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10404 results found

  1. To be on available status in the queue without logging in to the app/deskphone so we can forward the call to the external number

    for the user to be on available status in the queue without needing to log in to the app/deskphone so we can forward the call to the external number; right now, it doesnt forward the call to the external number because the system detects that the extension is unavailable and it doesnt forward the call to the external number.

    3 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  2. Inbound Fax Format Adaptation or Override Mechanism

    Problem Statement
    While the majority of inbound faxes are successfully received via T.38, isolated instances occur where certain senders transmit faxes using non-T.38 formats (typically voice/G.711). In these cases:

    The system does not identify the call as a fax, treating it as a voice call.

    The fax fails to be processed, and no fallback handling is in place.

    The burden of resolution falls entirely on the sender, who may not have technical control over their fax equipment or carrier routing.

    This results in negative customer impact, particularly when:

    The sender is a critical third-party (e.g., government or financial institutions).

    The…

    2 votes
    New  ·  1 comment  ·  Fax  ·  Admin →
    How important is this to you?

  3. Voicemail handling

    We want voicemails to be accessible by multiple user extensions, but once that voicemail has been heard, we want to be able to flag it (with "done"..."needs attention"...etc) or delete it and have that action apply to all users. This way, if user A picks up a message, takes action, and deletes it....user B won't see that voicemail when they log in. What would be most useful is if a voicemail is not deleted, but is heard by one user, they can attach a note to that voicemail for other users to see what next steps need to be taken…

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. Making SMS texting while on call faster/more efficient for desktop program (not extension)

    We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…

    96 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. Poly Lens Integration with RingCentral

    Poly Lens is a great management tool developed by Poly (now HP) to allow administrators to push policies and custom configuration down to Poly handsets. They have some integrations already with Microsoft and Zoom. It would be fantastic to have RingCentral work with them to have RC added to their integrations list, allowing the phones to be provisioned to RingCentral but configuration managed by Poly Lens.

    13 votes
    New  ·  2 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  6. SMS Signature

    Ability have a signature at the end of every SMS so there is no need to type it in manually.

    14 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. option to all robocalls in ringcentral

    I want to send text with automated RoboSMS to bulk numbers.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  8. Enhanced Call Reports for Call Queue

    The customer has requested an enhancement to the reporting feature. Specifically, they would like the ability to filter reports by multiple direct numbers assigned to a call queue, rather than being limited to the call queue extension alone.

    They are attempting to generate reports for specific direct numbers associated with a call queue but do not want the reports to include all numbers assigned to that queue.

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. ability to set up 1 recepient for group sms

    customer wanted to have a feature where one of the recipients responded back to group sms only the sender will be able to view it

    3 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  10. Offer Mobile Numbers for RingCentral EU and UK Brands

    Currently, RingCentral EU and RingCentral UK primarily offer fixed-line (landline) numbers to their customers. This feature request proposes the expansion of the offerings to include the ability for customers in the EU and UK to acquire and utilize mobile phone numbers directly through the RingCentral platform.

    Proposed Solution:

    RingCentral should develop the infrastructure and partnerships necessary to allow customers in the EU and UK to:
    1. Acquire mobile phone numbers: Through the RingCentral portal, similar to the current process for acquiring fixed-line numbers.
    2. Utilize mobile numbers for outbound and inbound calls: Seamlessly integrate mobile numbers with the existing RingCentral…

    4 votes
    New  ·  0 comments  ·  International  ·  Admin →
    How important is this to you?

  11. TEXT MESSAGE SMS NUMBER WE SENT FROM

    It's important to see the number where the customer sent the text from. To know which assigned number it came from and to track the customer's information. Please put back the feature on the RC Desktop App and Mobile App. Screenshot was taken 03/26/2024 at that time we can see from what number we were texting from.

    44 votes
    6 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. Reporting on Numbers Associated with a TCR Campaign

    We have 9 SMS campaigns. Many are fully populated. When a person leaves the organization and is deprovisioned, the number is freed up for use by someone else. Right now, there is no easy way to see if the number is tied up in a campaign. It would be very helpful to have a report of all of the numbers that are in all of the campaigns. Right now we would have to open all nine to see if there are any numbers in campaigns that are now available for use by another person that needs the SMS capability.

    5 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. Allow a custom rule to change call handling between internal and external calls

    When creating custom rules on an individual extension, there is no rule for differentiating between internal and external calls for call routing/handling purposes. For example if I have an assistant and I only want them to take my external calls and all my internal come to my extension, the system currently cannot do that. This would be a great feature!

    8 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Share SMS Template across all users in the account

    Share SMS Template across all users in the account

    41 votes
    7 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  15. Missed call should show on extensions that does not answer call in ring group or call queue

    when calls are not answered by an extension on a ring group or call queue should show as missed call.

    20 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Ability to set the "Press #" to "Do Nothing"

    Preferably, customer would like to have this feature available on Site-level and Queue/User-level. 

    Business Reason:
    Customer doesn't want the calls to go to voicemail when callers are pressing # trying to bypass the menu.

    UID: 2159400020
    UI: 25.1.0DB: 25.1.0.2
    POD: 8Unit: 2
    Account Name: Elgas Limited
    Brand: RingCentral AU
    DLs: 523
    MRR: AUD 10,713.97 (USD 7,763.77)

    4 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  17. Allow Direct Number Assignment to reach the Dial By Name Directory

    Hello!

    Would it be possible to allow us to assign a direct number to reach the Dial By Name Directory please?

    4 votes
    New  ·  1 comment  ·  Accessibility  ·  Admin →
    How important is this to you?

  18. Viewing failed fax attachments

    Being able to view attachment to a failed fax

    18 votes
    New  ·  7 comments  ·  Fax  ·  Admin →
    How important is this to you?

  19. Add IP URL of individual Devices under Phones & Devices > User Phones

    If RC Admin Portal has the ability to see a phones IP address, it would be immensely helpful to have the phones local IP in the form of a URL in a column next to the MAC address under Phones & Devices > User Phones. Of course, the URL would only be usable if connected to the same network as the phone but would still save the time of using other methods to derive the IP.

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. Ability to display the company name of the caller for incoming call

    Ability to display the company name of the caller for incoming call

    3 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?
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