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  1. Automatically activate 911 location services for any new user or device. This will negate the issue of having to manually enable each new user/device.

    5 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. 2 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  3. Removal of the Fax Icon in the RingCentral App for accounts that doesn't use Faxing.

    6 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  4. This is useful because sometimes you need to reference a dinosaur in a chat. This would benefit me specifically as I recently needed to reference a dinosaur and couldn't. It should work by clicking the emoji button and scrolling down to animals and at least 4 dinosaur options should be available (minimum of T-Rex, Brachiosaurus, Stegosaurus, Triceratops)(Pteranodon if a 5th is an option). Also a T-Rex with grabber arms would be nice (it's funny because T-Rex's have short arms.)

    169 votes

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    4 comments  ·  Application  ·  Admin →
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  5. Longest Idle currently resets when switching to DND or making any type of call. Users can manipulate this my quickly switching DND on then off AND/OR by making quick calls to remain last in the queue and avoid calls.I propose that Longest Idle's idle time is only reset by taking a Queue / External call

    35 votes

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    5 comments  ·  Other  ·  Admin →
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  6. I would like a prompt to say that the customer has entered an invalid extension if they do not hit one of our assigned key presses, and then go back to the ivr menu so they can chose a new key press. it seems customers our entering direct extensions so calls will only ring to that extension specifically even if they are on a call or away from their desk resulting in missed calls or voicemails when other team members are available.

    3 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  7. The instructions should also include what areas need to be filled out, and the format of every entry to be entered. There should even be a sample entry on the file to follow.

    3 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. RingCentral does not have the feature to stop reps from turning off the "Accept Queue Calls" button in their settings. When this gets toggled off in their settings their member status in the queue is then turned off. We would like to stop the reps from being able to do this and always have their member status turned on. This way the manger is the only one that can go in and turn them off from getting calls from certain call queues.

    16 votes

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    2 comments  ·  Call Queues  ·  Admin →
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  9. We are requesting to have a unified inbox that allows him to see texts from every single RingCentral phone numbers and respond to them in one place.

    3 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  10. ~ Being able to assign specific extensions the ability to view and access all faxes that are being sent out without the need to open other accounts.

    9 votes

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    Under Review  ·  1 comment  ·  Fax  ·  Admin →
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  11. Being able to view attachment to a failed fax

    9 votes

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    New  ·  2 comments  ·  Fax  ·  Admin →
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  12. 5 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  13. When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up with Archiver. But not all account has the feature.

    70 votes

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  14. As the Super Admin, we need to change the other user's password without the need to update the PIN, Security Question, and Answer to save the changes on the security details.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Customer should be able to sync or backup current and existing data even if RingCentral Archiver was just setup.

    As per cx, RingCentral should be able to retrieve existing data even the archiver was just recently setup.

    3 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  16. for multiple extensions to use main number as their text id

    3 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  17. An option for us to send text messages for thousand recipient without using any platform or puting the number manually.

    6 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  18. Customer would like to have the option to download multiple PDFs from their fax machine

    6 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  19. Show caller ID name with caller number in the RC app for mobile.

    4 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  20. Is there any way to disable the display of External Shared Contacts directory contacts to a group of users ?
    I currently use the external shared contacts of Google (it a check box to enble) but the sync has troubles (+20k contacts). I would like to use the External Shared Contacts directory from ringCentral Directory integration but not all of our users need it.

    5 votes

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    New  ·  1 comment  ·  Contacts  ·  Admin →
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