11245 results found
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Ability to track who deleted a message from a group chat
I was reaching you to verifiy if its posible like to know like for example, If I´m the only admin, is there a way to see like a log or report of who delete a message that was sent previously on a chat
2 votes -
abililty to download transcript for video meeting that was not recorded
We'd love to explore the possibility of providing a transcript download option for video meetings that aren't recorded. This feature could be quite helpful for participants who want to review the meeting content later. We'll look into the technical feasibility and potential implementation of this functionality. Thank you for bringing this idea to our attention!
2 votes -
Make texting more seamless
Create a button to text a caller that you are currently on the phone with vs having to go to the texting icon and retype their phone number. Additionally, you could also have a button to text a caller a link to switch the call over to a video meeting.
3 votes -
Block Robocalls per site
Customer wants to have the ability to block robocalls per site.
4 votes -
Disable users making calls or texts outside of TCPA hours
We would like to request a feature that allows administrators to restrict users from making outbound calls or sending text messages outside of TCPA-compliant hours (typically 8:00 AM to 9:00 PM local time of the recipient).
This feature would help ensure compliance with the Telephone Consumer Protection Act (TCPA) by preventing accidental outreach to contacts during restricted hours, reducing legal risk and improving customer trust.
Implementing this feature would significantly reduce the risk of TCPA violations and support responsible communication practices across the organization.
4 votes -
A call queue permission level that grants users access to view analytics reports for specific call queues while preventing any modifications
A call queue permission level that grants users access to view analytics reports for specific call queues while preventing any modifications to the queue settings.
2 votes -
Add Dial In Number in Conference Call for Tees, Alberta
Please add 1-587-316-4436 for Tees, Alberta. The only option in the Conference Call is Edmonton, Alberta. The customer used 1-587-316-4436 before as their Call In Number, but suddenly it stopped working and is no longer the Dial In Number in the Conference Call.
4 votes -
ability to modify Voicemail options after caller leave a message
ability to modify Voicemail options after caller leave a message
for example remove mark as urgent option in voicemail prompt2 votes -
Removing "Workspace" from RC app
It is not possible for an individual user to completely remove the "Workspace" feature tab from the RingCentral app interface. The tabs shown in the main navigation bar are a core part of the app's design and functionality, and there is no direct setting to hide or disable the "Workspace" tab itself.
2 votes -
Ability to assign users in Key template
It would be helpful in creating a key template if a user could already assign users to the key template.
6 votes -
HUD List Vertical Format vs Horizontal Format option
Request the HUD list be available in vertical tile format versus horizontal tile format without having to manipulate the HUD list after popping it out.
42 votes -
Ability to disable prompt on AI notes.
while we enjoy the feature, it's annoying that the system TELLS us it's taking notes on every call and usually during the part the member is telling us their name or other important information We would like to continue to have AI take notes but just not say anything
2 votes -
Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension
Poly devices (VVX-250) used to be able to set a call-forward to a short extension number using the TUI.
This function no longer works, meaning call-forwards must now be set using the full extension - i.e. site-code + short-extension.
We were informed by support this stopped working because RingCentral discovered a 'bug' and by fixing the bug, it prevents call-forwards using short extension on poly handsets.
This is causing a headache for our customers, some who only ever use the short extension to dial/transfer to each other and set call-forwards.
Now when setting call-forward, they must enter the site code…
22 votes -
type in the time instead of using the drop down in custom rule
the ability to type in the time instead of using the drop down in custom rule. for instances like 5:30 we need to click the dropdown for minutes to 30 times instead of just typing it in.
2 votes -
ncrease MMS Size Limit for Messages to AT&T Numbers or Add Workaround
Summary:
Customers are experiencing MMS delivery failures when sending media files larger than 1 MB to AT&T numbers. The issue stems from AT&T’s strict MMS size limitation.Request:
Collaborate with AT&T to increase their MMS size limit (currently 1 MB) to match other major U.S. carriers (3–5 MB+).
orImplement a RingCentral-side workaround, such as:
• Automatic media compression before sending.
• In-app alerts when MMS exceeds carrier limits.
• Option to convert oversized MMS into shareable URLs.
Impact:
Reduces MMS delivery failures and related support volume.
Improves customer experience and reliability of RingCentral messaging services.
Priority:
High – Affects…2 votes -
Request to Support Favorites for CSV-Imported Contacts with "RingCentral (Default)" Source
The customer is uploading external contacts to the directory via a CSV file by setting the source column as "RingCentral (Default)" and wants to add these contacts to their favorites, which is currently not possible.
Request: Enable users to mark contacts as Favorites when the contact source is set to "RingCentral (Default)" via CSV import. Currently, even if the source in the CSV is set correctly, these contacts appear in the app as "Shared Directory", which prevents users from favoriting them. This behavior differs from when a customer manually adds a contact directly in the app—they can set the source…
5 votes -
Access to AI content
A feature for super admin users to access the AI content of other user extensions
12 votes -
Ability to append messages with OPT OUT verbiage (check box) has been removed.
For a short time, we had the ability to check a box, that appended a message with verbiage that added the OPT OUT wording (see attachment). That feature is now gone. Please bring it back! One of the most helpful SMS things I've seen and used! Please bring it back ASAP.
7 votes -
When a call is received in a simultaneous queue, if a user presses "Reject," the call is re-called 5 seconds later. This happens every time
When a call is received in a simultaneous queue, if a user presses "Reject," the call is re-called 5 seconds later. This happens every time they press "Reject."
The solutions offered by Tech Support are not suitable.
2 votes -
Improved Caller ID Display for Incoming Calls
To modify the display settings so that the caller ID name of the calling party is shown above the calling number during incoming calls, with a preference for flexibility in configuring how the information appears (e.g., caller name above caller number).
Desired Outcome:
Caller ID name should be displayed above the calling number, and the number should be displayed directly below the name.
Improve the flexibility and clarity of the display settings to allow for proper customization without the display issues currently being encountered.14 votes
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