12070 results found
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Filter option for unresponded voicemail and text messages
Filter option for unresponded voicemail and text messages
3 votes -
Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates
As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.
USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This…
57 votes -
Disable notification indicator for received and unread faxes on the RC app
I'm wanting to remove the "numbered bubble icon" for Fax, and instead only have it for Phone & Text. on the internet tab it add's all notifications together - which is misleading to our team. They only want to be notified of the total Phone/Text notifications (not Fax)
3 votes -
Allow administrators to remove a user’s ability to create new users while keeping User Management access enabled.
We would like to request an enhancement that allows administrators to remove a user’s ability to create new users while keeping User Management access enabled.
-Allow administrators to disable the Create/Add User capability independently
-Retain access to other User Management functions such as viewing, editing, or managing existing users.5 votes -
Allow administrators to delete a RingOut number directly from the Admin Portal (Service Web).
Currently, administrators cannot delete or edit a RingOut number once it has been added. Even though the number is no longer available or editable in the RingCentral app, it still appears as an option in the Admin Portal/Service web
3 votes -
AI Notes on call monitoring for RingEX
When we start monitoring the call and click the AI Notes, the transcription will not start. I contacted support and was advised that this feature is only possible with RingCX.
This is a benificial feature that users who monitors the phone call can use.
4 votes -
Allow Admins to Download Private Voicemails from Message-Only Extensions
Currently, voicemails marked as Private by callers cannot be downloaded or forwarded by admins when accessing message-only extensions. Please add a feature that allows admins to securely download and forward these Private voicemails while maintaining caller privacy.
7 votes -
Live reports should have dark mode and across all of ringcentral it should be an option
Live reports should have dark mode and across all of ringcentral it should be an option
3 votes -
Bulk download for Message-Only Extension voicemail
We need the option to download the voicemails of the Message-Only Extension in bulk instead of one by one.
3 votes -
Workflow Builder Access Control in RingCentral App
Feature Request: Workflow Builder Access Control in RingCentral App
SummaryIntroduce administrative controls to restrict visibility and usage of the Workflow Builder feature within the RingCentral App.
Description
Currently, the Workflow Builder is visible and accessible to users without sufficient administrative oversight. This request proposes enhanced access controls to improve security, governance, and user experience.
Requested Enhancements
Hide Workflow Builder from App UI
Provide an admin-level setting to completely hide the Workflow Builder option from the RingCentral App interface for selected users or roles.
This helps reduce confusion for users who are not intended to use automation features.
Disable Workflow…
5 votes -
Connecting music variability and distinction based on caller.
Allow the selection of different connecting music (sound the caller hears) for internal or external callers.
I am not referring to ringtones that the call receiver would hear.
Taking a phrase from the early 2000's I am talkign about "ring back tones".
In the settings, only one can be selected for all incoming calls under the "play music while connecting" setting option.3 votes -
Is there a workaround to stop users from dialing 411 and us being hit with charges?
Customer wants to know if there is a way for them to call 411 or directory assistance for free.
3 votes -
Hotdesk in Germany
At the moment Hotdesk Devices in Germany with a German number are only supported, when you use the setup of limited extension devices as per this support article (https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US)
This has the disadvantage that you can always place a call from this device which is not expected or whished by the client to happen. Also it requires an additional limited extension license.Instead, the behaviour should be like when setting up UK devices, meaning:
- Hotdesk works as you would expect
- no calls possible when logged out
- licence is for freeAt the moment this is…
22 votes -
RC App print to fax plug-in for multiple attachments
Print to fax directly from the browser or other application using RC App print to fax plug-in
When using the old RC Phone App (Spartan) by printing directly from multiple browsers, the attachment will just add up (normal)
When using the New RC App Glip (Jupiter) by printing directly from multiple browsers, the attachment will replace the previous attachment (not normal)
In ther words, only 1 attachment is allowed at a time.Customer requested that if possible to mirror the functionality of RC Phone app print to fax plug-in
13 votes -
requesting to show number of caller on hold in HUD
show number of caller on hold in HUD request
6 votes -
Ability to received email notification for failed SMS.
Does RingCentral have the ability to send an e-mail notification to the user if a SMS message fails to send? I see where the user can be notified if a SMS is received.
11 votes -
Add 35s and 40s Ring Duration Increments for Call Queues
Request to enable specific timing intervals of 35 and 40 seconds within the "Wait time in queue" configuration. This is a business requirement for the Director of Patient Services to provide more granular control over call routing and escalation logic for center queues.
3 votes -
IVR Menu count should not be limited to 250 only
IVR Menu count should not be limited to 250 only.
1 vote -
Play call recording announcement, only when human answers the call.
Configure the automatic recording notice, "This call is being recorded for quality assurance and training purposes," only when a human answers the call.
2 votes -
Calendar and tasks
It would be nice when using the internal Ring Central Calendar & Task feature if it would give pop-up alerts for meetings and when tasks come up against the due date. This does not happen now so the tasks are not helpful & when someone is using only the calendar in ring and due not have Outlook or Gmail synced they do not get calendar alerts for ring central scheduled meetings. This leads to managers not showing up to meetings because they do not a calendar reminder.
Your calendar should function as a normal calendar w/email.
1 vote
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