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10404 results found

  1. Ability to display the company name of the caller for incoming call

    Ability to display the company name of the caller for incoming call

    3 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  2. Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web

    On Service Web > Users > Outbound Calls/Faxes > Caller ID > Caller ID Restriction Settings, user can enable/disable the Direct Numbers, Company Numbers, and Fax Number as CLI. There's no option for to show/hide the CCRNs.

    Expected Behavior:
    There should be "Allow CCRN numbers as caller ID" as option under Caller ID Restriction Settings on Service Web.

    20 votes
    New  ·  5 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful

    Allow sorting of "text message templates". We use them a lot and it would be amazing to have them sorted by category (either numerically or alphabetically) so as not to have to search down a long list of responses that are out of order. Please add this feature!!

    15 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  4. Switch to toggle back to the Old RingCentral App Layout

    Ability to have the ability to go back to Old RingCentral Layout

    49 votes
    Under Review  ·  21 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Feature Request: Call Queue Configuration Export

    Feature Summary:

    • Provide an option within the RingEX Admin Portal to export Call Queue configurations, including:

    • Queue extension numbers

    • Queue members

    • Call duration settings

    • Ring type (e.g., simultaneous, sequential)

    • Any other relevant call handling rules

    Use Case:
    • Customers who need to migrate like from RC partners to RC Direct or replicate call queue settingss—currently have no way to export these configurations. This creates additional manual work and increases the risk of misconfiguration.

    Proposed Solution:
    • Introduce an "Export Call Queue Settings" feature within the Admin Portal

    • Provide CSV or JSON export format…

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Update User Template via API

    Like the "Get User Template" API (get https://platform.ringcentral.com/restapi/v1.0/account/accountId/templates/templateId)
    I need a "Update User Template" API for e.g. update a callhandling user template, to put hundred or more "callers" to the condition to provide this template for hunderd and mor users.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Disable/remove capability to create Company SMS Template for Custom Roles

    App does not honor user role settings to prevent SMS company template creation

    We have a custom role applied to user to prevent them from adding company SMS templates but it still allows them to create via the texting interface.

    2 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  8. enable Intercom at an Account Level

    enable Intercom at an Account Level instead of enabling it individually for each user

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Add TTS for Personal Call Handling

    TTS is avaiable in an IVR, for the personal extension you only can use either the default section oder you can record and upload a prompt. You can input directly as text and have this as TTS. There are several occasions where this is beneficial for an end user to swiflty change prompts.

    2 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  10. Allow adding more than 3 accounts to RingCentral app

    The current limit for adding multiple accounts to the RingCentral desktop app is 3. This limit should be increased to allow more than 3 accounts.

    This will be useful for partners that are working projects for multiple RingCentral customers.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. Add Read/Sent Feature for Messaging

    Is it possible to give us a feature wherein we can see the status of messages we sent. whether it is delivered or seen and who sees it when sent to group chatroom? we are using the messages tool to communicate internally to organization members and it is necessary for us to know if the notifications are read or not.

    7 votes
    New  ·  4 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  12. Changed email domain. Bulk update on username for SSO.

    Changed email domain. Need to do a Bulk update on username for SSO.

    2 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Quick toggle for deskphone pairing

    Implement a quick toggle to enable and disable Deskphone pairing from the Phone Keypad section in the RC app.

    4 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  14. customize column when downloading user list

    Customer would like to have the ability to customize the top of the column when downloading the user list. The customer would like to add other details to the file.

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Receive call notification from my added account while logged in on a different account

    I want to receive a notification when I received a call on my added account on RingCentral App while logged in on the other account.

    For example: I am logged in on Account A and I received a call on Account B, I should receive the notification on my Account A that Account B has an incoming call and be able to answer it for convenience without needing to log out or log in

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  16. List of external numbers that has been used for call forwarding

    To have an option on call logs to generate list of external numbers that has been used for call forwarding of a user

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Modify Voicemail Messaging Notification

    Have the ability to modify content of the email notification for voicemail - I want it to be basic or plain and without a logo

    2 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  18. mobile number

    Ability to port and provision global mobile numbers

    18 votes
    New  ·  3 comments  ·  International  ·  Admin →
    How important is this to you?

  19. Admin Visibility for Auto-Reply SMS Settings

    Overview:
    Currently, administrators do not have the ability to view which users have enabled auto-reply text messaging within their individual RingCentral apps. The only way to verify this setting is by logging into each user account manually, which is time-consuming and inefficient—especially for organizations with a large user base.

    Proposed Enhancement:
    Add a feature to the Admin Portal (or relevant dashboard) that allows administrators to easily view the auto-reply SMS status for all users in their organization. This could be displayed as a column in the user management table or within the messaging settings section for each user.

    Benefits:

    Operational…

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. Cross-Site Access Management Enhancement

    Enhance the Cross-Site Access Management feature to allow administrators to manage settings that limit users' ability to use numbers from any site as their caller IDs.

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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