13285 results found
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print screen or screenshot notification in video meeting
ability to get notified as a host when someone screenshots the video I'm sharing
6 votes -
polycom VVX450 to support Jabra-HSC015-Jabra Biz 2300
The customer would like the Polycom VVX 450 desk phone to support their Jabra HSC015 headset, as it is the headset provided by their company. They would appreciate assistance in determining whether compatibility can be established so they can continue using their company-issued headset.
3 votes -
Native Text Copying in Desktop Transcripts & Email Extraction in AI Summaries
Subject: Feature Request: Native Text Copying in Desktop Transcripts & Email Extraction in AI Summaries
Product / Module: RingEX Desktop App / RingSense AI Notes & Transcripts
Category: Call Transcripts & AI Recap Functionality
- Problem Statement Users face significant workflow friction when trying to capture call details from RingCentral AI Transcripts and Recaps:
Inability to Highlight & Copy: The desktop app prevents users from highlighting and right-clicking text inside the call transcript window, forcing them to download .txt files as a workaround.
Omission of Contact Information: Spoken email addresses (e.g., "john dot doe at domain dot com") are frequently excluded…
2 votes -
remove text tab on RC app
To have an Option to remove the Text tab on the RingCentral app, without doing a custom role on admin portal since you can not assign a custom role for First Born Super Admin.
3 votes -
Fax and SMS recipient separated
An option to have 2 different recipient for fax and SMS
19 votes -
placing multiple calls on hold
Having a capability to put 4 calls on hold or more.
5 votes -
Request to Enable Customization of Soft Keys in Idle and Connected States
He would like the ability to customize soft keys 1 to 3 when the phone is idle and keys 1 to 6 when a call is connected, as currently these keys are locked and cannot be modified.
10 votes -
AI notes transcription after transfer
Call recording and AI Note transcription should still continue even after transferring or connecting a call to a different user on the account.
12 votes -
Having an option to display the source call queue
When a call initially comes into a call queue group and is not answered, it may be forwarded to another call queue group based on the configured call handling rules. In these situations, we would like the receiving queue to be able to identify which call queue group the call originally came from.
At the moment, the display information does not indicate the originating call queue when the call is forwarded between queues. Having an option to display the source call queue would help users understand the call flow and respond more efficiently.
We hope that additional display options can…
11 votes -
adaptive approach on ai notes/transcripts
ability of the ai transcript to adapt & apply with the stated name of the caller on actual conversation.
9 votes -
number tagged as spam
The customer was looking for real-time feedback explaining why their SMS messages were being flagged as spam, as this was preventing the phone number from sending and receiving SMS messages. They wanted to identify the specific word or content that triggered the spam filter and requested guidance on how to avoid similar issues in the future, including best practices for creating messages that are less likely to be flagged.
6 votes -
29 votes
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Enable Automatic AI Call Notes on Outbound Calls when Calling from a Desk phone Pairing device
Please add an option to automatically turn on AI Call Notes for outbound calls made on paired desk phones. Right now, we have to manually click to start notes on the app every time we dial from our physical desk phone, which causes us to miss taking notes on important calls.
3 votes -
Remove Transmission Header on faxes
We would like to request an option to disable or remove the transmission header from outgoing faxes. This would allow customers to send fax documents without the system-generated header appearing on the recipient’s copy.
2 votes -
Add a missed call icon/call count for MS teams RC integration
We have RC integrated in MS Teams. Would be great if the RC app icon in Teams shows an icon/call count for missed calls, like what we have for unread chats and other Teams notification. If Ring Central can't do that it is a loss to functionality that the team would normally expect (e.g. compared to native teams phone)
3 votes -
Ability to save more than one voicemail greeting and associate a voicemail greeting to a schedule (e.g. vacation)
A suggestion our users have had is a vacation voicemail toggle / being able to save more than one voicemail greeting and toggle between (e.g. have a standard vm greeting, a vacation vm greeting, or something else) and to be able to associate specific greetings to a timed schedule. Similar to being able to respond to OOO messages in MS Outlook on a schedule. There is kind of a way of hacking it in RingCentral but it's not intuitive or obvious to users, and would still rely on the user keeping offline copies of their voicemail audio files and re-uploading…
3 votes -
Centralized Call History, Voicemail, Notes, and Recordings
all call-related information—including call history, voicemail, notes, phone numbers, and call recordings—to appear in one centralized location within the RingCentral app. Currently, this information appears in different sections, making it difficult to locate specific calls.
4 votes -
Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word
Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word of the Delegated Line
28 votes -
Audit trail in RIngcentral app
To have the Ability to see who created and deleted the teams in Ringcentral app
4 votes -
Enable Direct-to-Voicemail Spam Routing for First-Born Super Admin
The first-born Super Admin can enable an automated call routing setting to seamlessly redirect all incoming spam-flagged phone calls directly to voicemail without ringing their live line, protecting their time while ensuring no potentially legitimate caller who gets falsely flagged is completely blocked.
4 votes
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