10970 results found
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Phone system admin and super admin has the ability to edit call recording settings. User admin should also have this ability, as it is also
Phone system admin and super admin has the ability to edit call recording settings. User admin should also have this ability, as it is also part of a company admin
2 votes -
Complete Handoff after the Call is Merged
I wanted to make sure that the customer and the other user is properly connected before I leave the call. Currently, when using the app, after I merged the call I cannot leave the line because all the line will get disconnected.
Please consider feature enhancement, Complete Transfer after merged calls.
3 votes -
Ability to receive SMS messaging notification for AT&T phone numbers
Have the ability to receive SMS messaging notification for AT&T phone numbers. AT&T does not support it anymore.
3 votes -
Auto-sync the email address update for both contact and notification email
Okta-RingCentral integration - the customer would like to have the ability to auto-sync the email address update for both contact and notification email for each user, not just for the contact email. Manually updating the notification email per user is exhausting.
3 votes -
ability to route the call if not pickup from call park location
ability to route the call if not pickup from call park location
2 votes -
Ability to Program Softkeys of Poly Phones to Dial Page-only Extensions Directly
The ability to program presence keys to dial paging extensions directly instead of dialing *84 and the extension number manually, which consumes time.
2 votes -
3 votes
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Enable Merge calls when Deskphone Pairing is enabled
Enable Merge calls when Deskphone Pairing is enabled
The customer is requesting the ability to use the Merge Call feature while Deskphone Pairing is enabled. Currently, it appears that this functionality is unavailable or limited when the deskphone is paired with the RingCentral app.
3 votes -
Dial-by-name directory when extension names have teh same last name
We have 2 extensions with the same first and last name. Please make it so that we can select who will be announced first when using the dial-by-name directory
3 votes -
Physical phone accept queue calls status
I would like to see a button similar to Cisco's Hlog button on physical phones. This would allow the user to change their status for queue calls from the physical phone instead of forcing them to log in to the application to do so. Possibly with a status light on the button to indicate if they are logged in or not.
7 votes -
removes or suppresses the missed call notification on the deskphone if the call has already been answered through the app
Deskphone Pairing Enabled:
We answered the call through the desktop app, but the deskphone still logged the call as a missed call.
Mitel has confirmed this is expected behavior — since the deskphone rang, the device logs the call as missed even if it was answered via the app.
Feature Request:
Would it be possible to introduce a feature that removes or suppresses the missed call notification on the deskphone if the call has already been answered through the app? This would help avoid confusion and ensure missed call logs accurately reflect unanswered calls.2 votes -
Keep HUD tab on incoming call
When a call comes in, the HUD tab automatically switches to the Keypad tab. Please allow HUD to stay as our preferred choice, even when a call comes in.
13 votes -
lock phone request and just dial 911
lock phone request and just dial 911
1 vote -
Absorb free RingCentral account into company account
Sometimes a user has a free RingCentral account with their work email address. There needs to be an option to absorb that free account into their corporate RingCentral system.
Proposed idea would be for RingCentral to send an email with a confirmation link to absorb or merge the free RC account into the corporate RC account.
9 votes -
DND on Hot Desk phones should reflect in the call queue status of the person logged in
When users are logged in to the Hot Desk phones and then set it to DND, the status of the user in the call queue does not change. It only changes when the phone is assigned to the user directly. It does not synchronize with the user's status as the hot desk phone is not directly associated with the extension. The RingCentral System should be able to allow the hot desk phones to synchronize with the user's status in the call queue for them to not have to log in to the application or web portal every time they need…
4 votes -
Voicemail call notification
When a voicemail is left, call the user(s) listed with a prercorded message "You have new messages. To listen, press 1." Then prompt the user for the voicemail inbox pin, or at least just letting them know they have a message where they can then open their app to respond to the voicemail.
3 votes -
Show Caller ID of the call being forwarded, not user forwarding
Please display the Caller ID of the caller/solicitor on forwarded calls, not the etension of the user forwarding the call.
6 votes -
call recording time on server
Hello, due to privacy purposes and confidential client information being stored on your server, we request all call recordings to be deleted that are older than 24 hours.
2 votes -
Ability to reroute the caller back to company greetings from the announcement only extension
We are wanting to make it so when a announcment only message is played it then reroutes to the main greeting so the caller can select a different option instead of just hanging up
1 vote -
"Who Disconnected the Call" in Regular RingCentral Call Logs
Currently, in RingCentral Contact Center and RingCX, there is an option to see who disconnected a call. However, this feature is not available in regular RingCentral. It would be extremely beneficial for users to have the ability to view which party (caller or recipient) disconnected the call directly in the call logs or analytics for better tracking and troubleshooting.
Adding this feature would improve the visibility of call statuses and provide more useful insights, especially for customer support teams and operations managers.
8 votes
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