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10494 results found

  1. Allow one user to send out SMS messages to all employee cellphone numbers in the event of office closure due to weather, holiday, catastrophe, etc...

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  2. When Bulk Enabling users, we are limited to selecting only 50 ERLs when downloading the spreadsheet template.

    This is untenable for enabling users in school districts. One school campus can easily have 50+ unique ERLs. A single district can easily have 400+ unique ERLs.

    The current limitation of 50 ERLs per template is not viable.

    If RC expects to win contracts with school districts migrating from premise PBXs, this needs to be resolved immediately!

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Being able to view attachment to a failed fax

    19 votes
    New  ·  7 comments  ·  Fax  ·  Admin →
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  4. for the user to be on available status in the queue without needing to log in to the app/deskphone so we can forward the call to the external number; right now, it doesnt forward the call to the external number because the system detects that the extension is unavailable and it doesnt forward the call to the external number.

    3 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  5. Problem Statement
    While the majority of inbound faxes are successfully received via T.38, isolated instances occur where certain senders transmit faxes using non-T.38 formats (typically voice/G.711). In these cases:

    The system does not identify the call as a fax, treating it as a voice call.

    The fax fails to be processed, and no fallback handling is in place.

    The burden of resolution falls entirely on the sender, who may not have technical control over their fax equipment or carrier routing.

    This results in negative customer impact, particularly when:

    The sender is a critical third-party (e.g., government or financial institutions).

    The…

    2 votes
    New  ·  1 comment  ·  Fax  ·  Admin →
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  6. We need an ability to use print to fax plugin for multi station. We need this so that users can moved into different stations and we don't need to reinstall the plugin again for it to work.

    2 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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  7. Description:
    We request an enhancement to the User Permission and Role settings within RingCentral, allowing Super Admins to customize the User Manager’s permissions on User Groups with more granular control.

    Currently, when assigning a User Manager role (e.g., Team Leader), they receive a predefined set of permissions that apply to their managed users. However, there is no flexibility for Super Admins to modify these permissions beyond the default settings.

    Proposed Enhancement:
    Introduce a customizable permission matrix where Super Admins can enable or disable specific permissions for User Managers at the User Group level.
    Example use case: A Team Leader/User Manager…

    5 votes
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  8. We want voicemails to be accessible by multiple user extensions, but once that voicemail has been heard, we want to be able to flag it (with "done"..."needs attention"...etc) or delete it and have that action apply to all users. This way, if user A picks up a message, takes action, and deletes it....user B won't see that voicemail when they log in. What would be most useful is if a voicemail is not deleted, but is heard by one user, they can attach a note to that voicemail for other users to see what next steps need to be taken…

    3 votes
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  9. additional email address recipient character for message only extension. Currently it has limit characters, so we would like to add more.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  10. On the soft keys for the physical phones allow the order to be changed. Currently on our PolyEdge phones we have New Call (which is pointless), then Intercom, Recent Calls (rarely used), then More. On the second screen we have Forward, DND, Page, and more. Ideally we would like to have the first screen have Intercom, Page, VMxfer (feature we have requested) with the DND, Recent calls and Forward on the second screen. It would streamline the process of handling calls.

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  11. Poly Edge E450 update to Firmware version 8.3

    2 votes
    New  ·  0 comments  ·  Hardware  ·  Admin →
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  12. We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…

    96 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  13. Poly Lens is a great management tool developed by Poly (now HP) to allow administrators to push policies and custom configuration down to Poly handsets. They have some integrations already with Microsoft and Zoom. It would be fantastic to have RingCentral work with them to have RC added to their integrations list, allowing the phones to be provisioned to RingCentral but configuration managed by Poly Lens.

    13 votes
    New  ·  2 comments  ·  General Phone  ·  Admin →
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  14. I want to send text with automated RoboSMS to bulk numbers.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  15. The customer has requested an enhancement to the reporting feature. Specifically, they would like the ability to filter reports by multiple direct numbers assigned to a call queue, rather than being limited to the call queue extension alone.

    They are attempting to generate reports for specific direct numbers associated with a call queue but do not want the reports to include all numbers assigned to that queue.

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. customer wanted to have a feature where one of the recipients responded back to group sms only the sender will be able to view it

    3 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  17. customer would like to set up a two deskphone in one extension with one number or licensed

    6 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  18. Currently, RingCentral EU and RingCentral UK primarily offer fixed-line (landline) numbers to their customers. This feature request proposes the expansion of the offerings to include the ability for customers in the EU and UK to acquire and utilize mobile phone numbers directly through the RingCentral platform.

    Proposed Solution:

    RingCentral should develop the infrastructure and partnerships necessary to allow customers in the EU and UK to:
    1. Acquire mobile phone numbers: Through the RingCentral portal, similar to the current process for acquiring fixed-line numbers.
    2. Utilize mobile numbers for outbound and inbound calls: Seamlessly integrate mobile numbers with the existing RingCentral…

    4 votes
    New  ·  0 comments  ·  International  ·  Admin →
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  19. It's important to see the number where the customer sent the text from. To know which assigned number it came from and to track the customer's information. Please put back the feature on the RC Desktop App and Mobile App. Screenshot was taken 03/26/2024 at that time we can see from what number we were texting from.

    44 votes
    6 comments  ·  SMS/Text  ·  Admin →
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  20. It would be nice if we can have a settings to forward missed calls of call queue extensions to another extension.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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