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  1. Hi. Our customer is suggesting that we should have an option to disable/enable the call waiting in our RingCentral application. This is specific for direct calls. So if a user is already engaged on the call, we can disable the call waiting to prevent another call to be connected to the user who is already engaged, and the call should be connected to the call queue or third party number. We can imagine that call waiting may be kinda annoying to some users as their app will be ringing while already on a call.

    7 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  2. Have an option to use Substitute Caller ID for SMS

    8 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. Instead of having to switch devices on each call, create an option for the mobile app to take over the calls permanently like the extension.

    1 vote

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    New  ·  1 comment  ·  Call Queues  ·  Admin →
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  4. Requesting Option for RingCX to tell tell callers how many other callers are ahead of them when a queue is full.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  5. Ability to Add/Purchase UAE Local Numbers such as Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

    8 votes

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    New  ·  0 comments  ·  International  ·  Admin →
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  6. A feature that would allow users/admin to trim or crop call recordings to shorter, more manageable lengths. This is crucial for focusing on specific sections of a call, removing unnecessary silence or irrelevant portions, and facilitating easier sharing and review of key information.

    Use Cases:
    Sales teams reviewing key moments of customer interactions.
    Support teams sharing specific portions of troubleshooting calls with colleagues.
    Management reviewing critical decision-making discussions.
    Training and quality assurance purposes.

    Additional Considerations:
    User Permissions: Access to this feature should be controlled by user roles and permissions.

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  7. Having a customized logo for the email to fax feature, where in Admin can personalized their logo.

    2 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  8. A customer has expressed a desire to customize the default key presses on their device or system. Instead of being limited to using only the "#" (hash or pound) and "*" (asterisk) keys, they are seeking options to modify these standard inputs to different keys of their choosing. This request likely stems from a need for personalization, improved ergonomics, or compatibility with specific workflows. Accommodating such a change would involve adjusting the system's input recognition and potentially remapping the functions associated with these keys. It's important to consider the implications of such modifications on the overall user experience and system…

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. The customer is looking for a way to download the call recordings for 30 days in a single page, rather than downloading one page at a time for each day's recordings.

    2 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  10. The ability to prevent unauthorized use of an active RingCentral number as a caller ID, along with a mechanism to report instances where users receive calls or messages appearing to come from their number when they did not originate them.

    2 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  11. The customer desires an option to access and delete AI Notes through the admin portal.

    4 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Remove the option to send notifications to all users when applying Bulk template.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Several interfaces in the Admin portal allow selection of how many rows of data to display. I routinely change the default setting to "200" or "All" but I do this routinely because my selection does not "stick" from one session to the next -- often reverting to showing only (for example) 10 call queues when I have 47 and would like to see them all by default. Can this be changed?

    1 vote

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. For Limited Extensions to have an option to set to Ring at Once like a standard user extension. Also, to have the option setup a ring group for limited extension.

    4 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. restrict a user from entering anymore once maximum amount of character is reached for SMS

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. I want to see on my ringcentral app how many characters I have entered before sending SMS

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. Enter the local number EG 01778 instead of having to know it is located in Lincs / Bourne
    When ordering a new number

    1 vote

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  18. A feature in admin portal to sort the extensions added in automatic call recording from the ones not added yet

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. On the Yealink T46U we need to name field to be at least 9 charters long

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  20. Ability to create sms group name, when sending sms to a group, should be able to change/create a group name instead of showing the names or numbers.

    7 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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