11733 results found
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Amdin Contro to Disable User's Access to Change their Schedule
In addition to Admin access to restrict user DND access, it would be beneficial if Admins also had the ability to disable users' access to change their schedules.
2 votes -
Bulk Blocking Numbers in RingCentral App
Description:
Add an option in the RingCentral app to allow users to block multiple numbers at once. Currently, blocking must be done individually, which can be time-consuming for users who need to restrict a large list of numbers.Benefits:
Saves time and effort for users managing multiple unwanted or spam numbers.
Improves user experience and efficiency in controlling incoming calls.
Helps maintain cleaner call management and reduces interruptions.
Proposed Implementation:
Include a “Bulk Block Numbers” option in the call settings or spam/blocking section of the app.
Allow users to import a list of numbers (e.g., CSV or text file) or…
2 votes -
RingCentral Desktop App-to-Mobile App Call Bridge
Enable users to initiate calls from the RingCentral desktop app on their PC or laptop, but route the call through their mobile device. This allows the user to physically hold their phone for better audio or mobility, while still enjoying the productivity advantages of desktop-based dialing, CRM integration, and call tracking.
How It Works:
Initiate on Desktop: User clicks a contact or number in the RingCentral desktop app (or CRM integration).
Bridge to Mobile: The system sends a signal to the user’s paired mobile app/phone to place the outbound call.
Call Connection: Mobile device rings; user answers and holds the…
2 votes -
Remove or Hide the "Add Opt-Out Message" box at the bottom of text messages in the RingCentral app.
Have a way to remove or disable the "Add Opt-out message" check box from the bottom of a text exchange. It does not need to apply to all text exchanges and we don't want to inadvertently check it.
5 votes -
Role-Based Access Control by Site and Department
A feature is requested to enhance RingCentral's role-based access controls by allowing administrators to restrict user access to call recordings based on both site and department attributes. For example, a manager assigned to a specific site and department should only be able to access call recordings for users within that same site and department — ensuring more granular control over data visibility and security across organizational units.
7 votes -
schedule
Schedule messages.
This request already exists in the SMS channel, but it's so important in Team messaging too! Being able to schedule a message to avoid disturbing a teammate during week ends or late at night is a must have.10 votes -
Persistent MMS (Attachment) Capability in Shared SMS Inbox
Currently, in the RingCentral Desktop App (Shared/Text tab), the "Paperclip/Attachment" icon is visible when first viewing a thread. However, after the first response is sent or the conversation is assigned to a user, the attachment icon immediately disappears.
Ensure the "Attachment/Paperclip" icon remains persistent and functional throughout the entire lifecycle of a Shared SMS conversation, regardless of assignment status or reply count.
2 votes -
sending Bulk SMS request
request to send Bulk SMS more than 1000 messages at a time
6 votes -
Auto Reply Ability for User's SMS with Specific Information
The Admin Portal needs to have a feature where users with an extension can send a text message to the number, which will provide information depending on the users' questions, such as schedules.
It will also be beneficial to customers to save time.8 votes -
Data Storage Indicator
It'd be nice to have an indicator that shows us when we already reached our limit for voicemail, faxes, and most especially SMS.
2 votes -
Call Queue keypress
We want to have a keypress option when people are waiting on the call queue, for example: Press 1 to return to the menu, or auto attendant instead of just waiting on the line, we have multiple sites and we cannot just have one extension labeled as extension "1" receive these phone calls
2 votes -
AI Notes on Call Queue Calls
AI Notes should be enabled for call queue calls. Received call queue calls should be transcribed by AI.
2 votes -
SSO Log In
We have successfully configured RingCentral to use SSO via Entra ID, however our users are being redirected to service.ringcentral.com when using the browser client instead of the desktop client, causing some confusion. Is there a way to redirect them to their RingCentral App UI after SSO has occurred, or do we have to create an enterprise application and change it to a bookmark, then enable SSO that way?
2 votes -
Receiving MMS from an outside number
I would like to know if we can receive an MMS from an outside mobile phone number to one of our ring central phone numbers.What is our our best option and the necessary set up and any additional costs.
1 vote -
ability to modify Voicemail options after caller leave a message
ability to modify Voicemail options after caller leave a message
for example remove mark as urgent option in voicemail prompt4 votes -
entering a phone number with alphabetic characters in the app should resolve to a telephone number
When entering a phone number under "Enter a name or number" in the Ring Central app, alphabetic characters are currently not resolved (800-MYAPPLE).
the system should resolve that entry as a number. in this case, it should call (800) 692-7753,
6 votes -
Prevent transcription of Credit Card numbers
Prevent transcription of Credit Card numbers within RingCentral App. We have a KIOSK at our campground facility and on occasion the will have to accept a credit card number over the phone. Ideally we would like the call transcribed but no Credit Card numbers.
5 votes -
Ability to hide caller ID name for all incoming faxes
Right now, the incoming call information settings on user extension is not working for faxes. It still shows the caller ID name. Customer would like to have the option of not displaying the caller ID name of the sender as the system sometimes has the outdated caller ID name for the sender's number.
2 votes -
provide a refresh button for the call queue.
We would like to have this option to refresh the queue every so often without creating a new a call queue
2 votes -
Visibility for returned devices and numbers
Client needs help with the service portal to locate numbers and devices they returned
2 votes
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