13285 results found
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RingCentral App (iOS)
Having an option to diagnose the app when it's not working for easy fix specially when it's not receiving calls.
4 votes -
Disable "AI is taking notes" when on call
We need an ability to turn off the announcement on the "AI notes" as its taking a few seconds before I can answer the call
188 votesHi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.
While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.
Thank you!
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Enhanced Company Directory Management
- Allow Users to Add Company Contacts Through the RingCentral App
Provide an option for authorized users to add company contacts directly through the RingCentral app without requiring full administrator permissions to manage the External Shared Contacts Directory. This would help prevent accidental deletion or modification of existing shared contacts while allowing users to add new contacts as needed.
- Improve the Process of Adding External Shared Company Contacts
Simplify the process of adding new contacts to the External Shared Contacts Directory, particularly for bulk uploads. If possible, provide a more user-friendly interface and a streamlined bulk-import process to make adding and…
2 votes -
Add “Mark Message as Read Once Emailed” to Call Queue Voicemail Notifications
Current Behavior
The “Mark message as read once emailed” option is currently available for individual user voicemail notification settings but is not available for Call Queues.Requested Enhancement
Add a Custom Settings or Advanced Settings section to Call Queue voicemail notification settings that includes the option to automatically mark a voicemail message as read after it has been successfully emailed to the configured recipients.Business Value
Call Queue members often rely on email notifications to review voicemail messages. Automatically marking a voicemail as read once it has been emailed would:- Clearly indicate that the voicemail has already been distributed for…
2 votes -
Ability to Download Transcript in Bulk in Call Queue
Have an option to download transcript in bulk in a call queue
5 votes -
Do not overlay or reset active call controls when a second incoming call is presented
When a user is actively handling a call in the RingCentral for Microsoft Teams integration, the arrival of a second incoming call overlays the current call control window and interrupts the user's workflow.
The issue is not that the second call is being offered. The issue is that the incoming call screen takes focus and replaces the active call control interface.
This creates a poor user experience in scenarios such as:Transferring a caller to another employee
Searching for a transfer destination
Performing a warm transfer
Accessing call controls during an active conversation
Reviewing call information while speaking with a…5 votes -
Account-Wide Firmware Update Push for RingCentral-Managed Desk Phones
We would like the ability for administrators to trigger an account-wide firmware update for supported desk phones, particularly RingCentral-provisioned devices such as Poly VVX 450, Poly VVX 250, and other phones purchased through RingCentral.
Currently, firmware updates may require individual device actions, scheduled updates, or waiting for automatic deployment. An administrator-initiated bulk firmware update would allow organizations to quickly deploy important firmware releases across all eligible devices.
Business Need:
This feature is especially important when firmware updates include critical security patches, vulnerability fixes, stability improvements, or compliance-related updates. Having the ability to push firmware updates across the entire account would…4 votes -
Continuous Dialing for Failed Faxes until successfully sent
When sending critical, time-sensitive business documents, having faxes quietly drop into a "Failed" status after just 3 quick attempts disrupts workflows. Employees have to constantly monitor the queue and manually click "Retry" repeatedly when the recipient's line is heavily congested.
Allowing the system to automatically handle high-volume retries or continuously dial until completion would drastically improve employee productivity, reduce manual monitoring, and ensure critical documents reach their destination without human intervention.
5 votes -
AI Receptionist Verbal Phrasing
Description: > Currently, the AI Receptionist has a hardcoded verbal transfer phrase that uses the word "receptionist" when routing calls. Many corporate clients require a more generic or tailored phrase (such as "a team member") to align with their brand identity.
Requesting a feature enhancement within the Admin Portal configuration layout to allow account administrators to customize or override this specific verbal transfer text-to-speech string. This will resolve a common UI limitation, improve customer branding flexibility, and significantly reduce technical support escalation volume regarding AIR configurations.
6 votes -
Incoming call when in Meeting status
To have an option to have the external incoming calls to be routed directly to voicemail when a user is in a meeting status, while internal calls should continue to ring the user.
14 votes -
Voicemail-to-Email Subject Parity for Call Queues
Requesting an update to platform routing architecture to ensure the Call Queue Name is consistently passed as a variable into the Voicemail-to-Email subject line, regardless of whether the call is processed during Business Hours or After-Hours.
The system should retain the Call Queue Name variable during the after-hours routing diversion to voicemail. The subject line should maintain exact parity in and out of hours:
New Voice Message from [QUEUE NAME] - [CALLER ID] on [DATE/TIME]3 votes -
Identifier for received fax if it is eFax or regular fax
We should have an option to identify on the logs if the fax received is from eFax or regular fax
4 votes -
SMS that can be send when Messages/SMS not being delivered
An option or feature from RingCentral, wherein when a user sent an SMS and it fails. RingCentral will send an automated SMS to the user to alert or inform that the SMS to this specific number fails.
5 votes -
Restrict Dial-by-Name Directory for Federated Accounts
Add an option to restrict the Dial-by-Name Directory so that it searches only users within the UID associated with the dialed company number or IVR.
3 votes -
For a call queue call that is declined, the call continues to ring even after declining the call.
When part of a call queue and decline a call, the call continues to ring after declining. The point of declining the call is to not have the call continue to ring that extension continuously.
5 votes -
Ability to disable voicemail envelope information when listening via physical phone
We want to disable the voicemail envelope information.
We have a message-only extension in Avaya Cloud Office that users can access to listen to voicemails.
When they are listening to the VM, an auto-generated voice announces the date, time, and caller before the actual message.
6 votes -
transfer menu
While on an active call, a second call should not cancel out of any menu you have open like for transferring the first call. Currently, the second call cancels out of any menu you have open.
2 votes -
Option to assign the internal extension number ( Video Pro Only) as the caller ID in the custom rule condition
When setting up the conditions for the custom rule I see there is an option called "Caller ID". The only option that you have there is putting a phone number, a contact name or contacts from address book.
Looking for a way to get the Internal Extension number of a user that has no license ( Video Pro Only) to use as a caller ID condition for creating custom rule.
3 votes -
Be able to Shorten the Retention from 90 days to 30 days
I would like to be able to change the retention to a shorter amount. We would like to set it from the default 90 days to 30 days.
3 votes -
Algo Speaker 8160 for Both Ringing Monitor and Paging
They want to use their Algo Speaker 8160 on two separate extensions simultaneously — one for monitoring and one for paging.
The device itself supports this, but RingCentral's platform only allows a device to be assigned to one extension at a time.
3 votes
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