12971 results found
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Remove Users Access to do Conference Calls via DIalpad
A User Role Permission to remove ability of users to make conference calls via dialpad.
2 votes -
Voicemail and DND greeting
Allow the feature when customizing voicemail to synchronize with the do-not-disturb greeting without requiring the greeting to be uploaded twice for both voicemail and DND.
12 votes -
Custom Voice Prompt for RingEX AI Notetaker Feature
We want the ability to apply a custom voice prompt to the AI Notetaker feature in the RingEX application. Currently, it generates a generic "AI is taking notes" prompt to customers, which may put them off. The goal is to create something personalized that may not be so jarring.
3 votes -
Call Recording - Ability to be Paused by Caller(external)
The client would like to have an option wherein when a caller / called party (external) has the ability to pause the call recording by pressing *9 or other function.
7 votes -
BT Feature Request: Distinguish Internal and External Calls on a Single Base/Line
Request Summary
The customer has a single base and a single line and would like the ability to distinguish between internal and external calls so that specific handsets can be configured to ring depending on the type of incoming call.Current Behaviour
With only one base and one line, incoming calls are presented to the handsets without the ability to differentiate whether the call originated internally or externally.As a result, all relevant handsets may ring regardless of the call type.
Requested Functionality
Introduce functionality that allows the system to identify whether an incoming call is:Internal – originating from…
2 votes -
Allow Multiple IdP Configuration for SSO (Simultaneous Microsoft & Google Auth)
The customer is requesting the ability to configure and enable multiple Single Sign-On (SSO) Identity Providers (IdPs) simultaneously within a single RingCentral account.
Currently, the Admin Portal only allows for one active SSO configuration (e.g., exclusively Microsoft Entra ID or exclusively Google Workspace). This customer requires a hybrid environment where some users authenticate via Microsoft and others via Google, without needing to force all users into a single identity ecosystem or use a third-party broker like Okta.
Functional Requirement:
Add the ability to upload metadata for multiple IdPs in the "SSO Configuration" section.
Allow the login page to route users…
9 votes -
AI Receptionist Verbal Phrasing
Description: > Currently, the AI Receptionist has a hardcoded verbal transfer phrase that uses the word "receptionist" when routing calls. Many corporate clients require a more generic or tailored phrase (such as "a team member") to align with their brand identity.
Requesting a feature enhancement within the Admin Portal configuration layout to allow account administrators to customize or override this specific verbal transfer text-to-speech string. This will resolve a common UI limitation, improve customer branding flexibility, and significantly reduce technical support escalation volume regarding AIR configurations.
4 votes -
ability to turn off automatic call recording during calls
Option to turn off the automatic call recording during calls
4 votes -
4 votes
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Implementation of Bulk Export for Interaction Transcripts
Currently, interaction transcripts can only be retrieved by opening individual call records, which is time-consuming for large-scale QA, sentiment analysis, and compliance auditing.
Requesting a Bulk Export feature that allows admins and managers to download transcripts in bulk using filters.
5 votes -
Custom Call Park Number Assignment
Issue Summary:
The customer is requesting the ability to assign a fixed and consistent call park number for their organization instead of using the system-generated range.Current System Behavior:
The RingCentral system automatically assigns call park locations within the range *801 to *899. When a call is parked, the system dynamically allocates an available park slot within this range.Customer Request:
The customer would like to configure a single, consistent park location (e.g., *801 only) that users can always use when parking calls. Their goal is to standardize the process so that:All parked calls use the same park code…
5 votes -
I would like the capability of forwarding incoming faxes to my desktop folder.
I need all my incoming faxes to directly import to my desktop in a file folder so that my software can pick it up and upload it.
14 votes -
Add coworker to ring settings
Ability to separate RingCentral apps and deskphone when adding number or coworker to a user extension's ring settings. Currently, we can only add coworker without option to select devices (apps or devices).
4 votes -
Route After-Hours Call Queue Requested Callbacks to IVR
Allow callbacks requested from a call queue to route to a designated After-Hours IVR menu if the callback is initiated or completed outside of normal business hours.
2 votes -
Enable Live Closed Captions for Phone Calls Without AI Features
Short Description:
Request the ability to enable real-time closed captions for RingCentral desktop phone calls independently of AI features such as Automatic Call Notes or Call Transcription.Closed captioning is an important accessibility feature for users who are deaf or hard of hearing. Organizations should be able to provide live captions to these users without requiring them to enable broader AI functionality that may not be approved by their organization.
Ideally, administrators should have a separate setting or entitlement for Live Closed Captions that can be enabled per user or account without enabling AI call notes, summaries, or other AI…
2 votes -
Call Forwarding on No Answer for Common Area Phones
We would like request for a future system update to support Call Forwarding on No Answer (unanswered call routing) for Common Area Phone.
Currently, these accounts lack the ability to automatically redirect unanswered calls. We request the option to configure unattended call routing for Common Area Phones to forward to either:
An internal extension
An external phone number
2 votes -
Bulk Removal of User Extension Access to Record in RingCentral Video Meetings
Disable user extension access to record video meetings in the RingCentral application completely.
2 votes -
User-Level and Group-Level Restrictions for Whitelisted Destinations
Currently, destination whitelisting is only available at the account-wide level. When a destination is whitelisted, all users across the entire organization automatically gain the ability to dial that destination. There is no mechanism to override this global setting to restrict specific users, roles, or sites from calling those numbers.
Proposed Solution -
Introduce granular call restriction policies that allow administrators to apply whitelists or blacklists at the user and group levels. Specifically, the system should allow admins to:Assign whitelisted destinations exclusively to specific Users, User Groups, Roles, or Sites, rather than the entire account.
Create a custom block/restrict list…
2 votes -
Track if a user login using SSO or RingCentral credentials.
We have both RC credentials and SSO enabled, and we will enforce SSO in a few days, then RC credentials won't work. Is there any way we can find out how many and who have logged in via SSO until now?
4 votes -
Restrict Ring Sounds for Caller (Incoming Call Rules)
Description:
Customer is requesting the ability to restrict or limit the available options within the Welcome Greeting Play Music section under Incoming Call Rules so that only a standard ring tone can be selected.Currently, users have the option to choose from multiple audio options, including uploaded music files and other available audio sources. The customer’s upper management would like to disable or restrict these options to prevent users from selecting anything other than a ring tone.
Business Impact:
This feature would provide better administrative control and ensure consistency in call experience across the organization, aligning with internal compliance and…4 votes
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