12362 results found
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Ability to edit a user's webinar-editing privileges on an iPhone
Ability to edit a user's webinar-editing privileges or be able to change a user's Webinar meeting time frame on an iOS iPhone.
1 vote -
Fax email
It would be useful to have all notification emails come from Notify@ringcentral.com NOT from the marketing email Service@ringcentral.com. This causes issues when trying to filter for important emails buried within these marketing emails. It seems that there are some notifications that got it right, but some did not. This would fix a lot of issues with rules within Outlook and tools alike.
1 vote -
Removal of Device Warranty when Transferring Desk Phone from One Account to Another
You might consider allowing customers to transfer a device purchased from RingCentral to a different RingCentral account without voiding the warranty, as long as both accounts are within the RingCentral system.
1 vote -
Add more than 15 mins wait time in call queue
We desprately need more than 15 mins wait time in call queue. At least 45 min at very minimum
1 vote -
Description: We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's e
Description:
We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's extension number instead of the caller ID number or used in RC App. This would help to more accurately reflect the internal caller identity, particularly for users who may be calling from various devices or locations but need to be identified by their extension rather than the main number.Use Case:
Scenario: An employee calls from the main company number, but the recipient should see the caller’s extension number instead of the caller ID number or used in…7 votes -
Provide a detailed explanation of the failed fax transmission caused by the encrypted attachment
It would be helpful to provide a more detailed explanation regarding the failed faxing due to the encrypted attachment. This will help us confirm whether the file could not be opened earlier.
4 votes -
AI agent should be able to speak slower
AI receptionist should be able to create a setting that he/ she can talk slower
2 votes -
Download approved SMS/TCR application for our records
Now that my SMS/TCR application is approved, I would like a record of the specifics of our application so all staff can set up and utilize the content correctly. There is no means to copy or download the content of our application. Most forms can easily be adapted to save to text or PDF so we can have a record, so we would like to have that option available.
1 vote -
Download approved SMS/TCR application for our records
Now that my SMS/TCR application is approved, I would like a record of the specifics of our application so all staff can set up and utlitize the content correctly. There is no means to copy or download the content of our application. Most forms can easily be adapted to save to text or PDF so we can have a record, so we would like to have that option available.
1 vote -
SMS logs on Avaya account
The customer wants to have the ability to check the SMS logs from the admin portal and download them.
1 vote -
Retain faxes from specific number.
Would like to retain faxes from one number and do not delete it on the system.
1 vote -
Dual-Provider Number Activation Without Porting
Description:
The customer is requesting the ability to add a phone number from an external provider (e.g., T-Mobile or other carriers) to their RingCentral account without submitting a port-in request. The key requirement is to have the number remain active both on RingCentral and with the original provider.Use Case:
This would allow customers to use a single number across multiple platforms or systems (e.g., mobile device and RingCentral VoIP) simultaneously, without having to transfer ownership or service away from their current carrier. It's especially useful for users who want to maintain their existing mobile plans or services while still…1 vote -
remove beep sound after call ringcentral app
remove beeping sound after a call on ringcentral app
3 votes -
Ability to Recover Deleted Team
Customer would like to have an ability to where they can restore team that has been deleted accidentally
5 votes -
I suggest that when you forward your ring central phone # to your individual personal that the ring central # shows up on the personal lin
I suggest that when you forward your ring central phone # to your individual personal phone that the ring central # shows up on the personal line when someone calls. This will allow you to see if it's a personal call or your business number.
1 vote -
automatic copy to 2nd sms number
The ability to "bcc" to another text number automatically whenever you send texts and whenever a text is received, so almost like a bcc for email, but it will always send a copy of that text to a particular number for later access if needed to find it since the option to archive the full messages not just logs, is not yet available.
1 vote -
Use Polycom CCX 700 Phone Media features Background, integrated calendars, and Video conference meeting within the device
wanted to use Phone features like Video media for meetings, calendar integrations and background settings directly from the phone
1 vote -
blocked outbound caller ID being tagged as spam
When users select the "Blocked" number as their outbound caller ID, recipients often see the caller ID as "11111" or the call is marked as spam. As a result, the majority of recipients do not answer these calls, leading to communication disruptions and inefficiencies.
Implement a feature that allows the option to whitelist "Blocked" Caller IDs to prevent them from being tagged as spam by recipients' phone systems. This ensures that calls made with a "Blocked" Caller ID appear legitimate and are not automatically declined by the recipient.
17 votes -
Advocating Industry Support for SMS Messages Beyond 10 Segments
We would like to recommend that RingCentral consider leading an industry-wide initiative to advocate for the support of more than 10 segments in a single SMS message. While we understand that current limitations are influenced by underlying carrier policies and industry norms, we believe that RingCentral is in a strong position to pioneer a change that would benefit a wide range of customers who rely on longer-form SMS for essential communication.
Expanding the supported segment limit would enhance the user experience, reduce the need for message splitting, and support more effective communication for businesses in sectors such as healthcare, logistics,…
2 votes -
AI Notes/Transcription for CRM Loxo
AI Notes/Transcription should also work for Google extensions and for CRMs like Loxo.
2 votes
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