12731 results found
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Outbound Caller ID Name on Call Queue
Request: Use the call queue name as their outbound caller id
23 votes -
Call waiting / Busy
A forwarding under "If no one answers" does not work, but you get a busy signal.
SHOULD: busy forward "If I'm already on the phone, please forward it"
busy forward internal
busy forward external56 votesHello, please provide additional details for this ask. Is a current setting your are using not working as desired? Thank you!
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Alert or indicator that a call is on hold.
There should be an indicator or alert sound when a call is on hold for a specified period.
4 votes -
Displaying Caller ID Instead of Call Queue Name on Incoming Calls
The customer wants to remove the call queue name when a user is receiving a call. They would like to display the caller ID or the number of the person calling instead of the call queue name.
4 votes -
Save AI notes and transcript
A feature in which a user will have an option to save AI notes and transcripts to a different drive. For example save to PC and third party cloud storage
4 votes -
Ability to call international number using RingOut (UK Number)
Ability to call international number using RingOut using UK Number as the caller ID.
3 votes -
Receive call with code
A feature in which Ring Central number can receive calls with security codes implemented by other carriers
8 votes -
Ability to set up call park on a manually provisioned desk phones
Ability to set up call park on a manually provisioned desk phones
2 votes -
Color of profile icon
I’d like to submit a feature request on behalf of the customer. She asked if there could be an option to change the color of the profile icon in the RingCentral app when no profile picture is uploaded. Currently, the icon defaults to a preset color with the user's initials, and she would like the ability to customize that for a more personalized experience.
2 votes -
SMS text chain
A feature to send a text chain and have it go to multiple clients without them seeing who else gets it similar to a bcc email. Texts can have a planned send time. A text chain, for example, text 1 goes out today but text 2 will be going out in a week, text 3 another week etc. I want to be able to plan a text to send at a date and time in the future.
2 votes -
When all Call Queue members are on DND status, calls should go straight to Voicemail
Our Customer requested for a setup that should be available on a Call queue wherein if all members are on DND or is on unavailable status, calls should go straight to Voicemail without their customers having to wait for the maximum wait time before the call go to VM
5 votes -
Two-Factor Authentication for Quickbooks
Two-Factor Authentication for Quickbooks
1 vote -
Disable star (*) dialing while Voicemail prompt is playing
Customer John is reporting that when their callers called their line - as soon as they reach the VM greeting there are times that caller will accidentally or intentionally press * and it says " Please enter your PIN and press pound ", they don't want that enabled. As of right now there is no option for us in the admin portal to turn it off
2 votes -
Mark Voicemail as Private
Similar to marking a voicemail as urgent after recording it, enable an option to mark a voicemail as private. This would disable the ability to forward the voicemail to another user, disable downloading the message from the mobile/desktop app, disable transcription, disable voicemail to email as an attachment, and disable voicemail transcription to email.
3 votes -
picture for inbound calls
Wants to see the profile picture of people who are calling me.
2 votes -
Make the 'External Shared Contacts Directory' visible to the RingCentral Desktop Plugin
Although we enabled the 'External Shared Contacts Directory' as directed in the KB provided (https://support.ringcentral.com/article-v2/Managing-the-shared-directory-of-external-contacts-in-the-RingCentral-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US), the newly added contact is not recognised by the desktop plugin but IS recognised by the Teams addon
2 votes -
Percent calculation with filters - Business Analytics
The filter when adding external (internal) calls, for example, doesn't apply on percentage calculation . The number of Total calls is correct, but the percentage is incorrect. The denominator remains unchanged when filters are applyed.
The salesforce ticket has been already opened 24162866.
Useful wiki page regarding this topic :https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=AKB&title=Percent+calculation+with+filters23 votes -
Transferred calls returned to transferor if the receiving extension does not answer.
Transferred calls returned to transferor if the receiving extension does not answer.
For example, Extension 1000 transfers call to Ext. 1007 - Ext. 1007 does not answer. Call gets returned to Ext. 1000.3 votes -
Ability to route the call to another extension after the caller left a voicemail message
Want to have the option in the call handling to route the call to a different extension after the caller leaves a voicemail message.
For example, after the user leaves a voicemail, they will hear the option "to be routed to the receptionist, please press 1."
1 vote -
Enable SMS from Philippines
We would live to have capability to have our PH number to be able to send SMS, however upon checking with technical support the SMS is not yet available for PH number, please add this feature for PH numbers.
1 vote
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