13289 results found
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Notification when call ends.
Please. The RingCentral App needs a sound notification to play for a dropped or ended call. Right now there's no way to tell when the call ends or drops unless you have the RingCentral app pulled up on the screen.
This is such a basic but important feature. Thank you.
16 votes -
update History info for calls being forwarded to external numbers
Hi Team,
We would like to request to update History Info for all calls being forwarded to external numbers. Currently, we received a lot of cases that calls are not being forwarded to external numbers if the incoming call display shows the incoming caller ID. But, when changed to the called number the call goes through.
1 vote -
Third party number stop sending SMS to all RingCentral number
Enable users with non-RingCentral numbers to opt out of SMS from all RingCentral numbers by texting "STOP" to any single RingCentral number. A feature that allows a user can send the word "STOP" to RingCentral's main number and it will opt-out them out to send SMS.
2 votes -
ability to set time notification
I’m getting overwhelmed with emails from you all. Is it a way to condense those?
I would like to still get the emails but have it set up as 1 a day instead of all day.Could you create an option to simply set a specific time for sending all notifications at once on a daily basis?
1 vote -
Send call recordings to email like how voicemails are
Saving call recordings (and voicemails for that matter) is relatively cumbersome, and furthermore the call recordings don't have a great way to keep track of which ones have been downloaded and saved externally except to delete them. I would like for call recordings to be sent to my email WITH the AI notes much like emails are and then I can managing the saving of them from there. This should not be a hard feature to add as an option for users that wish to turn it on.
1 vote -
BT Feature Request: Remove missed call from queue members if answered
For BT Accounts Call Answered Elsewhere status is not implemented yet.
Remove the missed call notification for queue members when another queue member answers the call. Only display missed call notification when no one in the queue answers the call.1 vote -
Ability to increase the limit more than 25 members of the call pick up group members
Ability to increase the maximum members per group for more than 25 members of the call pick up group.
1 vote -
2 votes
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Increase TCR Filters, to include sites and departments
Can we please add additional filters for the TCR campaign, like sites and departments?
25 votes -
User Template Cover Page
When trying to create a User Settings Template and set a specific cover page to apply for users on the site, it will not able to change when user access their RingCentral app.
5 votes -
Show caller ID when Transferring Calls
The ability to show the name of the caller who initially made the call. Customer is having issues with the CallerID not updating when they are being transferred. She had called a user and the user transferred her to another user, but the CallerID still shows the original user who she had called and transfe
4 votes -
parked call to send a message to group
Customer would like to have the ability to send a message to the glip team instead of entering the names of the extension they want to send a message to notify there is a call parked in a specific park location.
2 votes -
Fax cover page receiver Incorrect information
In RC app (Jupiter)
Sent Fax on multiple contact with the same number will always show the first contact saved on the sent list
In Fax cover page of the actual fax, it will prioritize by order alphabetical & number
so if you have 3 contact with the same number like eg, Test 1 test 2 Test 3
in Fax cover page it will be always Test 1 that will show.1 vote -
Receive faxes 1 page at a time
I have an idea to be able to view each page as it comes in, instead of waiting for the entire fax to be received. This helps for our case in particular with needing the first 2 pages for referrals and we would be able to call on them quicker rather than waiting for 80 pages to come in.
2 votes -
Reporting on Numbers Associated with a TCR Campaign
We have 9 SMS campaigns. Many are fully populated. When a person leaves the organization and is deprovisioned, the number is freed up for use by someone else. Right now, there is no easy way to see if the number is tied up in a campaign. It would be very helpful to have a report of all of the numbers that are in all of the campaigns. Right now we would have to open all nine to see if there are any numbers in campaigns that are now available for use by another person that needs the SMS capability.
6 votes -
Persistent Call Notifications in Sleep/Low-Power Modes
Enhance RingCentral Desktop App for Call Notifications During Computer Sleep Mode
Currently, when a computer enters sleep mode (or other low-power states), the RingCentral desktop application ceases to function, resulting in missed calls. This is due to the operating system suspending network connections, application processes, and hardware activity to conserve power. Users who rely on the desktop app for critical communications may miss important calls if they briefly step away from their active workstation or if their computer automatically enters sleep mode after a period of inactivity. This creates a gap in communication availability and can lead to frustration and…
2 votes -
Allow to Customize the Default Tab when Opening the RingCentral App
It would be beneficial to provide our customers with the option to select their preferred default tab upon opening the RingCentral application.
Currently, when the RingCentral app is launched, it automatically opens to the Messaging tab. However, some of our customers prefer the Phone tab to be displayed by default when they open the app.
2 votes -
IB calls to Mobile App need to show the calling number, not just the location they're calling from
We've tested repeatedly and have been unable to make the calling number appear on the IB call screen on the mobile app. All inbound calls seem to only show the location that the number is calling from, and the user needs to review their call history or check the call details while on the call to see the calling number (ANI). Customer in this case would like the ANI to display with the caller ID so they know who's calling.
2 votes -
Display All Call Leg Durations Without Opening Call Log Details
Feature Request Summary:
The customer is requesting the ability to view the duration of each call leg within a call transaction directly from the main Call Logs interface on the RingCentral Admin Portal (service web), without having to click "View Details" for each call.Customer handles a high volume of calls and needs quick access to all call leg durations for reporting and auditing.
Opening each detailed log is time-consuming and inefficient for their workflow.
Their team heavily relies on accurate call handling visibility to ensure operational performance and agent accountability.
2 votes -
View-Only Permission for Phone System Settings
Currently, there is no option to assign view-only permissions for the Phone System tab and its associated settings. When access is granted, users automatically have full editing rights, which can lead to unintended changes.
Impact:
Many organizations require the ability to allow certain users to view Phone System configurations without the ability to modify them. This restriction helps maintain security and control while enabling transparency.Requested Improvement:
Please add the capability to assign view-only permissions specifically for the Phone System settings, including but not limited to:Auto Receptionist
Company Numbers
Emergency Response Locations
Groups and Group Templates
Phones & Devices
…
2 votes
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