12735 results found
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Add the preferred area code numbers instead of having it replaced by an existing phone number
Customer mentioned that they wanted an Arizona area code (408) phone numbers to be added on their account, but the original process is to have it added by the Telco Ops team which will need a replacement from their existing phone numbers. User declined this request.
Can we have them add the phone numbers with area code preferred so they can just purchase it instead of replacing it with an existing phone numbers in their inventory?
2 votes -
Call Queues Call Handling & Members Rejection of incoming call
Call Queues Call Handling & Members - Access to let a member of the Queues to Reject incoming call and incoming call will be rejected to all the members for the Group call Queues.
2 votes -
Enable Admin Portal to view and change users ability to "Accept Queue Calls"
Users can enable/disable the ability to accept queue calls. It would be beneficial for this to be visible and adjustable from the global admin portal. Verification and force on/off from an admin would be beneficial for turnover and queue management
5 votes -
Desk phones to have Shared Contacts Feature
allow shared contacts to work on desk phones
8 votes -
Disable 2fa on a user level
To have the ability to disable 2fa on a user level. Currently, disabling 2fa will disable for the entire account.
9 votes -
Mask inbound caller ID
Ability to mask inbound caller IDs for compliance purposes.For example, if we designated an account for HR to receive anonymous calls so that it would not show or log the Caller ID.
12 votes -
Add group call pick up in key template
option to add group call pick up in key template
2 votes -
DTMF tones BT Cloud
DTMF tones BT Cloud
Would like the ability to add pauses and DTMF tones within BT.6 votes -
It should be visible which people are registered on a call queue
Request:
Every participant in a group or group should have the following options:
- All members of the group or call queue should be visible to every participant in the app
- In addition, the registration status ("accepting queue calls" active or inactive") should be visible to every participant17 votes -
being able to upload custom ring tones
i would like to be able to upload a custom ringtone so that i can make specific notifications
2 votes -
Allow for default Standard User when logged out of Hot Desk Phone
In RingCentral, setting up a limited extension for Hot Desking is simple—just check a box. This allows the phone to default to the assigned extension, enabling it to make and receive calls, but also lets users log in with their own extension and PIN. Once they log out, the phone reverts to the limited extension. However, this functionality isn’t available for standard user extensions. To use Hot Desking with a standard extension, the device must first be converted into a Hot Desk phone, which prevents calls from being made unless someone is logged in.
I’m requesting that standard user extensions…
2 votes -
Assign custom company common fax cover sheet
In healthcare, we do a lot of faxing and our fax cover sheets include our company logo as well as HIPAA instructions as to what should be done in event of a HIPAA breach where a fax is sent erroneously to the wrong party. We would like to be able to upload a custom company coversheet and assign it via user template to all users, remove access to all other coversheets.
15 votes -
recording
phone calls recorder
1 vote -
Option to add ringing interval/delay between the call forwarding
The customer would like to have the option to delay the ringing per device/number/other extension under each individual call forwarding.
For example, the desk phone will ring first for 30 seconds, and within 30 seconds, the app will also ring with the same duration but with a slight delay in between. (the app will ring 10 seconds after the desk phone starts ringing)
3 votes -
Disable Conference PIN
The customer wants to be able to disable or remove the PIN/passcode when using their conference line.
10 votes -
Option to display the primary number or extension number instead of the agent's name on the desk phone
Have the ability to choose an option to display the primary number or extension number instead of the agent's name on the desk phone
3 votes -
Add transfer button within the dialpad during an "Ask first" transfer
Add the green transfer button within the dialpad during a warm transfer. Currently, if we are doing a warm transfer by clicking "Ask first" and must open the dialpad to select a phone tree option, once we have a colleague on the line, it is not clear that we are in the dial pad. The transfer button is not visible. We must realize that we are in the dial pad, close the dial pad, and then we can see the gree transfer button. It would be helpful to have the green transfer button appear within the dial pad for clarity…
2 votes -
pre-recorded messages played on the paging system
I would like to have pre-recorded messages played on the paging system. For example, fire drills, tornado warnings, etc. Can this be achieved through Ring Central where the receptionist can play a recording through the paging system to alert everyone?
28 votes -
notification via text
Please include feature where they can receive notifications rom RingCentral to a verizon phone number including text and voicemail.
4 votes -
faxing rate
Summary:
Request to improve the success rate of fax transmissions over VoIP, addressing common issues such as packet loss, jitter, and incompatibility with older fax machines. This feature enhancement aims to increase the reliability of VoIP faxing, especially for customers who depend on faxing for business-critical functions.Proposed Solution:
Automatic Error Detection and Correction:
Implement built-in error correction within the VoIP fax system to compensate for packet loss or jitter, reducing reliance on manual user adjustments.Dynamic Speed Adjustment:
Automatically detect the quality of the fax connection and adjust the BAUD rate dynamically for better reliability in real-time, without requiring…2 votes
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