11324 results found
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Ability to report call issue on all major carriers to the US (AT&T,Verizon, T,Mobile ETC.)
Ability to report call issues on all major carriers to the US (AT&T, Verizon, T- Mobile ETC.)This will be a great help to customers and support, especially in investigating an issue to resolve an issue.Or a hyperlink inside the admin portal that will redirect you to the support site of major carriers so that we can create a ticket for those carriers.
5 votes -
Logitech H540 Noise Cancellation
Customer is using Logitech H540 but the noise cancellation is not working, customer already manage to enable noise cancellation on the app.
2 votes -
Enable Faxing using Virtual Number
Allow users to Send Fax using Virtual number.
2 votes -
Failed Incoming Fax Logs
Overview:
Currently, RingCentral lacks a feature to log failed incoming faxes, making it challenging to differentiate between issues stemming from the sender's end and those related to the RingCentral server. Implementing a feature to record failed incoming fax attempts would provide valuable insights into fax transmission issues and streamline troubleshooting processes.Objective:
The primary objective of this feature request is to enhance the functionality of RingCentral by introducing a mechanism to log failed incoming fax attempts. By doing so, users can accurately identify whether fax transmission failures occur due to issues on the sender's end or if they result from…2 votes -
Multiple and / or more flexible audio interruption
Hi there,I don't know why, but the current system only allow for 1 specific audio when interrupting.This is very limitating. What I would like to be able to do (as pretty much all business does) is the following:Play hold musicAfter 30 seconds (Or maybe a random number between X and Y like 30 to 45 seconds), interrupt and play a RANDOM (Or in specific order) audio clipStart hold music againAfter 30 seconds play ANOTHER clip.Repeat for as many audio clip you have (interruption audio clip)That would allow us to have smoother wait experience and even place audio like "did you…
8 votes -
Recreating Main Super Admin
Hey RingCentral,We have a main admin on the account that recently left the company. Someone will take over that position and the user will take over is already on the account. I called support about this and I was told we can only swap the information and will basically wipe out all of our data which does not help. The ability to change the main admin would really help in case someone took over that position.
6 votes -
The Ability to Forward Limited Extensions
We have limited extensions for faxes and such. Sometimes during a port you can't get all the numbers ported at the same time it would be nice to be able to temporarily forward a limited extension to another number until you can permanently route it to where you need.
6 votes -
Direct Paste to Hyperlink Conversion
Current Challenge: When using the Ring Central app, creating hyperlinks in messages involves multiple steps: highlighting the desired text, navigating to the "Format Message" option, selecting "Insert Link," and then entering the URL in a pop-up text field. This process, although functional, becomes time-consuming and somewhat cumbersome, especially when multiple links need to be embedded within a single message or across multiple messages.Suggested Feature: I propose an enhancement to streamline the hyperlink creation process, drawing inspiration from the functionality previously experienced in Slack. The suggested feature would allow users to highlight text and directly paste a copied URL, automatically converting…
3 votes -
Tone during Call on Wait
Feature request on having a tone/sound notification once there is a call waiting while on call. This has been disables, yet as for us, we do not want it to be completely removed.
3 votes -
Enable call recording email notification
Customer wants to enable call recording email notification with several email recipients.
3 votes -
When receiving multiple calls on desk phone, have it ring/beep with audio
When having a second call comes through while I am on my desk phone with a client, the second incoming call does not make any alert sounds/beeps/rings. It only notifies on the desk phone that there is an incoming call. It would be nice to have the desk phone beep or ring while I am on the other line to notify that a second caller is calling.
5 votes -
New message indicator on collapsed file folder
In 'Message' area of Ring Central App: If I have a file folder created with multiple chat groups under it, and the file folder is collapsed (which the App often does - another feature I would like changed - once expanded, keep it expanded unless I manually close it). So if the file folder is collapsed, I would like to see a 'new message' indicator (could be a small circle with number of new messages, could be the file folder type turns 'BOLD') - some way for me to know there's a new message in any one of the multiple…
6 votes -
Call Queue After Hours Routing
User wants to have the capability to setup a greeting or announcement that the callers can hear before transferring the call to external number during after hours of the call queue.
1 vote -
enable ring groups to have the option to continue ringing even after the next group starts, so they have more time to answer.
Allow users to be in multiple ring groups, so that if one user can't answer on the first 2 rings, he has more opportunity to answer in the next ring group. This would really help for users that are finishing calls right as the phone begins to ring, but not in time to answer before the call progresses to the next ring group.
1 vote -
ability to attached a photo / screenshot in a converstaion reply
There is no option to post a photo/screenshot in a conversation.
Hope you can add this.1 vote -
Call handling - please revert back
For the consumer's sanity, please put call handling back like it was. It's so confusing and too many steps. Next time send your consumers the updates and the directions prior to making the changes.
10 votes -
Auto Answer for Cisco ATA
We need to have an auto-answer feature available for Hard phones especially for Cisco ATA-191.
2 votes -
add 'Select All' option to change Outbound Caller ID for all features at once
Please I beg you!! Please add a 'Set Outbound Caller ID for All Features' (and phone) option, or a way to select multiple features to set the outbound ID for at once. We must change our users' outbound caller ID's often. Currently for each individual I must change the primary number's ID under the Extension then move to Outbound Calls/Faxes to set the same outbound id "By phone' and for each of the 9 features- that means clicking edit ► select number► save, 11 times in a row. It's a huge waste of time and makes me feel like a…
2 votes -
Remove email notification for users when admin change password
We would like a feature where we can disable the notification send to users when the admin change the password
2 votes -
Background Wallpaper, Branding of our Cisco Phones
Background Wallpaper, Branding of our Cisco Phones, Custom Provisioning file that doesn't handicap phones
18 votes
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