12120 results found
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Ability to separate the long duration of calls from a several caller.
Calls can be review individually in a one long duration of call.
1 vote -
Adding IVR under Ring Order
Sometimes we prefer the receptionist to answer direct calls from customers, but if the receptionist is busy with a customer. Having the IVR prompt come up after several rings is better than that phone call hanging up or going to voicemail.
1 vote -
911 call box provisioning
We are trying to provision a 911 call box device, but it doesn't go online after entering the sip credentials we generated from the admin portal.
We need a feature on the RingCentral system that supports this setup.
1 vote -
Customized note to flag incoming and outgoing fax.
It would be nice if we are able to add a customized note to flag a fax. So it can be reviewed later on.
1 vote -
LDAP configuration settings for Fanvil devices
It would be great if we would have the ability to obtain LDAP configuration for Fanvil devices
1 vote -
Paper Billing
I wanted to see if we could go to paper billing and send a check every month
2 votes -
Fax Cover Sheet for Fax Machine
We have a cover sheet that needs to be standardized as a template every time we send a fax out for specific users.
2 votes -
Custom Role Creation
When creating a new custom role (using Standard as base role), permissions under "User Call Logs" parameter becomes uneditable (greyed out) once the "Site Call Logs- Full Access" under Multi-Sites is ticked. The need to create custom manager role where it should have full access to the call logs of the sites but should not have permission to delete it's own call recordings is currently not achievable due to this. There should be permission parameters to be added to make this custom role feasible.
3 votes -
Filter call based on number
Have the option to filter out call based on number/caller ID
3 votes -
Dialing without area code
We would like to dial without the area code. How do we get back to dialing just the 7-digit number when entering the area code?
17 votes -
To Add Non Geographical Numbers _ BT Accounts
Details : Want to have the option to add/order Non Geographical Numbers on a BT account
Current behavior : No option to add/order numbers
Brand : BT Business
4 votes -
forward voicemails
ability to forward voicemail messages via admin portal to "company contacts" and not only to personal contacts
3 votes -
GDPR Subject Access Request
We are working through a GDPR Subject Access request. As part of this there may be data relating to a named person within Ring Central in the Messge part of ringcentral.
Is there a way to search and then export all the data where by name ?
This would be a request as a global search.
Also is there a way to see if data has been deleted ?1 vote -
Ring Central Logo Colors in Teams
Use your brand colors when embedded in Microsoft Teams. That way I know I'm using a ringcentral service. Also why doesn't the embed version allow replacing Microsoft video in chat. You had that service for a bit.
1 vote -
Ability to recover Faxes sent from a number tagged as Robocall
There are faxes sent by legitimate senders with numbers being flagged on their account as robocalls. Blocks are due to the "Block robocalls on toll-free numbers" being enabled on the account. It will be very helpful to have a capability for these legitimates faxes incorrectly flagged to recovered.
1 vote -
BT CRM Integration
Feature Request : BT Cloud Work Integration CRM
Details : Ability to configure and Integrate CRM systems since the customer wanted to create their own. Usual process would be to connect the customer to the developer under RC but it is not possible due to Brand for BT Cloud Phone
Previous FR raised: ENTIDEA-I-1103
BT Cloud Work Integration3 votes -
The ability to check a box to block all "Suspected Robo Calls"
I'd like to see an option (on/off) for the blocked call logic in queue calls applied to the superadmin user so all "suspsected robo calls" can be blocked - in addition to blocking individual numbers. One number at a time in the superadmin user will meet harassing caller needs. The queue blocking design is good (on/off for blocked calls) and should be applied globally - not just for queue calls.
7 votes -
email to fax - multiple users need to be able to send from the same account
we have a shared email account and the business needs users to be be able to send email to fax from this account so we need the email address added to the "email address permitted to send faxes" for each user.
6 votes -
Enable SMS for US numbers on RCAU account
Customer would like to utilize SMS on their RCUS number within the RingCentral Australia account.
5 votes -
See who is logged into a call queue
The receptionist should be able to see who is logged into what call queue easily. There should be a feature for the receptionist to be able to see who is logged into what call queue.
1 vote
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