11324 results found
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Export Mac address list
We are adding a NAC or AAA, that requires all the MAC addresses of all devices that will be allowed to connect to the network to be registered. It would be helpful to have a feature in RingCentral Admin that would allow me to export all the MAC addresses of all physical phones in our R/C account. MAC addresses and IP addresses would be a bonus.
10 votes -
Forward to external number
Once the call has been forwarded to an external number report should not show how long the call lasted as we are taking care of customer's information
1 vote -
Shared Fax with Designated Inboxes
Shared Fax with Designated Inboxes
This feature would allow businesses to assign multiple users to a single fax number. Faxes received on this number would be routed to individual inboxes within a designated application, ensuring each user sees only the faxes relevant to them.
Here's a breakdown of the functionalities:
• Group Management: An administrator can create groups of users and assign a shared fax number to the group.
• User Roles: Within a group, users can have different roles. For example, some users might only have view access, while others can view and annotate faxes.
• Individual Inboxes: Each…
1 vote -
Log into call queue
A feature in which a user can log into the Ring Central app using call queue credentials
1 vote -
Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.
Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.
14 votes -
Option to disable webinar pop up
Our account was subscribed with webinar trial and our users are getting random webinar popup which we find annoying, It would be useful if there is a way for our users to toggle off the webinar pop up
3 votes -
Dial 311 in New York City
It would be helpful if Ring Central users in NYC are able to dial 311 this is a city general information number. At the moment we are not able to connect to this number when we dial it.
11 votes -
Mute incoming call notifications while currently on a call for Mobile App
while on a Carrier call, and RC Mobile App will have another call, mobile device will still ring. Requesting to have the same function with desktop app. Call waiting audio alert. Mobile app's option is only to enable or disable notification settings for incoming calls.
17 votes -
DND - Presence Key Notification
When a user enters DND it would be helpful to have the soft presence keys indicate red or some other color when they are on DND so everyone in the office knows that the phone is on DND.
35 votes -
Ability to play audio while on active call
It will be helpful for the customer and their business if they will have option to play audio while on active call.
2 votes -
Masking Customer's number while making phone calls
The customer wants to mask his phone number while making phone calls. Instead, he wants to use a random local number that will appear on his customer's caller ID but not his direct number.
3 votes -
clone
Idea: Is to have a clone button to use to clone users, queues, ect that have the same or almost the same information so it can be easier to set up. Currently there is a clone button for ringcx but would like a clone button on MVP as well.
5 votes -
increase number of groups in call queues
increase number of groups in call queues
2 votes -
Having 1 Desk Phone with Multiple Digital Line
I want to have 1 desk phone with multiple digital lines, whereas if I press the button on my phone, it will dial out as another line than the one that's currently provisioned with my phone. I can do this before with my previous provider. Hope this feature will be implemented soon.
15 votes -
Update Notifications to SMS functionality
They way RC sends notifications to a users mobile phone/sms is being phased out by the carriers. You can no longer send SMS message by emailing #####@vtext.com. The same goes for T-Mobile and I suspect other carriers. The delivery needs to be a more SMS centric method as opposed to email to sms
13 votes -
Ring Group cannot have more than 2 active phones to ring simultaneously
Customer would like to have an option to ring more than 2 active phones to ring simultaneously in a Ring group. Its a limitation of the ring group that it cannot have more than 2 active phones to ring simultaneously.
7 votes -
Call timer should only start once somebody actually answered the call
When someone is calling the customer's direct number, the caller's screen shows that the timer started running when it was only ringingCustomer's verbatim: When someone calls my number, as soon as the call is connected it is perceived by the callers end as answered/picked up, even though it is still playing the ring tone. This is illustrated in the second video ("Ring Central Auto Accept Call") as the call timer automatically starts logging the call time as connected and active.This leads to at least three issues I can identify off hand: One, inaccurate call logs (if calls are answered or…
3 votes -
Adjust the status for multiple call queues.
I think it would be beneficial to have an option to have different statuses for different call queues. For example if you have an employee who is in 2 different departments if they were able to adjust their status for one to be available and to be on DND for the other. This would benefit us as some of our employees are "fluid" and may be directed to one department more than the other on certain days.
3 votes -
Forward to a number on RingCentral account that is pending Port in.
when a number is in the process of porting, we are not able to forward to that number because the system sees it as a RingCentral number but it is not because it hasn't ported. We sometimes need to forward to a line which hasn't ported yet and can't. Please correct this. Thanks
5 votes -
Display full name on the outbound caller ID name
If there is an option for the outbound caller ID name to appear in full without character limitations.
2 votes
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