12120 results found
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Differentiate Incoming calls between dialed phone number and dialed ext number in just 1 user
We have extension under user with number as Receptionist and that extension has ring all together/ringgroups that when the number under that extension was dialed it will ring all under the ring group. And what we want if extension number was dialed alone, the call will ring only to that extension not the ring group under that extension
1 vote -
Sending fax from the contacts RingCentral app. should Identify automatically the fax number saved on the contacts.
When sending a fax from the contacts using the RingCentral app, and the contacts have multiple numbers saved such as business, mobile, or fax. When choosing a contact to whom to send the fax the system should identify automatically which is the fax number. The current behavior is when you choose a contact on the contact list and try to send a fax to that contact with multiple numbers, it always sends to the first contact number and does not automatically send a fax to the fax number registered to the contact reason why the fax is failing because it…
15 votes -
Extending Call Log Retention Past 1 Year
we need to be able to access call logs for far longer than a year, typically for legal purposes.
35 votes -
Caller ID for all incoming calls
We want to have caller ID for all external incoming calls, doesnt matter if its incoming to an extention, direct line, or call que. Not sure why this does not exist yet, very basic thing to have for a phone company. At this stage, we have 35 employees and none of them are able to see who is calling them. Very shocked that RC does not have this in place already.
40 votes -
Configuring Dial-By-Name Directory Extensions at the Site Level
Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can only choose to search by First Name or Last Name at a company-wide level. We would like to be able to change each of these settings to fit our sites' needs (one site might want to search by first name, one by last name).
65 votes -
Add bio on RingCentral App
Ability to add bio (short description of a user) via the RingCentral App
2 votes -
Add user with digital line when adding to ring group
Ability to add one user with digital line in several ring groups. currently, it only allows a user to be added to on ring group
3 votes -
Text Message Add Reaction/ Like option
The SMS/ Text message feature is very useful, but the current implementation is very rudimentary. Modern messaging applications found on any mobile device, or apps such as WhatsApp, iMessage and even Google Chat have the option to react/ like a person's message. This is useful when you want to acknowledge that you received a message without actually sending a message back.Please see the implementation in any modern messaging app. You receive a message from someone. You can click on the message to add a reaction (heart, thumbs up, or other emoji, etc). This currently cannot be done in either the…
15 votes -
Get Billing invoice as Excel file
Due to the number of sites we have, but accounting department would like the billing invoice in an excel format so they can formulate the cost management to each site easirer. The PDF version doesn't work for us and converting the PDF to Excel is just a mess.
6 votes -
All Custom Rules- Weekly Schedule with 1-minute increments
The Ability to set 5 minutes prior using Weekly Schedule in the custom rule date/time options. When selecting a Specific Date Range, we can set it in 1-minute increments.
8 votes -
Across-the-board Access to the same text threads and call logs/voicemail messages
A feature should be developed with the RingCentral software that enables all of the Admin Users on a RingCentral account to be able to access and add to (if necessary) the same text threads with customers, as well as the customer-facing call logs/voicemail messages.
2 votes -
deskphone outbound caller id
Main number shows up on desk phone instead of extension number.
2 votes -
CNAM Detailed Information
The ability of the Caller ID to update the company address of the customer and to be able to display it too in the caller screen.
2 votes -
Remote Factory Reset Option for Phones in RingCentral Admin Portal
Overview: In multi-site RingCentral accounts, efficiently managing phone devices across different locations is paramount. However, when issues arise with individual phones, especially those at remote sites, the ability to perform a factory reset remotely through the RingCentral Admin Portal becomes crucial. This feature request aims to address this need by integrating a remote factory reset option within the admin portal.
7 votes -
Enable option to limit a specific RingCentral app notifications
The customer wants to limit RingCentral app notifications. He only wants to disable call park notifications even if he is added as a member of a call park and still continue to receives other app notifications.
11 votes -
Add customization to RingOut feature.
It would be nice to be able to customize the RingOut feature's. Such as the message that is heard, the number of times you have to connect the call (or duration in seconds.) When using RingOut with automations, it would be nice to have especially the latter option.
5 votes -
IVR menu loop
Calls from the mainline ring to extension ten from user extension if not answered ring to IVR and if the key press selected wherein the same ext is selected, the call should ring and if not answered, goes to voicemail instead of looping back to IVR menu
5 votes -
Call Recording
Customer would like to have a feature of having call recording on text form
5 votes -
Apply key template on Presence for yealink device
Ability to apply key template onPresence for yealink model device
39 votes -
Call Park Functionality Between Different PBX Systems
The customer has implemented a Cloud Connector Directory Integration (CCDI) which includes an underlying SIP trunk to allow ext-to-ext type calls between RC Users and legacy-Cisco-PBX Users. The Cisco phone is not registering to RC. He is trying to park a call on RC and then retrieve it from the Cisco phone behind the Cisco PBX on the other side of the CCDI SIP trunk.
Currently, this is not supported as the call park functionality is only between RC users.
1 vote
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