12127 results found
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More Granular User Caller ID Permissions
Would be great if administrators can decide which numbers a user can use for outbound caller ID. Right now, all company numbers, contact center routing numbers, and site numbers are visible to anyone who has access to change their caller ID at all.Current permissions around outbound caller ID are "all or nothing" in that either users can change their OBCID to anything in the company/site OR they can't change them at all.
5 votes -
Schedule conference call on Someone's Behalf
It would be great to start/schedule conference call using another user's Host code
2 votes -
Disable international SMS for specific users
Ability to disable international SMS for specific users
2 votes -
2 votes
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Custom roles
We should have the option to customize the accessibility of call logs for a customize roles. The capability to have an access to call logs for specific users under specific sites.
2 votes -
Call Queue inbound calls showing an outbound call
When you check call logs and filter by User Extensions, calls from the call queue show outbound calls instead of inbound when the user is unavailable. It would be best if calls were shown according to the original action taken, either inbound or outbound, regardless of whether we filter the calls.
2 votes -
To include Saudi Arabia in RingCentral International Numbers Supported Countries
The customer would like to assign an international phone number for their employee based in Saudia Arabia.
Informed that Saudi Arabia is not part of Supported RingCentral International number.
Submitted this feature request on behalf of the customer so that they may be able to work with their Saudi Arabia-based employee in the future through RingCentral
1 vote -
Block calls with no caller ID on Super admin extension
We need to apply the option "Block calls with no caller ID" to run only in the direct number of the Super admin extension 101 however the option applies on all the extension of the account, as we have consulted support currently that is an expected behavior It would be nice if there is an option in the admin portal where we can choose the extension where this will apply and for it to be applied on all extension when set in the super admin
1 vote -
Can we get a different ringtone for calls coming back from a wait queue ?
It would be beneficial to identify a call coming back from the wait queue by a unique ringtone different from the normal one. This would prevent someone from greeting a customer again due to mistaking it as a new call
2 votes -
2 votes
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Ability to use Play Announcement (Incoming Call Information) feature which currently does not work in RC Desktop/Web App
Incoming Call Information - Play Announcement does not work in RC Desktop/Web App
"I am trying to get Call Screening to work. I have set all the settings correctly according to the help docs, but I never hear the callers name announced."
NOTE: The feature works in RC Mobile App
2 votes -
Download and back up your data automatically
We have received feedback from our valued customers regarding the convenience of downloading/exporting voicemail data from the admin portal for all extensions.To enhance user experience and streamline processes, we kindly request the implementation of a feature that allows users to easily download/export their voicemail data in bulk directly from the admin portal.Presently, our customers are advised to perform this task manually, and we believe that incorporating a bulk download/export functionality would significantly improve efficiency and user satisfaction.Your consideration of this feature request is highly appreciated, and we look forward to any insights or updates on its potential implementation.Exporting message data…
8 votes -
Longest Idle Ring Settings Option Under User Extension
Longest Idle Option for User Extension's ring Settings when added members are within the RIngCentral Account since the dialed number is also it's DL and cannot be assigned to a Call queue which doesn't have the call waiting options too.
3 votes -
Call Pickup Group Forwarded Call Limitation
BT Call Pickup Group when Forwarded to other user's phones, forwarded vis custom rule or forwarded via phone is considered a limitation at this time per the support site. They would like to have this limitation lifted in future updates.
3 votes -
Login to RingCentral App without email activation
Option to Login to RingCentral App without email activation
4 votes -
Customer is placed on hold (from any extension) and is able to dial 1 to be directed to the message only extension
Customer is placed on hold (from any extension) and is able to dial 1 to be directed to the message only extension
1 vote -
To select w/c ringcentral app to answer the call (ring settings)
on ring settings to select which ringcentral app to answer incoming call, whether to answer the call on mobile app or desktop app
1 vote -
Jabra engage 75 headset compatibility For BT
Jabra engage 75 headset compatibility For BT
1 vote -
Spell Check multiple languages and disable option for Cloud Office
It would be great if Avaya Cloud Office would have a spell check for other languages than English. In my case: German. As well as the ability to disable the spell check. Currently, I am using the app in German, but the app spell checks in English. This results in everything I type being underlined in red. This is quite annoying.
So the first improvement would be to be able to disable the spell check without having to disable it for the whole computer system. A second step then, of course, would be to provide the spell check in the…1 vote -
Update openssl version packaged in app from eol version 1.1.1 that contains critical CVE vulnerabilities
pertinent CVE: CVE-2023-49210
2 votes
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