13289 results found
-
API for external contacts
Many Enterprise organizations could benefit from the option to automatically import and update external contacts.
21 votes -
Exclude internal calls from block all numbers feature.
Exclude internal calls from block all numbers feature.
2 votes -
Call Incoming Rule
Call Routing Optimization: Ring Order Setup for 3-4 People
- Simultaneous Main Line Ringing: When the call is routed to the next-in-line number, the main line should continue ringing.
Current Issue: Once routed, the main line stops ringing.
- Immediate Routing on Engagement: If the main line is busy, incoming calls should route directly to the next-in-line number, bypassing the wait time. But the main line user must also be notified.
Current Issue: Calls keep ringing on the main line and are transferred only after the wait time protocol.
2 votes -
Announce call queue name first before answering the call
Announce call queue name first before answering the call. This feature is only working when you have the call queue member's call routing set to answer with an external number and not when set to answer it with an App only.
6 votes -
Inbound calls in call logs should reflect the person's name being called
Could you add another column that designates the name of the line that callers are calling into, instead of just having the phone number listed in the "To" sections.
Another option would be to replace the phone number with the name that was designated upon set up for the line
1 vote -
Features from Admin Portal to be available in RingCentral App
Features from Admin Portal to be available in RingCentral App, combining features in one app where they can also manage users, call handling of the company and others
2 votes -
Option to Answer Call queue calls by Non Call queue Members using IP phones
I want to configure a keyboard key on the yellink T33G to intercept calls for the call queue ?
2 votes -
QR and/or Barcode on Fax cover page and header
Request for RingCentral to have a feature wherein a QR and/or a Bar code will be included on the cover page and fax header on each of the pages sent to the recipient wherein it can be scanned and view the company information.
2 votes -
Feature Request : Ability to Filter in Analytics on how many callers that waited for a length of time in the Call Queue
Feature Request : Ability to Filter in Analytics on how many callers that waited for a length of time c in the Call Queue
Details : There is not filter at the moment to indicate how many callers waited in the call queue for a specific time period ie. 30 secs,1 min etc. It would be best to have a comprehensive reports widget in analytics that would allow the options for the filtering of data on any information being stored.
Current behavior : no option to filter the amount of callers that waited for 30 sec and 59 sec
Brand…
2 votes -
Set "Forwarding when Busy" and "Forwarding when No Answer" in a call queue to an external number
I only see "Forward All Queue Calls" as call forwarding set up to an external number. Is it possible to set "Forwarding when Busy" and "Forwarding when No Answer" in a call queue to an external number?
5 votes -
Super Admin customization role
Steve from Dhillon Law Group Inc. requesedt for a feature to have ability of switching main super admin to other existing extension and have a better customization role name like "Global Admin"
1 vote -
Assign dedicated Fax number per site location
It is recommended to enable the ability to hear the fax tone when the phone number is assigned to a site extension, ensuring that customers are not confused.
1 vote -
Add Unassigned Extensions to inventory to make it easier when adding new users
In the Admin Portal under Users | Unassigned Extensions, there is a button labeled "Add Unassigned Ext", when I click it, it pops a window Labeled "Add Unassigned Ext", however it will not allow you to add an unassigned extension to Inventory. It forces you to add a user.
Can we add an option to add Unassigned Extensions to inventory to make it easier when adding new users
2 votes -
Stop faxing receiving faxes manually
Ability to remove or stop faxes that takes longer than an hour. Some faxes takes more than an hour. Hoping to get an automatic time out or manually tag them.
2 votes -
Add support for Billing Cost Code assignment for DIDs in Number Inventory
Current Situation: DIDs in Number Inventory have a cost associated to them.
Problem: Customers cannot assign a Billing Cost Code to a DID in Number Inventory.
Feature Request: Add support for individual and bulk assignment of Billing Cost Codes to DIDs in Number Inventory
1 vote -
Customize Ring Order for Users Extension Call Handling
The customer would like to have an option/feature on user extension's call handling.
If they use "Ring in Order" they have a way to set it up like: If User A cannot answer the call, it will forward to User B. If still no answer it can be forwarded back to User A before going to voicemail.1 vote -
British accent
Additional accents for prompts
1 vote -
notification size
Notification for call needs to be resizable, or something that can be permanently pinned and out of the way.
The employees at my company get hundreds of calls, to the point that the notification that pops up for their calls, becomes quite invasive to their work. There needs to be a way to shrink it, or pin it as a smaller notification. Maybe even provide multiple size settings to choose from
1 vote -
Have an option to change the number of rings for extension in fixed in order call queue setting
Number of rings before going to next member is fixed. Would like an option of customized amount of rings specifically per member.
3 votes -
US Calling - Default Area Code added
In the US calling, add the ability to have default area codes added. Even if its something that can be added per user or phone, of just something that could be added on a your own specific RingCentral account.
3 votes
- Don't see your idea?