11062 results found
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Dynamic Music Control for Conference Call Participants
Introduce a novel feature that empowers users to control the music experience for participants added to a conference call until they answer. This feature aims to enhance the overall conference call experience, providing users with more control and customization options.Key Features:Music Selection:Users initiating a conference call can choose from a selection of background music or tones that will play for the participant being added until they answer.Volume Control:Implement a volume control option, allowing users to adjust the volume of the chosen music for the added participant. This ensures a seamless blend with the ongoing conversation.Customizable Playlists:Provide users with the ability…
2 votes -
Have Robocalls options set on individual extension
Have Robocall options set on individual extension as well as overall Admin
2 votes -
Ability to log in and manually clear the park lines
The only recourse to clear the park line is to wait approximately one hour for it to automatically clear itself. Having the ability to log in and manually clear the park line would be beneficial.
1 vote -
Distinguish between Landline or Cell Phone
It would be helpful if RingCentral can distinguish if any incoming or missed calls were from landline or cellphones. Sometimes, we need to text the number who we missed a call from but are not sure if they are receiving the text.
It used to be that if you tried to text a landline, it would bounce back, but it doesn’t even do that leaving you uncertain if the reason they didn’t respond was the landline or something else..
1 vote -
Poly E320
Adding Poly E320 headset in the list of recommended headsets to maximize the headset capability same like the ones on the recommended lit
1 vote -
pre-set webinar background
It could have been better if participant's background is pre-set to lessen network activity on their end during a Webinar.
1 vote -
Create rules for more than one queue at a time
We have multiple queues and when I create a rule I have to do it for each one. It would be nice to be able to create rules for multiple queues at the same time or copy from one queue to the next.
1 vote -
remove dial pad
Every time that I received calls the dial pad pops up on desktop and I wanted to have an option to turn off the dial pad. On the RingCentral app.
1 vote -
Spoofing caller id while Porting In
Allow customer to spoof the caller ID while in the process of porting in
5 votes -
Allows to connect the call on a extension on the IVR once customer don't press any key.
Allows to connect the call on a extension on the IVR once customer don't press any key.
3 votes -
Dark mode in Teams causes incoming call rules page to be difficult to read on RC Teams Embedded App
Dark mode in Teams/Windows causes some fields on the incoming call rules page (and other call handling pages) to be difficult to read due to font color. These settings are disabled on the admin side, so I believe they are supposed to be greyed out, but given the dark background, that shade of grey is hard to read.
3 votes -
To be able to send Bulk SMS using a different phone numbers in one go
To be able to send Bulk SMS using a different phone numbers in one go
3 votes -
Register a phone number to be able to send to multiple SMS recipients to receive the SMS
My alarm monitoring station would send a Non-Emergency or Non-Priority SMS text to a single phone number that several employees can receive.
4 votes -
Enable Survey after queue call
It would be best to have a feature to enable a survey after a customer calls the Call Queue Group (via email and voice).
7 votes -
call queue route call to members per number of ring
would like to have it that when someone calls into the queue that it first ring to User A and User B then after 3 rings have it go to User C then to the team voicemail if nobody answers
1 vote -
IVR Greeting Disconnect after press wrong selection three times.
Currently when IVR greeting is setup, it does not disconnect caller when they make a wrong selection like press 5 5 5, three times when there is nothing setup for #5. I thought this would be a common feature to prevent caller from constantly pressing the wrong selection and tying up the line. As of now, the only selection that exist is when the greeting plays three times and disconnect, but nothing for when call press wrong selection, leaving them in a non ending loop.
1 vote -
Edit notification
We are forwarding voicemail notification from our extension to a specific extension 101 we would like an option for us to change the notification content and address it to the owner of the extension were the Voicemail is forwarded
1 vote -
Disable Call Logs Showing they are calling themselves from the Users Logged In a Hotdesk Phone
The call logs emanating from the User who logged in a Hotdesk Phone seems to calling themselves which are alarming and to the Admin.
4 votes -
Add Teams Plugin as an app under "app access" when defining roles
Want to be able to seperately control users ability to use RingCentral for Teams app/plugin from the main desktop app.
Currently, if I define a role as not having access to the desktop app, users with that role will be unable to use RingCentral for desktop (expected) AND unable to login to RingCentral for Teams (unexpected).
1 vote -
Call handling
Edit in Call handling in User Settings.
Customer's are having issues editing the number in call handling settings.
1 vote
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