12125 results found
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call recording
Allow call recording to be started while the phone is ringing and not only when the call is answered by person or voicemail.
4 votes -
Archiver - SMS Data and File Format
- Ability to save the archived SMS data with contact information, date, and timestamps.
- To choose what file format can be archived.
4 votes -
history of who owned a number
We want to get a history of who owned a number. We've been recycling numbers but we don't know how to get this. Hoping that there is an option in the Admin Portal to check to which extension are numbers previously assigned.
4 votes -
Custom ringtones for internal calls
ability to set up a different ringtone when we are transferring calls internally.
15 votes -
Request to edit Incoming Call Display in POLYCOM phones.
Margaret wants to edit the incoming call display of her Polycom phones by removing the commas in the middle of the first and last names.
1 vote -
Ability to switch from a RingCentral phone call to a Ringcentral video call
Ability to switch from a RingCentral phone call to a Ringcentral video call.
1 vote -
Enable Video call pop up notification
Create a feature for pop-up notifications for incoming video calls, so that we can accept or reject the video call even if the app is running on the background or is minimized
2 votes -
1 Number (RingEx License) assigned to 3 desk phones
It will be helpful if we can have one RingEx licence and one number to use with 3 different desk phones and have it ring simultaneously so that we don't need to purchase more Licenses
2 votes -
Contact Center Routing Number in the RC App directory
Have Contact Center Routing Number (numbers not assigned to a user, call queue, IVR etc) be seen as Account Contact numbers in the RC App. The only ones that you will see in your Contacts are numbers that are assigned to an extension (user, call queue, IVR etc).
2 votes -
download list of block numbers
Ability to download list of block numbers from the account.
2 votes -
IVR change settings to "If caller enters no action after the prompt played 3 times"
Be able to reduce/increase the IVR settings:IVR change settings to If caller enters no action after the prompt played 3 times
19 votes -
An option to set a scheduled caller ID.
An option to set a scheduled caller ID that users can use for outbound calls, with different IDs for business hours and after hours.
1 vote -
Presence & Pickup for Parked Calls for Yealink W Series
Due to having no presence feature, Yealink cordless handsets can park calls and retrieve the call parked but cannot pickup initially parked calls. This should be an option for cordless handsets as it is covered on the subscription.
5 votes -
Want a User role that can Disable Domestic calls but can still dial 911
The customer needs to add common area desktop phones that can make internal calls, but not Domestic outgoing calls, but they need to make 911 calls. Need to be able to create a User Role to do this.
5 votes -
Need to be able to Limit the number of incoming calls a customer can receive from the outside world
Need to be able to Limit the number of incoming calls a customer can receive from the outside world
3 votes -
Disable Direct calls
Customer is requesting an option to disable direct calls to an extension but still allow the user to receive calls routed from another ext.
6 votes -
Control in Turning On and Off "Afterhours"
A feature that would be really important to us would be having access for all team member to control turning on and off "afterhours"
We work different hours and different shifts and by having "afterhours" available for all team members to control we can manipulate the call handling to ensure every call is handled correctly.
3 votes -
DND App status should be reflected on desk phone
If an agent has selected 'DND' for their status through either the desktop or phone app, it should also display that same status on the desk phone. This would be both a visual indicator and reminder of what status the agent has selected.
10 votes -
Set user credentials after invite has been sent
The ability to set user credentials after an invite email has been sent is needed. Currently, the only way to set user credentials is to delete and re-create the user. This is not a viable option.
5 votes -
Ring Groups should display if your on a call
When adding people to a ring group under a users extension the HUD or Presence does not change to show them having incoming calls or on an active call when that extension is ringing.
Example
Extension 11111
Under this extension you add extension 22222 to a ring group so they both ring together.When 11111 is dialed 22222 will not show they have an incoming call when it is ringing or busy if they answered that call.
3 votes
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