11323 results found
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Automatic SMS Response for First Time Correspondences
The customer wants an automatic response for people who sends them an SMS the first time.
1 vote -
Monitoring a call while making a call simultaneously
Is there any way I can monitor a call and make a call simultaneously? Additionally, can I have the person I called listen to the call I'm monitoring? Is this feature available in the RingCentral app? If not, can we add it?
1 vote -
Remove the dial pad in RC desktop app and expand the call logs in the right
My screen keeps showing the dialpad along with the phone history. I only want to see the phone history.
1 vote -
ios could send call responses when unavailable
ios could send call responses when unavailable.
EX.
"Can I call you later?", "Sorry, I can't talk right now.", etc. )1 vote -
AI to Answer phone calls and auto case/ticket documentation
I want the ability to be able to have an AI on RingCentral or an integration, where it's able to answer phone calls and document/summarize the call on the documentation part.
1 vote -
Fix Availability Status for Users with messaging disabled
Please fix the functionality that prevents users with messaging enabled not being able to see the availability status of users who have messaging disabled. Currently if a user has messaging disabled via their role by disabling the check box for "Message tab shown in main navigation" anyone who does have messaging functionality CANNOT see their availability status, but the users who have messaging disabled are able to see the availability status of all users.
16 votes -
Customizing the column for the call logs
Columns in the call logs of the we portal is fixed and cannot be changed. Hope there's a way to customize or arrange the columns reflected in the call logs.
9 votes -
Setup call forwarding.
Customer prefer to have the simplest way of call forwarding, like when setting up call forwarding from User A , and then need to add User B on the list, if we can just add their license number and it should ring all the forwarding added on that user, though user B is using his mobile number.
2 votes -
Provisioned phone Local 10-way or more conference calling
Provisioned phone Local 10-way or more conference calling. Yealink T48S to have Local conference calling. Looking if this feature can be available to deskphones thats only support 3 way calling and provisioned with RingCentral.
2 votes -
Add Mitel as one of the supported deskphone for paging device
It is beneficial for those who is already using Mitel phones so that we can use it for paging rather than changing the phones just to use the paging feature.
2 votes -
Ability to add a secondary email address per user extension
Customer wants to add a secondary email on her extension 101. He wants to associate his two email address on the extension.
1 vote -
an option on the User extension tab the ability to create a unique IVR option on the User Tab not on the IVR menu
an option on the User extension tab, the ability to create a unique IVR option on the User Tab not on the IVR menu
2 votes -
When a phone number doesn't receive texts, you should send the sender a notification
When a phone number is set up to not receive texts, you should send the sender a notification telling them that number can't receive texts
2 votes -
Routing calls in a queue based on Salesforce account owner
We aim to direct incoming calls to designated RingCentral call queues according to the Salesforce Account Owner.
2 votes -
Voicemail checkbox
Add a section in the voicemail tab in the RC MVP app and Softphone application where you can check a box to state that the situation has been handled or action on the voicemail has been taken.
2 votes -
Add login/logout buttons for queue members in the Line Keys on Mitel 6940w
We don't have our employees use the application. We don't have it installed on the PC or phones. They are strictly fielding calls from customers from Mitel 6940w desk phones, which work great but they can't log themselves in and out of the queue status. As of now, we have to set their phones to DND, which means that while they won't field calls from customers, they can't take calls from anyone else.
2 votes -
Two accounts one direct number
two entities. Company A has a RingCentral account and numbers Main Number directs the calls to my individual extension hence I want another number to redirect it to the same main number / Can I receive calls from the two main numbers on my single RingCentral App on my phone, even if those are on different accounts
2 votes -
Add a 4th line for conference call on the Cisco IP 303 desk phone
Add a 4th line for conference call on the Cisco IP 303 desk phone
1 vote -
caller id name to reflect on all mobile phone numbers canada
Live transcription in Webinar
it will be better if we will have a live transcription for Webinar because some clients demand this feature
1 vote -
Messaging View
Create a a tab for the text messages views that shows which messaging threads you have not responded to (i.e. the other person sent the most recent message). As someone who reaches out to hundreds of numbers every day, this would help me ensure that no one goes without a response!
1 vote
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