12752 results found
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Pair More Than 4 Handsets to Yealink Device
One of our users will need to be setup with a Yealink set with 5 devices. Currently, there is only an option for Yealink with 4 handsets.
2 votes -
Optional voices to choose from when creating IVR menus
Currently we are using a 3rd party Application to create our greetings so that we use the same voice on all recordings
Is it possible for RC to incorporate this into its platform2 votes -
Option to assign the direct number of message-only extension as called number in the custom rule
When setting up the conditions for the custom rule I see there is an option called "Called Number" when I click that my only option is our main company number.
Looking for a way to get the message-only number as an option for "Called Number".
3 votes -
Customized waiting time settings in Call parking
It would be much better if we can customize waiting time settings in Call parking. Like an option to extend different waiting time
11 votes -
Remove permission to delete voicemails
To have the ability to restrict users from deleting their voicemail messages or set them to read only. Or another option would be an email notification sent to admins every time a user deleted their voicemail message so admins can check with them and have at least notification or documentation.
1 vote -
Ability to re-use email to set up another extension
- I need a user extension to be accessible by multiple users.
- They all have their own user extension and their emails are used for that, but they all need to sign into a separate account at different times
- Is there a way to do this?
- I can't re-use any of their email addresses it looks like for the two-factor log in
1 vote -
Refresh button to the RingCentral app
Add a refresh button to the RingCentral app, so users can update account changes—such as devices, numbers, or user details—without having to log out or close the app.
1 vote -
transcript when using Salesforece RingCentral plugin
Background: Agents will work from Salesforace events using click-to-dial function
Need: always enable transcript for every call. The preference is to remove an option to disable transcripts for the agents and make it default.
1 vote -
Text Message Add Reaction/ Like option
The SMS/ Text message feature is very useful, but the current implementation is very rudimentary. Modern messaging applications found on any mobile device, or apps such as WhatsApp, iMessage and even Google Chat have the option to react/ like a person's message. This is useful when you want to acknowledge that you received a message without actually sending a message back.Please see the implementation in any modern messaging app. You receive a message from someone. You can click on the message to add a reaction (heart, thumbs up, or other emoji, etc). This currently cannot be done in either the…
18 votes -
Call queue manager Analytic reporting
Admin that is set as Call queue manager should have the option to generate a report on analytics and include other users not just the member of the call queue
17 votes -
Make the Auto-update on MSI be available on Citrix
Currently the auto-update for MSI is only available only for desktop apps but not on the VDI platform like Citrix etc.. If they can also implement the auto-update of MSI on a VDI platform it will be big help. Currently this is what it says on the support website.
Does the auto-update MSI work with the VDI environment?
No. We recommend that our customers who use the RingCentral app in a VDI environment continue to use the non-updatable MSI because the auto-update doesn’t work in the VDI environment.
2 votes -
Call Monitoring Click From App to Desk phone
When you select call monitoring from the app, the feature will be routed to your desk phone. Initiate Initiate the call monitoring from the RC App then it will relay to the Desk phone.
2 votes -
2 votes
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user extension press 0 to external number
The caller wants to have an option from the user extension to press 0 to route to an external number while his RC app are all enabled.
2 votes -
Exempt Extension for Shared Directory
Consider implementing an exemption feature in the admin portal to allow selective sharing of external contacts within the directory, enhancing flexibility and control over contact management.
1 vote -
Individual User Profiles
Individual user profiles to see how many calls they have taken while being a user
1 vote -
RingCentral App Transfer Call Favorite Contact
Customer wants to have an option were they can add favorite contacts available when transferring a call using RingCentral Desktop App.
Note: They don't want to type the extension number after clicking the Transfer Button, They want to show their favorite contacts available to Transfer a call after clicking the Transfer button.
5 votes -
Set CLIP and Clip no Screening by the admin
Today it is not allowed, that the admin sets CLIP and Clip no Screening.For several scenarios (e.g. POCs) it needs a quick way to set it.The process to get to this setting is very bumpy and lengthy - not user friendly.If there is a possibility, the acceptance would be increased.
10 votes -
Call Complete elsewhere
When the call is forwarded, the journal should show who took the call.
10 votes -
call history for 30 (90) days if customer decides
Call history for 30 (90) days if customer decides.
It should be configurable per account. 7 days as default is good, but for a lot of medium and large sized customers it is too short.10 votes
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