11058 results found
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Multiple fax numbers for one user
Businesses often have a backup fax number and it is pretty tedious to have to go between users to check both fax numbers since only one fax number is allowed per user. Would it be possible to add the function to allow multiple fax numbers for one user so that everything would be in the same place?
6 votes -
Run report for 7 days but only the calls during specific hours.
I wanted to see if there is a way to set up a report that runs for 7 days but only reports on calls made from 9-5 EST?We are also looking to set up a report that captures calls that occurred "Yesterday" from 9-5 and is ongoing. Is that possible?
3 votes -
Record calls with the actual screen of the user
There should be a feature that allows screen recording of the calls when calling from and receiving calls from RingCentral app
2 votes -
Remove people's last name from public facing comments.
The internet is a scary place. People should be able to comment First name Last Initial without putting their full name on the post.
1 vote -
Automatically put the call into message when in Meeting status
In a call queue, a feature requested by the customer to automatically put the call into a message or SMS when the user is in a meeting
1 vote -
Settings in Admin portal to turn off call waiting notification in the RC app
The customer would like the admin portal to have settings to turn off and on the call waiting audio for RC app. To take control of all user's RC ap at the same time.
1 vote -
Time stamp on received faxes
I would like to have time stamp on faxes that I receive. The time when we receive fax, not the time when someone sent fax
1 vote -
transfer call from Ring Central to external number using short code or via extension number
transferring calls back and fort from Ring Central to external number like it was an extension on the ringcentral app.
1 vote -
Split UK Premium options (084, 087, 09)
087 and 084 numbers are considered "low-call" rate (charged at around 3p per minute) and many companies use this for contacting clients etc. 09 numbers are considered premium rate (charged at 25p - £2.00 per minute). These 3 options are currently bundled under "Premium" within Service WebWould it be possible to separate 087 and 084 into 1 group and keep 09 on its own?
1 vote -
Enable Jamaican Virtual Numbers to Receive Calls from Local Jamaican Numbers
Feature Overview:The current implementation of Jamaican Virtual Numbers (IVN) restricts the receiving party to be located outside Jamaica. This feature request aims to enhance the functionality of Jamaican Virtual Numbers by allowing them to receive calls from local Jamaican numbers as well. The proposed feature seeks to remove the existing limitation and enable users, both businesses and individuals, to establish a more robust local presence.
1 vote -
Forward all calls to Voicemail except Contacts
The ability to deny all calls except for those that are in your Contacts and or Company contacts - removing the issue of spam all together.
1 vote -
Add the ability to create shortcodes to transfer a RingCentral call to a non-RC numbers
I have the other phones set with short codes to transfer to ring central phones just not the other way
1 vote -
add an option to quickly toggle from audio speaker and microphone and desktop speaker and microphone
Wants an option to toggle from speaker and microphone headset and with the desktop microphone and speaker without doing it manually within audio input and output.
2 votes -
Add Viking Door Intercom Box as supported device for Paging
Requesting to add Viking Callbox as a supported device for paging. Viking is also a SIP-based device that works like Algo and Cyberdata.
2 votes -
Be able to see all lists of all blocked numbers
Be able to see all lists of all blocked numbers
2 votes -
Interrupt Audio when call is on hold
Customer would like a feature where when a call is on hold, an interrupt audio will play
5 votes -
Ability to select multiple teams and move them in to folders
On the MVP application, having a team edit option that unlocks a checkbox for the teams and/or direct messages so that they can easily be selected and moved in to folders. Use cases: New team is added and you want to select all of the direct members at once and move them to a folder for easier organization. A new issue has come up and several new teams have been created, this would allow you to move all relevant chats to one folder. New manager needs to add all of their direct reports in to a folder.
2 votes -
When an outbound call is connected play a prerecorded message before connecting callers
We have SIP devies that have a single button to call a number or extension when pressed. In our current situation, we need a way to play a prerecorded message when the outbound call is initially answered, then after the message has played, connect the callers for a conversation. I guess it would be similar to a call line recorded message but it needs to be custom and only on certain extensions for outbound calls only.The purpose of this is for an elevator call intercom. The company recieving the call needs to know certain information about where the call is…
14 votes -
Increase the Lines For Pick up Setting & Member in a call queue Increase from 25 to 50 or more.....
Increase the Lines For Pick up Setting & Member in a call queue Increase from 25 to 50 or more..... You increased the call handling members but it would be nice for this so then others in our office or locations can see other queues ringing and help answer the phone.
10 votes -
Create a new user field to represent geographical location ("Country" or "Region")
PURPOSE: Such a field would facilitate reporting, user searches, exporting, filtering for and applying user templates based upon location in user account management. Being part of a global company I can testify this would be of great benefit.SUGGESTION: The new field could be named “Region” or “Location”. This should be a filter option in “User List” and an option for User settings templates also.
21 votes
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