12082 results found
-
Zero Dialing on Answered Calls/On Hold
We have a customer/partner that is looking for the Zero Dialing option to work mainly for calls that they already answered or placed on hold. The intention is for the caller to be rerouted to a different extension if callers do not want to stay on hold.
2 votes -
HUD - Ability to hide active call information (inbound and outbound )
able to hide all informatin of a call
2 votes -
Block Group SMS
Ability to block a Group Text that involves all the numbers on it.
2 votes -
Large Fax - 20,000 recipients
We are needing to send a large single page fax to over 20K recipients.
2 votes -
MERGE MISSED CALL NOTIFICATIONS FROM THE SAME NUMBER
MERGE MISSED CALL NOTIFICATIONS FROM THE SAME NUMBER, INSTEAD OF DISPLAYING THEM INDIVIDUALLY IN THE CALL HISTORY
7 votes -
add the teams as an option when starting a new message
When drafting a new message, I prefer to click + > New Message (desktop or mobile). It does not allow me to type a team for my new message, only an individual. I hate having to search for the team before I can send a message in it.
1 vote -
Call log transcript
Importing the call summary from call logs as a whole file without having the need to download the transcript on the app
1 vote -
Live Dashboard of Call queue's on RingEx side of the house
Live Dashboard for Call queue's on the RingEx side. Would like to see a live dashboard that we can setup that shows the number of calls in the queue, abandoned, accepted, See all the agents and their status, Show if they are on call or available, the average wait time, etc. Really need something on the Ex side of the house
1 vote -
verizon
Ability to add the word VERIZON in SMS added to a verified campaign
1 vote -
Configure Desk phone keys to dial extension directly
Checking the ring central features there is a feature that allows the caller to press zero to connect to the operator, we want this feature to setup in our phones internally so when a client pick up the phone and press 0 in the desk phone keypad we want them to be connected directly to the receptionist, however checking this with support this is not configurable from Ring central admin portal
1 vote -
SMS Forwarding to an email
Ability to forward an Incoming SMS from one phone number to an email.
9 votes -
I suggest you should change or unable the option for us and costumer not to hear "AI is taking notes" in every inbound.
I suggest you should change or unable the option for us and costumer not to hear "AI is taking notes" in every inbound.
1 vote -
Allow only specific phone numbers to call in Calling Rates instead of enabling the prefix
Allow only specific phone numbers to call in Calling Rates instead of enabling the prefix
1 vote -
Automatic Update of External Shared Contact
Have an option to automatically update the external shared directory across extensions, as the shared external directory is currently on manual option.
11 votes -
Case Severity
RingCentral customers should be able to modify the case severity through the support portal.
8 votes -
Original Caller ID Name of the caller should show up when they transfer/forward call to other extension
Original Caller ID Name of the caller should show up when they transfer/forward call to other extension
1 vote -
Bulk Download Files and Documents sent in the RC App
It would be very convenient if there will be an option to download the files or documents sent through the RC app in Bulk since the current option to download the files in Workspace is one at a time. It will be difficult to download all of them especially if the stored files were accumulated for 5 years or more.
1 vote -
To be able to receive verification codes from Capital One and other banks
To be able to receive verification codes from Capital One and other banks
1 vote -
BT Feature Request: Allow BTCW direct number to receive 2FA
Details : Currently, 2FA can only be received by email or the authenticator app but it will be convenient if it would be
Expected Behavior: to have the option to use the direct number for 2FA code retrieval
Brand : BT Business
Similar feature request was created for RC
1 vote -
Option to increase the maximum number of digit the customer can dial in RingCentral desktop app
Option to increase the maximum number of digits the customer can dial in the RingCentral desktop app.
Customers can dial a very long phone number - using commas for pauses, and the like in the Ringcentral mobile app to interact with a phone system, but in the Ringcentral Desktop app outgoing call limit seems to be 30 digits. It is much better to increase or lift this cap.
1 vote
- Don't see your idea?