10973 results found
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standard Android Push Notifications (via Firebase Cloud Messaging - FCM)
full FCM-based push notification support to enable better integration with smart devices and third-party systems.
1 vote -
Ability to forward missed calls of call queue extensions to another extension.
It would be nice if we can have a settings to forward missed calls of call queue extensions to another extension.
2 votes -
RingCentral App - SMS User Interface Update
When sending a SMS the gray pop up for attaching something to the SMS will appear over the message causing parts of the message to be hidden.
Request to have pop up icon go up instead of down to prevent it from hiding SMS content.1 vote -
Allow customization of voicemail notification subject lines
The default subject line for email notifications when voicemails are left reads "New Voice Message from [RingCentral customer name] - [customer] [number] on [date]. Where email subject line real estate is at a premium, RingCentral customers should be given flexibility and customization.
First, the VM is most likely not "from" the RingCentral customer--it is mostly likely from the customer of the Ring Central customer.
Second, if the RingCentral customer has a long name, the most important part of the VM--the WHO--gets lost in the sauce.
Lastly, the subject line is poorly formatted with no punctuation or break between the name…
1 vote -
Share SMS Template across all users in the account
Share SMS Template across all users in the account
41 votes -
Add More Options For Call Queue Order
For my call queue, I have 5 people.
I would like the same person to always be rung first, with the rest of the members being on a rotation of longest idle first.
2 votes -
Add More Options For Call Queue Order
For my call queue, I have 5 people.
I would like the same person to always be rung first, with the rest of the members being on a rotation of longest idle.
2 votes -
Missed call should show on extensions that does not answer call in ring group or call queue
when calls are not answered by an extension on a ring group or call queue should show as missed call.
20 votes -
Ability to set the "Press #" to "Do Nothing"
Preferably, customer would like to have this feature available on Site-level and Queue/User-level.
Business Reason:
Customer doesn't want the calls to go to voicemail when callers are pressing # trying to bypass the menu.UID: 2159400020
UI: 25.1.0DB: 25.1.0.2
POD: 8Unit: 2
Account Name: Elgas Limited
Brand: RingCentral AU
DLs: 523
MRR: AUD 10,713.97 (USD 7,763.77)4 votes -
remove ad from email notification
Please remove the ad from the email notification
4 votes -
Allow Direct Number Assignment to reach the Dial By Name Directory
Hello!
Would it be possible to allow us to assign a direct number to reach the Dial By Name Directory please?
4 votes -
Access Fax sent to Message-Only Extension in RingCentral app
Allow co-recipients of Message-Only Extension to access faxes received in RingCentral app
5 votes -
Financial Year to Date (FYTD) reports
I’ve set up scheduled reports using the Performance Report for queues, users, and calls, which has been working well and aligns with our security and privacy requirements. I’m now looking to include FYTD figures in our reporting and ideally have these reports scheduled and automatically sent via email each month.
While custom ranges allow us to manually generate FYTD reports, it appears these cannot be scheduled for automatic delivery. Given the time and resource constraints within our IT team, manually exporting these reports each month may not be sustainable.
1 vote -
Automatic use of AI Assistant
We have a customer who wants the AI Assistant Notes to work automatically. Many of them use this feature, which would be very useful if it could work automatically.
2 votes -
Spam call - blocked
Ability to blocked potential spam caller number on one extension and will sync on another extension without blocking the number account wide.
2 votes -
Add IP URL of individual Devices under Phones & Devices > User Phones
If RC Admin Portal has the ability to see a phones IP address, it would be immensely helpful to have the phones local IP in the form of a URL in a column next to the MAC address under Phones & Devices > User Phones. Of course, the URL would only be usable if connected to the same network as the phone but would still save the time of using other methods to derive the IP.
4 votes -
Ability to display the company name of the caller for incoming call
Ability to display the company name of the caller for incoming call
3 votes -
Pause Automatic Call Recording
I suggest adding a pause or mute feature to the automatic call recording system. This would allow users to temporarily disable recording during sensitive or confidential discussions, ensuring that important details are not captured. This enhancement would help protect privacy and maintain confidentiality during calls.
12 votes -
Feature Request: Call Queue Configuration Export
Feature Summary:
• Provide an option within the RingEX Admin Portal to export Call Queue configurations, including:
• Queue extension numbers
• Queue members
• Call duration settings
• Ring type (e.g., simultaneous, sequential)
• Any other relevant call handling rules
Use Case:
• Customers who need to migrate like from RC partners to RC Direct or replicate call queue settingss—currently have no way to export these configurations. This creates additional manual work and increases the risk of misconfiguration.Proposed Solution:
• Introduce an "Export Call Queue Settings" feature within the Admin Portal• Provide CSV or JSON export format…
4 votes -
Update User Template via API
Like the "Get User Template" API (get https://platform.ringcentral.com/restapi/v1.0/account/accountId/templates/templateId)
I need a "Update User Template" API for e.g. update a callhandling user template, to put hundred or more "callers" to the condition to provide this template for hunderd and mor users.3 votes
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