13285 results found
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Ability to disable an active number in presence
We would like to disable a number appears in presence where a user is currently on call with their customer who's number shows as active call with external number. User bame appears with extension but we don't want to see the active external number of our client.
7 votes -
Ability to change caller ID number when dialing
Ability to change the caller ID number when dialing: allow a selection of a single caller ID number and site name out of multiple caller IDs while making calls. Eg. We want the caller ID to display a certain site name and the phone number under a site to be displayed when making a call. We want this to be dynamic, without having it tied to only one site.
1 vote -
Allow administrators to add the same device multiple times in the Sequential Ringing configuration for a single extension, with a separately
Feature Request: Allow the Same Device to Ring Multiple Times in Sequential Ringing
DescriptionI would like to request an enhancement to RingCentral's Sequential Ringing feature that allows the same physical device to be added multiple times under the same extension.
Example Scenario:
Extension: 1234
Device: Yealink T54W
First sequence: The Yealink T54W rings for 13 rings.
Second sequence: If nobody answers, the same Yealink T54W rings again for another 13 rings.
Next action: If the call remains unanswered after the second sequence, it proceeds to the next configured destination, such as another extension, device, or voicemail.
Requested EnhancementAllow…
1 vote -
Disable notification if AIR has no interaction
Partner is requesting that if AIR receives calls with no interaction, they don't want to receive an email notification.
1 vote -
Restrict SMS delete feature for user on Shared Inbox
Admins need the option to restrict users ability to delete SMS messages on Shared Inbox's. Information within SMS messages can often be critical to retain for the business, and there needs to be limited capabilities by users on deleting those messages.
1 vote -
notification
I am looking to set up an automated email notification system for our account. Specifically, I would like to receive an alert whenever a user's status changes to Offline or Idle.
4 votes -
Admin Control for Hiding DID on Deskphone Displays
Overview
Goal: Provide an administrative toggle in the portal to prevent the user’s assigned DID (Direct Inward Dial) number from appearing on the physical deskphone hardware display.Current Pain Point
Currently, most deskphones automatically pull the assigned DID and display it on the home screen or status bar.Security/Privacy: In public-facing areas (lobbies, retail floors), sensitive direct numbers are visible to anyone walking by.
User Confusion: Users who primarily use internal extensions or "Caller ID masking" are often confused by seeing a different external number on their device.
Aesthetics: Admins often prefer a "Clean Label" approach where only the User…
4 votes -
Receive OTP from websites
Ability to receive OTP when creating an account on websites.
242 votes -
Ability to receive a one time PIN or code from third party platfroms
I am not receiving OTP or two step verification codes from the company main line number, please grant this feature for us to maximize the service that we've been paying for. Thank youl
5 votes -
Call For Toll Free Romania Number
Toll-Free numbers in Romania are currently only reachable from a specific list of carriers (Telekom, GTS, UPC, RCS & RDS, and Orange). If your service provider isn't on that list, the call will fail by design due to these local routing restrictions.
5 votes -
Integrate Ring Central with MyRepChat for Capturing Text Messages due to Compliance requirement
My compliance department wants all our text and SMS messages captured, but I dont want another phone nor another phone number. I have my Ring Central number, and I want to use that. We use MyRepChat platform but may have another that would work equally well. What do you suggest? LPL Financial has 33,000 reps with this same problem
1 vote -
Fixed distribution of calls per agent
A setting that would allow each agent on a line receive equal amount of calls
For example:
There's 3 agents on a line (A, B, C) and the line gets 30 calls, we'd like each agent to get 10 calls exactly. If agent A received a call and missed it, this call shouldn't go to agent B or C, it would go straight to agent's A voicemail and if the same caller calls again the call would still come to agent A.Basically a fixed distribution so no agent gets more calls then others
1 vote -
1 vote
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SMS Logs - Show Device Type
Please consider adding the device type as a column in the SMS logs page. It would be helpful during troubleshooting to know if a text message was sent from a desktop app (Windows, Teams plugin) or mobile app (Android, iOS).
1 vote -
Ability to Disable Post-Voicemail Options ("Mark as Urgent" / Keypress Prompts)
Feature Request: Ability to Disable Post-Voicemail Options ("Mark as Urgent" / Keypress Prompts)
Summary / Feature Overview
Provide an administrative toggle within the RingCentral Admin Portal (under Voicemail Settings) to disable or customize the automated interactive post-recording options for callers—specifically the prompt that allows callers to "Press # to mark as urgent" or press keys to review/edit their recording.Problem Statement
Currently, when an inbound caller is routed to a voicemail box (such as a Call Queue or User Extension voicemail), the automated system plays an interactive menu after the beep. Callers frequently mark routine messages as "Urgent," which misleads…1 vote -
Disable option to edit conference dial-in number
Have the ability to disable the edit option for the conference dial-in number.
2 votes -
Option to reply using individual user number/caller ID within Shared SMS Inboxes
Description / Business Use Case:
Currently, when multiple team members use a Shared SMS Inbox, any outgoing reply defaults to the shared group phone number. While the internal team can see who is assigned to the thread, the end customer only sees the main company/group number.There are many scenarios where a customer initiates contact via a main department number (e.g., Sales or Support), but once a specific representative takes ownership of the conversation, they need the flexibility to continue the conversation via text using their individual direct line without losing the historical context of the chat thread. Manually pivoting…
3 votes -
Ability to add a rule in our Workflows to not trigger the Automated SMS during holidays.
For automated SMS during our regular working days, we want to apply a rule that the system won't trigger this during holidays or will send a holiday message instead. Because if we set up another workflow for holidays and will not turned OFF the first one, the system will trigger automated SMS for both workflows that will just confuse the receiver. By having an option to add a rule, we don't need to manually turn OFF /ON our workflows.
3 votes -
Dual provision Polycom VVX 250
We are working to dual provision our Polycom VVX 250 phones to use both work with both Ring Central and Alta Fiber.
I tried updated a few phones to the latest firmware and this did not resolve.6 votes -
speech-to-text
Customers are requesting a speech-to-text (voice dictation) feature in the SMS interface. Before sending an SMS, users should be able to click on a microphone icon, speak their message, and have the system automatically convert the speech into editable text. Users can then review and edit the text before sending.
8 votes
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