12717 results found
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Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates
As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.
USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This…
62 votes -
disable the pager extension to extension messaging feature in RingCentral Desktop app and web app
disable the pager extension to extension messaging feature since this feature were internal messages sent directly to a user’s extension. Currently, only the Mobile App and the Legacy Softphone (RC Phone - decommissioned) support this "Pager" format.
2 votes -
Disable Dial by Extension
We need the capability to disable Dial-by-Extension so that the call will strictly follow the extension set for it.
4 votes -
A Contact Card or Virtual Business Card that can be sent
Create a contact card or have a contact card feature with contact details that can be sent to others.
9 votes -
sms notification
Persistent (desktop) notification for inbound text messages until text is 'assigned'.
0 votes -
Future Date Conference Phone Calls
I need to schedule a phone conference call for a future date and time using RingCentral's standard conference calling feature. I do not want to use RingCentral Video or create a video meeting—I only need an audio-only conference call that participants can dial into at the scheduled time. I'm looking for a way to set this up in advance instead of having to start the conference call immediately when it's needed.
1 vote -
Auto-Assign SMS Shared Inbox to Designated User
Currently SMS sent to the Shared Inbox does not trigger notifications until it is assigned to a specific user. This results in delays and missed messages in the Shared Inbox, and relies on manually checking for messages without any badge or notification indicator.
It would be helpful if there was a setting to auto-assign a user to all incoming SMS to the Shared Inbox, with the option to assign them to other users as needed, since incoming SMS only triggers notifications when there is a specific assigned user attached.
1 vote -
opt out
Please move the opt out message option to a different location. Or stop the pop out from coming up when the cursor is over it. I click on the bar to type and when it expands up, the cursor moves to the opt out box and a pop up appears, and I can't see what I'm typing.
1 vote -
auto tagging
Disable Automatic Resolved Tagging & Retain Message History
Please add an option to disable the automatic "Resolved" tagging for SMS shared inboxes. Additionally, ensure that the conversation history is not removed from the message thread once a message is marked or handled. Users should be able to maintain a continuous view of the message history without it disappearing.
1 vote -
Provide automatic translation for text messages to the pre-configured language
If my language configured in the RC app is English then I would like incoming messages to be automatically translated to English.
Such a feature can be provided via an configurable option.1 vote -
Record 911 calls
Any outbound calls from any building to 911 - we need to be able to record and have those stored for review.
2 votes -
Fix Automatic Fax Printing so that it works in A4
Currently the Automatic fax printing in Avaya Cloudoffice is unable to resize faxes to print in A4 - it generates printouts in A4 but for any printouts that are outside the margins of A4 it adds a blank page before and after each page of content.
This doesn't happen on every fax, but it is a very frequent occurrence in our environment, so much so that we can't use automatic printing, despite it being what we need to suit the system. Instead our team are having to manually print all faxes as they arrive.
Have worked with the support team…
2 votes -
Separate ring duration for call queue wait time
Submitting feature request in behalf of our Partner. Partner is looking for an option to separate the Max Wait Time in Queue with the number of rings of the members of the queue.
When a call comes in on a call queue, they are looking for an option to have a time settings on how long the calls would be offered to the members on simultaneous ring (ex. 20 seconds), then other incoming calls that would be on the queue waiting to have a different time duration (3minutes). They want the callers to be able to stay on queue longer…
1 vote -
Customizable Bulk SMS with Personalization Fields
Feature Request: Customizable Bulk SMS with Personalization Fields
Request to enhance the RingCentral App messaging functionality to support customizable Bulk SMS campaigns with dynamic personalization fields.
Currently, users are able to send bulk SMS messages, but there is no native support for automatically inserting recipient-specific details (such as first name, last name, or other contact attributes) into each message.
Proposed Enhancement:
Introduce a feature that allows users to create bulk SMS templates with merge/personalization fields, such as:
First Name
Last Name
Company Name
Custom contact fields (if available in contact profile)Example Use Case:
When sending a reminder message to…
1 vote -
customization of call back request message
The callback message sounds too automated and doesn't reflect the personalized experience we want to provide our patients. We would like the ability to fully customize the callback message so it aligns with our practice's tone, communication style, and branding.
1 vote -
Call queue template Primary Agent order
I created a template from the admin portal at Phone system> Template> Call queue settings. I set a list of members in the template in a fixed order, but when the template is applied to the call queue, it doesn't follow the order I set in the template. It would be ideal if we could use the template to set the member arrangement in fixed order routing.
1 vote -
Copy Existing Call Queue Members and Manager Settings
Enhance the Copy Call Queue Settings feature to include Call Queue Members and Call Queue Managers when duplicating an existing call queue.
Current Behavior
Currently, the Copy Call Queue Settings feature copies the queue configuration but does not copy the assigned members or managers. After creating the new queue, administrators must manually add or remove all members and managers.
Problem
This creates unnecessary administrative work, particularly for organizations with large call queues. If a queue contains many members or multiple managers, manually recreating these assignments is time-consuming and increases the risk of configuration errors.
Requested Enhancement
Add an option to…
1 vote -
Customizable IVR Prompt Repeat Count or Additional Key Press Setting
The current RingCentral IVR configuration enforces a hard-coded limit of three (3) prompt repetitions when a caller enters no action (i.e., no key press is detected) before the system executes a final action (e.g., disconnecting the call or routing to the next destination).
Please introduce a new, configurable setting in the IVR/Auto-Receptionist setup that allows administrators to change the number of times the prompt repeats before executing the final action.
Or add an option to skip the IVR or route the caller to an extension if they hit pound (#) or star key (*).•Expected Benefits
- Improved Customer Experience: Allows…
6 votes -
Option to disable/remove the verbiage such as OPT-OUT from MMS
Option to disable/remove the verbiage such as OPT-OUT from MMS
There is no option to disable/remove the additional verbiage in a MMS group chat.
When sending a text to a group chat (MMS), each text being send has "Opt-out" verbiage.
There must be an option to disable or remove it in every MMS being send10 votes -
Route all non-profit organization's TCR requests through Sinch
Update the TCR process so all brands that identify as non-profit get routed through SINCH by default to allow for number pool increases. Bandwidth.com does not allow for non-profits to receive an increase in the approved phone numbers via the number pool request. Despite this limitation, RingCentral will still route TCR applications through bandwidth.com for customer brands that select non-profit as their business type resulting in a rejection for the number pool increase.
This is causing non-profits to waste time and money by having to submit a new campaign (or multiple campaigns) to mitigate something that can be easily solved…
3 votes
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