12358 results found
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Increase FAX/FSM/HFS timeout from 32 seconds to larger value
Currently, RC's HFS timer for outbound faxing, remote fax machine response time/timeout is 32 seconds. In the event a recipient fax machine takes longer than 32 seconds to respond with fax tones, our system will timeout/terminate the session. It will then retry twice, each with another 32 second timeout period, resulting in 96 (or more) seconds of "system resource usage" time.
If we increased the HFS timeout to even just 40 seconds, allowing some additional time for remote fax machines to answer, we would have a higher success rate of outbound faxes and overall reduction of system resource usage time…
2 votes -
Combine HUD to include CALL QUEUEs
For the application HUD, this should include a combined view of the CALL QUEUE PICKUP with user EXTENSIONS that display. Use case: if a manager needs to see regular contacts and watch a call queue at the same time, they should have both in the same HUD view, both in the desktop app and also the mobile app. You have it set right and displays correctly on the physical Mitel desk phones, but in your apps you have to manually switch. This seems like your developers are being the in the UC game. This is a painpoint for management and…
3 votes -
changing message-only extension to announcement-only extension
There should be an option to modify an existing message-only extension to an announcement-only extension and vise versa instead of having to create a new one and have to download the custom recording then re-uploading it to the new extension. It is actually takes to much time if you have multiple extensions to convert.
4 votes -
Multiple User on Operator
ability to setup the SMS messaging on the operator so they can assist different users to get SMS from the Company's Main Number.
23 votes -
Add AI Notes to the API
Need to be able to get the RingCentral AI notes via the API when initiating a call via an integrated app
17 votes -
SMS Text Templates
I would like to be able to order the template texts alphabetically or what ever so that I can find them in a logical order. ie - all texts pertaining to Reminders, or Paperwork Due, etc. - I like and use the templates every day. I used to have a text file on the side of my RC that I would cut and paste into RC. So great addition!
23 votes -
Fax cover page
They’re requesting the option to update the contact phone number on the fax cover page so it shows their fax number instead. She mentioned that when she handled it, she used to upload a custom cover page, but now that someone else manages it, they rely on the default system cover page since the new user isn’t familiar with custom uploads. They also attempted to use a dummy phone number, but that could create future issues with account access. The best solution would be to have a dedicated field where they can set the phone number displayed on the fax…
6 votes -
fanvil
I have 10 Fanvil x210 desktop phones that I would like to use with RingCentral system. I'm unable to :
- Implement park
- Call presence. I need operators to be able to pick up each other's calls on hold
- Be able to use the intercom feature which is configurable from RingCentral portal If none of these features are available , it will be ideal to be integrated on RingCentral portal
Thanks
Jonathan Ariza.
1 vote -
Rule-Based Presence Automation (Calendar Keywords and Time)
RingCentral already supports Calendar Sync and Custom Answering Rules, but there is no automation bridge between Presence and those features. I am requesting enhanced Presence automation with the following capabilities:
1. Keyword-based presence rules
Allow Presence or Do Not Disturb to be set automatically based on keywords in calendar event titles.
Example: If a meeting title contains “Focus” or “Deep Work,” set status to DND. If a meeting title contains “Lunch,” set status to Out to Lunch.
2. Time-based status rules
Allow Presence changes to be scheduled by day and time, independent of calendar events.
Example: Set status to Busy…2 votes -
Disable dial by extension
Disable Dial by Extension options in RingEX. Extensions should have the option to Opt-out of the Dial by Extension where they can dial Super Admins
2 votes -
Improved Caller ID Display for Incoming Calls
To modify the display settings so that the caller ID name of the calling party is shown above the calling number during incoming calls, with a preference for flexibility in configuring how the information appears (e.g., caller name above caller number).
Desired Outcome:
Caller ID name should be displayed above the calling number, and the number should be displayed directly below the name.
Improve the flexibility and clarity of the display settings to allow for proper customization without the display issues currently being encountered.21 votes -
Faxing: Ability to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)
Faxing: Ability to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)
12 votes -
Show entire SMS history when creating a new SMS like it used to
On the RingCentral desktop app, you used to be able to see the full SMS history when you went to create a new SMS text. Now when you create a new SMS text message, you don't see the history. It was super helpful to have the history there any time you created a new SMS message. The new functionality is not great for awareness of the most recent text message.
17 votes -
Opt Out Message should be enabled by default
The Opt-Out Message should be enabled by default, so users don't need to check the box each time they send an SMS.
14 votes -
Add Option to Convert “Report an Issue” Submissions into Support Cases (RingCentral App)
Product: RingCentral App
Customer Statement:
Currently, when users report an issue using the “Report an Issue” feature in the RingCentral app, it generates a Customer Feedback case in Salesforce. These cases are automatically closed and are primarily used by RingCentral app specialists for log collection and internal analysis. As a result, reported issues are not actively investigated unless the user separately contacts support or submits a web case.Problem Statement:
Users expect that reporting an issue through the app will result in investigation and follow-up. However, the current behavior does not create an actionable support case, leading to confusion and…1 vote -
We expressed a desire to see both the actual person and the individual they are communicating with displayed on the HUD.
We expressed a desire to see both the actual person and the individual they are communicating with displayed on the HUD.
Please contact me once it done.
1 vote -
Call Forwarding Synchronization Issue on Avaya IP Phones
When call forwarding is activated directly from the Avaya desk phone, the setting is not synchronized at the system level. As a result, the softphone does not reflect the forwarding status and continues to ring on incoming calls.
Conversely, when call forwarding is activated from the softphone or configured at the administrative level: the physical desk phones no longer ring, as calls are properly forwarded,
however, no visual indication is displayed on the Avaya IP phone to show that call forwarding is active.
As a result, when a call is routed to the extension, the Avaya IP phone does not…
1 vote -
everytime the Yealink phone reboots, it says the default password is in use. Every time it boots I get the red warning triangle saying that
everytime the Yealink phone reboots, it says the default password is in use. Every time it boots I get the red warning triangle saying that the default admin password is being used. I can change the password on the web interface, but every time the phone reboots, the default password of 'admin' gets reapplied.
1 vote -
Option to Disable Account Validation
At the moment, account validation is mandatory, which requires a user to complete an authentication process when signing in to a new device for the first time. We would like to have an option to disable this feature.
9 votes -
Ability to display the extension primary number instead of the user extension
Customer want to have the Ability to display the 10Digit contact number/primary via deskphone of the user extension instead of displaying the name and extension number
3 votes
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