11242 results found
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Agent App - Display internal Agent Name when calling an internal Skill
We have team leaders that have an Agent Assist skill to help agents with customers. When an Agent calls into that Skill, only the Agent's callerID gets displayed when the call rings to the team leader. Team Leaders would love for the Agent's name to be displayed instead.
1 vote -
Disable All Other Replies in the Automated SMS
We are sending automated SMS through RingCentral for client We are sending automated SMS through RingCentral for client workflows. We’d like to prevent recipients from replying to these messages or ensure those replies are not delivered to our inboxes. Can you help us configure either a no-reply number or automatic reply suppression for these workflows?. We’d like to prevent recipients from replying to these messages. Can you help us configure this?
Here is my request: we are sending automated SMS through RingCentral as part of some workflows and external automations. We don’t want to receive any replies to these messages…
1 vote -
Add the ability for RingSense Scorecards to provide a definitive Yes/No score without the 'Needs Review' status.
This would maximize the value of AI by giving us a clear, automated result for every call, saving us time and making our quality assurance more efficient.
1 vote -
Adding a button when in a role to move multiple users to another role
when under the roles option if there was a button or option to check multiple users then hit a button that would allow you to move them to a different role. at the moment you have to create a template then go in and check each user then deploy the template. a button would be so much easier
1 vote -
One group voicemail box
Setup option where multiple phones can share a voicemail box. Smaller sites like restaurants and offices can access their voicemail from any phone and be notified from any phone when there is a voicemail. Currently only option is to setup a group but then all extensions received the same voicemail. Each phone then has to be accessed to delete the voicemail so site knows when they answered the voicemail. Other vendors already have this option to share a voicemail box. In an office setting, an exec can share voicemail with secretary. Executive won't have to log into their voicemail to…
1 vote -
AI Receptionist for BT
BT should add AI Receptionist to make call handling smarter and more efficient. It would give customers fast, professional help 24/7, even outside business hours.
1 vote -
Limiting only the toll free number as outbound caller ID.
The customer wants only their toll-free number to call out. They have a lot of company numbers, and users keep clicking the wrong ones. Also, requested to apply it to all users so they don't have to go through each one and manually adjust it.
1 vote -
Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web
On Service Web > Users > Outbound Calls/Faxes > Caller ID > Caller ID Restriction Settings, user can enable/disable the Direct Numbers, Company Numbers, and Fax Number as CLI. There's no option for to show/hide the CCRNs.
Expected Behavior:
There should be "Allow CCRN numbers as caller ID" as option under Caller ID Restriction Settings on Service Web.23 votes -
SMS Segment Count visible on the RingCentral App
SMS segment count, visible on the RingCentral app when sending SMS. It will help us determine how many segment count and how much are we paying for each text we send. Like the feature already available from the "High Volume SMS App for RingCentral".
5 votes -
Personalize CNAM for a phone number or user extension
Capability to assign a personalize CNAM for a phone number or user extension.
5 votes -
Add Special Number to New RC PC Application!
Please add the special number feature to the new RC PC application. It works with the old RC PC app, but the prefix is missing in the new app. This is the feature: Add a special number to the beginning or end of the incoming caller ID to help identify the reason for the call.
14 votes -
Setting that allows the AI receptionist to transcribe the email address by letters, not phonetically.
Setting that allows the AI receptionist to transcribe the email address by letters, not phonetically.
1 vote -
call duration timer after call transfer to external number
we need options to disconnect/stop the call duration timer after the call gets transferred to an external number so we don't lose minutes for our toll free number
1 vote -
missed call on the main number
Currently, A missed call on the main number where someone dials a company's primary phone number but the call is not answered, not routed to an extension, or not picked up by any available user or department. The call log does not appear for any users or extensions app. Only the assigned operator receives an email notification about the missed call, but it does not show up in the app. Could you consider updating the system to at least register such missed calls in the super admin’s app for better tracking, even if the caller did not make a selection?
1 vote -
Fax Sender Name
Customer is requesting for them to change/ edit the Fax Sender Name when sending faxes. Currently the only option is to follow the extensions name as the normal behavior.
7 votes -
Request for Feature: Display Toll-Free Number as Caller ID Regardless of Selected Outbound Number
Could RingCentral provide or enable a feature that ensures our toll-free number is always displayed to customers as the caller ID, even if a different number has been selected in the background? This would help us maintain consistency for our customers while allowing flexibility in managing outbound calls.
1 vote -
Enable automatic SMS follow-ups after a phone call.
I’d like to suggest a feature that would add significant value to both businesses and customers. The idea is to enable automatic SMS follow-ups after a phone call.
Once a call ends, the system could send an SMS to the customer asking them to rate their experience with the call/agent (e.g., on a 1–5 scale).
The SMS could also include a link to a short survey for additional feedback.
This would help companies measure customer satisfaction immediately after the interaction, making it easier to monitor service quality and act quickly on any issues.
Would this be something RingCentral could consider…
1 vote -
Enable automatic SMS follow-ups after a phone call.
I’d like to suggest a feature that would add significant value to both businesses and customers. The idea is to enable automatic SMS follow-ups after a phone call.
Once a call ends, the system could send an SMS to the customer asking them to rate their experience with the call/agent (e.g., on a 1–5 scale).
The SMS could also include a link to a short survey for additional feedback.
This would help companies measure customer satisfaction immediately after the interaction, making it easier to monitor service quality and act quickly on any issues.
Would this be something RingCentral could consider…
1 vote -
Pick up member schedule
Allow an option to set a specific schedule for a call queue call pick up member.
2 votes -
Allow an option to set a specific schedule for a call queue call pick up member.
Allow an option to set a specific schedule for a call queue call pick up member.
2 votes
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