12722 results found
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Make the Status field work
Make the Status (Presence) work. It never has.
If someone isn't running the Windows app, they show offline, even if they have a desk phone and/or the smartphone app.
If someone has the Windows app running, they will show available, even if it is outside their work hours and you have no hope of reaching them.
If someone shuts down their computer to go home at the end of the day, they will show offline, rather than unavailable because the status doesn't have any regard for work hours.
If someone is inside their work hours and have a desk phone…
3 votes -
Ability to download message/chat transcript.
Ability to download message/chat transcript.
7 votes -
AI Notes in Embeddable Widget
Need to be able to generate and access AI Notes in RingCentral Embeddable Widget.
3 votes -
User IVR Direct Number as Outbound Caller ID (CNAM) for all users
User IVR Direct Number as Outbound Caller ID (CNAM) for all users / or depending on the users they wanted to assign the CNAM
1 vote -
Ability to send and receive MMS (picture/video messaging) for Canadian phone numbers.
Ability to send and receive MMS (picture/video messaging) for Canadian phone numbers.
1 vote -
Just want to receive call notes only for calls that are routed to a specific user extension regardless whoever user answers it.
We have call groups set up to a user extension and I only want to receive call notes for the calls that came in to this extension regardless of whoever the user within the group answers the call.
But I don't to set up call notes notification to all of the user extensions that are part of the call group because I don't want to receive call notes when their direct numbers or extensions are dialed.
4 votes -
Allow Multiple/Dual Call Recordings per Call Session
We would like to request a feature or configuration that allows the system to generate two separate call recording files for a single call session
1 vote -
BYOD devices that are manually configured for faxing.
The customer would like to have direct device-to-device faxing between numbers on the same RingCentral account to their BYOD devices that are manually configured for faxing.
1 vote -
Allow multiple SMS recipients for E911 notification.
Currently, E911 SMS notifications are only going through when there is a single recipient registered in the admin portal. However, when multiple recipients are added, the SMS notifications fail to send.
Having multiple recipients for E911 SMS notifications is important because it ensures that critical emergency alerts are immediately received by more than one responsible party. This redundancy helps guarantee that someone is always notified, even if one recipient is unavailable, offline, or unable to respond. In emergency situations, timely awareness is crucial, and relying on a single contact increases the risk of delayed response.
5 votes -
Underlying carrier support receiving short code
option to receive short codes
4 votes -
Option to Fully Disable Fax Capability on Voice Numbers
Currently, there is no reliable way to disable fax traffic for a phone number. If a number is assigned to a user extension and set to "Voice Only," any inbound fax attempts are treated as voice calls and will ring all active devices and apps associated with that extension.
Ideally, there should be an option to fully disable fax functionality on a number. This would result in a failed transmission status for the sender, clearly indicating that the number is not enabled for fax. This would help ensure that faxes are redirected to the appropriate, legitimate fax number associated with…
13 votes -
Custom Buttons in RingEX Client
It should be possible to add buttons with your own functions. For example, it would be possible to store a website to open internal documentation, instructions, etc. directly.
10 votes -
Track device mode changes with an audit trail
When the device mode is changed to voice or voice and fax, it should be reflected in the audit trail.
2 votes -
Capability to synchronize user status across both RingEX and RingCX platforms.
Capability to synchronize user status across both RingEX and RingCX platforms.
Capability to synchronize user status across both RingEX and RingCX platforms, ensuring users don’t miss RingEX calls while a RingCX agent is engaged in a call.2 votes -
Poly conference call
Polycom phones should allow more than 3 parties on a conference call.
3 votes -
Block caller ID name should show on call recipient
The number is still showing on the call receiver even if I chose Blocked caller ID.
1 vote -
Add Password for Immediate Meetings as Host
Enable the ability to apply security settings—specifically a meeting password —to instantly started (ad-hoc) RingCentral Video meetings.
Currently, these security options are only available for scheduled meetings or Personal Meetings, and are not accessible when starting an immediate “Start Video” session.
This enhancement would allow hosts to:
-Set a password for instant video meetings at the time of creation
-Apply security controls without requiring a scheduled meeting or Personal Meeting setup
This would improve flexibility and provide stronger security options for spontaneous meetings started directly from the RingCentral app.
1 vote -
Route Direct Call Queue Dialing to Dedicated IVR Menu
The customer wants to retain their existing call queue functionality, including SMS capabilities on the queue's assigned number. However, they need to add an IVR menu that triggers only when the direct number is dialed. This IVR should route calls to the dedicated queue and include a "press 1 or 2" option, allowing the receiving agent to see which keypress the caller selected.
1 vote -
Provide CLI/Silent Parameters for Print-to-Fax Driver or Allow Legacy Driver Linking during App Migration
User Story: > As an Enterprise IT Administrator, I want to be able to silently deploy or link the print-to-fax driver remotely (via PDQ/Intune) without requiring local admin credentials at the user endpoint, so that I can scale our app migration without manual workstation interventions.
Problem/Pain Point: > When users switch to the new app, the existing print-to-fax driver is not recognized. The app forces a reinstall of the driver, which triggers a Windows UAC prompt for admin credentials. This completely breaks silent, remote deployments for enterprise customers, forcing IT admins to physically or remotely log into every individual machine.
…
1 vote -
When I download call recordings, alert me if the request is too large for the ZIP file limit
I have been downloading call recordings in monthly intervals. I recently discovered that not all the recordings are in the ZIP file. I took it down to downloading 5 days worth of calls and it was missing recordings. I used another provider before that had a really good download system. If I downloaded a month's worth of calls and it was too large for their ZIP file limit, it would automatically create multiple ZIP files for the download and alert me. This is what I want - either an alert that the download is too big, or that RingCentral's system…
1 vote
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