12971 results found
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Allow administrators to remove a user’s ability to create new users while keeping User Management access enabled.
We would like to request an enhancement that allows administrators to remove a user’s ability to create new users while keeping User Management access enabled.
-Allow administrators to disable the Create/Add User capability independently
-Retain access to other User Management functions such as viewing, editing, or managing existing users.6 votes -
Bulk import of phone numbers for the CallerID
The customer wanted to have a feature where they can upload phone numbers in bulk when creating a custom rule for the Caller ID.
3 votes -
Incident Notification Emails: Include affected Carrier name in SMS Service Status updates
Current Incident Notification Summary says customers may be experiencing delays or failures with SMS messages "when sending to a specific carrier"
It would be far more actionable if you included the name of the specific carrier(s) affected
2 votes -
Mark Fax Read in Call Queue
Add the feature to Mark a Fax Read in Call Queue similar to how the option is available for Users.
5 votes -
Voice Selection for IVR Menu Options
The customer would like RingCentral's IVR to support voice recognition in addition to DTMF (keypad) input. Specifically, callers should be able to either:
Speak the desired menu option (for example, say "Sales," "Support," or "One"), or
Press the corresponding number on their phone keypad.This enhancement would provide callers with the flexibility to navigate the IVR using either voice commands or traditional keypad input, improving accessibility and the overall caller experience.
Business Justification:
Improves accessibility for callers who prefer or require voice interaction.
Provides a more modern and convenient IVR experience.
Reduces friction for callers by allowing natural speech instead…1 vote -
Add Multi-Language Text-to-Speech Support for IVR Menus
Add a language selection option for Text-to-Speech prompts used in the IVR menu. Administrators should be able to:
• Select the desired language when creating or editing a Text-to-Speech prompt.
• Choose from multiple supported languages (e.g., Spanish, French, German, Portuguese, Japanese, Chinese, etc.).1 vote -
Allow Singapore Number as Caller ID for UK Account
RingCentral has a current restriction for using a Singapore Number as a caller ID for a UK Account.
Allow Singapore Number as Caller ID for UK Account1 vote -
Double Auto-Response For Clients
When someone send text message to the specific number they wanted to have a two Auto Response. 1st is the Name and Email of the customer then after they response there should be another auto-Response abot the document.
1 vote -
Caller ID
(RingCentral Multi-Site Caller ID Display Enhancement Request)
For a multi-site account, please implement a way to have the RingCentral site caller ID number display on the first line and the caller's caller ID display on the second line, instead of the site caller ID and caller's ID displaying on one line.
If possible, have the caller's phone number display on the third line.3 votes -
Allow multiple calls to be placed on hold simultaneously when headset controls are enabled
Currently, with headset controls disabled, a user can have multiple calls on hold simultaneously.
Once headset controls are enabled, clicking the hold button toggles between calls meaning that one call is always active.
Feature Request: For users to be able to manage multiple calls on hold in the REX app regardless of whether the headset controls are enabled or disabled.
8 votes -
Ability to increase the maximum date range displayed under the upcoming meetings tab beyond two weeks
Ability to increase the maximum date range displayed under the upcoming meetings tab beyond two weeks
1 vote -
Ability to view the key presses made by the caller in the performance report
Ability to view the key presses made by the caller in the performance report.
Currently, customers must contact us to determine what occurred during a call and why it was routed to a different extension.
This process would be simplified if there were an option to view this information in the performance report or detailed call logs.
For example, a caller contacts a call queue number and while waiting accidentally presses a key such as #2, resulting in the call being routed to that extension. Currently, to determine why this occurred, then trace the call using Internal tool. However, if…
1 vote -
Ability to fix the text wrapping bug when sending SMS to iOS
Ability to fix the text wrapping bug when sending SMS to iOS
1 vote -
VTECH Phones can provisioned RingCentral
Hope there is a possibility to connect VTECH phones via manual Provisioning in RingCentral.
1 vote -
Lower the memory and bandwidth that RingCentral App takes
Lower the memory and bandwidth that RingCentral App takes
1 vote -
log in and out report
Ability to report when someone logs into RingEX and when they log off from RingEX for the day. Ability to provide a report on how long they were available opposed to away, invisible, or off.
1 vote -
log in and out report
Ability to report when someone logs into RingEX and when they log off from RingEX for the day. Ability to provide a report on how long they were available opposed to away, invisible, or off.
1 vote -
Workflow IVR menu to text on screen
Hard to put in words, but it would be nice if you could have the RingCX workflow and dial choices automatically show up on caller's cell phones when they call a number, which immediately displays all the choices for the current IVR menu/workflow/dial tree they are in. This would allow them to see what choices they can pick instead of waiting for the audio greeting to read the choices to them.
5 votes -
Manual Opt-Out option for SMS in the RingCentral app
RingCentral should provide the capability to manually opt out a number directly within the RingCentral app’s text tab and settings upon verbal request from clients or customers. This functionality would greatly enhance convenience for business owners and their customers by enabling them to efficiently and promptly process opt-out requests.
15 votes -
RC APP Keybad
Allow the keypad to stay connected instead of always having the pop-out version.
1 vote
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