12090 results found
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Enable Assignment of Site-Associated Numbers When Creating a User on That Site
Description of the Idea:
When creating a new user within a specific site, administrators should be able to assign a phone number associated with that site. Currently, only company-level (main account) numbers are available in the number selection list, even if the site has its own pool of numbers.Problem Statement:
- This behavior limits proper resource segregation by site.
- It results in manual workarounds (e.g., creating the user first, then reassigning the number manually later).
- It contradicts the site-based organizational model and reduces the benefits of multi-site configuration.
Suggested Improvement:
- When creating or assigning a user within a given site,…
5 votes -
Ability to assign users in Key template
It would be helpful in creating a key template if a user could already assign users to the key template.
7 votes -
I need to have my extension ring on my cell phone without all other calls
I need to have my extension ring on my cell phone without all other calls. When I am not at my desk, I need to answer my phone if anyone in my office calls my extension. I need only my extension to ring on my cellphone app so I do not receive all calls coming into the office.
1 vote -
View number of callers waiting in the queue.
We need to be able to view how many callers are waiting in the queue for an available agent in Ring EX. Additionally being able to see what agents are currently logged into the queue
1 vote -
Enable TAS Bypass Support for PureCloud Integrations
The customer is requesting support for TAS (Task Assignment Service) Bypass specific to PureCloud.
Currently, TAS bypass functionality is only supported for NICE inContact, and there is no equivalent option available for PureCloud integrations. This limitation is impacting call stability and task handling, contributing to issues such as voice drop-offs during active calls when bridged between RingCentral and PureCloud.
Business Impact:
Ongoing call drops during bridged calls
Increased operational disruption for agents
Manual intervention required to recover dropped interactions
Requested Enhancement:
Introduce TAS bypass support for PureCloud, similar to existing NICE inContact behavior
Allow more stable call handling during bridged…
1 vote -
Disable RC Apps side panel feature icons FAX, Message, and Video features from users
Disable RC Apps side panel feature icons FAX, Message, and Video features from users
8 votes -
Ability to Seperate Fax folder based on the Fax number of the customer's account
Ability to Seperate Fax folder based on the Fax number of the customer's account
2 votes -
Ability to receive e911 SMS notifications
Currently when calling 911, our customer receive email notifications but not the SMS. it looks like we are not sending such SMS for a while due to the recent updates.
As per ERL group chat, we are currently not sending SMS notification for e911.2 votes -
List of users within company email domain who may have previously created accounts
List of all users not currently on the corp RingCentral account
When the deployment started I was told we had multiple people with not unique email address. Eventually found out they had a previous account setup. This required each user to login to their old account, change their email, and THEN I could setup with the correct email address.
Please send me a list of all users who have a @mcelroy.com email address so I can mitigate this in the future. Previous employees who have the same address will create a problem moving forward.2 votes -
Assigning Users In Presence using an Excel File
Introduce a way to assign or manage users in alphabetical order by name without relying on the Presence feature directly in the admin portal. An Excel/CSV upload option that allows for assigning users in bulk.
This would help admins manage users more efficiently, especially in organizations with large teams where alphabetical order is important for internal processes or reporting.
4 votes -
transfer call audiofrom deskphone to external phone
The customer is currently pairing their iPhone with a Poly desk phone. They are seeking assistance with transferring active call audio from the desk phone to an external mobile device.
1 vote -
ability to see/download the SIP settings in the Admin portal.
ability to see/download the SIP settings in the Admin portal.
1 vote -
Upload phone numbers in bulk on the callers condition Section , when creating a custom rule
The customer wanted to have a feature where they can upload phone numbers in bulk when creating a call queue under the condition " Callers"
1 vote -
Allow a custom rule to change call handling between internal and external calls
When creating custom rules on an individual extension, there is no rule for differentiating between internal and external calls for call routing/handling purposes. For example if I have an assistant and I only want them to take my external calls and all my internal come to my extension, the system currently cannot do that. This would be a great feature!
22 votes -
RingCentral Archiver: Data Restoration
we need to have the capability to restore backed up data from the original account to the new account(after migration)
2 votes -
Make the SMS ID show the same name as the CALLER ID
Right now the SMS / TEXT id shows only the phone number. So people opt-in for SMS / TEXT messages and then they see a number that they don't remember. If you ask for my CALLER ID to show what I type, then it should apply to the SMS / TEXT as well if I desire it. This feature works on your personal phone when SMS / TEXTing.... also works on WhatsApp and other texting apps, why not here?
3 votes -
Disable Posting GIFs for Select Users
I would like the ability to ban certain users from posting GIFs in the messaging section of RingCentral Video. Thanks
4 votes -
Enable One-Touch Call Answering for Plantronics CS540 Headset on All Poly Desk Phones
Please enable one-touch call answering functionality for the Plantronics CS540 headset across all Poly desk phones without requiring third-party accessories. This integration would streamline headset use, reduce support issues, and improve overall satisfaction with RingCentral and Poly solutions.
Description:
We request the addition of native support for one-touch call answering when using the Plantronics CS540 wireless headset with all Poly desk phone models, including the Poly Edge series. At present, users must rely on additional accessories such as the HL10 handset lifter or specific EHS cables to enable remote call control, and compatibility often varies depending on the phone model.…4 votes -
Agent Availability Time on the HUD
When live monitoring agents' activity on the HUD in Ring Central. I would like to see how long an agent has been sitting in AVAILABLE status.
On the attached picture- you will see Agent Mayson Stocksdale has been active on a call for 3:44. All other agents are showing Available. I would like to have the time an agent is sitting in available status as well.2 votes -
User Group - Select More then 10 Users
When creating a new User Group allowing the ability to select more then 10 users at a time.
When trying to add members to a call queue for example, you are able to select "Show X" and select up to 200 users, I am wanting the ability to do the same for User Groups.
2 votes
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