12358 results found
-
Sending video clip from the mobile app
Submitting this feature request on behalf of the customer who wanted to be able to send a video clip through MMS from the mobile app, since most of their users are not tied to a workstation during the day.
4 votes -
App option to adjust call handling rules based upon Outlook Calendar sync.
The ability for call handling settings to automatically adjust when a user’s Outlook calendar status indicates they are “In a Meeting.” At present, the integration updates the user’s presence to “In A Meeting,” but calls are still routed through, leading to interruptions.
To prevent this, users must manually set their status to “Do Not Disturb.” It would be highly beneficial to introduce a configurable option that automatically routes incoming calls to voicemail when a user is marked as “In a Meeting.” This enhancement would streamline the user experience and reduce the need for manual intervention.
1 vote -
Merge recording and AI notes warning message
When the customer is in a call with an agent, he would hear 2 separate system messages to signal him that the call is being recorded and that RC AI is taking notes of the call.
Would it be possible to merge the 2 system messages into one when recording and AI notes is automatic on all calls ?
It would be less confusing for the customer
1 vote -
Device warranty information under admin portal
Is there an easy way for us to see the warranty information on the phones in the admin portal for future reference?
4 votes -
Can you bring back the search feature in the text message templates?
With a recent update, the search feature disappeared in the text message templates, and it makes it difficult to find templates quickly.
4 votes -
Download SMS logs with Customized Columns
Ability to Download SMS Logs with Custom Columns on the reports. Currently not able to download SMS logs with the Status column. It only downloads with fixed and specified columns which is not complete as listed on the admin portal.
5 votes -
Allow call queue member to update the call queue's voicemail greeting/prompt.
Allow call queue member to update the call queue's voicemail greeting/prompt.
1 vote -
Bulk Actions
Request for an efficient way to bulk-manage or bulk-delete call history within the desktop environment.
1 vote -
AI receptionist to send out a custom SMS after each conversation automatically
AIR to send a SMS right after the conversation ends automatically without mentioning any keywords like booking or appointment.
1 vote -
Disable direct messaging to Super Admins
Our goal is to separate the higher-ups and the standard users. We do not want the certain users to have the ability to message the higher-ups directly. Currently, direct messaging can only be disabled account-wide.
2 votes -
Voicemail transcript to detect when music on hold is being played
In some cases, the caller plays a music on hold while the voicemail is being recorded, is it possible for the voice-to-speech feature to detect that there is music being played and note it on the transcript instead of noting random phrases?
2 votes -
markdown support
Implement Markdown support within the corporate messenger to enable richer text formatting and improved readability of messages.
Current Problem:
Currently, the messenger lacks robust formatting options, limiting users to plain text or basic styling options (if any). This makes it difficult to emphasize important information, structure long messages, and share code snippets effectively. This can lead to miscommunication and reduced readability.
Proposed Solution:
Integrate Markdown support into the message composition and display functionalities of the corporate messenger.
7 votes -
Customers Idea
they want an option where they can edit the time and date of video meeting in the RC app without connecting it to Google Calendar or outlook
1 vote -
Change Keyboard Shortcuts in BTCW App
Change Keyboard Shortcuts in BTCW App
BT Feature Request: Change Keyboard Shortcuts in BTCW App
Details : to have a more intuitive options in changing the keyboard shortcuts since it was not indicated in the app what to do to update the keys or edit it
Expected Behavior: To allow easy to understand change to edit the keyboard shortcuts
Brand : BT Business
1 vote -
Ability to Browse Corporate Directory on Poly Phones Without Manual Search
Currently, Poly phones require users to manually type in a contact name to access the Corporate Directory. This process can be time-consuming, especially for organizations with large directories. There is no option to browse or scroll through the Corporate Directory directly from the phone.
Provide functionality on Poly phones to browse the Corporate Directory, similar to how mobile or desktop RingCentral apps allow scrolling through contacts.
2 votes -
Disable user's capability to delete SMS.
For the admin to have the capability to prohibit users from deleting SMS.
2 votes -
Display Caller ID Name and Phone Number in HUD for Monitored Calls
Currently when a user receives a call, the user monitoring the call only sees the caller ID name and not the phone number displayed in the HUD.
We would like to propose a feature to allow both the caller ID name and the phone number to be displayed in the HUD when monitoring calls. This would give users more complete caller information at a glance, which could improve monitoring efficiency and usability.
2 votes -
Move phone numbers in the unassigned extension to the number inventory.
Ability to move the phone numbers in the unassigned extensions to the number inventory without the need to assign the numbers to users first.
2 votes -
Showing the last read message in RingCentral Messenger
It would be much more convenient to immediately show the most recently read messages when opening a group in RingCentral Messenger.
Currently, when opening a group, the last message in the group is shown immediately, and the "99+ new messages ^" button at the top opens the message slowly and doesn't always work correctly. The last read message marker also resets to the most recent message in the group. This isn't very convenient.3 votes -
Decrease the number callers in queue down to 1
Decrease the number of callers in queue down to 1
2 votes
- Don't see your idea?