13285 results found
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ability to view fax in admin portal
Ability to view actual faxes in the admin portal. Preferably, super admins should have access to additional fax logs to view and access all faxes.
3 votes -
Share contacts in real time without using csv file or uploading file in external shared directory
We need a feature to share contacts in real time without using csv file or uploading file in external shared directory. We are a medical company and we need to share contacts with every member of company. Not all are inclined to learn how to upload a file just to add or update a contact
3 votes -
Add "Answered Calls Only" Filter to Call Logs
Currently, users cannot directly filter the Call Log to display only answered calls. To view this data, users must export the entire inbound call log to CSV/Excel and manually filter the "Result" column for "Call connected." Adding a direct filter within the UI will save time and improve reporting efficiency.
Key Requirements
New Filter Option: Add a Status / Call Result dropdown to the Call Log filter panel (e.g., All, Answered / Connected, Missed / Unanswered, Voicemail).UI Location: Next to the existing Date Range and Call Direction filters.
Export Consistency: When a user applies the "Answered" filter and clicks…
1 vote -
pinned SMS conversation
Ability to pinned any existing SMS conversation in RingCentral app aside from the adding it as favorites.
1 vote -
Session Border Controller feature in the admin portal
Session Border Controller feature in the admin portal.
Add a feature that provides access to session border control or a similar tool to see what is going on when a fax is failing to send or receive. If we could see logs on a test fax, then I believe we could see if there is an issue with our ATA codec settings or if the source is from the machines on them.
1 vote -
Sort the presence alpabethically
To have the capability to sort out the Presence alpabethically instread of manually dragging the presence key to sort the presence key in the admin portal
1 vote -
This call queue has reached the upper limit (50) of the number of managers
Currently, the max limit of call queue managers is 50.
We are requesting that it have an option to increase to 75-100 via SCP.There is no parameter in SCP to increase call queue managers.
1 vote -
Allow RingCentral App for Print-to-Fax Settings without ATA Device
We would like to request the ability to enable the Print to Fax feature within the RingCentral app without requiring an ATA device to be set up. Our goal is to allow RingCentral applications to send fax documents directly to designated printers so that they are printed immediately, bypassing the need for any ATA hardware.
12 votes -
Display Abandoned Calls in the Desktop App
Please add a feature that displays missed or abandoned inbound calls in the desktop application when the caller hangs up before the call connects to an extension or is answered by a user.
Business Need:
Currently, if a caller disconnects before the call reaches an extension, the call is not visible in the desktop application's missed call history. As a result, users have no way to identify or follow up on callers who attempted to reach them but disconnected before the call was connected.Benefits:
Provides greater visibility into all inbound call attempts, including calls abandoned before connection.
Enables users…2 votes -
1 vote
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Upstream Call Reclaim Capability for Multi-User Ring Settings
Based on the reported behavior and testing performed, RingCentral does not currently support reclaiming an inbound call at the individual user level once the call has been forwarded to RingCentral and is following the configured call routing for users assigned under Ring Settings.
In this scenario, calls are being forwarded from PAM AI to RingCentral. Once RingCentral receives the call, it is handled according to the configured user call handling and routing rules. There is no supported feature or setting that allows an external platform, such as PAM AI, to reclaim the call before it reaches the user's voicemail or…
2 votes -
Search Function for Text Messages
Submitting this feature request in behalf of our Partners. Currently we have the Search Function on Text messages. Though the current release would allow you to search the keyword, it would not locate the exact message when the keyword was sent but would only take you the thread with the contact. It would be helpful update this feature where when we search for a keyword and selected the thread result, it would take us to the exact text sent that has the keywords similar to the search function we have for Messages.
2 votes -
RC Features on Embedded app on Teams
Ability to remove/restrict some RC features in navigation view of RC embedded app in Teams.
9 votes -
Feature Request: Enable Work Hours “If No Answer” Routing When DND is Active
Hello Team,
I would like to submit a feature request on behalf of the customer(WellBe Senior Medical), following a platform update on March 28th.
Core Use Case:
When a user enables DND, the expectation is that the system treats the user as unavailable (i.e., the user’s devices do not ring) while still allowing the call to continue through the standard Work Hours (My Work Day) call flow and follow the “If no one answers” routing rule to reach a configured backup extension or queue.
Background (Earlier Behavior):
Before the update, the system effectively supported this use case. When DND was…
3 votes -
Remove the Incoming Call Default Setting
Provide administrators and extension users with the ability to clear or remove the system-enforced default settings for incoming call routing, allowing incoming call rules to be configured completely from scratch or set to a blank state.
Problem Statement
Unwanted Routing: The platform enforces pre-configured default rules for incoming calls (such as forced ring times, default greeting prompts, or automatic voicemail fallbacks) that do not fit every organization's workflow.
Manual Overrides Required: Users and admins must manually adjust multiple menus on every new extension or queue to bypass system defaults rather than starting from an unconfigured state.
Workflow Constraints: Strict default…
1 vote -
Set Limit or Control for International Calling
Currently, administrators face an "all-or-nothing" approach to managing international calling permissions. This creates financial vulnerability to accidental overages and unauthorized usage.
To mitigate financial risk and streamline administration, we request the ability to establish spending caps, monthly limits, and user-level policy controls for international dialing.1 vote -
Option to Delete the “Accept Queue Calls” toggle on or button off in the RingCentral app.
Option to Delete the “Accept Queue Calls” toggle on or off button off in the RingCentral app.
1 vote -
Bullhorn Mobile Contacts
Customer can see their Bluehorn Contacts via the RingCentral desktop/web app. However, they are expecting to view the Bluehorn Mobile Contacts via the RingCentral mobile app, as well.
23 votes -
Separate Ring Order for Different Mobile App Device Types (Phone vs Tablet)
Request Summary:
Introduce the ability to configure separate ring order and routing behavior for different device types under the RingCentral mobile app category (e.g., smartphones vs tablets such as iPads).Background / Current Behavior:
In the current RingCentral configuration, all devices using the mobile application (RingCentral app) are grouped under a single category labeled as “Mobile App.”This includes:
Smartphones (iOS/Android phones)
Tablets (e.g., iPad, Android tablets)At present, there is no option to distinguish or prioritize these device types individually when configuring call handling or ring order. As a result, both device types follow the same routing behavior.
Problem…
2 votes -
Option to Disable or Adjust Shared Line Hold Notification Beeping
Requesting an option for RingCentral administrators or users to disable, mute, or adjust the volume of the continuous beeping alert that occurs when a call is placed on hold on a shared/monitored line.
2 votes
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