11242 results found
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Add schedules to IVR menus
Pretty self explanatory. Add schedule functionality to IVR menus.
7 votes -
add minimum of 3 number of callers allowed in queue
add minimum of 3 number of callers allowed in queue, as requested by Josh for Calm Consultants
24 votes -
Internal vs External Calls AI Notes
More customisation on when AI Notes are turned on automatically (i.e Internal calls are automatically recorded with no announcement, Internal calls don't send a summary but external calls do, etc.)
2 votes -
Automate and Link videos in the help section of the RC App in the correct language according to user's language settings
Automate and Link videos in the help section of the RC App in the correct language according to user's language settings
1 vote -
play greeting before forwarding to the external number
currently when the call queue is forwarded to the external number it doesn't play the call queue greeting. please allow the call queue greeting to play before forwarding the call to the external number
2 votes -
Incoming Calls Source Information
It's better if there is a section in the Admin Portal and the RC app where RingCentral users will be able to identify the platform (Facebook, Google, WhatsApp) that callers are using to place their outbound call to our RingCentral number. To be able to see where they're calling from will help the business.
2 votes -
Remove TCR message banner for Inbound SMS user
The user is registered for inbound SMS only, but they are seeing the message at the bottom: “You can’t send or receive texts until your number(s) have been registered with US carriers. Register here.”
This message confuses the user about whether they still need to register or not. The admin is requesting to remove the SMS reminder for TCR registration.
2 votes -
Option to Disable Voicemail Notification for SMS Limit
Every day, the customer is receiving VM notification for earning SMS limit usage, this clogs their VM messages and there should be as specific setting to disable this.
2 votes -
Pause Automatic Call Recording
I suggest adding a pause or mute feature to the automatic call recording system. This would allow users to temporarily disable recording during sensitive or confidential discussions, ensuring that important details are not captured. This enhancement would help protect privacy and maintain confidentiality during calls.
15 votes -
Support for Hyperlinked Text in SMS/MMS Messages
I would like to request the ability to send hyperlinked text (i.e., clickable anchor text) in SMS or MMS messages sent through the RingCentral app.
Currently, RingCentral supports sending raw URLs (e.g., https://example.com) via SMS. While these URLs are clickable on most modern devices, they often appear lengthy, messy, and not user-friendly — especially when communicating with clients or customers.
The goal is to enable a cleaner experience where a custom label or anchor text can be used instead of displaying the full URL.
3 votes -
SMS notification sent by RingCentral should be coming from the same number
When RingCentral sends notifications via SMS, the messages come from different phone numbers each time. This needs to be fixed so that they all come from the same phone number every time.
3 votes -
Call waiting for TELUS Business connect
We want to add the call waiting feature on the TELUS Business Connect Platform
3 votes -
Retrieve Meeting
Requesting to have the ability for the Main super admin of the account to retrieve a meeting ID if the user or host left the company and their extension is deleted from the account.
1 vote -
Caller ID number should not be visible to the recipient.
The customer would like to hide the caller ID when making outbound calls. The caller ID number should not be visible to the recipient.
1 vote -
Feature Request : To receive OTP/Security Code through phone call
Feature Request : To receive OTP/Security Code through phone call
Details : The OTP option is not working properly to receive it through the phone call using the BTCW phone number. It disconnects the call before getting the devices ring on the cx end.
Current behavior : When the OTP call rings the BTCW number it will immediately announces the code and disconnects the call before it reaches the devices assigned to ring Settings
Brand : BT Business
1 vote -
Exporting entire history of SMS /calls / voicemails for specific users
Exporting entire history of SMS /calls / voicemails for specific users
Hi,
When searching, it looks like there is a limit to the amount of data that can be exported at a time. I wanted to confirm:
We want to be able to choose a specific user, then export the entire history of all data (calls, voicemails, messages, SMS) that has been sent/received by the specific user.
Can this be done all at once?2 votes -
I would like as you set your Available, Do Not Disturb, etc. and then to be able to update your Status at the same time instead of the way i
I would like as you set your Available, Do Not Disturb, etc. and then to be able to update your Status at the same time instead of the way it currently closes and you have to go back in to update your status message.
2 votes -
Remove Time Limit on OTP
I would like the timer on the OTP to be turned off. When a new caller logs into a caller account, it sends an OTP to our email. The RingCentral OTP is only valid for a short period of time. I would like this to be turned off or at least extended so it can be input within a longer period of time.
2 votes -
Request to Disable "Press Decline to Send to Voicemail" Prompt in RingCentral App
disable the prompt “To send a call to voicemail, press Decline” when making a phone call
2 votes -
Faxing: Ability to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)
Faxing: Ability to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)
4 votes
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