12090 results found
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Receive RIngCentral video recording attachment to my email
I want to recieve the RingCentral video recording to be automatically sent to my email.
1 vote -
Trigger screen pop when customer answers Deskphone call in RC App Connect
We use our deskphone to make and receive calls. We would like incoming call to pop up automatically in Redtail so the advisor or I can make a quick note.
1 vote -
Stay recorded while moving your call to another device on the same extension.
Keep recording even if you switch phones during the call with the same extension number
1 vote -
Separate Creation vs Management Permissions for Call Queues and Message-Only Extensions
We’d like to submit a feature request related to role-based access control for Call Queues and Message-Only Extensions in RingCentral.
Current Behavior
At present, the ability to create new Call Queues, Ring Groups, and Message-Only Extensions is tied to Group Management permissions, which are included in the Supervisor role. As a result, supervisors can both create and manage these objects.Customer Need / Use Case
Customers would like to:Restrict the creation of new Call Queues and Message-Only Extensions to Phone System Admins only
Continue allowing Supervisors to:
Manage queue membership
Adjust schedules
Manage message-only co-recipients
Perform day-to-day operational changes
…
1 vote -
Add
New Account Set Up. When setting up a new account the criteria for choosing a PIN are not shown statically before you create the PIN. The criteria are shown only as a dynamic indicator below the field where you must create and enter a new PIN. Many sites that ask the user to create new "PINs" require alpha-numerical formats (technically passwords/passkeys) but there is no way to know that the required PIN is numerical only- until you start typing a number first. If a letter is entered first (or second)- the criteria shown gives the impression (with a red circle…
1 vote -
Shared Contact Addition
Implement a functionality that allows users to manually add contacts, which are then automatically synchronized and added to the contact lists of other designated users within the organization.
Benefits:
- Streamlined contact management across teams
- Reduced duplication of effort in maintaining contact lists
- Improved consistency of contact information
- Enhanced collaboration and communication efficiencyProposed Implementation:
- Add a "Shared Contact" option when creating new contacts
- Allow users to specify which groups or individuals should receive the shared contact
- Implement real-time synchronization of shared contacts across user accounts
- Provide options for editing and removing shared…12 votes -
Add notification option "by task" when missed calls or voicemail occurs
With the pre existing notification options via email or SMS, Create "task" option that will select a user extension will be given a task via glip if a voicemail or miss call appears
Use cases:
call queue overflow monitoring
miss calls followup2 votes -
Sign out option on the app for Message-only extension
Requesting the addition of a Sign Out option for Message-Only Extensions within the RingCentral mobile app.
We currently have a Message-Only Extension that I logged into using the RingCentral app on my Android smartphone. However, there is no available option to sign out from this extension, as the Sign Out button does not appear in the Profile Menu when using a Message-Only Extension, unlike with a regular user extension.
3 votes -
Block IP Addresses when not from the RingCentral IP ranges.
Automatically block IP Addresses when not in the following IP ranges:
80.81.128.0/20
103.44.68.0/22
104.245.56.0/21
185.23.248.0/22
192.209.24.0/21
199.68.212.0/22
199.255.120.0/22
208.87.40.0/22This is to avoid Phantom calls or SIP attacks.
5 votes -
Ability to download message/chat transcript.
Ability to download message/chat transcript.
4 votes -
Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.
Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Having the document attached to the confirmation email will make it easier for the Legal Assistants, Paralegals, and Attorneys to identify which case that fax belongs to.
167 votes -
option to remove or customized tabs on Phone tab on RC app
have an option to remove or customized which tab should show when we click the phone tab, because previously only favorite tab is showing there but now HUD, notes and transcript is now showing .
1 vote -
AI Notes in Embeddable Widget
Need to be able to generate and access AI Notes in RingCentral Embeddable Widget.
1 vote -
There should be an option under the user phones that allow to choose between first name last name, Phone Number , or EXT number
Can you please add the ability to change the the display name on the poly edge phone from the RC admin portal?
There should be an option under the user phones that allow to choose between first name last name, Phone Number , or EXT number1 vote -
Call queue allow members to change their queue status
Need a third option in this drop-down that allows specific members
to change queue status. Currently, it's all or nothing (screenshot below on where the option is
needed).1 vote -
Ability to remotely configure the Yealink W76P to set up a direct transfer without an announcement
Ability to remotely configure the Yealink W76P to set up a direct transfer without an announcement
1 vote -
lock ringer of yealink
There should be a better way to get client a custom configuration for yealink device T57W to lock ringer, since this affects client business
Regards
Ram Carillo
APAC Support Team1 vote -
Block all External Incoming Calls
A way to easily block all external incoming calls but only allow select internal extensions to call extensions.
The idea is to prevent anyone from outside the company from calling the select phone and allow people within the company to call those devices/phones.
The use case for us is we are using Ring Central with Algo Intercom devices and would like to control who can call the intercoms. We do not want any spam calls that can call our intercoms.
21 votes -
Admin Visibility for Auto-Reply SMS Settings
Overview:
Currently, administrators do not have the ability to view which users have enabled auto-reply text messaging within their individual RingCentral apps. The only way to verify this setting is by logging into each user account manually, which is time-consuming and inefficient—especially for organizations with a large user base.Proposed Enhancement:
Add a feature to the Admin Portal (or relevant dashboard) that allows administrators to easily view the auto-reply SMS status for all users in their organization. This could be displayed as a column in the user management table or within the messaging settings section for each user.Benefits:
Operational…
7 votes -
Hide Contacts EMAIL ADDRESS on the App Contact list
On the Contact list under "All Contacts" RC has the user's name and below the users email address. Why? If you want the email address you can just go into the Contacts Profile. If you add the contact as a favorite the email address is replaced with the users Availability status, which is MUCH for useful in an PHONE telephone application/list. We do not email through RingCentral so I do not see why it would show a contacts email address instead of the users Presence Status.
Many ways to go about this.... have the ability to hide users email address,…
2 votes
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