12090 results found
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Resend fax
To have the ability to resend multiple faxes at once, especially those that failed to send.
2 votes -
Service Web Customer Portal
Some general quality of life improvements requested.
Portal performance can be slow at times leading to tasks that should be quick taking longer than one would expect
Columns cannot be adjusted in some circumstances, leading to an inability to quickly peruse various lists as naming conventions are cut off
Parity in menus, for example: Call forwarding on a queue allows users to forward calls to an external number, whereas site level call forwards does not
3 votes -
Time widget in chat
We always chat with collegues from different time zones and raising questions like:
- "Is it comfortable for you to have a meeting at 7:00PM EST/08:00AM GMT-6/15:00 (your city/country/etc)"I would like to have a button in the message window (right to the text format/file attache/emojis/gif/audio-video message).
On click:
- Open a window to type or select date-time from timepicker
- Click "OK"
- Add something like: {datetime:2025-05-02T12:30:13UTC} in the message
- Show it for all users in theris timezoneI see message:
- "Would you like to meet at 05 May 19:00 EST?" (my timezone)
Person sees:
- "Would…10 votes -
Call queue logs visibility for unavailable call queue members
The call logs of the call queue group should be visible for unavailable members(in the RC app), also, not just for available members on the queue.
2 votes -
Description: When sending faxes and the result/status is showing in the log as "unknown" the receiving fax is actually receiving the fax 3 t
Description: When sending faxes and the result/status is showing in the log as "unknown" the receiving fax is actually receiving the fax 3 times. Is there any way to disable this automatic resending so that faxes are only resent at our discretion and not automatically?
3 votes -
Option to Completely Disable iOS Contact Integration
I would like the ability to fully turn off integration with iPhone iOS contacts. Even with call logs turned off, when I try to call someone from my personal iPhone contacts, I still get the option to place the call using RingCentral.
I will never need to call my personal, non-work contacts through RingCentral, and this creates the risk of doing so by mistake. Please add an option to completely disable iOS contact integration so that RingCentral only ever handles work calls and contacts.
3 votes -
Feature Request: “Text Send Failure” Message on SMS Thread Preview
Description:
Currently, the “Text Send Failure” notification continues to appear in the SMS thread preview, even if the failed message occurred long ago. This can cause confusion for users, as it gives the impression that the most recent message did not go through successfully.Suggested Improvement:
The “Text Send Failure” indicator should automatically disappear from the SMS thread preview once the user reopens the conversation.Current Limitation:
At present, the only way to remove the notification is to edit and resend the failed message or delete all failed SMS messages, which can be time-consuming — especially when the failed messages…3 votes -
Currently, T-Mobile and some carriers block bulk SMS when sent in high volumes, causing messages not to reach recipients.
When sending bulk SMS through RingCentral, messages to T-Mobile numbers often fail if too many are sent at once due to their rate-limiting feature. I suggest adding a scheduling feature that automatically sends messages in smaller batches. This would reduce failed messages, ensure important messages reach recipients, and improve the overall reliability of bulk SMS campaigns.
2 votes -
Time Zone Association for Auto-Receptionist Custom Rule Schedules
Providing the ability to assign a time zone to custom auto-receptionist rules—rather than relying solely on fixed dates and times—ensures accurate call routing, simplifies administration, and supports global, scalable deployments.
1 vote -
auto rotate fax
Automatic rotation of fax when sent in a wrong view
1 vote -
HUD List Vertical Format vs Horizontal Format option
Request the HUD list be available in vertical tile format versus horizontal tile format without having to manipulate the HUD list after popping it out.
48 votes -
Call waiting to Call queue
Ability to automatically transfer a call from the call waiting of a user extension to a call queue when a member becomes available.
1 vote -
Display Custom Customer Info on Yealink Phones
The customer would like to customize the caller ID display on Yealink desk phones for calls routed through a Call Queue. Specifically, when a customer dials the company hotline and the call is answered by a user in the queue, they want the phone display to show additional internal information associated with the customer’s extension or account.
Current Behavior:
Currently, the phone displays:The Call Queue number that was dialed (e.g., Hotline Number), and
The caller's phone number.
Requested Behavior:
Instead of displaying just the phone number in item #2, the customer would like to show custom text such as:…
4 votes -
Poly Lens Integration with RingCentral
Poly Lens is a great management tool developed by Poly (now HP) to allow administrators to push policies and custom configuration down to Poly handsets. They have some integrations already with Microsoft and Zoom. It would be fantastic to have RingCentral work with them to have RC added to their integrations list, allowing the phones to be provisioned to RingCentral but configuration managed by Poly Lens.
33 votes -
TCR/SMS Campaign Registration | Email Domain
For small businesses that do not own a branded domain for an email address but have a proof of web presence and legitimacy of business, it should be allowed for text messaging.
4 votes -
Automatic Opt-out SMS Template for Ringcentral Desktop app
Please add an option to add an Automatic Opt-out template when sending SMS on the Ringcentral Desktop App.
9 votes -
Using a Shared RingCentral Number While Displaying the HubSpot Contact Owner as Sender
We wants to use the RingCentral number assigned to extension 1 to send SMS messages through a HubSpot workflow. However, instead of showing the extension 1 as the sender, they want the message to appear as if it was sent by the HubSpot/Sales contact owner.
1 vote -
disable call recording notification
would like to have an option to received a notification on the email if the call recording was turned off or if someone turned it off.
1 vote -
Access to AI content
A feature for super admin users to access the AI content of other user extensions
15 votes -
Implement a "check sync" feature where the server sends a command to the device to trigger a restart
When we swap phones to another user in the Admin Portal the phone is not coming up with the new users information. It is basically saying there is no user assigned. We have tried this multiple times. Hoping support can help work this one out.
1 vote
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