12721 results found
-
Endpoint Visibility for Admins in the Admin Portal
Admins need an easier way to identify users on hardphones or the RC App. There should be an indicator in the admin portal.
2 votes -
Option to turn off regular SMS if Beetexting is already added in the account
If Beetexting is already added in the account the customer should have the option to turn off the regular SMS
If the customer added Beetexting, the regular SMS duplicate the message, which is a normal behavior. But cx want to have the option in the settings to turn off duplicate SMS
8 votes -
External number to have screen caller feature
Requesting to allow external number to have screen caller feature when number is added on a user ring settings
2 votes -
Option to disable Auto-Hold when answering 2nd call with 5 call queue concurrency
While Maximum Concurrency allows agents to receive multiple queue calls, answering a second call currently forces the first caller onto hold automatically. We need a toggle to disable this Auto-Hold behavior. This would allow an agent to answer a second concurrent call and keep both audio paths active simultaneously (Instant Merge), eliminating the manual "Hold then Merge" steps and providing a seamless experience for high-volume dispatchers and receptionists.
2 votes -
move direct message to shared inbox
Move messages from direct tab to shared inbox
2 votes -
1 vote
-
Request original STT for compliance requirements.
Request original STT for compliance requirements.
1 vote -
Live Reports Enhancement
We would like the Live Reports widget to display user extension status, identify the next recipient in the call queue, and provide combined user and call queue details in a single view.
1 vote -
Ability to display contact name as display information in call queue
Ability to display contact name as display information in call queue
1 vote -
manually send a SMS message to call waiting on the other line
If another call came in during an active call, I want to have a button that allows me to send an SMS message on the call waiting on the other line rather than holding the first line and then speaking to the second caller.
1 vote -
enhanced information when transferring to a queue
When transferring to a RingEX queue, users should be able to see how many queue members are available/total similar to RingCX.
For example in the screenshot I can see that there are 0 available out of 1 total.
1 vote -
Allow Direct Number to Be Set as Main Company Number While Preserving Original Roles
Description:
Customer is requesting the ability to assign an existing direct (extension) number as the main company number, while still retaining full functionality of all existing number assignments.Current Limitation:
At present, when a direct number is assigned as the main company number, its role is changed within the system and it cannot simultaneously remain assigned as a direct extension. Additionally, the original main company number cannot remain independently assigned to the Auto-Receptionist without reconfiguration.Business Use Case:
The customer requires the following configuration flexibility:A direct extension number should be usable as the main company number (public-facing number)
The…1 vote -
lack of deskphone support when it comes to templates
under phone system > templates section. There is a lack of support when it comes to deskphone templates. I would like to see this added in the future.
1 vote -
deskphones and templates
In the "user settings" and "user call handling" templates, under the phone section, there should be a deskphone option to add/remove in the "ring settings" section. This will keep the deskphone active in the ring settings for users who have deskphones under their extension instead of it being removed when a template is applied.
1 vote -
deskphone added to templates
In the "user settings" and "user call handling" templates, under the phone section, there should be a deskphone option to add/remove in the "ring settings" section. This will keep the deskphone active in the ring settings for users who have deskphones under their extension instead of it being removed when a template is applied.
1 vote -
Enable WhatsApp messaging channel
Should have an option to connect WhatsApp Business for RIngEX users instead of having to purchase RingCX license to be able to use WhatsApp Business feature.
4 votes -
Delegates Audio Alert
RingCentral only allows a delegate's phone to physically ring (audio alert) for a maximum of two (2) delegators, for the other 2 delegator, she can only use a visual alert(blinking lights/pop-ups on her phone). It's very important to have an audio alert for all the delegators.
1 vote -
notification
The call recording needs to capture certain keywords and send a notification by email.
1 vote -
make a pop up notification if a fax fails to send.
It would be helpful if RingCentral provided an in-app notification when a fax fails to send. Currently, failure notifications are sent via email, but multiple people monitor that inbox, making it easy for the sender to miss the notification.
A more effective solution would be to notify the user who sent the fax directly within RingCentral. Similar to the existing red notification indicator, a different colored notification, such as a blue dot, could alert users that one of their sent faxes has failed and requires attention.
1 vote -
"Auto Answer" Toggle for Desk Phones via Admin Portal
Enforces Uniform Operational Compliance: Currently, turning off "Auto Answer" in the Admin Portal only dictates softphone app behavior, allowing physical desk phones (like Yealink, Poly, or Cisco) to bypass the policy via local menus. This feature allows administrators to maintain a strict, uniform call-handling standard across an entire organization.
Reduces Security and Privacy Risks: In sensitive or remote environments, an unmonitored desk phone left with local "Auto Answer" enabled can open live audio lines without a user's explicit consent. Centralizing this block ensures strict privacy controls.
Eliminates Admin Friction and Blind Spots: Administrators currently assume global toggles apply universally. Forcing…
1 vote
.png){kind=link}
- Don't see your idea?