12971 results found
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Enable Number Selection for Special Order Area Codes
Problem Statement
Currently, when a customer requests an area code that is sold out in our standard database (e.g., 770 in Morrow, GA, or 937 in Fairborn, OH), the Telco Team must place a special order directly with partner carriers. Because the partner carrier automatically assigns the available numbers to RingCentral, we are unable to provide the customer with a preview list of phone numbers to choose from. Customers are forced to accept a randomly assigned number blindly.
Use Case
Business customers frequently want to pick a "good number" for their local branches rather than settling for a random sequence.…
1 vote -
AIR forwards call to designated voicemail box
AIR forwards call to designated voicemail box if the caller mentions I want to leave a message or if no one is available. Currently there's no option in transfer by context that forwards to a specific voicemail box
1 vote -
mark call queue voicemail as
Add the ability for call queue members to mark voicemails as dealt with or still needs attention via sms or notes.
1 vote -
Using Closed Caption in RingCX via SPOG
We need to implement closed caption in RingCX via SPOG. Currently only standard RingEX calls only has this.
4 votes -
Schedule Closed
In RingEX, I would like to create a schedule where the office would be closed on certain holidays, so the system will play the correct voicemail.
11 votes -
Change voice prompt for "You have made an invalid selection"
Change the default messages that play when someone presses an invalid input in the IVR menu.
2 votes -
Custom Fax Forwarding Rules for Company Numbers
Summary:
Request the ability to create dedicated forwarding rules specifically for fax transmissions received on company numbers, independent of voice call routing rules.Business Need:
Currently, inbound faxes to a company number follow the same call routing rules as voice calls. This creates a limitation for organizations that forward their main company number to a call queue, particularly during after-hours, resulting in intermittent or unsuccessful fax forwarding to external destinations.Providing separate fax routing rules would allow administrators to define how fax traffic is handled without impacting voice call routing, improving reliability and flexibility for businesses that rely on fax…
1 vote -
Improve Visibility of Cloud Connect Routing Configuration During Troubleshooting
During troubleshooting, it was not immediately apparent that the affected DID was configured to use Cloud Connect. This led to extended investigation into network, endpoint, and audio-related causes before the Cloud Connect routing path was identified as the source of the call delay. Add clearer visibility or indicators that show when a number is using Cloud Connect so support engineers and administrators can quickly identify the routing configuration and determine whether it may be contributing to call flow or latency issues.
1 vote -
After-Hours Schedule Display Clarity
The current "After hours" summary UI displays Mon, Tue, Wed, Thu, Fri after 4:30 PM. We find this confusing because it visually omits Saturday and Sunday, leading us to believe weekends are not covered by after-hours routing (even though they are functionality-wise).
Please update the UI text/visual summary to explicitly state weekend coverage (e.g., displaying Mon–Fri after 4:30 PM & All Day Sat–Sun) so users don't have to guess whether weekends are included.
1 vote -
add a condition in the workflow builder to identify if the caller is in my personal contacts list
Currently in the workflow builder templates there is a template for Voicemail autoresponse:
Automatically respond via SMS to customers who leave a voicemail. However as the website specifies it's not appropriate to send SMS messages to those who haven't opted in. I'd like to add a condition in the workflow builder to identify if the caller leaving the voice message is in my contact list. If they are, they most likely have already opted into messaging.1 vote -
Allow SMS in AI Receptionist to Be Sent from Extensions Other Than the Super Admin
Summary:
In the current implementation of the AI Receptionist (AIR), the SMS messaging feature is restricted to using only the super admin extension as the sending number. This limits flexibility and usability for organizations that require communication to be routed through other user extensions or departments.Current Behavior:
When accessing the “Send Text Message” feature within the AI Receptionist, only the super admin extension is available as the sending number.
There is no option to select or assign another user extension or number.
Requested Enhancement:
Provide the ability to select from a list of eligible user extensions or direct numbers…
18 votes -
Setup Authorization codes for outbound calls on a phone
Would like to setup Authorization codes for outbound calls on a phone
3 votes -
Audit log who and when changes made on a report or subscription
Include an audit log which Performance report or subscription was recently changed, who made the changes and when was the change made. It should also track items which were modified like users or kpi.
1 vote -
Allow Fax-Only Numbers to Appear in "Called Number" Selection for Site Custom Rules
Description:
Currently, phone numbers configured as Fax-only do not appear in the "Called Number" selection when creating or editing Site-level Custom Rules (Site Call Handling) in the admin portal.However, testing confirms that custom rules do successfully apply to fax traffic when the number is temporarily set to "Voice and Fax," added to the rule, and then reverted back to "Fax-only." This indicates that the backend supports fax interactions within custom rules, but the UI restricts selection based on number type.
Problem Statement:
This creates a usability gap where:Fax-only numbers are not selectable in the UI
But are technically…1 vote -
RingCentral AI Integration with Zoho CRM
RingCentral recently introduced AI-driven transcription and summarization capabilities, providing sales agents with concise call summaries, transcriptions, and actionable items derived from recorded calls. To enhance productivity and data accuracy, we request a direct integration allowing these AI-generated summaries and action points from RingCentral to seamlessly sync with Zoho CRM.
Requested Features:
Automatic transfer of AI-generated call summaries and transcriptions from RingCentral to Zoho CRM.
Associating call summaries, transcriptions, and action items directly with the respective lead or contact records in Zoho CRM.
Real-time or scheduled sync options to ensure timely availability of call data within Zoho CRM.
22 votes -
Improve Fax Service Compatibility with Special Characters and Emojis in User Extension Names
We would like to request an enhancement to improve the compatibility and validation handling of special characters, Unicode symbols, and emojis within user extension display names, specifically for RingCentral Fax services.
In a recent support investigation, outbound fax functionality consistently failed for a user who had an emoji included in their extension display name. After removing the emoji and refreshing the user session, outbound faxing immediately resumed normal operation.
While emojis and Unicode characters are generally accepted in user profile names across the platform, certain backend fax services or integrations may not fully support these characters, leading to unexpected service…
2 votes -
Unified Device Management
A request for better "overlap" between mobile, desktop, and desk phones. Currently, the user feels they are managing the same information (e.g., call history/logs) three separate times.
3 votes -
Option to Disable Call Waiting Beep on Call Queue
Feature Request: Option to Disable Call Waiting Beep on Call Queue
Description:
Please add an option to disable the call waiting beep for agents in a call queue. While call waiting would remain enabled, removing the audible beep would help reduce distractions during active calls while still allowing agents to receive incoming calls.5 votes -
Reduce Ring Interval Duration from 5 Seconds to 3 Seconds
Request to add an option to reduce the call ring interval from the current 5 seconds per ring to 3 seconds per ring.
This would allow organizations to configure faster ring cycles for improved perceived responsiveness, especially in high-volume or customer-facing queues, while still retaining the existing 5-second default for standard use cases.
2 votes -
Allow to connect Intercom devices to ATA
Option to connect an Intercom device using an ATA Device connected to an extension.
1 vote
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