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10303 results found

  1. Need "dial zero" to be able to be uniquely assigned for each IVR Tree menu.

    The customer has multi-site, but even within a site he needs to be able to set where "dial zero" goes for each IVR tree menu. For example if a caller dials zero in the support tree menu in Cleveland it goes to the Support team admin, if someone dials zero from with the Sales team menu in Cleveland, it goes to the Sales team admin.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Download User List should include Caller ID by phone

    Request is for the User List to also include Caller ID

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. No additional prompt for account info if signed in using SSO

    SSO should not prompt for email/account info RC apps after sign in using SSO.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. Limit emails from RingCentral to "all users"

    Messages that are sent to all users can be disruptive. If all users got a notification of SSO enabled it will alarm a portion of the users.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Mobile Directory Filter

    On RingCentral mobile, the contact/directory feature does not have the same abilities as on desktop. For example: On the desktop RC Phone app, I can filter by site so I can see all users in a particular site. Another example is searching on title. "Branch Manager". The mobile app does not see this information.

    1 vote
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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  6. Option to change the default number of rings when users login to HotDesk

    When users login to hotdesk, the number of rings is by default 4. We can change it but when the user logs out and logs back in, it again go back to 4. We need to keep a longer number of rings so users don't have to change it everytime.

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  7. Caller id covers the toggle where you can leave or enter to accept queue calls-need a widget toggle or to move it

    My caller id on Android comes up on the top and covers the whole top when a call is coming in. I often have to leave the queue so someone else can pick it up (if I'm already busy with something) and I can't get to the toggle without repeatedly disconnecting the current incoming call. If I'm not quick enough to get to that toggle, I have to do this many times which I'm sure is not fun for the caller. A widget on/off queue button or toggle that we could place on our wallpaper/phone desktop would be great, or…

    1 vote
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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  8. Fax contingent recipient

    If a DID receives a fax, but the user is not signed into the RC desktop or Mobile apps, a contingent recipient should be able to be specified.

    1 vote
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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  9. Better integration with Mac OS build-in calendar and contacts

    We need better integration between Mac OSX and RC App. There should be integration between the Mac OS calendar/team events and contacts (as there is in the mobile app).

    5 votes
    Future Consideration  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
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  10. Add BYOC numbers as Unassigned Users

    The request is to allow BYOC numbers to be imported as an Unassigned User. The current process is to add BYOC numbers as: Auto-Receptionist, Audio Conferencing, Meetings, or Extension. It becomes a manual process to associate the BYOC DID to the user.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Changes to Extension List/Report

    Include all extensions in the account for Users, Auto-Receptionist, IVR Menus, Site Extn, Call Queues, Paging Only, Shared Lines, Park, Limited Extensions. downloadable report or online list of ALL extensions in the account.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. "Ring additional extensions" for Share Line Group

    Option to ring other devices that just the Shared Line Group phones. In the event the call was picked up on one of the "other phones," the call would no longer be visible on the SLG.

    2 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
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  13. Remove the RingCentral app page at end of activation wizard

    The request is for the last page of the activation steps to be removed. Instead, would like to have the RC Phone app pushed to the desktop through the app deployment tool.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Add Thailand for Global Office Supported countries

    Add Thailand as one of the supported countries for Global Office number. This way it can help in utilizing their numbers as Caller ID both Locally and Globally.

    1 vote
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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  15. Create company template for inbound routing to go to a different extension

    The request is for to ability to have a template whereby a call to a specific user's number would direct to a another extensions, queue, etc. Currently, for a 400 user company that wanted to set this for each user, it would require 400 custom rules to be created/managed.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. Shared Lines will not work with Polycom Sidecars which are needed to add presence line keys

    Assuming there is no technical reason it wouldn't work, just need to add the ability to expand Polycom VVX devices with Sidecars when Shared Line Groups are added. Service Web will not allow you to add a Sidecar to a phone that has Shared Lines.

    2 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  17. Auto-text message Hotkey when a cell phone is highlighted.

    I want to be able to highlight a phone number and press a hotkey to open text messages with the number already in there like how auto-dialer works when pressing F6 on a highlighted phone number. Pressing Shift-F8 currently opens a blank text message box and only when RC is the active window.

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  18. Bring back comments/annotations for RC Notes

    The ability to comment on a RC Note (as well as edit) was very useful. Please bring this back.

    3 votes
    Planned  ·  1 comment  ·  App Tasks/Events/Calendar  ·  Admin →
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  19. Prevent numbers from being displayed as CID when outbound dial

    Let us block numbers from being allowed to display as CID when outbound dial. If a number is assigned to the q that has an internal inbound # on it, the user has the ability to see the number and use it as outbound CID. We dont want all numbers to be displayed for outbound

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  20. Provide correct in country dialing format for Toll-Free IVN's

    The request is for the dialing format for each IVN to be added to be able to test the international numbers.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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