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10405 results found

  1. Allow receipt of RingCentral call while on Android call without ending Android call.

    Now I need a separate phone for Ring Central, I do not want two phones. I came here from Vonage after trying 8X8 unsuccessfully.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. RingCentral desktop app (Mac) - Don't use system sound output for voicemail playback

    In the RC App for Mac, the app uses the in-app Audio Sources settings for everything (audio calls, video meetings, etc) except for voicemail playback. Voicemail playback defaults to the Mac system sound output settings and cannot be changed. This design is problematic as it requires the user to either:Set the system sound output to match the Speaker Source setting in the RC App (e.g., a phone headset) so that all audio (RC and system) play through this single output; or Have calls handled via the RC Speaker Source (e.g., a phone headset) and voicemails played back via different source…

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Import ics Calendar to RingCentral App

    It would be great to be able to import a Calendar from an account that isn't Google or Microsoft. Importing an *.ics calendar file would allow us to better utilize the calendar presence feature. Similarly, it would be great to be able to schedule meetings to this calendar as well so that it better integrates with our internal GroupWise environment.

    2 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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  4. The Ability to Choose to Leave a Message or be Forwarded to a Backup Person

    I think it would be excellent capability for an Out of Office message to allow a caller to choose to leave a message on the direct line of the person they called, or be forwarded to a backup person (without establishing an IVR).

    1 vote
    Planned  ·  0 comments  ·  Other  ·  Admin →
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  5. Would you be able to add two notification features?

    Hi there!I am just hoping for a couple of usability upgrades for your platform. Primarily, I would like to be able to adjust notification settings across the whole organization for Teams App chats like I can for incoming calls, texts, and faxes. Currently each user has to change their own through preferences in the app.Secondly, I would like to be able to link these aforementioned App Team chats through email. Currently you are able to post via email, but I would like to be able to connect staff members to a Teams app chat via an email link.Generally, I am…

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. We need to be able to reply to tasks!

    In the previous version of the RingCentral app, we're able to leave message updates in relation to given tasks. This new version doesn't have that, and it makes keeping tasks organized super tricky!

    10 votes
    Implemented  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  7. Add ability for admins to turn off automatic call recording notification emails

    Our main contact is upset he can't restrict the notification emails that reach end users on a couple fronts:A) He believes the liability is on his organization to communicate this to usersB) That aside, he doesn't understand why these notifications need to be sent monthly... why is this needed more than once?He wants the ability to be able to turn these off completely as his business already has paperwork in place with users to address this and these only cause greater confusion.Generational Equity, UID: 2375197015, 11k MRR

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Visual cues for audio activity within phone calls

    RingCentral App Feature request: When using multiple speaker and microphone devices on a given system, callers can be unsure of whether their microphone is working, especially when leaving a voice mail to which the call recipient cannot verify the caller is being heard, perhaps if they have not selected the appropriate microphone device. In a similar case, a caller cannot hear a call recipient after placing a call if they have not selected the proper playback device.To assist with this confusion, display the selected audio devices (speakers and microphone) within the dialpad on every call, and show a vertical or…

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. Ability to have extension numbers that start with 0

    As an example, 012345.

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Allow admins to see and turn off users DND from ServiceWeb

    This will enhance usability and reduce false trouble calls

    5 votes
    Under Review  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  11. Add Company number to Company Info/Auto Receptionist/Company Numbers settings

    When using Multi-site, it can be difficult to find the numbers that are associated with a site and adding them to these locations would make it easier.

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Add the option to disable messages for Call Queues to route to another Group like you can for a User.

    In a User account, under Messages, the option exists to Disable Take Messages and then choose How To Handle Missed Calls and Connect Directly To Group. I would like to see that functionality carried over to Groups - Call Queues to allow more options in call routing such as if the call is not answered in the initial Call Queue, the call can be routed to another Call Queue with an expanded list of Members.

    1 vote
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Revoke Agent Access to Delete Call Logs

    Revoke Agent Access to Delete Call Logs - we do not want agents to have this kind of access as we would want to audit all of our calls

    2 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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  14. Adding Contacts Specific to Each Company Phone Number

    The ability to add contacts per phone number within RingCentral. For example, your corporation has subsidiaries that perform separate and distinct functions, and each company has a separate phone number and associated contacts/clients, and all numbers are managed under the one RingCentral account.The ability to add callers to specific phonebooks for specific phone numbers being managed by RingCentral.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. Sort Tasks for Most Recent & Make Comments & Sub tasks

    Previous version of tasks allowed you to sort by most recent. This is very useful.Also I dont see a way to make comments on a task.Also it would be great to have subtasks.ThanksD

    5 votes
    Planned  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  16. Integrate business impacting alarms in RC portal for proactive action

    Business impacting high and critical severity SBC/gateway alarms should be integrated with RC portal to take proactive action and to minimise the outage.From customer stand point, alarm integration would also help to segregate the issue on timely manner.

    1 vote
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. want to edit my fax tone

    i want to edit my fax tone on a short sound . Let me explain a little more . i want to remove the voicemail on the fax to a short sound tone.

    1 vote
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Admin portal, make departement drop down menu searchable or in alphabetical order

    Department drop down menu when creating a new call queue is not searchable and is not in alphabetical order.

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  19. Add ability to whitelist extensions when block all calls is enabled

    When block all calls is turned on for an extension currently you are only able to add area codes and DIDs to the whitelist. This becomes an issue when the same CID is used for all devices, as allowing the CID would enable all devices to call the blocked extension. If the ability to whitelist extensions was added this would allow whitelisting of a single device.

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. To be able to fax to a group of contacts instead of adding each contact individually

    It will save time when faxing a promo or flyer to many contacts.

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
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