13296 results found
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Need to Disable Users Ability to Pause Call Recordings
As admin, we need to be able to fully control all features. We do not want end users to be able to pause/end Automatic Call Recordings. Also, would like to see notifications if they were allowed and did so.
10 votes -
Adding a "landing screen" that has a summary of messages, voicemails faxes, phone calls, and quick access buttons. Merge them together, ...
...create efficiency by merging all these different modes of communication into a single easy-to-use interface/dashboard. The customer wants to have a "landing screen" that has a summary of messages and voicemails, quick access buttons, etc. One-click button to always to call frequent contacts, Merging all these different modes of communication into a single easy-to-use interface/dashboard .
1 vote -
Hot Desk Session Timeout setting by Role or Site instead of Company Wide
We have some sites which would benefit from allowing no timeout for Hot Desk sessions. We have some sites which NEED to have a session timeout, as people move frequently. Currently, you can only set a default session timeout which applies company-wide. It would be beneficial to allow some granularity in this setting.
2 votes -
Export of all Fax User Data
The ability to export all fax user data is needed to avoid having to manually view the data through the users. Currently, the export only shows the main user data, but not any sub-user data of those who are configured to send and receive faxes or notifications. Imaging having 1000 fax numbers under you purview, and you need to have a report listed showing all the users who have access to send and receive. The time taken to review all user records would be daunting. In the event you want to add a user to an existing fax account, and…
1 vote -
Change Text Interface Back to show list without opening a text
Can you please change the interface back to where the texts would show as a list and we click the one we want to open, instead of how it now automatically opens the most recent text when you go to texts? I don't like how I can accidentally open one without noticing then not respond on accident
1 vote -
Reports or Audits of Paging groups usage
We all know reporting in RC is very limited but would like to request a report or audit trail of the use of paging. do we can find out whom is using paging or if a not wanted page happens we can trace whom the page came from. if I co into call logs there is nothing clean to report on the paging groups. Group number brings nothing using *84 is limited but not much useful info, use of the keyword paging is also limited and not very useful.
7 votes -
Assign Custom Answering Rule to Each Extension at Once
Setup custom answering rule, and assign them to extensions at once
2 votes -
Text to Multiple People Using Zapier
Now that you've added MMS capability to Zapier, also add the ability to text to more than one person. I often have the need to text two people at once; for instance an individual and their manager.
2 votes -
Video Call between Polycom CCX 700 and Polycom VVX 601
-This would allow clients to use the video call feature for the phones-This would encourage purchase of the newer Polycom models
7 votes -
Delete Missed Call History
We have been told it is not within the system parameters for my phone app to "know" that someone else in the office has answered a phone call, thereby creating a HUGE Missed Call list in my App. I would like to suggest adding a feature to allow us to delete my entire Missed Call History at one time, like it is possible to delete All Call History. Please put a "more" options button on the Missed Calls tab, as is on the All Calls tab. Without this we would have to delete the Missed Calls one by one by…
7 votes -
Having the option to remove the pop up for inbound calls
I am referring to the pop up from inbound calls. Depending on what screen I'm am currently on, it will pop up and interrupt any typing until I move it. And since I can't type while looking at the screen ill type whole messages and not have anything typed.
2 votes -
Reporting on Custom Answering Rules
We have over 430 Custom Answering Rules for our company. We have a custom answering rules for each client so that when they call it goes directly to their Client Service Leader rather than the main office line. We would like to be able to pull a report to see all custom rules rather than viewing page by page for auditing purposes.
10 votes -
Please add an optional setting to automatically forward all calls when on a call or video.
When on a call, there is currently no way to automatically silence or forward incoming calls. This is disruptive to the current call, especially because the ringing of the incoming call is louder than the person on the current call. The user can choose to send the incoming call to voicemail, but there are still several second of disruption which can be very distracting. The solution would essentially mean making the user automatically enter DND mode when they are on a call or video.
77 votes -
Call Forwarding to extensions
With the release of the upgraded RingCentral app - we lost the function to Call Forward to an extension (app to app). The only Call Forward function is to a physical phone or device (ie: cell phone). This limits our office functionality and it doesn't make sense why this was not included with the "upgrade". Please consider fixing this issue.
26 votes -
Send voice messages over chat
As a user I'd like to record a quick voice message and send that as an attachment in the chat pane. Like you can do in Whatsapp.Just press a button to record voice, speak your message, then click a button to stop recording. Then send.At the other end, recipient sees the sent file, they click to play the audio, click to stop, click to download it etc.
49 votes -
More options for admins when managing Security Roles
Admins need to be able to manage and delete security roles and manage users quickly and effectively. For example, if an Admin has created and tested a new custom security role with the purpose of extending analytics capabilities to end users and the admin needs to delete the old security role, reassign all the users to the new security role, and make reassign a few more users to a different security role. Within the workflow of deleting a security role, an admin is not given visibility into how many users will be impacted, is not shown what named users will…
1 vote -
Allow E911 Addresses to be added to end user accounts with a simply one address or site selection.
Allow E911 Addresses to be added to end user accounts with a simply one address or site selection. At one time you could update end user accounts E911 Address by simply searching for the location and selecting it and it would automatically populate all the fields. Not sure why this was changed that you now have to distiguish Company by now adding the end username, searching to add the address and hope you don't have to manually input the data for the fields. Please change this back to first method which decreases resource time to complete.
4 votes -
Option to Ignore Contacts and Follow Call Queue Display Setting
Please check if it is possible to add a feature wherein if the caller that is added on personal contact dialed the call queue number, the call queue member will see the details based on the display setting on the call queue and not the details on personal contact.
2 votes -
Downloadable diagram for IVR Menus
I would like to see a feature addition allowing admins to download a diagram/flowchart of IVR menus in an easy-to-read format so that they are able to see in one place what numbers/user extensions will ring when a specific key press happens on an IVR Menu.
2 votes -
Auto provisioning with more Yealink phones
Nearly all Yealink sip phones support auto provisioning, but RingCentral only supports a few of them with this feature. Please enable this feature for all current phones models, even the T3x series. Shouldn’t be complicated to implement, but a huge benefit for alle customer's
4 votes
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