12224 results found
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Upgrade firmare for Yealink T42S, T46S etc.
Yealink has a great dual connect headset (WH63) that can flip between deskphone and softphone/computer. https://www.yealink.com/product/headset-wh63 Unfortunately, it is not compatible with Ring Central because Ring Central's firmware for the Yealink phones is outdated. This was my message to Yealink after hours of figuring this out. Is it possible to push/help Ring Central to update their auto-provisioned Firmware to V86 for the T42S and T46S Yealink Phones? If I update my T42S/T46S handset firmware to V86 so that I can use your WH63 headset, their settings will downgrade the firmware back to V81 and thus the headset is unusable.See: https://support.yealink.com/en/portal/compatibleHowever:…
3 votes -
Yes/no emoji
Emoji are cool but a simple yes/no in professionnal context will help to confirm or answer quickly a question. It could also be used as informal survey.
4 votes -
Folder with option for sub folder
So the folder would be called "Minor Toolbox" then the sub folders would be like "addiction" and in that subfolder would be documents like worksheets that a caseworker could download and use with the youth they work with
5 votes -
Allow 911 Alert Recipients to Listen to 911 Call
When a 911 call is placed, all 911 alert recipients should be part of a queue to be able to pick up and listen to the call in real time. This will allow internal emergency teams to be fully aware of all aspects of the emergency, without wasting precious time by calling each other multiple times to coordinate. In addition the notification team could barge in to provide 911 call centers critical data, if the original caller is unable to provide the information.This is a feature currently supported by Zoom Phones, and should be implemented into Ring Central for both…
10 votes -
Call history to show the number dialed to determine if the call was to a queue or direct
In the call history tab can the calls display what number they called? I am on a queue for the I.T. helpdesk, if someone calls the helpdesk number and I miss it, it shows in my call history (All calls & missed calls) tabs as a missed call but nowhere does it show if they called me direct or if they called our queue. If they called me direct I feel I should return the call, if they called the queue then I can assume someone else answered the call.I know I can do this in the android app by…
2 votes -
Credit Card users should went through some sort of additional verification to prevent misuse
RingCentral should have a way to verify if a person is authorized to use a Credit card.
2 votes -
Team Calendar in New RingCentral App
Bring back to team calendar that shows GLIP tasks on a calendar view. It is in the RingCentral Class app.
32 votes -
Shadow call from people of people at remote sites
in the context of the integration of new employees, manager and new employee must do a call together with customer for example, but manager should not appear in call but could listen and also speak if necessary.
1 vote -
Set task, notify assignee
When setting a task for a team member, currently they are not "pinged".We have many "teams" set up with multiple members on each team.It would be most helpful when assigning a task, the team member the task is assigned to is notified rather than just having to periodically checking tasks throughout the day. Sometimes the task could be completed within a few minutes however it may be hours or the next day before the team member checks tasks.Currently if a team member is mentioned in a team, they are notified. Could a feature be added if a team member is…
6 votes -
Android Auto Answer Calls
I need to be able to at least answers calls using Android Auto. Currently, it just rings to my phone and I'm not able to grab my phone and answer it while driving.
14 votes -
RingCentral APP - Grouping Conversations/Messages
In the RC Classic app, conversations in Teams and Direct Messages group together. The new App does not do this, each message is a separate line and it's actually really frustrating/ugly. Can you please allow the option or set it so that messaging groups together? This would make a bunch of my Engineers very happy.
49 votes -
Colorblind Setting
Allow users to enable a colorblind feature that makes presence indicators change to shapes (X, checkmark, -) for "Do not disturb", "Available", and "In a a call". A significant portion of the population cannot distinguish between the green and red dots currently being used to represent presence in the application.
49 votes -
Simultaneous Ringing in Queues
We desperately need the ability to have multiple queues and as a call makes it way through those queues that the queues the call had passed continues to ring as it adds the second queue then the third queue. I assume this isnt an option based on conversation and research.
4 votes -
allow call queue managers to block calls from nuisance numbers to their call queue
I know this can be achieved using custom rules but most users aren't comfortable using them, a simple block list would be wonderful
7 votes -
Provide list of all prefixes which are chargeable outside of my calling plan
I am seeing charges on my bill for calls that are apparently outside of my dial plan (Domestic and International) but there is nothing within the Portal to tell me which prefixes are and are not included. Please update the Admin Portal to show which prefixes and included (and thus also excluded) from my calling plan. I appreciate there are limitations on Global MVP if we exceed the bundle minutes, but we will be able to see this in the data - at present we do not have any means to see which numbers our user can call which are…
7 votes -
Give a reminder when calls are in Park
Calls in Park don’t get a reminder that there is a call waiting. One can also forget what # the call is parked on.
76 votes -
Smarter Meeting Reminders
I have users that report that when they are already in a meeting or call, the RC app will still pop up a reminder that they need to join the meeting - which they are already in. RC should already know they are in a meeting.
1 vote -
Show name when dialing
when placing an outbound call, show the name of the person I’m trying to call BEFORE hitting the call button. This way I can tell if I’ve dialed correctly.
14 votes -
Allow customer to filter out Missed Call in the Call Logs or Analytics
A customer of mine would like to get all missed call details so they can give the callers a call back, in a way that they do not need to download the logs, save into Excel file and do the filtering
17 votes -
Create teams based on lists with email addresses (Creation of teams in Unify Office)
-Supported so far are only list of pure email mail addresses separated with ';'.-For simple creation it should be possible to create lists in a format
supported by
email-systems like Outlook (including display names + spaces + <email>) , too.
This is e.g.:
Mike Galle <michael.galle@company1.com>; Thiem, Frank <frank.thiem@atos.net>;
Anders,
Marcel <marcel.anders@atos.net>
(Please ensure using Outlook's text only representation)"1 vote
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