12226 results found
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Register customer's number before they can connect to your main number.
We will register the customer's number. Once registered to the main account. The customer will be able to call the main number. If not registered they'll not be able to call the main number.
1 vote -
Subtitles during phone calls
It would be great if a feature was available for during phone calls where you could read subtitles of what the other person is saying. For people who are visual and read lips, it would be really helpful to have that added support. Please let me know if something becomes available!
1 vote -
Reset and Assign should include a clear voicemail option
Reset and Assign should include a clear old voicemail option.
3 votes -
Disable Emojis option
Add the ability to disable Emojis in the messaging pane.This is for instances when links to file folder locations are shared by some of this link is replaced with emojis.
9 votes -
Sync of contacts between Ring Central App and admin portal/soft phones
We are totally frustrated that any new contacts added to through the RC app do not sync with the main repository of contacts in the admin portal or with the soft phones. Even worse, we cannot export from the app so that we can manually update our contacts in the RC admin portal. This issue has caused us endless hours of work trying to update all our contacts so we can an accurate list when we export from ring central admin portal to csv to do text blasts, etc. Very shortsighted to not have added this crucial feature. Please update…
5 votes -
Showing the complete name to appear of incoming caller ID instead of initials using the RingCentral Unified App
Showing the complete name to appear of incoming caller ID instead of initials using the RingCentral Unified App
5 votes -
Local French Dialling
In order for French users to dial locally, users need to have the ability to dial internationally. This is not logical and could create a risk for News UK due to financial impact
13 votes -
Support shortcode messaging
I would like to have shortcode messaging enable into the accounts, I have other platforms that send me text messages through shortcode numbers and I need to be able to reply to it so I can keep up my daily work
3 votes -
Add time of day rules for receiving notifications and sounds
We are global. With groups using Glip for notification, everyone in the group is notified for new postings. With a group in (Germany, France, Netherlands, India) the folks in the group receive notifications throughout the night, even when based in the US. It would be GREAT to have the ability to restrict sounds to hours based on your local time zone: eg No sound notificatiosn from 11:30 Pm to 6:30 AM etc. They could turn them off before going to bed and back on in the morning, but a set it and forget it would be a material improvement. Also…
5 votes -
Ability to turn off miss call notification on the phone app
I like to get notifications for text but I wish there was a way to turn off the notification for miss calls. I know you can go to the phone setting and turn off all Ring Central notifications but that doesn't help because then that would turn off text notifications. Thank you!
5 votes -
Show International calling credits bundle usage on Call Logs
Having a column on Call Logs specifically for calls using up the International Calling Credits Bundle would be a big help.We have over 300 users. 70 of which have global office numbers. It's difficult to keep track of which US extensions are making calls that incur a subtraction from the international calling credits if there is no indication on the call logs. We found that one phone call. There was no indication on the Purchased column under Call Logs. The extension had a US number, and made an international call. But it would be difficult to look through the call…
2 votes -
Application installation/usage by device for NIST/CMMC compliance
Report to show which users have the mobile or desktop application installed/logged in and some identifiying information regarding that device (OS, MAC address, IP, etc.)
2 votes -
Archive Messaging as SMS when sent from Text widget
If a user sends a 'SMS' by selecting a Company contact from Text widget it should send out the SMS gateway and provide archiving as normal personal contact. We need this feature to ensure proper compliance of any texting. Or allow Admin to remove Company contact as option when doing SMS messaging
1 vote -
Forward a call to another phone, but continue ringing initial phone.
Once a call gets forward to another person, the original person still has a chance to pick up the call.
1 vote -
Sync Contacts from Cell to Desktop view too
According to this article, any contacts you import from your cell address book will not appear in your Desktop app. That is nuts! https://support.ringcentral.com/article/5-10-Adding-a-Personal-Contact-via-Android.htmlCurrently, our users e-mail, calendar and contact book do sync between their browser based mail/calendar tool, and their cell phone apps using Active Sync / Exchange format. (We use a program called Group Office for our system, not O365 or Google). If an old program like Group Office can do that, I am sure RC should be able to do this too. Otherwise, our staff end up with two different sets of contact lists which is…
3 votes -
Make the process of removing a phone number from an unassigned extension more intuitive
When deleting a number from an unassigned extension with a phone, it leaves an unassigned user called ext. with no device assigned. There is no way to attach a phone number from inventory to that extension without a device. To associate a phone number as an unassigned extension an admin would need to delete those unassigned extensions without devices then add the new unassigned extension and select the previous number from inventory to attach. That process also involves choosing a shipping method even if the phone is a softphone. It seems very counterintuitive. Suggest not requiring shipping if softphone is…
3 votes -
Enable and allow short text codes and numbers
To receive text from short numbers like IG and from other social media short numbers.
13 votes -
Add keyboard shortcut/ hot key to end a phone call
Rather than having to click on the red button to end a phone call (tricky sometimes to navigate back to the app to find the button).... Create a hot key/ shortcut on the keyboard so that we can hang up a phone call without needing to use the mouse.
11 votes -
Caller ID Name Display on User Extensions End
Would like to add a feature to see the caller ID name of user extensions end not just on call queue's end.
20 votes -
want to be notified when text is undelivered ,through an icon
Background: Notifications for Undelivered SMSProblem: Customer is not getting a notifications on the main screen for undelivered SMSSteps to Reproduce:1. Launch O@H Desktop app2. Send SMS (Example: 7016535315)Actual Behavior: He needs to open the SMS thread in order to check if the SMS is sent or notExpected Behavior: He wants to get notification pop up on the main screen of the app or PC for any undelivered SMSAdditional Info:- For Tier 3 escalation as a FEATURE REQUEST
7 votes
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