11248 results found
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AI Notes Summary and Recap Sharing on RC app
Customer would like to have an option to select extensions that can access the summary and recap of their calls through AI Notes and can share the summary and recap of the call through AI notes
3 votes -
Voicemail Caller ID for Transferred Calls
Description:
When calls are transferred to another user, the caller ID displayed on voicemail notifications shows the main line's number instead of the original caller’s number. This leads to confusion when trying to identify the actual caller. It would be beneficial to have a feature that ensures the original caller’s number is displayed in voicemail notifications, even after the call is transferred.2 votes -
Archiving to Microsoft Sharepoint/OneDrive
As of right now, there’s not an option to choose the SMS/Text archive into Microsoft SharePoint or OneDrive. The next best thing is Google OneDrive. Our firm (along with many other businesses) use Microsoft 365 for all their business tech. This functionally would be very convenient if the integration was built.
9 votes -
received call notifications
wants to add "received calls" under the notifications tab per extension
9 votes -
Include LEVN Wireless Headsets as a recommended headset option.
Include LEVN Wireless Headsets as a recommended headset option.
4 votes -
Call Recording for Blocked Caller ID
Calls are currently not recorded when the caller ID is set to “Blocked.” Enabling call recording for calls with blocked caller IDs would improve service reliability and ensure comprehensive call logging, supporting quality assurance and compliance efforts.
1 vote -
Ability to not save a voicemail
If the voicemail is extremely short (2 seconds or less), our company occasionally receives bothersome bot calls that leave voicemails of that length. We would like to have an option, either from the user or admin side, to enable or disable this behavior.
1 vote -
Call Logging Based on RingCentral App Login Status
RingCentral mobile app should be designed to generate call logs on a user’s personal phone only when the user is actively signed in to the app.
If the user is not signed in to the RingCentral app, then no RingCentral-related call activity should be recorded in the phone's call log.
1 vote -
Ability to Enable Forwarded Numbers Without Contacting the Carrier
We understand that there is a need to contact carriers in order to enable call forwarding from external number to a RingCentral number. However, it would be better if the feature would automatically work once external numbers are added as Substitute Caller ID/Forwarded Numbers without having the need to submit any bills, agreement or contacting the carrier to do it. Hoping the RingCentral can do it in the future on behalf of the customers in order to avoid inconvenience.
1 vote -
RingEX License re-allocation
There is no option in the Admin Portal to re-allocate the license once the user already has a License, for example, we have 2 types of License which is RingEX License and RingEX License, but once the user already has a RingEX License, we cannot edit/upgrade the license to RIngEX License without deleting the user and creating a new one.
3 votes -
park
Would like to be able to customize the time out for park. We would like it to have a value of infinity instead of limiting. FYI - The call parking time out is set for 5 minutes but can be increased to 8.5 minutes.
3 votes -
Automatically turn-on Member status after disabling DND
Customer wants the member status of a user to turn on automatically, after disabling DND. Right now, Whenever she disables DND, she needs to manually enable the member status from the Call queue itself.
1 vote -
Color blind mode
Offer color blind mode for presence. Some people have a difficult time differentiating between the green and red icons.
1 vote -
access everything on the admin portal not on the app
changes made in the admin portal should automatically apply without requiring additional changes on the desktop app.
1 vote -
The ability to schedule a user account to Disable on a future date
Just like the schedule invite for a user account that was implemented it would be nice to have a feature in the Admin Portal to schedule a user account to disable on a specific date.
1 vote -
Need to restrict outgoing call from Main Company number.
Need to restrict outgoing call from Main Company number. Also want that user can not see or select Main company number and IVR number while dial outgoing call.
1 vote -
Missed call notification
Ability to trigger a notification via SMS or Email if someone call in and hangup/missed call if no action is entered for company greeting/IVR. Or if missed call did not reach any Extension
1 vote -
Allow voicemail boxes to be search by name
When someone calls a main number and you get the option to dial by name it would be nice to include the names of voicemail boxes.
1 vote -
Entire Analytics Features Access for A standard Role
Currently the only feature that a standard role can access in Analytics is Business Analytics but they want the user's to have an access with Entire Analytics Features
1 vote -
Activate voicemail boxes
It would be nice to be able to build and activate a voicemail box without sending an invite.
1 vote
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