13285 results found
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Ability to Browse Corporate Directory on Poly Phones Without Manual Search
Currently, Poly phones require users to manually type in a contact name to access the Corporate Directory. This process can be time-consuming, especially for organizations with large directories. There is no option to browse or scroll through the Corporate Directory directly from the phone.
Provide functionality on Poly phones to browse the Corporate Directory, similar to how mobile or desktop RingCentral apps allow scrolling through contacts.
4 votes -
dials out to multiple phone numbers at one time.
Allow to dial out to multiple phone numbers at one time.
6 votes -
Additional key line that can be assign to the user extension itself
Ability to assign not just two key line but 4 key line to the user extension itself as its presence.
Example:
User Ext 101 's presence will show as all 4 lines as User ext. 101's name.
1 vote -
wait announcement
Support playback of the "When they are added to queue" announcement without conflicting with While Waiting in Queue settings.
Currently, the admin portal provides an option to play an announcement when a caller is added to the queue. However, this feature does not function as expected because it conflicts with the existing "While Waiting in Queue" settings. As a result, the announcement cannot be enabled and used independently.
1 vote -
rc app
Support playback of the "When they are added to queue" announcement without conflicting with While Waiting in Queue settings.
Currently, the admin portal provides an option to play an announcement when a caller is added to the queue. However, this feature does not function as expected because it conflicts with the existing "While Waiting in Queue" settings. As a result, the announcement cannot be enabled and used independently.
1 vote -
Bulk RingEX License Update for Multiple Users
Description:
We would like the ability to update RingEX licenses in bulk for multiple users from the Admin Portal.
Currently, changing a user's license (for example, from Video Pro to RingEX) must be done one user at a time. This becomes very time-consuming and inefficient when migrating or updating large numbers of users.
Requested Enhancement:
Allow administrators to select multiple users and change their license type in a single action.
Support bulk license changes through both the Admin Portal and CSV/Bulk User Update templates.
Automatically validate license availability before applying the changes.
Provide a summary of successful and failed updates…1 vote -
Detailed call reporting with the recipient's carrier, country and caller ID name
We need a batch carrier/line‑type (LRN) and CNAM lookup for the attached list of external numbers dialed from our RingCentral account.
What we need returned per number:
• Current Serving Carrier (OCN if available)
• Line Type (e.g., mobile, landline, fixed/non‑fixed VoIP, toll‑free)
• Caller Name (CNAM), if supported
• Country (assume US unless otherwise indicated)Input attached: uniqueoutboundnumbers.csv with columns DialedDigits, DialedNumber. This would help us calculate precise % of outbound dials to mobile vs. non‑mobile.
4 votes -
Option to submit ticket through email
This is important specially when there is RingCentral Outage, users who cannot submit ticket through online because of the sign in outage or if they cannot call the hotline because of the high volume of calls.
9 votes -
Duplicate Presence Button
To allow Presence to be duplicate to other extension's device.
5 votes -
Multiple Contact Email Addresses for First Born Super Admin
Please consider adding support for multiple contact email addresses for the First Born Super Admin (FBSA). Currently, only one email address can receive notifications and approve high-risk account changes. Allowing an additional contact email would ensure that if the primary Super Admin is unavailable (e.g., in a meeting, on vacation, or otherwise unavailable), another authorized contact can receive notifications and respond to account-related requests without delay.
1 vote -
Short Code extensions per User Extension
They would like the option to increase or decrease the number of digits allowed for short code extensions on a per-user extension basis, rather than applying the change to the entire account.
1 vote -
Ability to change Company name in the fax cover page every time I send faxes
I have 4 companies that I need to send faxes from but I'm using just 1 fax number. I need to toggle company name or have options to change it
2 votes -
Convert hot desk to standard phone
Option in service web to change device in service web to change the device instead adding a dummy device, deleting the current hot desk phone and reprovision the device
4 votes -
Voicemail Disconnect Message
We found out that voicemails have a standard cap of 5 minutes and the system stops the caller from leaving a longer message. We are comfortable with this, however, we were told by RingCentral Support that the caller doesn't hear anything and the call stays connected, there is just no more recording. We were told, "When a caller hits our standard 5-minute voicemail cap, the system silently stops recording the audio to the server. It does not play an automated warning or forcibly drop the call at that exact second." It really should play an announcement or disconnect message.
1 vote -
I want to do an internal warm transfer a to a deskphone that is on DND
We would like the ability to perform a warm transfer to a user even when they have Do Not Disturb (DND) enabled.
The reason for this request is that some staff members have schedules or availability that are not known to the rest of the office. Before transferring a caller, our team would like to speak with the intended recipient first to confirm they are available to take the call. If they are available, we can then complete the transfer. If they are unavailable, we can return to the caller and handle the call appropriately instead of transferring them to…
1 vote -
remove access of user to edit or delete sent messages from RingCentral App
Remove access of user to edit or delete sent messages from RingCentral App
1 vote -
announcement only extension missed calls option to enable disabled notification
announcement only extension, missed calls option to enable disabled notification
1 vote -
Allow administrators to remove a user’s ability to create new users while keeping User Management access enabled.
We would like to request an enhancement that allows administrators to remove a user’s ability to create new users while keeping User Management access enabled.
-Allow administrators to disable the Create/Add User capability independently
-Retain access to other User Management functions such as viewing, editing, or managing existing users.6 votes -
Bulk import of phone numbers for the CallerID
The customer wanted to have a feature where they can upload phone numbers in bulk when creating a custom rule for the Caller ID.
3 votes -
Incident Notification Emails: Include affected Carrier name in SMS Service Status updates
Current Incident Notification Summary says customers may be experiencing delays or failures with SMS messages "when sending to a specific carrier"
It would be far more actionable if you included the name of the specific carrier(s) affected
2 votes
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