12358 results found
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Enable One-Touch Call Answering for Plantronics CS540 Headset on All Poly Desk Phones
Please enable one-touch call answering functionality for the Plantronics CS540 headset across all Poly desk phones without requiring third-party accessories. This integration would streamline headset use, reduce support issues, and improve overall satisfaction with RingCentral and Poly solutions.
Description:
We request the addition of native support for one-touch call answering when using the Plantronics CS540 wireless headset with all Poly desk phone models, including the Poly Edge series. At present, users must rely on additional accessories such as the HL10 handset lifter or specific EHS cables to enable remote call control, and compatibility often varies depending on the phone model.…4 votes -
Agent Availability Time on the HUD
When live monitoring agents' activity on the HUD in Ring Central. I would like to see how long an agent has been sitting in AVAILABLE status.
On the attached picture- you will see Agent Mayson Stocksdale has been active on a call for 3:44. All other agents are showing Available. I would like to have the time an agent is sitting in available status as well.2 votes -
User Group - Select More then 10 Users
When creating a new User Group allowing the ability to select more then 10 users at a time.
When trying to add members to a call queue for example, you are able to select "Show X" and select up to 200 users, I am wanting the ability to do the same for User Groups.
2 votes -
Periodic tone for Inbound and Outbound Call recording
We need to have an option to adjust the pacing of the Periodic tone for Outbound call and we need to have this feature available for Inbound call as well
3 votes -
1 vote
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Main Number as the texting ID for multiple users
for multiple extensions to use main number as their text id
19 votes -
Add an option for the Recurring Meeting on the new Simplified RingCentral Video experience
On this rollout for selected customers, the Recurring Meeting option is no longer an option. Our customers need this option to be added again so that they will no longer need to perform additional steps just to set up this feature.
8 votes -
Set a contact as a default favorite for all users.
how can i add an extension to everyone's favorite by default? I don't want to make the changes now but I would like to know how to make a default favorite extension(s) company wide. for example: IT Helpdesk 2315. And users can not remove them either. one last thing. if they can provide or show me how to get a visual of all my call trees.
2 votes -
two-step authentication
I am requesting to remove the two-step authentication, as RingCentral is sending a verification code to my email whenever I try to log in.
Case Number - 293070703 votes -
Option to start outbound call recording when customer answers the call
The customer wants the call recording to start only after the client answers the call (i.e., when the call is connected/picked up) and end when the call is terminated.
Current Behavior (Problem): Records for 60 seconds (30 seconds ringing + 30 seconds talking).
Desired Behavior (Feature): Records for only 30 seconds (the actual conversation time)
2 votes -
TCR / SMS registration update timestamp
Undergoing final company website evaluation for T&C and SMS privacy policy. Need to have a feature that whenever a new rejection message shows up it should include a timestamp when the last check was made.
1 vote -
The option to answer calls from a call queue of which I am not a member
RingCentral does not currently support notifications for users who are not members of a call queue. Specifically, there is no feature that allows non-members to be notified and answer incoming calls for a specific queue. It would be nice if this feature is available.
1 vote -
Message all option for admin
I would like the option to send a message out to all users to inform them of something like "Microsoft 365 is having issues and all email is down." Except I don't want each individual to be able to send a message back to the entire contact list. So the response from individuals to my all users message would only go to me.
1 vote -
Suspected Robocall
Please add a feature that allows disabling the flagging of incoming faxes or calls as suspicious or spam without requiring each number to be manually added as a trusted contact, as managing them individually would be a never-ending process.
1 vote -
To have the option to accept or not to accept the incoming intercom.
To have the option to accept or not to accept the incoming intercom.
1 vote -
The ability to block calls with no caller ID and to recognize if the number has been identified as a spam caller in the past.
The ability to block calls with no caller ID and to recognize if the number has been identified as a spam caller in the past.
3 votes -
Restrict users in accessing call queue voicemail on a generic desk phone
Most members are currently accessing the call queue voicemail on a desk phone. Most of the call queue members are generic phones, not assigned to a specific user but rather to a location that is used by multiple people. So, typically, the user will check the voicemail on the physical phone. They would dial the call queue extension and enter the PIN so they could check the voicemail. The customer would like to restrict other users from accessing the voicemail. Updating the PIN is not possible, as there are many people checking the voicemail, and it changes.
5 votes -
1 vote
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SIP Header Push for Canada Accounts
CNAM:
No Central Database:
In the US, there's a national CNAM database where the caller's name is stored and can be looked up by carriers. Canada doesn't have this centralized system.SIP Headers:
Instead, in Canada, the caller ID name information is included in the call's SIP (Session Initiation Protocol) headers. These headers are sent along with the call and are used by the recipient's carrier to display the caller's name.Since there's no national database for CNAM in Canada and this is based on SIP Header, RingCentral should have a way to push SIP Header to different leading carriers.
10 votes -
Ability to record a greeting after the caller left a voicemail message
The customer would like the option to set up call forwarding so that callers can leave voicemail messages after the tone and then hear a separate recorded message once their message has been recorded.
6 votes
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