12358 results found
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Ability of the admin to restore/retrieve deleted messages of their users
Ability of the admin to restore/retrieve deleted messages of their users
4 votes -
Cannot select text on a sent fax within the iOS app
Occasionally a fax will fail to send. When that happens it would great if we could tap on the sent fax in the app (iOS) and highlight and select the text located in the 'comments'. That way we could paste this verbiage and try communicating it to the recipient by other means without having to type it all out again.
1 vote -
Forced to select a contact when Faxing
Please add an option to skip contact selection when a fax number matches multiple entries. Currently, we are forced to pick a name, which auto-fills the cover page incorrectly. We need the ability to simply enter a fax number and proceed so the cover page remains generic or unaddressed to a specific individual.
1 vote -
Incoming Call Information | Display Settings
To have an option in the RingCentral System wherein 3 information will appear if the call is coming from call queue.
-Call Queue Name.
-Caller ID Name.
-Caller ID Number2 votes -
Call Queue - Answer in Priority
The ability to answer the primary call queue or pick a call queue to answer when a member is part of multiple call queues. The current call queue pick-up feature has an alert timer that can't be set to 0, so this does not resolve the requested feature. A primary call queue should always be the first that the user can answer by default.
2 votes -
Ability to Opt-Out SMS for All Numbers Within an Account
Currently, customers can only opt out of receiving SMS messages by replying "STOP" to text messages from individual phone numbers. This process can be cumbersome for accounts with multiple numbers, as customers must opt out separately for each one.
We request a feature that allows customers to opt out of SMS messaging across all numbers within their account simultaneously. This centralized opt-out option would improve user experience by providing a simpler and more efficient way to manage SMS preferences and ensure compliance with opt-out regulations.
6 votes -
Development Plan Ringsense
Request to enable Development Plan access in RingSense for managers and supervisors, as the feature is currently only available to agents.
5 votes -
Submitting in behalf of customer The customer is requesting a feature to allow outgoing SMS messages to display a custom caller ID (e.g., a
Submitting in behalf of customer
The customer is requesting a feature to allow outgoing SMS messages to display a custom caller ID (e.g., a name or branded ID) instead of showing the phone number. This would improve brand recognition and user experience for their SMS communications.
5 votes -
1 vote
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Moving numbers from Inventory to Storage with Admin Portal
Great new feature being able to move our numbers from Storage to Inventory without logging a ticket, but we cannot move numbers from Inventory to Storage, we have to delete them and then request they are moved into Storage via a Ticket (or wait for "perform a daily audit to remove them from the quarantine database; this ensures they remain yours and are not reassigned to other customers" process - but as I didn't see the number under Storage the next day so not so sure this works).
I'm told this is "By Design" which makes me scratch my head!
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1 vote -
Template for Trusted Numbers
There should be an option to add trusted numbers using templates to apply to all users.
4 votes -
IVR Wait
Need the option to route a call away from the IVR if there is no input after 1 time of the audio being played. Currently only option is for the IVR message to play 3 times before it transfers off somewhere. This has been raised by numerous customers as a huge gap
26 votes -
Caller-ID Outbound Telephony for (paired) deskphone
Currently for and end user it is quite cumbersome to change the caller id of the desktphone. Unlike for the desktop app you cannot do this directly in the application and instead need to switch in the preference menu.
This is not a good user experience when you are using especially a paired phone.
Please add another row to allow a user to change the caller id of the deskphone more comfortably for the configured deskphone.
Or automatically adjust the own caller ID in the phone when pairing the phone?
5 votes -
AudioCodes MP516 Assisted support
Please provide an assisted setup for AudioCodes MP516 as it's currently not support for multi-user ATAs.
2 votes -
Customer account portal for Partners to login to multiple accounts with one email.
Currenty as a partner, you have to use a different email other than your own to log into customers portal becasue you can't use your own. Would be nice if there was a partner portal for all existing customers where your own email could be used.
2 votes -
RingCentral app Contact Status
We're considering adding a feature to display user status directly in the Contacts list, without the need to click on individual names. This would show statuses like "in a call," "in a meeting," "offline," "online," and "available to receive calls." We believe this could enhance user experience by providing quick, at-a-glance information about contact availability.
5 votes -
Disable RNA functionality
Can the RNA functionality be disabled to prevent the agent from becoming unavailable? Alternatively, can a timer be set to automatically switch the status back to available?
7 votes -
Add "order status" in phone system
Adding "order status" in the phone system. For example, when a customer calls in, they can put their order number in and it will tell or show them the estimated time that it would be ready.
3 votes -
even if deskphone is on DND paging can still go through
even if deskphone is on Do not disturb status, paging will still go through / or somekind of setting to set this up on selected users.
1 vote -
Automatically switch inbetween between audio source via Ringcentral app
Hi, I constantly lose connectivity on my Bluetooth device while on a call, even though my device was fully charged. I need an option on the Ringcentral app that could remember a secondary source switch automatically so that if I lose connection on my device in the future, I won't have to manually set audio sources on the Ringcentral app.
1 vote
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