12094 results found
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Continue using the the RC desktop phone app
Since we only use RingCentral for phone calls, it would be beneficial if we could continue using the old phone app.
6 votes -
Periodic tone for Inbound and Outbound Call recording
We need to have an option to adjust the pacing of the Periodic tone for Outbound call and we need to have this feature available for Inbound call as well
2 votes -
RC for google should have direct link to the call settings
RingCentral Google should have more settings that will direct her to the admin portal to set his incoming calls and the like
1 vote -
Disable AI and remove AI buttons in the RC app
We are a school, and the AI notes and AI features are creating legal issues with the educational services we provide. We need to disable the AI notes and features from our account and have an option to remove the AI transcription buttons in the RC app.
3 votes -
Retain caller ID when transferring external calls on Yealink and Mitel Phones
When transferring a call to a Yealink or Mitel phone, the caller ID of the one who is doing the transferring is being shown versus the one who is being transferred. It would be great to at least have the option to have it one or the other for Yealink and Mitel phones. I saw it was implemented for Poly, Avaya or Unify deskphones as well as the softphone app (https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48015701-retain-caller-id-information-regardless-of-blind-w). We currently use Yealink models T46U, T48U, and T57W, as well as Mitel IP 480s. Thanks!
7 votes -
Remove Access on Create Messaging Team on RC app
We would like to remove the access on selected users to be able to create a group messaging team on message tab on RC app
3 votes -
access and review video call recordings in Analytics
The ability to access and review video call recordings directly under the Analytics section.
4 votes -
two-step authentication
I am requesting to remove the two-step authentication, as RingCentral is sending a verification code to my email whenever I try to log in.
Case Number - 293070702 votes -
Direct Dial Number for Paging Groups
Description:
Implement the ability to assign a direct inward dialing (DID) number or digital number to paging groups. This enhancement would allow users to initiate a page by dialing the assigned DID number, in addition to the existing method of dialing the extension.Benefits:
Increased accessibility for paging groups
Simplified paging process for external callers
Enhanced flexibility in paging optionsAdditional Notes:
This feature would particularly benefit organizations with frequent external communications or those requiring quick access to paging functionality.8 votes -
one phone number/ extension with two deskphone assign
customer would like to set up a two deskphone in one extension with one number or licensed
11 votes -
Save Conference Chat in Users’ RingEX Chat History
Summary:
Currently, chat messages exchanged during RingEX audio conferences are not retained in users' personal chat history. We request the ability to automatically save the conference chat in each participant’s RingEX chat window.Problem:
Important messages, links, and decisions shared in the conference chat are lost after the session ends, making it difficult for users to reference or follow up.Proposed Enhancement:
Automatically store the full conference chat transcript in the RingEX chat history of all participants.
Optionally, mark it as “Conference Chat” with a timestamp and meeting title.
Ensure it respects data retention policies and user permissions.Value:
Provides…3 votes -
File and Image Sharing in RingEX Conference Chat
Summary:
Currently, the RingEX audio conference chat only supports plain text. We request enabling file and image sharing to improve real-time collaboration during calls.Problem:
Users can't share documents, screenshots, or media during a conference, forcing them to use external tools and disrupting the workflow.Proposed Enhancement:
Allow upload of files (PDF, DOCX, PPTX, JPG, PNG, etc.) in the conference chat.
Include preview support and secure download links.
Apply admin controls for file types, size limits, and retention.Value:
Enhances collaboration without leaving the RingEX platform.
Ideal for remote teams, training, IT support, and sales.
Aligns with industry standards (Zoom,…3 votes -
After hours - Exemption
It would be ideal if there were a way to create an exception to the after-hours rule—specifically, to allow internal calls to still ring the device even when after-hours routing is set to forward calls to a mobile number.
4 votes -
Shared Parking Across Different Sites
We have a customer requesting shared parking between two different sites. This would be a useful feature for businesses operating across multiple locations.
2 votes -
HubSpot Contacts in RingCentral Admin Portal Call Logs
The customer using RingCentral for HubSpot would like to add a feature that automatically populates Contact Names/Deal Names in the Admin Portal Call Logs. Currently, the contacts sync only affects the personal and company directory on the RingCentral application side.
1 vote -
RingCentral Presence and Google Calendar Integration
An option is needed to override the user's Presence Status when a meeting concludes earlier than its scheduled duration. Currently, if a meeting ends early, the user's status remains unchanged and does not automatically switch to "Available." This occurs because, according to the Calendar, the meeting duration is still ongoing.
1 vote -
DIRECT MESSAGE OPTION TO REP WHEN MONITORING WHILE STAYING IN 'AGENT' TAB
WHILE IN THE 'AGENT' SCREEN UNDER 'SUPERVISOR' HAVE A DIRECT MESSAGE OPTION TO THE REP, MAYBE UNDER THE "MORE". THIS WOULD ALLOW FOR QUICKER EASIER MESSAGING WHILE CYCLING THROUGH REPS TO MONITOR.
1 vote -
pop up warning every time the account will run out of SMS bundle
Would like to have a pop up warning every time the account will run out of SMS bundle so it will be easy for the admin and the support what to do on the account.
1 vote -
Option to take no Voicemail for a user
The ability to just hang up a call instead of it going to a voicemail. Disable Voicemail all together. For a user and for Call Queues,
8 votes -
Persistent Supervisory Monitoring (Listen-In) for Enhanced Quality & Training
We request the addition of a Persistent Supervisory Listen-In capability for internal extensions. This feature would allow authorized supervisors (managers, QA specialists, or designated administrators) to continuously monitor the audio of a specific, pre-selected internal extension's outbound and inbound calls without needing to manually click into each active call.
How this will help many customers
This capability is essential for businesses operating in heavily regulated industries (e.g., finance, insurance, healthcare) or high-volume contact centers where continuous, real-time quality assurance and immediate supervisory intervention are mandatory for compliance, risk mitigation, and rapid employee development.Key Customer Benefits:
Mandatory Compliance & Risk…1 vote
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