12358 results found
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RingCentral web app to bring it always on front
When using the RingCentral web based app to bring it always on front when receiving/engage on a phone call.
1 vote -
disable "forget password" link for end users
A way to toggle (turn off/on) the ability for an end user to be presented with "forgot password" link, so they are forced to contact an admin to change or reset their password.
1 vote -
Incoming Call to be routed to Busy Line
The customer would like to have an option where they can route the incoming caller to busy line tone when they are on active incoming call both when their direct number is being dialed or the company number (for user who are used for main number routing) and not to route them on voicemail but still receive an SMS message notification for missed calls.
1 vote -
Allow call queue managers to modify managers in the queue
Call Queue – Allow Standard Users assigned as call queue managers to add or remove other managers within the queue.
5 votes -
The customer would like the ability to replace the default “first participant” system prompt with their own custom greeting or company-brand
Add an option in meeting or host settings to upload or select a custom greeting to play when the first participant joins a call.
2 votes -
Option to download fillable version of fax report in pdf
Have an option to download fillable version of fax report in pdf. Currently, you can download via csv but no option to have a fillable version in pdf
2 votes -
ringsense: Custom Call Types
we need capability to create custom call types under "organization"
2 votes -
Ability to Remotely Update or Push Wi-Fi Profiles to Desk Phones via Admin Portal
Currently, RingCentral administrators are unable to remotely configure or update Wi-Fi network settings (SSID and password) on supported RingCentral desk phones (e.g., Poly, Yealink, Cisco).
Wi-Fi credentials can only be set locally through the device menu or web interface, which creates challenges for organizations that:
-Deploy phones across multiple sites or remote users.
-Frequently change Wi-Fi networks or credentials for security reasons.
-Require centralized device management without on-site access.This feature would allow admins to remotely push or update Wi-Fi profiles to one or multiple devices through the RingCentral Admin Portal, Device Provisioning, or Bulk Device Management interface.
2 votes -
Ability to track who deleted a message from a group chat
I was reaching you to verifiy if its posible like to know like for example, If I´m the only admin, is there a way to see like a log or report of who delete a message that was sent previously on a chat
2 votes -
outbound caller ID options on desk phones
multiple different outbound caller ID options via presence on desk phones
should be able to set specific numbers on each presence keys for outbound calls on just one phone.
15 votes -
Caller ID number should not be visible to the recipient.
The customer would like to hide the caller ID when making outbound calls. The caller ID number should not be visible to the recipient.
3 votes -
separate outputs for text and calls
I would like separate outputs for the text notifications and phone calls so i can set the text notifications to sound through the computer speakers and the headset for phone calls.
1 vote -
Spot to show current queue members in the Ringcentral App
In HUD or somewhere else, would it be possible to show member status of your call queue. Or just monitor the call queue like we can with extensions?
1 vote -
User first registration
Implement a comprehensive user registration monitoring system across service web, devices, RC app, and mobile platforms to enable IT and Super admin oversight of initial user registrations. This system should provide detailed yet streamlined information to facilitate effective monitoring.
1 vote -
Give the user the ability to turn off call queue for each queue when in multiple call queues.
We have users that belong to multiple call queues. There is only one option to turn off the ability to receive calls from a call queue. It kills all calls to all the queues instead of giving a choice. We would like the user to be able to turn off each call queue when not needed.
3 votes -
abililty to download transcript for video meeting that was not recorded
We'd love to explore the possibility of providing a transcript download option for video meetings that aren't recorded. This feature could be quite helpful for participants who want to review the meeting content later. We'll look into the technical feasibility and potential implementation of this functionality. Thank you for bringing this idea to our attention!
2 votes -
Block Robocalls per site
Customer wants to have the ability to block robocalls per site.
4 votes -
A call queue permission level that grants users access to view analytics reports for specific call queues while preventing any modifications
A call queue permission level that grants users access to view analytics reports for specific call queues while preventing any modifications to the queue settings.
2 votes -
use number for verification
Use RingCentral number to work with other company (verification code sent to RC number)
6 votes -
RingCentral App Status
Additional status (Breaks/Lunch) on RC App
18 votes
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