13285 results found
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Enable WhatsApp messaging channel
Should have an option to connect WhatsApp Business for RIngEX users instead of having to purchase RingCX license to be able to use WhatsApp Business feature.
5 votes -
Increase the number of named group text
Increase the maximum number of named group texts beyond the current limit of 30. Ideally, allow at least 100 named groups, or make the limit configurable based on organizational needs.
9 votes -
Background Noise/Audio Issue Alert Sent to Super Admins
Admins don't always have time to listen to every single users' calls to determine if there were issues with background noise, poor audio quality, headset issues, etc. We would like the option to set up an alert that would notify a designated list of recipients if call quality falls below a certain threshold. It should include the details of the call, who the user is, and ideally what the problem of the call was (loud background noise, high jitter, etc).
12 votes -
Clarification of Call Queue After-Hours Schedule Configuration
Summary:
Improve clarity in the Service Web UI regarding how after-hours schedules are configured for Call Queues.Current Behavior:
In the Service Web, the label states:
“Schedule: These settings will apply during after hours. Edit schedule”This creates confusion because:
The phrase suggests that users can directly configure an after-hours schedule.
However, the “Edit schedule” option actually modifies the business hours only.
After-hours are implicitly defined as any time outside the configured business hours.Problem:
Customers often misunderstand this behavior and assume:There is a separate after-hours schedule configuration.
They can directly customize after-hours timing independently.This leads to:
Misconfiguration…
2 votes -
Fax and call has different routing on the extension
We want that we can set a separate routing for a fax and separate routing for the calls. Example: I want all calls to the extension to be routed to an external number but all faxes to the extension will still be routed to a different number on a given time like either after hours or business hours
2 votes -
MS Teams: Ring Physical Desk Phones for Internal Microsoft Teams Calls (Direct Routing)
Description: We are using the RingCentral for Microsoft Teams (Direct Routing 2.0) integration. Currently, calls made from the PSTN (external) correctly ring both the Teams app and the user's physical desk phone.
However, when a call is initiated internally (Teams-to-Teams) or via a Teams IVR, the call stays entirely within the Microsoft cloud and does not route through the RingCentral network. As a result, the physical desk phone does not ring.
The Ask: We need a configuration option to route internal Teams calls through RingCentral (or fork the signaling) to ensure the physical desk phone rings simultaneously with the Teams…
5 votes -
Allow Super Admins to add internal notes and assign missed calls to users from the Admin Call Log
Currently, when a Super Admin reviews the global Call Log in the RingCentral Admin Portal and spots an important missed call, there is no direct way to document context or delegate a follow-up action within that specific call record. The admin has to manually copy the number, switch over to the App, create a separate Task, or send a manual chat to an employee. This fractures the workflow, wastes time, and makes it difficult to track whether a missed call was ever resolved.
The Proposed Solution / Feature Request:
We would like to request an upgrade to the Admin Portal…1 vote -
Enable Automatic Call Recording (ACR) for RingCentral CallMe- CallOut Feature
Currently, when a user joins a RingCentral Video meeting using the "Call Me" option, the PSTN call is not recorded by Automatic Call Recording (ACR), even when ACR is enabled for the user's extension. Since the call is treated as a Video meeting audio connection rather than a standard RingEX call, no call recording is generated.
Please consider adding support for Automatic Call Recording on the "CallMe- call Out" leg of RingCentral Video meetings, or provide an administrator option to enable this behavior. This would help organizations meet compliance requirements and ensure that all business calls made through RingCentral, including…
1 vote -
Enable the To and Company Field on the Classic CoverSheet
Enable the To and Company Field on the Classic Cover Sheet
1 vote -
Multiple Incoming Calls Cover the Accessibility of the keypad to transfer the current call
Our call center department has difficulty finalizing a transfer because they have multiple calls coming in. When that happens, the keypad switches to the new incoming call and interrupts the active process of being in the mist of transferring a call and makes us switch back to the active call and then continue with our interrupted transfer. Do you all have a fix for this?
1 vote -
WORKFLOW - Auto-SMS Options
Right now, The system (by default), only allows us to send one (1) sms automatically using the workflow builder. It would be awesome if we can choose from at least 5 templates on what to send.
1 vote -
Customer requested that when their fax number is dialed, callers should hear a busy tone instead of the standard fax tone.
Customer requested that when their fax number is dialed, callers should hear a busy tone instead of the standard fax tone.
3 votes -
LLDP functionality for Mitel phones
Mitel IP480g phone stuck at "Waiting for IP"/ I have reason to believe that LLDP is faulty on Mitel IP480g phones when updated to RingCentral firmware.
LLDP worked in the legacy ShoreTel hardware so I presume it could be made to work if RC updated the firmware.
2 votes -
Calls placed on my new Yealink phones (that Ring Central recomended) does not leave notes
Calls placed on my new Yealink phones (that Ring Central recommended) does not leave notes
When a call is placed and or received that is answered or placed through a new Yealink phone that we purchased when we set up our RingCentral account. We do not receive notes. The only way we can get these nodes are through the mobile app on my cell phone or if I use the smartphone on my desktop.
2 votes -
To be able to receive verification codes from Capital One and other banks
To be able to receive verification codes from Capital One and other banks
2 votes -
assigned user Admin will not see the call logs of other Super Admin
Assigned user Admin will not see the call logs of other Super Admin should be limited for the other user's aside super admin
2 votes -
An option for mobile numbers to be searchable with leading zero when searching a call recordings
When searching for call recordings using a mobile number, the search returns "No Results" if the leading zero (trunk prefix) is included. However, if the leading zero is removed, the recordings are found successfully—despite the fact that the results list itself displays the number with the leading zero.
The search index should be "format-agnostic," allowing users to find recordings regardless of whether they include the leading zero or international prefix ($+44$, $+61$, etc.), matching the way the number is displayed in the UI.
2 votes -
Streaming Music / Message on Hold
Requesting consideration for streaming support of music / message on hold sources like Mood Media (Muzak), Easy on Hold, etc. Customers are requesting this feature due to the changing demands of the industry to get their messaging to current and prospective customers, and the limitations of embedded music on hold don't allow for the organization to change quickly enough.
87 votes -
Transfer a Call Queue Call
Customer Concern:
The customer reports that they have lost the direct call transfer option when receiving a second incoming call from a call queue.
Current Behavior:
When a second inbound call comes from a call queue, the forward/transfer button is no longer immediately visible in the app.
The customer now needs to click the “More” button to access the transfer or forward options.
Previous Behavior:
The transfer/forward buttons were readily available without the need to navigate to “More.”
6 votes -
Independent Theme Settings Per Device (RingCentral App)
Would like the ability to:
Set and maintain different theme preferences per device
Disable theme synchronization across devices
Prevent theme changes on one computer from affecting other logged-in devices
Current Behavior:
Theme preferences appear to be account-based and synchronized across all devices where the user is signed in.Requested Enhancement:
Provide an option to:Store theme preferences locally per device, OR
Add a toggle such as “Sync appearance settings across devices” that users can enable or disable
Business/User Impact:
Users who work across multiple environments (e.g., office and home) may rely on different themes to visually distinguish devices. Independent theme…2 votes
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