13285 results found
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Change Phone number location without changing the number
Change Phone number location without changing the number
Our phone numbers (804 area code) are associated with the location Petersburg, even though Richmond, VA, which has the same 804 area code. Is there any way we can change the location information to say Richmond instead of Petersburg without changing the phone number? Also, the caller ID is set up to say EVR Research, but the location is the only thing that shows up when we call someone
22 votes -
user call notes identifier in notification
Call notes notification of the users is being sent to a specific email address. Wants to have an identifier as to which user the notification is coming from.
3 votes -
Restricting Users to change their status to Do not Disturb
Can you enable setting to control Do Not Disturb settings. We would like a way to not allow a set of users the ability to set their phone to do not disturb.
3 votes -
Editing external shared directory
Customer will be able to make a direct edit of confirmed uploaded shared directory contacts of the account; hence, re-uploading template can become optional.
2 votes -
RC App print to fax plug-in for multiple attachments
Print to fax directly from the browser or other application using RC App print to fax plug-in
When using the old RC Phone App (Spartan) by printing directly from multiple browsers, the attachment will just add up (normal)
When using the New RC App Glip (Jupiter) by printing directly from multiple browsers, the attachment will replace the previous attachment (not normal)
In ther words, only 1 attachment is allowed at a time.Customer requested that if possible to mirror the functionality of RC Phone app print to fax plug-in
14 votes -
Call queue
" Filter calls from call queue that are routed to an answering service and not be tagged as missed calls"
1 vote -
Disable Glip/Messaging and App Feature Visibility (Tenant-Level)
Disable Glip/Messaging and App Feature Visibility (Tenant-Level)
We need the ability to fully disable RingCentral Messaging (Glip) and control app feature visibility at the tenant level.
Currently, there is no admin setting to disable or hide messaging, even with Super Admin access. The expected “Message Tab” control is not available.Tenant-level option to disable Glip/Messaging
Ability to hide Messaging from app UI (desktop, mobile, web)
Role-based control for feature visibility1 vote -
Hold Music
Allow live stream as the Hold music in Admin Portal
1 vote -
To be able to search the AI notes using keywords
We would like to request the addition of a keyword search function within the AI Notes feature. Currently, the search capability is limited to caller ID names and phone numbers, but it would be very helpful to also search by general keywords within the notes.
This enhancement would make it much easier to locate specific information quickly and improve overall efficiency when reviewing records.
2 votes -
Temporary Numbers assigned to Contact Center cannot be redirected.
Currently if you assign a temporary number to the Contact Center it cannot be reversed until the number it is associated with ports. This is an inconvenience. Also to avoid downtime, and have a quick and seamless migration, we should be able to reassign a temp number mistakenly assigned to route to a contact center. When trying to reassign, you get the message below:
Number Type: Contact Center Routing Number
This Contact Center number is being used as a temporary number for an in-progress port-in. It can't be reassigned to another number type.8 votes -
SMS booster - filter received sms per call queue
Ability to filter received SMS as to where the SMS was received. So that it would be easier to capture where the message was sent.
2 votes -
For the shared lines' ability to have 16 lines and 25 users in a group
For the shared lines' ability to have 16 lines and 25 users in a group
1 vote -
Resend Invite Option for Updated Users on Active Extensions
We would like to request a new feature that provides an option to send a new invitation whenever user details are modified on an active extension. Currently, if an admin updates a user's information (such as their email address) while an extension is active, there is no built-in way to easily send an invite to the new details without deleting and recreating the entire setup.
1 vote -
Option to restrict Caller ID for Specific Numbers
We need an option to restrict Caller ID on specific numbers if we do not want to assign the number to company numbers, site numbers or message only extension.
1 vote -
ability to create different ringsettings for incoming or transfer call
Ability to separate transfer calls and regular incoming calls.
It would be best to have an option for different call routing for regular incoming calls versus transfer calls.
1 vote -
To make RingCentral app compatible on TC phone devices
For the RingCentral app to be compatible and can be applied or installed on TC phone devices. That will be very helpful since TC phones are widely used in the US. Known for their premium metal build, groundbreaking audio engineering, and streamlined software.
1 vote -
OTP from Telegram to RingCentral
RingCentral users are frequently unable to receive one-time passwords (OTP) and account verification SMS messages from Telegram.
This critical issue prevents users from securely registering or recovering their Telegram accounts using their dedicated RingCentral business number. The problem is generally understood to be caused by Telegram's security systems classifying RingCentral numbers as "VoIP," which blocks the delivery of the short code SMS.Call to Action:
We request that RingCentral proactively engage with Telegram and the major Application-to-Person (A2P) SMS aggregators to formally white-list or re-categorize RingCentral numbers. This change is necessary to ensure these business numbers are treated as reliable…5 votes -
Hotdesk in Germany
At the moment Hotdesk Devices in Germany with a German number are only supported, when you use the setup of limited extension devices as per this support article (https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US)
This has the disadvantage that you can always place a call from this device which is not expected or whished by the client to happen. Also it requires an additional limited extension license.Instead, the behaviour should be like when setting up UK devices, meaning:
- Hotdesk works as you would expect
- no calls possible when logged out
- licence is for freeAt the moment this is…
23 votes -
Spam and robocalls
At least have an option to filter out robocalls, blocked, and spam numbers from the call log. Not sure why my phone has been flooded with these numbers, and I can’t filter them out of the log. Thank you
3 votes -
Transfer RingCX Call Via RingEX HUD
There should be a way to initiate a transfer of a CX call via EX HUD. Currently, there is not a way to transfer directly from CX to EX VM either. When users are making and receiving many calls per day, there should be a seamless way for them to (warm) transfer calls. As a workaround, users currently need to manually enter in a phone number or extension from their dialpad and transfer the call. That can take up time.
3 votes
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