12358 results found
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Add Dial In Number in Conference Call for Tees, Alberta
Please add 1-587-316-4436 for Tees, Alberta. The only option in the Conference Call is Edmonton, Alberta. The customer used 1-587-316-4436 before as their Call In Number, but suddenly it stopped working and is no longer the Dial In Number in the Conference Call.
4 votes -
Have option to access and delete AI Notes on Admin portal
The customer desires an option to access and delete AI Notes through the admin portal.
21 votes -
Allow us to change the default folder in attaching files when sending fax
please allow us to have a setting that changes the default folder in attaching files when sending fax.
1 vote -
Maximizing call queue wait settings
Maximize call queue wait settings. Let's say you do have 30 seconds on your wait settings, RingCentral needs to maximize that wait settings to finish call queues Welcome greeting, Waiting in queue music & Wait announcement before it routes the call to voicemail. What's happening is it's not following the behavior. Please consider this as an option.
1 vote -
voice dictation for SMS
-enable voice recording not to type text they need to send
-she mentioned in order for them to save time they just wanted to record the message and have it converted to text then send .1 vote -
ability to received SMS notification in T-mobile number
When customer tried to add a T-Mobile phone number for text notifications, the carrier list does not include T-Mobile. Please include T-Mobile as part of the carriers to received SMS notification.
6 votes -
type in the time instead of using the drop down in custom rule
the ability to type in the time instead of using the drop down in custom rule. for instances like 5:30 we need to click the dropdown for minutes to 30 times instead of just typing it in.
2 votes -
RC app call logs
Hi,
Please add a feature that allows the other user like a SuperAdmin to see the call logs of the users on the account not only from the Admin portal but also to the RingCentral apps.
7 votes -
Remove custom rules for multiple users in bulk
The customer would like to have a feature to remove the custom rules for multiple users in bulk.
1 vote -
block a CID/area code globally
ability to add a Caller ID (CID) or area code to the Blocked Numbers/Area Codes option under each agent in RingCentral, so that the specified number or area code is blocked for the entire company, not just individual users.
1 vote -
Align Caller ID Name Display Between Mobile and Desktop Applications
Issue Summary:
There is an inconsistency in how the Caller ID name is displayed in the Caller ID dropdown between the Mobile App and the Desktop App.Current Behavior:
Mobile App: The Caller ID dropdown displays the name assigned to the phone number in the admin portal.
Desktop App: The Caller ID dropdown displays the name of the extension to which the phone number is assigned.Expected / Desired Behavior:
For consistency and improved user experience, the Caller ID name logic should be aligned across both Mobile and Desktop applications—ideally displaying the same identifier (either phone number name or extension…1 vote -
Full Call Transcript
After a call, a full call transcript (not just the summary as shown on the Notification > Call notes) to be sent to the email of the super-admin only and not to be sent the a non-super-admin extension.
Super Admins have the power to disable this feature through the Admin Portal.4 votes -
Add signature when creating or replying to Message
Be able to add signature when creating or replying to Message
1 vote -
Create a Do Not Call Application or DNC for RingEX
Create an RingCentral Do Not Call (DNC) Application for RingEX (Call Queue agents) or at least create the app in RingCX to be consumed by RingEX. Customer is a very large insurance company with 40,000 users plus their non-RingCentral Contact Center.
2 votes -
Scan to Email
Request to add Scan-to-Email support using RingCentral servers. Printers currently require third-party SMTP services to email scanned documents. Providing a RingCentral-hosted SMTP or API-based scan-to-email solution would improve security, reduce external dependencies, and allow customers to keep document workflows fully within the RingCentral platform.
1 vote -
Busy Light Integration with RingCentral Presence Status
Support for integration between RingCentral presence status and a physical “busy light” device that can be mounted on a wall, desk, or doorway.
Description:
The requested feature would allow RingCentral users status to control an external busy light indicator:Red light when the user is busy, on a call, or in a meeting
Green light when the user is available
(Optional) Additional colors or states for Do Not Disturb, Away, or Ringing
1 vote -
E911 notification through phone call
Would like to have the feature where in All registered recipients will receive notifications for every 911 call made across the account through automated call.
1 vote -
Call Logs for Call Queues on RingCentral App
It will be better if there is a shared call logs for members of call queues, so we can check if a member of a call queue already performed an outbound call for a call that was tagged as missed.
1 vote -
Ability to append messages with OPT OUT verbiage (check box) has been removed.
For a short time, we had the ability to check a box, that appended a message with verbiage that added the OPT OUT wording (see attachment). That feature is now gone. Please bring it back! One of the most helpful SMS things I've seen and used! Please bring it back ASAP.
7 votes -
RingCX dial-by-name
Allow UC Dial-By-Name directory to ring Agents within RingCX platform
2 votes
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