13285 results found
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Connecting music variability and distinction based on caller.
Allow the selection of different connecting music (sound the caller hears) for internal or external callers.
I am not referring to ringtones that the call receiver would hear.
Taking a phrase from the early 2000's I am talkign about "ring back tones".
In the settings, only one can be selected for all incoming calls under the "play music while connecting" setting option.3 votes -
Is there a workaround to stop users from dialing 411 and us being hit with charges?
Customer wants to know if there is a way for them to call 411 or directory assistance for free.
3 votes -
Dynamic Holiday Custom Rule Management
Currently, managing Custom Rules for holidays requires manual yearly maintenance. Administrators must manually update the date ranges within these rules every year (e.g., updating a rule from "Dec 25, 2025" to "Dec 25, 2026"). This process is prone to human error, time-consuming, and frequently leads to calls being misrouted when holidays are overlooked or updated incorrectly.
Introduce a new condition type within the Custom Rules creation flow called "Holiday Schedule" or "Dynamic Date."
This new condition should allow administrators to define a holiday rule using a recurring, flexible pattern rather than a fixed date range.Key Functionality:
Selection Type: Add…
6 votes -
Ability to Remove Users from Default Teams
We would like to request that super admins be granted the ability to remove users from default teams. Currently, this process requires multiple steps in the admin portal, but allowing super admins to perform it directly would save time and reduce delays.
5 votes -
Enable External Shared Directory contact name resolution for inbound calls distributed through Call Queues.
Currently, External Shared Directory contacts do not resolve to caller names when inbound calls are routed through a Call Queue.
If a call is received directly by an extension, the External Shared Directory lookup functions as expected. However, when the same inbound call is distributed via a Call Queue, the caller name from the External Shared Directory does not persist to the receiving endpoint.
This significantly limits the utility of the External Shared Directory feature for organizations that rely on Call Queues for inbound call routing.
Most organizations that maintain a centralized main number route inbound calls through a Call…
3 votes -
Remove or update in bulk the "Ring your co-worker" pop-up in the user ring settings.
The customer wants to have the capability to apply a "Yes" to all of the users who have the "Ring your coworker" pop-up in their ring settings.
1 vote -
Business SMS "show all" option on status filter
Business SMS currently has 2 options Open & Resolved. When searching for a phone number I would like the option to "show all" on the status filter.
2 votes -
Automatically apply user templates to new users and limited extensions
Currently, user templates must be manually applied after creating each user or limited extension to enforce standard settings (such as ring patterns, disabling AI features, etc.). This is time-consuming and can lead to inconsistent configurations.
Please add an option to automatically apply a selected template—or predefined default settings—to all new users and limited extensions at the time of creation. This would reduce administrative effort and ensure consistent settings.
5 votes -
Intelligent MMS Image/Video Compression
Request for Auto-Compression to Comply with 1.5MB MMS Limit
The Critical Issue
The RingCentral app currently enforces a strict 1.5MB combined limit for MMS attachments. In an era where a single smartphone photo is typically 3MB–8MB, almost every "untouched" photo upload results in a delivery failure. This creates a significant friction point for users in fields like construction, insurance, and healthcare who need to send visual proof quickly.Proposed Feature: "Smart-Fit" Compression
Implement a client-side compression tool within the RingCentral Desktop and Mobile apps that triggers when an attachment exceeds 1.5MB.
Logic: If Attachment_Size > 1.5MB, offer an "Auto-Resize for…
3 votes -
Support for SMS Integrations in Shared Inbox
Currently, the Shared Inbox in the Customer Engagement Bundle (CEB) does not display automated SMS messages sent via third-party integrations such as Agency Zoom. While customer replies to these messages appear in the Shared Inbox, the original automated messages do not, causing confusion for users and incomplete conversation threads.
2 votes -
Pause/Stop Recording Metric for Reports
Create a reportable metric that tracks when users pause or stop the recording during automatically recorded calls.
This metric should be available in the Analytics Portal so leadership can easily identify how frequently (and which users) are using the pause feature. This would help us monitor proper usage and ensure compliance with our call recording policy.2 votes -
Allow PSTN CNAM Preservation for Internal Calls Using Substitute Caller ID
Request the ability to preserve and display the PSTN CNAM associated with a configured Substitute Caller ID number when calls are placed to RingCentral users or devices.
Currently, internal RingCentral calls ignore the Substitute Caller ID configuration and instead display the caller's internal user profile or extension information. While this behavior supports internal directory functionality, customers would like an option to retain the PSTN CNAM of the Substitute Caller ID number for caller identification purposes.
This enhancement would provide greater flexibility for organizations that utilize multiple business numbers and rely on PSTN CNAM branding while maintaining existing internal calling features.
1 vote -
RingCentral Workflow Builder to trigger automations on calls placed to internal extensions or other numbers within the same account
RingCentral Workflow Builder to trigger automations on calls placed to internal extensions or other numbers within the same account
1 vote -
Bring "Voicemail Screening / Live Pick-up" to Physical Desk Phones
Please add support for Answering Machine Emulation (Live Voicemail Screening) directly on physical desk phones. While the RingCentral desktop app allows users to listen to a live voicemail and "Pick Up" mid-message, this functionality is completely missing from hardware desk phones. Our users want the traditional ability to hear a caller leaving a voicemail over the desk phone's speaker in real-time and simply pick up the handset to interrupt the voicemail and answer the call. Bridging this gap between the cloud app and physical hardware would drastically improve daily call handling for busy offices.
1 vote -
Additional Granular Data Columns for RingEX Performance and Live Reports
Overview
Currently, RingEX Analytics Performance Reports and Live Reports rely exclusively on a set of predefined columns. To enable deeper operational insights, more precise SLA tracking, and streamlined troubleshooting, we request the addition of six granular metrics/data points as optional, selectable columns in these reporting views.Problem Statement
The existing predefined columns combine certain call states or omit unique identifiers, which limits supervisors and analysts from identifying exact bottlenecks (e.g., distinguishing IVR navigation time from queue wait time) or cross-referencing calls instantly using a unique session ID.Proposed Solution
Introduce the following 6 additional columns to both historical Performance Reports…1 vote -
Allow top-left header to show User/Site Name instead of global Company Name
Right now, the RingCentral app forces the main account name (e.g., "Zomak Medical Clinic Fairview") to show in the top-left corner for every single user.
For multi-site organizations or multi-clinic practices, this is highly confusing. A user at "Griffin Road Medical Clinic" (Ext 301) shouldn't be forced to see a different clinic's name in their primary app interface.
Please add an admin setting that allows the top-left header to display the individual User/Extension Name or Site Name instead of the global account name.
1 vote -
In the AI receptionist, add the rule in 'Transfer by context' to route silent calls to announcement or voicemail.
This is beneficial if we don't want the calls to be routed to the backup extension.
1 vote -
Prevent Browser Throttling (Tab Sleeping) via Native Keep-Alives & In-App Alerts
Aggressive browser RAM features (Chrome/Edge Memory Saver) put background RingCentral tabs to sleep. This kills the real-time connection (SignalR/Port 31322), causing dropped calls, false "Refused" agent statuses, and multi-call routing glitches. Fixing this currently requires complex, manual IT Group Policies (GPOs).
The Solution:
Native Keep-Alives: Embed HTML5 Wake Locks or background workers into the RingCentral platform so browsers recognize it as a critical real-time app and never put it to sleep.In-App Diagnostics: If browser throttling or port blocking is detected, display an immediate warning banner to the agent (e.g., “Your browser is throttling this app. Click here to whitelist.”).
…
1 vote -
requesting to show number of caller on hold in HUD
show number of caller on hold in HUD request
6 votes -
Ability to dial out while there is an incoming call
Ability to dial out while there is an incoming call, after the latest update the ability to dial out while there is an incoming call is no longer available. You need to ignore the call first to be able to dial out which is inconvenient for customers that has a call queue and receiving a lot of calls.
99 votes
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