10977 results found
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Improve Team Admin Settings
Currently, the RingCentral App automatically posts task-related system messages (e.g., task creation or completion) in group chats, with no way for team admins to control or customize this behavior. There is a clear lack of flexibility in how task events are communicated within teams. It would be helpful to offer more advanced admin controls — such as choosing whether or not to show these messages, changing where they're posted, or turning them off entirely. Expanding admin settings to allow this kind of customization would reduce noise and better support different team workflows.
1 vote -
Ability to archived call recordings to separate FTP servers.
Archived call recordings from BYOC will be routed to a separate FTP server, resulting in call recordings being distributed across two different FTP servers.
1 vote -
Caller ID Restrictions as per Site settings
Make it where you can restrict the caller ID in the site settings instead of making it a per user restriction. on smaller companies per user is a okay function, but on big companies this could be tedious.
3 votes -
Call screening for MS Teams
Call screening for MS Teams
1 vote -
Options to customize the forward and reply option when receiving a call in RingEX
Options to customize the forward and reply option when receiving a call in RingEX.
1 vote -
Ability to add all company contacts on Presence Keys
It would be easier to access the company contacts if they were shown on the Presence Keys or main screen of the phone instead of manually dialing and searching contacts/extensions.
1 vote -
2 conditions under if no one answers
2 conditions under if no one answers in one extension, in one custom rule. currently we can only have 1 condition in if no one answers, we can either forward the call or leave a voicemail but we cannot choose both at the same time on 1 rule.
1 vote -
Call waiting for TELUS Business connect
We want to add the call waiting feature on the TELUS Business Connect Platform
1 vote -
Cold transfer should show who transferred the call
Internal call transfer should show internal user extension name or extension number for cold transfer
6 votes -
Filter the calls/SMS coming from the main number and direct number on RingCentral Application
Filter the calls/SMS coming from the main number and direct number on RingCentral Application.
We are able to view the phone number dialed or sent an SMS when we open the information of the call/SMS. It would be better if there is a way to have it separated so that we can identify immediately if the call/SMS came from the main line or any number in the account
2 votes -
Devices assigned to a Shared Line should have a Paging Key.
Devices assigned to a Shared Line should have a Paging Key.
The Paging key should also be available on devices assigned to a Shared Line group, rather than being initiated using DTMF.
3 votes -
Port In Order Status
It would be very helpful if the Status would better show the port request status. Currently, the admin portal shows a port request as "Pending" if it is "In Process" or when it has been "Approved" as indicated by the email notification stating, "has been approved and will be completed on"
3 votes -
delete/remove their ringcentral number for those who saved it on their phone/contacts already
delete/remove their ringcentral number for those who saved it on their phone/contacts already
1 vote -
Opt-in handling for Business SMS
Please implement something to manage SMS opt-ins. I should be able to automatically opt-in every number in my business instance as their continued employment constitutes acceptance. But external parties maybe go to www.ringcentral.com/[cust #]/[campaign #]/[phone number] to opt in.
Maybe give a webpage where I can upload my company logo and which has default acceptable text for opting in that we can modify. You could help your customers ensure compliance by preventing SMS messages to numbers that aren't opted in, since you already have the opt-out database, and would explicitly have the opt-in information. You'd need the ability to import…
1 vote -
Swipe option to leave a VM or send an Automatic mesasge
Have an option to :
when a call comes in, have a button to send to VM
when a call comes in, have a button to send a text (with various messages like, "Can't talk right now, I'll call you back shortly".2 votes -
Block Robo calls
Have the ability to remove the audio greeting or change the audio greeting on Block Robo calls
2 votes -
Accept multiple calls using User Extension
It will be very useful if the user extension can accept multiple calls.
Call waiting feature should able to answer or handle multiple calls not to limit for two calls at the same time.1 vote -
Increase or Remove IVR Audio Prompt Time Limit
urrent Behavior:
At present, the IVR audio prompt is limited to a maximum duration of 10 minutes during live calls. When this time limit is exceeded, the system plays an internal error message to the caller.Request:
We request that the 10-minute time limit for IVR audio prompts be increased or removed altogether.Justification:
Some organizations include extensive and detailed information in their IVR menus, such as legal disclosures, compliance-related content, or comprehensive instructions. The current 10-minute cap restricts their ability to deliver this information effectively and may result in a poor caller experience due to the unexpected error message…1 vote -
Ability to have a different company name displayed on the ringcentral app
Need to have an option to have a different company name displayed on the ringcentral app for users to have different field but still working on the same site/company
2 votes -
Audit Trail Logging For Template Changes
Templates can significantly impact various system settings, including call handling user information and other configurations. Currently admins lack visibility into modifications made to templates, making it difficult to track chagnes, troubleshoot issues, and maintain compliance. By loggin template modifications in the audit trail, admins will have a clear record of all changes, improving transparency, security, and operational efficiency.
Feature Requirements:
Audit Trail for Logging Template Changes:
1. Record when a template is created, modified or deleted.
2. Capture specific changes made within the template
3. Include the affected settings (ie call handling, user configurations...)User and Timestamp Tracking:
1. Log…2 votes
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