13285 results found
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Granular Global Notification Controls for RingCX/ACE
Problem Statement
RingCX Admins currently lack granular control over organization-wide notifications. When automated events run (like ACE Scorecards), users get flooded with spam—in one case, 14 emails within 10 minutes.The current admin workaround under People > Users is an all-or-nothing "Turn off notifications" button. While this stops the flooding, it simultaneously blocks critical communications that users actually need, such as Coaching updates and system announcements.
Proposed Solution
Category-Specific Admin Toggles: Provide a centralized dashboard in Admin Settings allowing admins to selectively enable/disable specific notification types (e.g., Mute Scorecards but Allow Coaching & AI Insights) company-wide.Notification Digest / Throttling:…
1 vote -
Display name for deskphones
We would like to request a feature enhancement in the RingCentral Admin Portal. Currently, for desk phones utilizing assisted provisioning, administrators lack the option to customize the local display name shown on the physical device.
We need the ability for administrators to modify and set a preferred display name directly within the portal for all devices, regardless of whether they are fully or assisted provisioned. This flexibility is essential for maintaining accurate internal directory labeling and meeting specific formatting standards across our office hardware.
1 vote -
Add end time to call log in RingCentral app.
Add end time to call log in RingCentral app to show what time a call ends and begins.
1 vote -
Be able to Configure user access rights for call logs and phone numbers across multiple sites
A user with a Custom Role assigned to a specific Role Domain (Site) and granted "Company Call Log" and "Sites Call Log" full access permissions should see ALL call records and ALL recording segments associated with that Site.
2 votes -
Using older desktop app version's phone interface to manage multiple calls
[EXTERNAL]
My entire office are really struggling with the new RC App… it REALLY SUCKS and my entire office has the same response…
It has a LOT of new features and all but we don’t need all the bells and whistles.. phone # is too small, we might have 6 callers at the same time and it’s sooo difficult to stack calls and re-enter into calls and transfer calls and have conference calls on the fly… The old app was MUCH EASIER to navigate and see… Along with this, my plantronic’s headset now doesn’t allow me to accept calls or…
2 votes -
Play Announcement When Maximum Wait Time for a Call Is Reached in Call Queue
Add an option to play an announcement when the 'When maximum wait time is reached, send caller to' criteria is reached for a call in Call Queue. This would provide users with an option for receiving notification of missed calls, as forwarding calls to an announcement-only extension does not currently support missed call notifications.
1 vote -
Download Transcription while RCV not recorded meeting is ongoing in All New RCV meeting
Steps to replicate:
Video setting : All New RCV meeting turned on in the RingCentral Desktop/Web App.
Ongoing RingCentral Video not recorded.
Should have option to Turn on Transcription while meeting is ongoing.
While in the meeting, Host should have option to download transcription real time.
This is working in RingCentral Mac desktop app if in Video setting, "All New RCV meeting" is off.1 vote -
A report showing the number of inbound and outbound fax pages sent and received per month, per phone number.
The customer is using the RingCentral service only for faxing. She wanted to see a report that will show the nuber how many outbound pages and how many inbound pages were sent and received. She wanted this information per number and per month.
4 votes -
SMS Outbound ID for Hubspot
Provide the ability in the RingCentral–HubSpot integration for users to select a specific outbound SMS number for automated messages within HubSpot workflows.
3 votes -
schedule
Schedule messages.
This request already exists in the SMS channel, but it's so important in Team messaging too! Being able to schedule a message to avoid disturbing a teammate during week ends or late at night is a must have.15 votes -
SMS Recipient Removal in Call Queues
As an admin, I cannot remove an SMS Recipient once added to a Call Queue. My only options are to just disable notifications, or to totally delete the Call Queue and recreate it. Need a "Delete" option for SMS Recipients on Call Queues.
21 votes -
assign the meeting host role to another participant
I want to use a functionality in RC where, if the meeting organizer needs to leave early, they can assign the meeting host role to another participant instead of ending the meeting for everyone. This allows the meeting to continue even if the original organizer has to drop.
2 votes -
2 votes
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Bulk Call Handling Configuration for DID Number Ranges
We need the ability to configure call handling and routing for a sequential block of numbers (e.g., numbers ending in 4101 through 4111) in bulk directly from the Admin Portal.
Currently, if we want to route a specific range of DIDs that are already assigned to existing user extensions to a main company or site number, it requires tedious, manual configuration for each individual number.
Introduce a "Bulk Route by Number Range" option in the Admin Portal.
Administrators should be able to input a start and end number (e.g., xxxx-4101 to xxxx-4111).
The system should allow us to apply a…
2 votes -
Toggle or force transcription continuity across a call merge
User-facing setting that allows you to toggle or force transcription continuity across a call merge.
1 vote -
RingEX - Global A2P SMS Routing & APAC Local Number Provisioning
The Problem
An enterprise e-commerce client (~5M global customers) is attempting to send automated, event-triggered Application-to-Person (A2P) SMS messages to Australia (AU) and New Zealand (NZ) at a volume of 10k–20k messages/month.Currently, the platform's upstream carrier architecture restricts outbound SMS to these regions to Peer-to-Peer (P2P) routes only. As a result, automated traffic is blocked by international carrier matrices. Furthermore, internal logs falsely mark these blocked messages as successfully "Delivered," and Campaign Registry (TCR) constraints prevent the client from registering local AU/NZ numbers to bypass these filters.
Proposed Solution & Key Capabilities
Global A2P Routing Integration: Partner with tier-1…1 vote -
update the max wait time to have 45 secs
Option to add 45 secs, more increment option or have custom field for call queue max wait time.
1 vote -
Flexible use for a toll-free number for both US and Canada
We should make sure our toll-free number is open to both the US and Canada. Toll-free numbers should work across both countries for free, meaning a Canadian caller won't be charged for dialing a US toll-free number, and a US caller won't be charged for dialing a Canadian toll-free number. It requires no international codes, just dialing the standard toll-free number.
1 vote -
Ability to share folder from a user's HUD
Ability to share folders from a user's HUD in the App with others so they don't have to build them.
1 vote -
Complete Handoff after the Call is Merged
I wanted to make sure that the customer and the other user is properly connected before I leave the call. Currently, when using the app, after I merged the call I cannot leave the line because all the line will get disconnected.
Please consider feature enhancement, Complete Transfer after merged calls.
10 votes
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