12358 results found
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Custom Role Access Restriction
Requesting the ability to apply custom role-based restrictions that would prevent certain users from deleting specific types of data within their RingCentral account.
Specifically, the customer would like to restrict users—through role permissions—from deleting items such as voicemails, AI-generated notes, chats, messages, and similar communication records. Implementing this level of control would help maintain data integrity, ensure accountability, and align with their internal compliance or record-keeping policies.
2 votes -
Voicemail Response Time Limit
Have the ability to set length in minutes for voicemail responses. Our customer stated to used to have it for 3 minutes and automatically cuts, prompting to the caller limit is reached. This was working just fine for the customer however they are now receiving messages longer. They need to be able to set this back to 3 minutes or adjust to preference
16 votes -
Status changes to DnD during calls
Make an option so whenever we pick up a call, DnD is temporarily turned on during the portion of the call, and once you're off the phone, you go back to available.
1 vote -
Transferring Licenses in Cost Center
When trying to assign a phone from the number inventory, It puts up a message that I have no licenses in the cost center selected and prompting users to purchase an additional license without showing the visible option to transfer an available license can easily lead to unnecessary spending and inefficient license management. Making the transfer option more visible and user-friendly especially when a user encounters a "no available licenses" message would likely reduce confusion, improve resource utilization, and increase customer satisfaction.
5 votes -
Ability to disable PIN
Ability to disable the PIN so that customers don’t have to enter the PIN every time they access voicemail.
2 votes -
Desk phone/Teams integration
Desk phone/Teams integration
We have a user who is wondering if it is possible to make a call via their desk phone, but to then have the actual call go not through the desk phone, but through Teams and use their PC speakers/mic. Can this be done, or is this not supported?
2 votes -
Enable Site Reassignment for Unassigned Devices with Phone Numbers
Request to restore the ability to change the site of an unassigned device in the Admin Portal, even when a phone number is already associated with the device. This will allow admins to properly organize and manage devices without needing to unassign phone numbers first.
1 vote -
Ability to recreate an extension
Clone User from the admin portal to have an option to more quickly recreate an extension
1 vote -
Automatic Prevention of USB Audio Device Power-Down
Ensure USB audio devices, such as headsets, remain powered on during periods of inactivity to maintain continuous connectivity and prevent audio interruptions.
Scenario:
Users relying on USB audio devices for calls and meetings may experience unexpected disconnections or missed audio when the operating system powers down the device due to inactivity. Currently, this requires manual adjustment of USB power settings on each device. Automating the prevention of power-down would improve reliability, reduce disruptions, and minimize support requests.1 vote -
Set up a limit for outbound calls
A feature for outbound calling that will allow admins or users set up a limit or duration for outbound calls which will disconnect calls once the duration is reached. Example is if an extension has a 5 minute outbound call duration limit, after 5 minutes the call will end.
1 vote -
need old text messages
I have to go to court, I need copies of old text messages. yal should not be deleting my company information at all. These are very important messages.
1 vote -
New patient to receive a text message on where to go to complete a form
We are receiving multiple new-patient calls, and some callers are having difficulty finding our website. I would like them to click "1" to receive a text message with a specific link to complete the form. And contact information so they can save it on their phone.
1 vote -
Remove the Capability of Forwarding a voicemail message in Ring Central Application
We would like to request the removal of this option from the application across the entire account. This change is necessary for us to maintain centralized control over voicemail received by each extension.
3 votes -
Switching Super Admin who created the account
There should be a better transition for A Super Admin who created the account to be switched to another member on the team. Our Director was leaving and I had to manually switch all information. None of the direct messages or teams switched over, so that is a big privacy breach, as I could see all of her old messages, and she could see all of mine. Not to mention i had to call customer services 4 different times, for a total of 5 hours just to switch our super admin who created the account. This should have a better…
2 votes -
Allow adding more than 3 accounts to RingCentral app
The current limit for adding multiple accounts to the RingCentral desktop app is 3. This limit should be increased to allow more than 3 accounts.
This will be useful for partners that are working projects for multiple RingCentral customers.
7 votes -
Park Group MS Teams Embedded App
Have the ability to select this park location in the MS Teams Embedded App to park a call
2 votes -
Change number type from company number to RingCX from the customer's end.
The customer would like to have the ability to change the number type from company number to RingCX from their end..
1 vote -
Settings to automatically keep the keypad on the ringcentral app attached and not pop out.
the customer wanted to have a settings on the ringcentral app where she can press and the keypad will not automatically pop out when on a call
3 votes -
Support Multiple Account Sign-Ins with SSO in RingCentral App
Currently, the RingCentral App allows multiple account sign-ins only when the accounts are not using Single Sign-On (SSO). If SSO is enabled for one or more accounts, users are unable to add and switch between them. This creates a limitation for users who need to manage multiple SSO-enabled accounts.
3 votes -
Improve International VoIP Call Routing
Consider adding alternative routing paths or carrier agreements to improve connectivity with destinations that reject VoIP calls.
Customer requests enhanced routing or configuration options to ensure successful international call completion, where calls are being rejected with SIP 603 / Initiator Field: 2 responses.
Customer confirmed the same numbers work via other networks (e.g., T-Mobile).
The issue appears to be related to how destination carriers handle or block VoIP-originated calls.
Customer is an international logistics company that relies on global communication.
2 votes
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