11248 results found
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Custom Rule to bypass Call Queue Settings
Be able to create custom rule that will change the concurrent call per member on a specific user only and maintaining the number of concurrent call per member for call queue.
1 vote -
Custom Rule to bypass Call Queue Wait settings
Be able to create custom rule to change the concurrent call per member under wait settings for specific user only.
1 vote -
Add several column fields to the Performance Reports – Call Report and the associated data extracts in RingCentral Analytics.
Can we requested for the addition of several column fields to the Performance Reports – Call Report and the associated data extracts in RingCentral. The requested fields are:
Number of calls per day/week
Number of voicemails followed up on within X hours/days
Average speed of answer
Abandoned calls
SLA percentage1 vote -
Turn off Security Notice from RingCentral
Can we stop automated emails from service@ringcentral.com regarding Security Notice from RingCentral?
8 votes -
Call queue wait settings - to bypass the maximum caller wait time
Call queue wait settings - to bypass the maximum caller wait time settings when caller want to just leave a voicemail
4 votes -
External fax Forwarding Notification
We are hoping to set our fax number to forward to an external fax number. We have spoken with technical support and troubleshooted the issue. We were able to set the fax to forward to an external number; however, the fax message that should be sent to email is not being received from the fax emails in the notification. We are able to get the notification, but the attachment is being received in the external number notification. We would also like to be able to get the fax attachment from our email as well, which is set up on the…
2 votes -
Bulk Delete Voicemail Messages on Desk Phones via Admin Portal
To efficiently use deskphones in a shared space, e.g., hotels, the ability to delete voicemail messages in bulk on the Admin Portal and be deleted in sync on desk phones should be a feature.
2 votes -
Ring central compatibility for chromebook
Customer said that the keypad doesn't show when she is on a call both inbound and outbound customer said she would need to place the call on hold for her to be able to view the keypad. Feature works perfectly fine on the mobile app and customer would like to have full compatibility for chromebook
3 votes -
Auto Update - MSI install for RC app for IT
There's no option on the https://support.ringcentral.com/download for Auto Update for RingCentral App for IT, it's only showing "Non-Auto Update" only
Wanted to have the option to use the Auto Update for RingCentral App for IT from the download page: https://support.ringcentral.com/download1 vote -
Voicemail Setting Permission for custom role
Unable to update/make custom voicemail greeting when Screening, Greeting & Hold Music is disabled for user roles.
If we can include a separate permission for a role such as greeting, voicemail settings, ringback, screening and hold music restriction.
The users are now restricted to update voicemail when they are assigned to a role that is restricted for Screening, Greeting & Hold Music.
This is happening when updating through desktop, mobile and web application.
36 votes -
Edit Share Contacts
Customer currently do not have a way to be able to edit shared external contacts.
Current method to edit via csv file and re-upload the template is such a hassle and inconvenient for user adding or editing shared external contacts,Customers would like to have a feature where
1.) Shared External Contacts can be edit using Ringcentral App or SW
2.) Upload Shared External contacts without using .csv File
3.If 2 is not possible at least add shared external contacts without downloading the whole data of the template.10 votes -
Set up a Workflow Builder automation that allows one designated user to send SMS messages to all employee cell phone numbers."
Allow one user to send out SMS messages to all employee cellphone numbers in the event of office closure due to weather, holiday, catastrophe, etc...
1 vote -
ms voice authentication message will start to play even the user have not answer their RingCentral phone or app
ms voice authentication message should not start to play if the user have not answer their RingCentral phone or app.
Cody reports that ms voice authentication message will start to play even the user have not answer their RingCentral phone or app
This does not happen when ms voice authentication is sent to a cell number
The issue only happens if ms voice authentication is sent to a RingCentral number
Cx logs in to Microsoft using username and password and he will use voice authentication
The ms voice authentication message will then ask you to press pound
When ms voice…
1 vote -
Unlimited SMS bundle
Please add a capability to have a unlimited SMS bundle for the account, we are constantly receiving notifications that our SMS is approaching its limit and we cannot afford for the SMS service to be disrupted for our account
1 vote -
Reply using SMS to the voicemail.
The customer wants to be able to reply to voicemail using SMS.
3 votes -
Disable IVR
I would like to be able to disable an IVR for testing and backup.
3 votes -
Ability to create a template to modify messaging notifications.
The customer requests the addition of another email address to receive fax notifications for all user extensions. However, templates do not offer an option to modify or add email addresses for receiving messaging notifications.
3 votes -
Option to disconnect Robocall calls that sit in the voicemail prompt after 15 minutes
Option to disconnect Robocall calls that sit in the voicemail prompt after 15 minutes
2 votes -
Ability to create groups that contain uploaded external shared contacts
Currently when uploading a list of external shared contacts they appear in All contacts and Company contacts. It would be much more useful if once uploaded these external shared contacts could be added to a new group for instance Vendor Contacts, Outside Sales Rep Cell Phones, etc... that could be shared with all phone system users.
3 votes -
Account Admin Access to SMS Auto-Reply and Bulk Setup for User Extensions
Enable Account Administrators to access, manage, and configure SMS auto-reply settings centrally. Additionally, provide functionality for admins to set up or modify SMS auto-reply settings across all user extensions in bulk.
1 vote
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