12095 results found
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RC App Pop Up Notification for Connection Issue
We would like to suggest a feature enhancement for the RingCentral app: a clear pop-up notification that alerts users immediately when the app loses internet connectivity. This notification would help users quickly identify connection issues that might affect call quality, message and call delivery, and overall app functionality.
A prominent pop-up alert would improve user awareness and reduce confusion during network interruptions.
Requestor: Kane Russell
Company: SYMBIO GLOBAL PTY LIMITED2 votes -
Ability to Bulk upload blocked numbers
We would like to have the ability to bulk upload blocked numbers in the Service Web
7 votes -
Group SMS for International Numbers
It would be very helpful to have a feature that allows users to send group SMS messages to international numbers. Currently, international texting works only for individual messages, and users receive an error when attempting to send group texts that include international contacts.
1 vote -
Ability to host SMS of a number that was ported out from RingCentral to different carrier.
Ability to host SMS of a number that was ported out from RingCentral to different carrier. Just like when we are opting out SMS feature to other carrier of number from us.
1 vote -
analytics call segments definitons or glossary
customer wants to have a definitions of terms or glossary on analytics for better understanding of the terms use on the dashboard
1 vote -
Keypad on ringcentral application to be sync on dial pad on desk phone
Keypad on ringcentral application to be sync on dial pad on desk phone
- Ability to press key on RingCentral Application/Web App that will sync with Yealink T46 and T48 physical desk phone while the phone is engaged with a call.1 vote -
RingCentral Automator- AI-generated replies to missed calls
Sending AI-generated responses to missed calls similar to a third-party service called conju.ai.
RingCentral Automator will only send the predefined response to the workflow you create.
2 votes -
received sms from yealink
Received a SMS using Yealink T57w
2 votes -
Hide extensiojn number or use call queue extension number for internal calls
We need an option to hide or change the Extension of the Manager who is making an internal calls to show the Call queue extension instead of the calling extnsion number and phone number
1 vote -
additional email address recipient character for message only extension
additional email address recipient character for message only extension. Currently it has limit characters, so we would like to add more.
3 votes -
AI Assistant - consolidate the number of times "AI is Taking Notes"
Currently if a customer calls in and speaks to multiple people due to being transferred between different team members the caller hears "AI is Taking Notes" each time they speak to someone new. I would suggest a means for the system to identify it's the same caller so they don't need to be told multiple times
6 votes -
Silent Monitor, Coach, Barge - Update prompt when user is already being monitored
Currently there is a limit that only one person can Silent Monitor a user at a time. When the second user tries to Silent Monitor the same person they get a prompt "you do not have access to this feature" which is the same message when a user doesn't have the set permission to monitor a particular user. This should be updated to something more accurate such as "user already being monitored, please try again later."
5 votes -
Automatically turn off ringing notification for pickup calls during an active phone call
Have the capability to turn off the ringing notification for pick up calls during for pick up members when they are in an active phone call.
1 vote -
If one extension within the same group is set to Do Not Disturb, it should not affect the other extensions
If one extension within the same group is set to Do Not Disturb, it should not affect the other extensions.
1 vote -
Forced hold when on call
Experiencing a reoccurring issue where sometimes calls will be forcefully placed on hold, and if you try to click the hold button to take the call off hold, it just puts the call right back on hold. Only temporary fix we've found is resetting app data.
1 vote -
When I'm on the desktop app and a second call comes in, please notify me silently.
When I'm on the desktop app and a second call comes in, please notify me silently. Now you are ringing over top of me talking to the first call. It's very loud and obtrusive. Thank you
1 vote -
Ability to add an admin to a team group created by a different user
As an admin on the account the admin should be able to have access to add admin to any user created group in the RingCentral App
1 vote -
Disable the message icon in Ringcentral app
Customer is requesting to turn off/disable the message in RC app so that it is not confusing for the text
3 votes -
Options to customize the reply options when receiving a call in RingEX
Options to customize the reply options when receiving a call in RingEX, it will be more convinient if we will be able to edit the reply options so that we no need to type in customized SMS everytime
1 vote -
Assign Toll-Free Numbers to Shared Lines
It would be better if we could have the ability to use Toll-Free numbers on shared lines, most especially if we have had the numbers for a long time and would like to utilize the shared line feature for incoming calls.
2 votes
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