12972 results found
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Resend fax
To have the ability to resend multiple faxes at once, especially those that failed to send.
3 votes -
caller place on hold for atleast 30 secsthe caller gets automatically routed to main line
If the Receptionist or the users places the caller on hold for 30 seconds, the caller gets automatically rerouted back to the main incoming line
3 votes -
Scheduled time to auto-delete AI Transcripts
Add option and/or ability to set scheduled auto-delete of AI Transcripts/Notes
4 votes -
Block the ability to transfer calls from one site to another site
It would be helpful to be able to block users assigned to a specific site from being able to transfer calls to users at another site.
This would be helpful to add into the roles and permissions, or to limit within the user details -> settings and permissions.
26 votes -
Edit call back announcement for call queue
Enable to customize the request call back announcement for call queue.
1 vote -
The ability to add an additional or 2nd Extension to a User
I want the ability to add multiple extensions to a single user. I have situations where an employee is transferred to a new position or taking on additional duties. They are doing their role as well as a secondary role. If both job extensions could be added to the user it would be helpful.
1 vote -
Directory Synchronization for RingCX and CCRN Numbers
Current Limitation:
The administrative interface for RingEX Service Web currently provides a "Publish/Unpublish" toggle; however, the system architecture treats all RingCX and CCRN-associated numbers as globally visible. Consequently, the user-defined publish state is not honored, and these numbers remain searchable within the RingCentral Application (RCApp).Proposed Functional Correction
Enable the synchronization of the existing "Publish/Unpublish" toggle on the RingEX Service Web with the RCApp directory service. The system must be updated to ensure that any RingCX or CCRN number set to an "Unpublished" state is filtered out of all search results within the application.
Business Justification
The inability to suppress…0 votes -
Restriction for accessing the account using the RC number
To restrict account access so that users cannot log in using the RingCentral number and can only sign in using their email address.
1 vote -
Allow Admins to Delete Analytics Data Before the 6-Month Retention Period
Feature Request: Allow Admins to Delete Analytics Data Before the 6-Month Retention Period
Summary
Provide administrators with the ability to manually delete analytics data before the default 6-month retention period when the data is no longer needed.Description
Currently, analytics data is retained for a fixed period of six months, and administrators do not have the option to remove this data earlier. In some cases, organizations may no longer require specific analytics data and would prefer to delete it before the retention period expires.Adding an option for administrators to manually delete analytics data would provide greater flexibility in data…
1 vote -
caller id information
I want to change the incoming caller ID to include:
Caller ID/name
Caller city, state
Caller's phone number
RingCentral phone number that is receiving the incoming call
RingCentral phone number Caller ID (Business Name)
All of these items should be fixed on the screen. Currently I have the incoming caller's phone number and my phone number showing when incoming calls are received. The phone numbers are scrolling and it makes it difficult to read in real time as calls come in.
1 vote -
Align Caller ID Name Display Between Mobile and Desktop Applications
Issue Summary:
There is an inconsistency in how the Caller ID name is displayed in the Caller ID dropdown between the Mobile App and the Desktop App.Current Behavior:
Mobile App: The Caller ID dropdown displays the name assigned to the phone number in the admin portal.
Desktop App: The Caller ID dropdown displays the name of the extension to which the phone number is assigned.Expected / Desired Behavior:
For consistency and improved user experience, the Caller ID name logic should be aligned across both Mobile and Desktop applications—ideally displaying the same identifier (either phone number name or extension…2 votes -
Allow to see when a user logs out via the audit trail
Customer is looking to see the audit trail show when an agent logs out. There is an ability to see when they login but to ensure folks are logged out prior to PTO would benefit greatly
2 votes -
Full Call Transcript
After a call, a full call transcript (not just the summary as shown on the Notification > Call notes) to be sent to the email of the super-admin only and not to be sent the a non-super-admin extension.
Super Admins have the power to disable this feature through the Admin Portal.7 votes -
311 extension
Allow users to use 311 as an extension user on the account.
1 vote -
Allow users to select their correct home country code in North America Accounts
My users in Chile, Argentina, Germany, and Denmark cannot select their home country code. I'm told this is because we have an account created in North America. I request for my international employees to be able to select their correct home country code.
1 vote -
Increase Direct Export Limit for Admin Portal Call Logs beyond 1,000 Rows
Currently, the "Quick Export" feature in the Admin Portal Call Log is hard-capped at 1,000 rows. For mid-to-large sized organizations, 1,000 calls can represent less than an hour of activity, forcing Admins to perform multiple, fragmented exports or navigate away to the Analytics "Delivery" settings for a background report.
Increasing this limit (to 5,000 or 10,000 rows) would significantly improve administrative efficiency by:
Reducing Friction: Allowing for immediate data analysis without waiting for an emailed report link.
Improving Audits: Streamlining the process for billing verification and high-volume troubleshooting.
User Experience: Providing a more modern, scalable reporting tool that matches the…
1 vote -
Add the information of when an extension got disabled
We would like to request a feature where Super Admins receive an automated notification whenever a user extension is activated or deactivated.
2 votes -
Ability to Seperate Fax folder based on the Fax number of the customer's account
Ability to Seperate Fax folder based on the Fax number of the customer's account
3 votes -
Mitel 6940: Presence status in Company Directory view
Mitel 6940: Presence status in Company Directory view
When users access the directory to look for someone they cannot see their presence (whether they are on a call or not). On the old Mitel platform the little box by their name would turn red when on a call. The little box is still there but just stays black whether they are on a call or not.
4 votes -
Enabling SMS feature automatically
Customer is not happy regarding our process in manually enabling the SMS feature of a newly added Canadian number for SMS. It would be best if the SMS feature would be enabled by default for Canadian numbers especially if it would be only use to send SMS inside Canada.
7 votes
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