11741 results found
-
remove invited contacts under company contact list
customer cant remove the invited contacts under company contact list, it only has the option to resend but not to remove. the said emails cannot also be deleted from our end since the user didnt sign up completely.
2 votes -
Fax-Only License
We would like to request the availability of dedicated fax licenses or extensions that can be connected directly to a fax machine without requiring a full RingEX license.
The current RingEX license includes many features—such as voice, messaging, and video—that are not utilized in a fax-only setup. As such, using a full license for a dedicated fax line is not cost-effective and does not align with the actual usage.
A more streamlined and affordable fax-only license would be a better fit for these scenarios.
2 votes -
Display accurate telephony status of call queue members even while additional calls are ringing to those who are active on calls
Preconditions:
A: SCP SP 1236 "Call Queue - Multiple Calls" is enabled
&
B: The call queue setting: "Maximum concurrent calls per member" is set to >1.Scenario:
There are 6 users in many simultaneous call queues.
All users use the Messaging feature and can see each other's RC App status.
Lets say 3 of those users are active on a call queue call and their RC App status/presence indicators show Red/On a call as expected.
- As soon as a new Call Queue call is offered to any of their assigned Call Queues, the users' RC App status changes…2 votes -
Allow people to fax RingCentral efax numbers from analog fax machines without requiring the "1" country code
Allow people to fax RingCentral efax numbers from analog fax machines without requiring the "1" country code. Currently you are able to fax between RingCentral accounts without requiring the country code, however if you try to send a fax from an analog fax machine to a RingCentral number the same way the fax fails to send. Adding the "1" country code to that same failed fax allows it to send properly, but not every person who sends faxes is aware of this requirement causing them to fail to send.
2 votes -
Call Queue - "Allow members to change their queue status"
"Allow members to change their queue status" button on the Call Queue is not working since the Users that are members of the Call Queue still have the "Accept Call Queue calls" button on their end.
31 votes -
Show caller ID when Transferring Calls
The ability to show the name of the caller who initially made the call. Customer is having issues with the CallerID not updating when they are being transferred. She had called a user and the user transferred her to another user, but the CallerID still shows the original user who she had called and transfe
3 votes -
AI back up extension goes to message only extension
Related case 28906919. UID 159002040.
Hi Team,
AI receptionist for Seth Solutions is unique as this applies during off hours.
Currently we dont have option for backup extension to select message only extension.
Client prefer to have that option so that in the event that caller asked for a live agent. It will just go directly to their mailbox.I an writing this on behalf of Seth Pearcy.
Regards.
Ram Carillo
APAC - TSR1 vote -
Disable free accounts on specific domains
Admins want to block their users from creating a free account using their company email address.
11 votes -
Disable/remove capability to create Company SMS Template for Custom Roles
App does not honor user role settings to prevent SMS company template creation
We have a custom role applied to user to prevent them from adding company SMS templates but it still allows them to create via the texting interface.
2 votes -
Multiple extension to a Key press
We have a customer would like to have a feature to add one more extension to key press.
1 vote -
Option to file a carrier ticket to Vodafone
We would like to have an option to file a carrier ticket to Vodafone for inbound call routing issues.
1 vote -
Transfer straight to voicemail.
We would like an option to transfer a caller directly to an individual's voicemail box if the person is busy. We can only transfer to their line and their phone will ring before allowing the caller to leave a voicemail. I was given a work-around by RingCentral's technical support, *extension#, but it would be nice if there was a button so you don't need to remember everyone's extension numbers.
1 vote -
Option to show caller ID name or caller number in the RC app
Option to show caller ID name or caller number in the RC app
1 vote -
Support Multiple Account Sign-Ins with SSO in RingCentral App
urrently, the RingCentral App allows multiple account sign-ins only when the accounts are not using Single Sign-On (SSO). If SSO is enabled for one or more accounts, users are unable to add and switch between them. This creates a limitation for users who need to manage multiple SSO-enabled accounts.
1 vote -
Force update Polycom CCX500 firmware to 8.1.5 with custom configuration
Firmware version 8.1.2 is the latest available with RingCentral and automatically picks up. We wish to have the option to push the firmware upgrade to 8.1.5 and bypass the 8.1.2 RingCentral offers and use it together with the custom configuration.
1 vote -
ability to add bulk numbers and/or area code in trusted number
Customer is loking for a way to add bulk numbers and area code in adding as their trusted number.
1 vote -
Reject incoming calls in the Queue and do not be routed to the next available member.
Reject incoming calls in the Queue and do not be routed to the next available member.
3 votes -
Schedule Templates
Need to implement schedule templates that can be bulk applied to Call Queues (really anywhere that can use a schedule).
8 votes -
Porting Open Drafts
We would like for all Open Porting Drafts to be visible to all Super Admins and not just the user who initiated it.
10 votes -
Shared external directory sync to Yealink phones as temporary substitute for Australian caller ID feature
In Australia, where standard Caller ID features are not implemented yet, we implement the shared external directory to identify phone numbers manually as a temporary fix. This feature works on the inbound and outbound calls via the Ringcentral apps but not on Yealink phones.
We need this feature to be implemented on all Ringcentral physical phone models without making changes on the phone’s internal settings.
1 vote
- Don't see your idea?