10977 results found
-
Call Recording Cropping/Editing
A feature that would allow users/admin to trim or crop call recordings to shorter, more manageable lengths. This is crucial for focusing on specific sections of a call, removing unnecessary silence or irrelevant portions, and facilitating easier sharing and review of key information.
Use Cases:
Sales teams reviewing key moments of customer interactions.
Support teams sharing specific portions of troubleshooting calls with colleagues.
Management reviewing critical decision-making discussions.
Training and quality assurance purposes.Additional Considerations:
User Permissions: Access to this feature should be controlled by user roles and permissions.2 votes -
Super Admin Role But Read Only
I would like to add my software developer on the account with admin role that is read-only. I would like to request the addition of a "Super Admin" role with read-only access to settings and configurations. This role should allow users to view all settings and configurations within the system, but not make any changes or updates. The objective is to allow designated users (e.g., system auditors, compliance officers) to have complete visibility into the system's settings without the ability to alter them.
3 votes -
Include Cisco ATA 191 for Multi-Devices
They would like to include Cisco ATA 191 as a supported device for Multi-Devices especially if they're going to use it for faxing purposes
7 votes -
customized logo for fax
Having a customized logo for the email to fax feature, where in Admin can personalized their logo.
2 votes -
IVR Default Key presses
A customer has expressed a desire to customize the default key presses on their device or system. Instead of being limited to using only the "#" (hash or pound) and "*" (asterisk) keys, they are seeking options to modify these standard inputs to different keys of their choosing. This request likely stems from a need for personalization, improved ergonomics, or compatibility with specific workflows. Accommodating such a change would involve adjusting the system's input recognition and potentially remapping the functions associated with these keys. It's important to consider the implications of such modifications on the overall user experience and system…
2 votes -
DND show on reports
when physical phone is set to DND it should reflect that the ext is not available.
2 votes -
call recording downloading 30 days in one page/sheet
The customer is looking for a way to download the call recordings for 30 days in a single page, rather than downloading one page at a time for each day's recordings.
2 votes -
There should be an option for system recording to say the caller ID name of the caller or if the caller is on the contacts of the customer
There should be an option for system recording to say the caller ID name of the caller
1 vote -
Personal Contacts Group Not showing in ring central app
This should be available so i can send text to a group i created on the web under contacts-personal-groups.
3 votes -
ability to recieve fax directly to the email without assigning a user extension as the operator
customer would like to receive the fax directly to the email address without assigning any user extension as the main operator
6 votes -
Unknown Caller Identification
The customer would like a feature that allows them to filter unknown callers and identify the numbers of those callers.
5 votes -
multiple devices
We need the ability to allow multiple devices per login. Our Intake department depends on that feature to access Fax referrals that are critical for our business. We have been able to access the faxes for years until a recent update.
2 votes -
Bulk Template notification option
Remove the option to send notifications to all users when applying Bulk template.
2 votes -
Provide for Persistent Preferences
Several interfaces in the Admin portal allow selection of how many rows of data to display. I routinely change the default setting to "200" or "All" but I do this routinely because my selection does not "stick" from one session to the next -- often reverting to showing only (for example) 10 call queues when I have 47 and would like to see them all by default. Can this be changed?
1 vote -
Change to a different extension on RingCentral App
It would be great if I could log in on my other extension on my RingCentral App but by just clicking change extension on my profile and having the options there without needing to log out on the app and logging in with a different extension's credential
1 vote -
replacement phone
current phones should not go offline when ordering a replacement device
1 vote -
Customer called in to see if there is a special feature where their customer can enter their credit card number on thru phone calls
Customer called in to see if there is a special feature where their customer can enter their credit card number on thru phone calls
1 vote -
when a text conversation is stared as a favorite... it should always stay at the top of all text conversations, so we dont have to scroll do
when a text conversation is stared as a favorite... it should always stay at the top of all text conversations, so we dont have to scroll down through a hundred text messages to find the ones that with the star(s)."
1 vote -
Adaptive Multi-Language Transcription
We propose implementing an advanced transcription feature that can automatically adapt to different languages. This functionality would enable our software to:
- Detect and identify multiple languages within a single conversation or recording
- Seamlessly switch between languages during transcription
- Provide accurate transcripts for multilingual content
- Support a wide range of languages and dialects
- Offer real-time language adaptation for live transcription
This feature would greatly enhance our platform's versatility and appeal to a global user base, improving accessibility and communication across language barriers.
4 votes -
Sync Contacts from RingCentral app to Yealink desk phone
It's better to if we have the option in the portal to sync our company contacts to our Yealink or other type of desk phones.
3 votes
- Don't see your idea?