12358 results found
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UK ERL Validation: Support Geocoordinates for Non-Postal Locations
Problem: Current UK Emergency Response Location (ERL) validation strictly requires a "Premise" match in the Royal Mail database (via SmartyStreets). Valid physical locations that lack residential postal data (e.g., Maritime Lifeboat Stations, remote utility substations) are currently rejected, blocking safety compliance for enterprise customers.
Use Case: RNLI (Royal National Lifeboat Institution) cannot register active Lifeboat Stations for 999 services because these facilities are not in the Royal Mail delivery database, despite having physical locations. (Reference Case: #29897714).
Proposed Solution: Allow Latitude/Longitude coordinates to be accepted as valid ERL metadata when a standard postal address cannot be validated.
Business Impact: Unblocks…
1 vote -
Endless Notifications
My team uses direct messages regularly. As a fully remote team, it's a staple for our communication repertoire. Also, this idea probably sounds counterintuitive to the trend of reducing "noise", however, as an autistic person, I tend to get very focused, sometimes hyper-focused, on whatever I'm doing and entirely miss messages to me. This frustrates teammates as well as myself because as a fully remote team, it is expected that you respond to a direct message pretty quickly. RingCentral does not have any accessibility options to handle this, and the ones for Windows are insufficient. I know I could flash…
1 vote -
Route to External Numbers when members are available, but no members answer or all members are busy or unavailable
Allow for the option to "Route to External Numbers" when members are available, but no members answer or all members are busy or unavailable.
2 votes -
Disable dial pad pop out
Is there a way to prevent the dial pad from popping out of the Ring Central App when making a call? I would rather it stay in the Ring Central app and not pop out into it's own little window.
32 votes -
Enable Tagging, Commenting, and Status Tracking for Faxes in Desktop App
Our users require enhanced workflow management tools for processing faxes directly within the RingCentral Desktop Application.
The core need is the ability to:
Tag/Highlight Faxes: Apply custom tags (e.g., "Invoice," "Patient Intake," "Urgent HR") to instantly categorize the fax type.
Leave Comments/Notes: Add internal, persistent notes to a specific fax (e.g., "Requires manager approval," "Follow-up needed by EOD," or specific processing instructions).
Track Status: Implement a simple status indicator (e.g., "New," "In Progress," "Completed") to clearly define where a fax is in the processing pipeline.
Why this is important:
Faxes often require different processing steps, and without a way to…
1 vote -
Ability to Delete Other Users SMS History
Ability to delete text messages of other employees without logging into the employee's account.
1 vote -
Click to dial
The ability to automatically dial a number when cliked, Without having to press on the Phone Icon. This feature should be available for both Mobile and Desktop Application.
1 vote -
Caller ID option for address
Incoming calls will show caller ID name and the caller Address
1 vote -
add paging device to HUD to have an online status
Can we please have an option under HUD where when we add a user using a paging device under user extensions to show as online
1 vote -
Ability to edit the font size for the Video Meeting transcript, and make the words more accurate.
Please add an option to change the transcript’s font size so users can increase or decrease text for better readability and accessibility, and enhance the transcription engine to produce more accurate wording, reducing errors and improving clarity during meetings.
1 vote -
Remove desktop plugin requirement for embedded Teams app
The requirement of a locally installed desktop plugin, or the full mobile app to leverage the Microsoft Teams inegration make what could be a very powerful option less practical. Having the ability to use the embedded Teams app free of any additional software would be an ideal experience! The desktop plugin requirement introduces application packaging and delivery requriements that are not necessary with the RC web app raising the question as to why they are required for the Teams integration.
0 votes -
Adding custom rule in user call handling templates/Custom rule template
The Customer have multiple users (500) on the account, different sites with each call queues. The Customer wants to have an easier way in adding the custom rules per user.
Currently, the User call handling template option does not include a custom rule.
We've also checked User settings. There's no option to just include the Custom rule alone and when adding a rule, it does not include "Calling me at".8 votes -
Auto add/delete Users in the Group message
Ability to automatically add/delete the User to a group chat at the time their RC account is created or if deleted they would be removed
3 votes -
show extension when transferred
Ability to just show the extension of the user when transferring calls internally
2 votes -
Include Synced Contacts (Microsoft, Google) and Company Directory as Personal Contacts for Screen Calls
For the current settings for the screen callers, the dropdown for "Ask for a name when" has "Not in contact list", which only exempts the personal contact list. It would be helpful if the synced contacts from Microsoft/Google were also included in this, so they wouldn't have to announce each time they call in to RingCentral users. The same goes with internal users.
1 vote -
TFN for International SMS
Have the option to send international SMS using Toll-Free Numbers.
1 vote -
changing the call audio alert tone on the ringcentral app and company wide
Having the options to change the call audio alert tone on the RingCentral app company wide instead of going to each extension just to change the audio alert.
1 vote -
additional option: when the system detects that the email is already linked to another extension, provide the ability to delete the previous
Currently, in the admin portal, when a customer selects “Verify Email Uniqueness”, the system checks whether the email is already associated with another extension. If the email is found to be in use, we’re given the option to edit and update the email on the existing extension to make it unique.
We would also like to have an additional option: when the system detects that the email is already linked to another extension, provide the ability to delete the previous account directly from this prompt.
1 vote -
Sync Fax Default Cover Page from Admin Portal to mobile app
Sync Fax Default Cover Page from Admin Portal to mobile app. This request aims to extend that functionality so the same default cover page automatically applies when sending faxes via mobile app, ensuring consistency and reducing manual setup.
1 vote -
Check older voicemails that have already been deleted due to the new ones overwriting them
Customer requesting an option to check older voicemails that have already been deleted due to the new ones overwriting them.
1 vote
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