12095 results found
-
ability to add favorites on the actual phone
We paired the desk phone with the app and added favorites in the app. We can not see them on the phone. Is it possible to see the favorites we selected on the app on the actual phone?
2 votes -
AI note taking usage
As the phone administrator, a feature that provides visibility into how frequently the AI notetaking feature is being used across the organization would be helpful. This feature would support our internal digital transformation efforts by ensuring features like AI note-taking are effectively utilized.
2 votes -
Feature Request: Ability to Send Fax Using Extension Number Instead of Full Phone Number
📌 Feature Request: Ability to Send Fax Using Extension Number Instead of Full Phone Number
Summary:
Request to enhance faxing functionality in RingCentral to allow users to send faxes by entering an extension number instead of the full 10-digit direct number.Details / Business Need:
Currently, users must enter the full direct phone number assigned to an extension to send a fax.
Users want the ability to enter only the extension number, similar to how internal voice calls work.
This enhancement would simplify the process for internal fax communication within the organization.
Problem Statement:
The lack of support for faxing…1 vote -
add background logo on BYOD phones
enable to add a background logo/picture in BYOD phones
1 vote -
Ability to change the information on the app call logs
Ability to be able to change the call log information on the app to show the name instead of just the number being dialed or dialling to.
1 vote -
end message notifications to one email to all accounts at once
we want to change all the accounts to send message notifications to one email. In each account, in the messaging notification there is a field for specified emails. I'm wondering if there is a way to change this for all accounts at once, instead of going into each one to change it.
1 vote -
Determine which users are signing into the RC Standalone DT app and which users are signing in via RC for Teams Extension
Ability for the admin to check what app their agents are logging
2 votes -
Tagging Calls via Dialpad
Tagging Calls via Dialpad
When we are accepting calls on RingCentral, - is there a way to do a Press 1 / 2 after the caller hangs up, to then that number pressed is stored in RingCentral?
For example, we do a phone call, the caller hangs up, we press the number 1 on our Dial Pad, and then is that dial pad press stored in RingCentral anywhere?
Or is there another way to Tag a call via the dialpad after a call ends?
2 votes -
Logs or details for for Security event logs in RingCentral Admin Portal
Access the following information for the RingCentral admin portal:
Logs or details for Security event logs
2 votes -
Logs or details for Account Lockouts in RingCentral Admin Portal
Access the following information for the RingCentral admin portal:
Logs or details for Account Lockouts
2 votes -
Please switch back to previous SMS format!
This week (around March 4th, 2025), the desktop version of RC changed so I can no longer see the SMS history when sending a new text message. I want to be able to type in a number or contact name and see the history of the text thread instead of a blank window with nothing of the previous messages. Please switch it back!
7 votes -
Global Address Book
Currently, when users connect their RingCentral app's Contact Directory to Microsoft 365 using their company email addresses, all users within the Entra Hybrid Tenant are imported into the Global Address List (GAL). This behavior is undesirable as it exposes internal users to all employees, including those without direct communication needs.
Implement a feature that allows administrators to limit the synchronization of contacts to specific Active Directory (AD) Security Groups. This would enable the creation of a controlled GAL, ensuring that only designated users are visible to the intended audience.
By restricting the contact sync to a specific AD Security Group,…
3 votes -
external directory contacts you cant disable for some users
Is there any way to disable the External Shared Contacts directory contacts to a group of users ? or i would like to use the External Shared Contacts directory from ringCentral Directory integration but not all of our users need it.
so want to disable for certain users
I need to add 60 users to my account , but want certain users will all contacts some users with no contacts , some with restrictions1 vote -
Direct call waiting functionality
Direct call waiting functionality that silences the audio of a second incoming call during an active call, allowing customers to stay connected without interrupting the current conversation
2 votes -
performance report excluding weekends
Customer created a Dashboard from Performance Report, and would like to Exclude weekends when they pull up the report. Being unbale to exclude weekends on a monthly report really impacts averages and data
2 votes -
Apply Template to Update Security Questions in Bulk
Ability to have an option to apply a template to do bulk update of the security questions.
4 votes -
Allow Using 112 as an Extension Number
Other providers like Intermedia allow their users to have Ext. 112. Since this is not an emergency number for North America and Canada, customers should be allowed to use this number within the said territories.
4 votes -
Add Support for Pause Dialing
Submitting this on behalf of a customer.
They’re trying to forward calls to an external vendor line that requires navigating an IVR (like entering an extension). On their mobile phones, they can use pause dialing with commas — for example: 18007370045,7,2509. That way, the call connects, waits briefly, and then automatically sends the extension or DTMF input.
They tried using that same format in RingCentral call forwarding settings, but it gets flagged as an invalid number.
Feature request: Add support for comma-style pause dialing (or something similar) in forwarding rules and contacts.
Why it’s helpful:
Allows easier forwarding to vendor…
5 votes -
Add a number to an existing group SMS
Please have the capability to be able to add a phone number to an already existing group SMS so we don't have to start over and retain the existing thread.
10 votes -
Scheduling Feature for Calls
Having a scheduling app for clients to be able to book a call at pre-determined times, while following all HIPPA compliance guidelines (eg., similar to apps like Calendly but HIPPA compliant).
3 votes
- Don't see your idea?