11741 results found
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Set up auto responses on SMS when the number is from outside Ring Central numbers
Set up auto responses on SMS when the number is from outside Ring Central numbers
1 vote -
Align Ring Count Settings with Audible Ringtone Across Devices
Currently, in RingCentral user ring settings, each “ring” is defined as 5 seconds of ring time. However, the audible ringtone pattern differs by device (e.g., desktop app, desk phones, mobile apps). For example, when a user sets their ring setting to 3 rings (15 seconds), they may hear 6 audible rings on the desktop app instead of 3. This inconsistency causes confusion for users who expect the audible ringtone count to match the configured ring count.
1 vote -
AI Assistant to answer calls if no one answer calls in a call queue
use the AI Assistant but have it answer only if no one answer calls in a call queue or after a few rings
1 vote -
New contact button in the name field of texting
I would like to make a suggestion of a new feature to add to ring central. When entering a name to send a text it would be good to add a button to create a new contact if that person is not already in your contact list so you do not have to go to contacts and retype the name again to create a new contact.
1 vote -
BE ABLE TO DISABLE "THIS CALL IS BEING RECOREDED" PROMT WHEN PICKING UP A PAKRED CALL.
BE ABLE TO DISABLE "THIS CALL IS BEING RECOREDED" PROMT WHEN PICKING UP A PAKRED CALL.
1 vote -
BT feature request: Ability to receive a Notification if a Specific phone number calls their system
BT feature request: Ability to receive a Notification if a Specific phone number calls their system
Details : Want to have the option to set up a notification for specific phone numbers that call their members and alert a specific user
Current behavior : No option for the notification to alert if a specific phone number calls their system
Expected Behavior: To have option for select or enter a specific number that calls them to notify one of the users
Brand : BT Business
1 vote -
Outbound caller ID
It would be helpful if the Super Admin had the capability to use the direct numbers of all other users as the outbound caller ID.
2 votes -
AI notes that supports multiple language
AI notes that will support Spanish or multiple languages.
2 votes -
Add a contacts source indicator in the admin portal to show whether a contact originated from RingCentral or Google.
Enhance the admin portal by displaying an indicator next to each contact to identify its source—specifically whether it was imported from RingCentral or Google.
2 votes -
Ability to have an option to send automated survey thru SMS
The customer would like to have the ability to automate a survey through SMS.
2 votes -
Limited Extension Addition feature
For Limited Extensions to have an option to set to Ring at Once like a standard user extension. Also, to have the option setup a ring group for limited extension.
9 votes -
Users logged out of app for an extended amount of time goes automatically to voicemail when there's an inbound call
Use case: Employee unable to provide notice to their company that they could not report to work and unable to access their apps would result to automatic voicemail without making any changes to his/her extension's settings or status.
Current behavior: Inbound call results to a ringing behavior from the caller side even user is actually logged out and already out of office.
This applies to user extensions set for 24/7 schedule and no active custom rules. User was able to log out of his/her app previously
1 vote -
voicemail drag and drop
Be able to drag-and-drop feature for voicemail transfer between extensions in the admin portal. This would streamline the process of moving unread voicemails, making it more intuitive and efficient for administrators.
6 votes -
List of external numbers that has been used for call forwarding
To have an option on call logs to generate list of external numbers that has been used for call forwarding of a user
2 votes -
Ability to view list of templates associated to a specific User.
When you are logged into the Admin Portal. Click users, then see the new " Templates Applied to this user " Tab. This will give you the ability to add and delete templates and have a very quick representation to see what Templates are applied to that specific user and add or delete if necessary.
11 votes -
Modify Voicemail Messaging Notification
Have the ability to modify content of the email notification for voicemail - I want it to be basic or plain and without a logo
2 votes -
Modify Voicemail Messaging Notification
Messaging Notification for Voicemail
2 votes -
To migrate a number with a swap, update only the fields containing the old number with the new number. The new number should then be present
To migrate a number with a swap, update only the fields containing the old number with the new number. The new number should then be present in all relevant fields.
2 votes -
The ability to change the availability of members WITHIN the custom rules
In the custom rule in a call que the availability of members is hard coded. There should be way to change the member available in the rule the same way you can in the default. Right now you only have the ability to reorder. Not change if they are available. I really can't believe this wasn't thought about when it was engineered.
1 vote -
RingEX - Recording Option for External Calls Only
RingEX - Recording Option for External Calls Only
The phone system only offers the option to record ALL incoming/outgoing calls for an extension, including internal calls. There should be an option to record external calls only.
4 votes
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