12972 results found
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Export RingCentral Chat History for Transition to Zoom
We are transitioning our phones from RingCentral to Zoom, and several users would like the ability to export their chat history directly from RingCentral. Currently, the only workaround is for users to manually select all chat messages (CTRL + A) and copy-paste them into Notepad, which is time-consuming and inefficient. Providing a native export option for chat history would greatly improve the user experience during platform transitions.
2 votes -
Allow non super admins to edit presence settings on there phone
I would like Non superadmins (users) to beable to edit the presence of there phone that way users can edit the area where the speed dials (BLFs) appear.
this would let a user se the blf to a certain spot on there phone such as expansion pack
13 votes -
Disable users making calls or texts outside of TCPA hours
We would like to request a feature that allows administrators to restrict users from making outbound calls or sending text messages outside of TCPA-compliant hours (typically 8:00 AM to 9:00 PM local time of the recipient).
This feature would help ensure compliance with the Telephone Consumer Protection Act (TCPA) by preventing accidental outreach to contacts during restricted hours, reducing legal risk and improving customer trust.
Implementing this feature would significantly reduce the risk of TCPA violations and support responsible communication practices across the organization.
6 votes -
Call Forwarding
It would be great to see an option to be able to ring a phone using its DDi number without ALL devices and phones listed under the same user to ring by not using the toggle off/on per device and have a different option.
1 vote -
Zero Dialing on Answered Calls/On Hold
We have a customer/partner that is looking for the Zero Dialing option to work mainly for calls that they already answered or placed on hold. The intention is for the caller to be rerouted to a different extension if callers do not want to stay on hold.
2 votes -
Ability to Download List of Users with SMS Feature Enabled
Please add a button so that the list of users with the SMS feature enabled can be downloaded to an Excel file.
3 votes -
HUD - Ability to hide active call information (inbound and outbound )
able to hide all informatin of a call
2 votes -
Block Group SMS
Ability to block a Group Text that involves all the numbers on it.
2 votes -
Large Fax - 20,000 recipients
We are needing to send a large single page fax to over 20K recipients.
2 votes -
MERGE MISSED CALL NOTIFICATIONS FROM THE SAME NUMBER
MERGE MISSED CALL NOTIFICATIONS FROM THE SAME NUMBER, INSTEAD OF DISPLAYING THEM INDIVIDUALLY IN THE CALL HISTORY
7 votes -
Automatic Opt-out SMS Template for Ringcentral Desktop app
Please add an option to add an Automatic Opt-out template when sending SMS on the Ringcentral Desktop App.
10 votes -
verizon
Ability to add the word VERIZON in SMS added to a verified campaign
1 vote -
Configure Desk phone keys to dial extension directly
Checking the ring central features there is a feature that allows the caller to press zero to connect to the operator, we want this feature to setup in our phones internally so when a client pick up the phone and press 0 in the desk phone keypad we want them to be connected directly to the receptionist, however checking this with support this is not configurable from Ring central admin portal
1 vote -
2 votes
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I suggest you should change or unable the option for us and costumer not to hear "AI is taking notes" in every inbound.
I suggest you should change or unable the option for us and costumer not to hear "AI is taking notes" in every inbound.
1 vote -
Allow only specific phone numbers to call in Calling Rates instead of enabling the prefix
Allow only specific phone numbers to call in Calling Rates instead of enabling the prefix
1 vote -
Automatic Update of External Shared Contact
Have an option to automatically update the external shared directory across extensions, as the shared external directory is currently on manual option.
11 votes -
Case Severity
RingCentral customers should be able to modify the case severity through the support portal.
8 votes -
Original Caller ID Name of the caller should show up when they transfer/forward call to other extension
Original Caller ID Name of the caller should show up when they transfer/forward call to other extension
1 vote -
Bulk Download Files and Documents sent in the RC App
It would be very convenient if there will be an option to download the files or documents sent through the RC app in Bulk since the current option to download the files in Workspace is one at a time. It will be difficult to download all of them especially if the stored files were accumulated for 5 years or more.
1 vote
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