10977 results found
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Get alert when a call queue is empty or without any online person
There should be a notification that a call is waiting when the call queue is empty or without any online person to be able to have call queue members available to receive the call and to monitor their status as well.
8 votes -
Separate the numbers of rings for the Second Call and forwarrding the call to a 3rd party number
To reduce the number of rings force this scenario only not for all the inbound calls: First call is engaged and when a second call and forwarding it to a 3rd party number
5 votes -
911 Notifications Handling for Non-emergency and Valid Calls
Add functionality to RingCentral's 911 notifications to provide clear guidelines and handling recommendations for both benign (non-emergency) and valid emergency notifications. This feature would help users differentiate between types of 911 alerts and establish proper actions to take for each scenario.
1 vote -
Set a limit of the number of SMS a user can send
We need a feature where we can set a number of SMS that a user can send. To limit their outbound SMS.
2 votes -
Changing the Main Super Admin to another existing extension
It will be easier if there's an option to switch the main super admin on the account to another existing extension, instead of moving the information from one extension to another or moving the direct number. Since there are some important messages that need to be kept from the old extension of the user who will take the place of the main super admin since there's no option yet to move the messages or inbox from one extension to another.
53 votes -
Ability to block robocalls on a per line bases
Ability to block robocalls on a per line bases
3 votes -
Automatically add new user to Automatic call recording list
We have a Ringcentral account and we are under the impression that the extension on our account are already set to automatically record however upon checking we need to manually add them, it would be helpful to enable the automatic call recording for this extension when they are newly created
4 votes -
RingCentral desktop app. force user to update their IM status, or automatic status update depending to their availability
RingCentral desktop app. forces user to update their IM status, or automatic status update depending on their availability
For the user to make sure to set their statuses and they will not leave it empty.
5 votes -
Ability to sync mobile/cell phone contacts to Ring Central mobile app
The customer wants to have the capability to sync Mobile phone contacts to Ring Central mobile app contacts.
2 votes -
2 votes
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RingCentral application old versions
Having an option to roll back to the older versions of the RingCentral Application for device compatibility purposes.
2 votes -
Feature Request: Enhanced Support for Deskphones in User Settings Templates
We would like to request a feature enhancement to address the current limitation in User Settings Templates that prevents deskphones from ringing when the "User Call Handling Template" is applied. This limitation causes confusion and operational disruptions for customers expecting a seamless integration of deskphones with User Call Handling.
Detailed Description of the Request:
Currently, when a User Settings Template is applied with a "Phone Call Handling," the setup is designed to ring only the RingCentral Desktop and Mobile apps, with no option to include deskphones. This limitation creates the following challenges:
Customer Expectations Misaligned with Design:
Customers expect the…
2 votes -
Bypass call queue status by turning on and off the user extension status on the Ringcentral Ap
Once the user turn off/on the call queue status on their extension, it will also turn off and on the status on the call queue via admin portal.
2 votes -
Option to set Emergency Response Location in Phones and Devices Section of Admin Portal for Soft Phone Users
Deskphone's ERLs can be setup in the Admin Portal. This option should also apply to Softphone users.
1 vote -
I need to be able to set up an alternate first name for the dial by name directory
I need to be able to set up an alternate first name for the dial by name directory. Some users go by shortened name such as Mike/Michael which leaves callers frustrated
1 vote -
Improved Support for Expired Certificates on Legacy Polycom VVX 500 Devices
Request for Feature/Improvement:
Certificate Renewal Process: Implement a streamlined process for renewing or extending certificates on older Polycom VVX 500 devices. This would allow users to continue using these phones beyond the 15-year certificate lifespan without major disruptions.End-of-Life (EOL) Support for Older Phones: Provide clearer communication regarding the end-of-life process for older Polycom VVX 500 phones, including options for certificate renewal or migration. A formal migration plan could help customers transition to newer devices smoothly.
Log File Retrieval for Expired Certificates: Develop an automated or simplified method for customers to retrieve and submit log files that can quickly identify…
1 vote -
Tell caller they are being connected
Turn Off "Tell caller they are being connected " as a Default and Set the Ring Tone as the Default instead of Music.
1 vote -
retrieve failed to record call recordings
customer would like to be able to retrieve a call that failed to record. Their should be an option in our database to automatically record calls
4 votes -
be able to block sms for customers who requested out out
be able to block sms for customers who requested out out
If the customer requests not to be contacted anymore by sms. Block for all of Organization to send sms to that customer.
2 votes -
Provide a detailed explanation of the failed fax transmission caused by the encrypted attachment
It would be helpful to provide a more detailed explanation regarding the failed faxing due to the encrypted attachment. This will help us confirm whether the file could not be opened earlier.
2 votes
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