13289 results found
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Add Yealink T58W to the Key Template and Presence Options
The Yealink T58W is a supported phone for RingCentral Assisted provisioning, but there is not an option for the phone in the user's presence options (only option is other phone), and it's not an option for a key template to set up speed dials. This is too high end of a phone to not have this supported, especially when RingCentral has options for both lower and higher end Yealink Models.
1 vote -
"Auto-Join" / Analog Parallel Line Emulation for W70B/W76P
I am requesting a feature for the Yealink W70B base station (W76P package) that emulates legacy analog "parallel line" behavior.
if Handset A is on a call, Handset B sees the line as busy. We need it set to Auto Join or possibly to set a softkey to join ongoing call that can easily be seen by any user/s.
2 votes -
Access IVR Menu Settings from the RingCentral Mobile App
I need to be able to update the IVR menu settings from within the RingCentral mobile app.
1 vote -
Adding description on how to upload .WAV or .MP3 file in the Announcement-Only Extension
Please include a banner or description in the pop-up window after you click the edit button under Announcement tab - Announcement-Only Extension stating "click the red button to re-record your custom greeting or upload .WAV or .MP3 file"
1 vote -
Forwarding from unanswered call to AI receptionist
A feature or option to forward unanswered extension calls to an AI receptionist. The current settings offer only the options to forward calls to voicemail, to another extension, or to an external number.
2 votes -
Option to change the via RingCentral label to the company's business name
The customer would like to have an option to change the label "via RingCentral" when sending text messages to their business name.
11 votes -
Outbound Caller ID: Separate Queue numbers and IVR numbers
Under the Caller ID restrictions, the "Allow direct numbers as Caller ID" option currently enables end users to call out using both IVR numbers and queue numbers they are members of. However, callers should only have the option to use the queue number as their outbound Caller ID (OBCID) without access to all of the site's IVR numbers.
8 votes -
Feature Request: Preserve Custom Taskbar Icon Across Updates
Hello RingCentral Team,
I’m writing to submit a feature request regarding the RingCentral desktop app on Windows.
Each time the application updates, it resets or changes the custom taskbar icon I’ve intentionally configured. This happens consistently after updates and requires me to manually reapply the icon every time.
Please consider preserving user-defined taskbar icons across updates. Maintaining existing user customizations would improve the overall update experience and reduce unnecessary friction for users who rely on visual consistency in their workflow.
Thank you for your time and consideration.
2 votes -
lock ringer of yealink
There should be a better way to get client a custom configuration for yealink device T57W to lock ringer, since this affects client business
Regards
Ram Carillo
APAC Support Team2 votes -
Multi-Day / Date-Range Analytics Report Generation
Currently, RingCentral Analytics only allows reports to be generated on a per-day basis, requiring users to manually create and export individual reports for each day. For longer timeframes (e.g., 30, 60, or 90 days), this results in significant manual effort, as reports must be generated separately for each day.
Problem Statement:
Customers who need historical data across extended periods are forced to:Manually generate up to 90 individual daily reports
Download and consolidate data outside of RingCentral
Spend excessive time on repetitive administrative tasks
This limitation impacts operational efficiency, reporting accuracy, and customer satisfaction—especially for teams performing audits, performance analysis,…
2 votes -
Syncing contacts to other user
Give us an option to easily sync our contacts to other users using the RingCentral Application not by manually importing it into admin portal.
3 votes -
Syncing Microsoft 365 Contacts to Ring Central Desktop app
The Ring Central Desktop app does not sync Microsoft 365 contacts if they have more than 2 names. E.g. John Doe will sync but John B. Doe will not. There is no similar problem syncing the Ring Central app with Google contacts. I contacted Tech Support and they confirmed it is a problem. You should fix it
1 vote -
Option to have the lists of website that cannot send short code with RingCentral or VoIP numbers
Option to have the lists of website that cannot send short code with RingCentral or VoIP numbers. So there will be an option on our end to know if the website will support short code for VoIP numbers
1 vote -
Key press on audio prompt at caller without using IVR
This option, when available, will have the caller to make a key press before call connects to actual user, all without using IVR function
1 vote -
Support for 000 Emergency Dialing in RingCX Web Agent
Enable configuration or native support for regional emergency numbers (e.g., 000 for AU) within the RingCX Web Agent, aligned with compliance and emergency calling standards.
1 vote -
Option to reset Avatar back to Initials
There should be an option to delete vs only edit the avatar profile picture. I like having a picture but some companies want to control the avatar (make sure it's professional if they show up on a video meeting) or to delete for a new user if they only need to repurpose a profile without deleting the user completely. As I partner I would like to have this option for end-user training. If I demonstrate how to add an avatar, I can't delete it. But there has been a customer who set a policy about avatars and wanted to delete…
3 votes -
Caller ID on transfer
Transfers - can we please have a feature implemented where end users can choose to have original caller ID displayed when transfered?
I.E:
Caller A calls the company, Employee B answers the phone and cold transfers to employee C. Employee C either answers or doesnt. By default in EX you only can have Employee B shown as the Caller ID. This isn't ideal in every environment.We would like Caller A info to be displayed for employee C, instead of employee B's info.
11 votes -
How about not having a pop up confirming you deleted a VM pop right up in front of the button i'm about to push? So annoying!
How about not having a pop up confirming you deleted a VM pop right up in front of the button i'm about to push? So annoying!
1 vote -
Call Log Report should indicate internally transferred calls as well.
Call Log Report should indicate internally transferred calls as well.
4 votes -
Enable DND Sync for the Yealink Phone Model Yealink T54w
Enable DND Sync for the Yealink Phone Model Yealink T54w to Sync with RC app
4 votes
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