12095 results found
-
Fax reporting number of pages for Send And Receive including Deleted faxes
A feature that will allow customers to retrieve data specifically the number of pages for faxes sent and received
2 votes -
Voicemail Phone Notification of desk phones should continue to be available for any unread messages even after reboot
Voice Mail Phone Notification (WMI) of desk phones is no longer available after loss of power or reboot. The backend only sends notifications to switch WMI on or off. It cannot detect if a phone has been rebooted, which might necessitate resending the WMI notification. Suggesting for WMI to stay even after loss of power.
2 votes -
Option for customer to Opt out or delay of any firmware updates for Mitel phones from RC
Customers will have the option to choose between two flexibility features regarding their device management: they can either opt out of any potential service delays or choose to opt out of all forthcoming firmware updates from RC. This allows users to have greater control over their experience and make decisions that best suit their needs and preferences.
6 votes -
Accept Queue Calls
Currently, if a user logs out of RingCentral but does not toggle off "Accept Call Queues," that user will still be in the call rotation. Therefore, I need to remind my employees when they are done for the day, they need to make sure that is toggled off. It would be much simpler if RingCentral automatically took them off the call queue when not logged in - it only makes sense. Why would the phone still ring to a user who is not logged in?
6 votes -
Change message after after the telephony server detects a looping condition
Customer has requested that to change message played after the telephony server detects a looping condition.
Scenario: A caller enters a call queues, hears the greeting, which says if you know the extension of the person you are looking for please enter it now, caller enter extension number, call goes to extension but does not get answered User's extension is set-up to go back to the call queue if not answered. Again the caller enters the extension, goes thought the process again but this time after the call is not answered, it tries to go the the call queue however…3 votes -
Ability to reply to other's SMS.
Is there anyway everyone on my team can have access to all the text messages and be able to reply from one number?
1 vote -
The ring central phone dialer always shows up in my company personal entry screens when someone calls me
Let the ring central phone dialer only come up in ring central app, as I already hear the phone ring, and I always have to minimize the dialer while I'm trying to enter orders.
1 vote -
Pop Out Message, Text, Fax, Video, etc.
The option to Pop Out each of the communication methods. EX: If I'm writing text messages and need to respond to a Message, I have to leave the texting window and bounce back and forth. Adding the individual Test Thread like a Message or Team would be a great start!
1 vote -
ability to customize the automatic opt-out message when the option "add opt-out message" is ticked
Be able to customize the opt-out message when the option "add opt-out message" is ticked.
1 vote -
Allow RC Call Forwarding to Pending Port TNs
While a porting TN is still held by the losing carrier or the port order has not yet been completed, please allow call forwarding from a RingCentral number to the pending porting TNs within RingCentral.
1 vote -
View archived short messages
Currently the app can archive the sms once it arrives at 5000sms, this is very inconvenient, I lost lots of important patient communication. I want the system to have an option to allow me to view the past messages(only SMS needed) even it reaches 5000 limit, at least in my local laptop or phone.
1 vote -
Analytics - DID Data
Goal: To be able to report on each individual wait time for the localized DID numbers that feed into the NSW & QLD Queues.
I am able to find report that gives me a breakdown of call volume
I have searched & attempted to create a report that gives me the induvidual wait times for each Qld1, Qld2, Qld3 & NSW although cannot find exact data.
Is this data able to be produced or due to queue set up of NSW = NSW & Qld1, Qld2, Qld3 = QLD, the wait time is only from the queue its self.
Hope…
1 vote -
Users will remain visible in the RingCentral App until they are deleted from the Microsoft 365 Settings
The termed users in the MS 365 as 'Active users', but they marked these termed users as 'Do not show in GAL' and in the RC app, these users are still showing as company contacts; their request is to not show these users in RC app.
2 votes -
Ability to adjust the call recording prompt before it play (10 seconds)
The ability to adjust the call recording prompt and play it once the call is successfully connected. The customer would like an option to set a delay, such as 10 seconds after the caller picks up. They mentioned that callers typically hang up after hearing the call recording prompt before hearing us.
5 votes -
Notification when call ends.
Please. The RingCentral App needs a sound notification to play for a dropped or ended call. Right now there's no way to tell when the call ends or drops unless you have the RingCentral app pulled up on the screen.
This is such a basic but important feature. Thank you.
16 votes -
User level option to delete Team on RC app
allow team members (not only admins) to have the option to delete a Team they are part of.
1 vote -
update History info for calls being forwarded to external numbers
Hi Team,
We would like to request to update History Info for all calls being forwarded to external numbers. Currently, we received a lot of cases that calls are not being forwarded to external numbers if the incoming call display shows the incoming caller ID. But, when changed to the called number the call goes through.
1 vote -
Third party number stop sending SMS to all RingCentral number
Enable users with non-RingCentral numbers to opt out of SMS from all RingCentral numbers by texting "STOP" to any single RingCentral number. A feature that allows a user can send the word "STOP" to RingCentral's main number and it will opt-out them out to send SMS.
2 votes -
Feature Request: Call Queue Configuration Export
Feature Summary:
• Provide an option within the RingEX Admin Portal to export Call Queue configurations, including:
• Queue extension numbers
• Queue members
• Call duration settings
• Ring type (e.g., simultaneous, sequential)
• Any other relevant call handling rules
Use Case:
• Customers who need to migrate like from RC partners to RC Direct or replicate call queue settingss—currently have no way to export these configurations. This creates additional manual work and increases the risk of misconfiguration.Proposed Solution:
• Introduce an "Export Call Queue Settings" feature within the Admin Portal• Provide CSV or JSON export format…
5 votes -
Notification for Returned Missed Calls
Add an indication to show when a missed call from a queue has already been returned by a member. Currently, this information is not available, leading to multiple callbacks to the same customer by different queue members. This creates a significant issue for call tracking and negatively impacts the customer experience and satisfaction.
5 votes
- Don't see your idea?