12731 results found
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Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension
Poly devices (VVX-250) used to be able to set a call-forward to a short extension number using the TUI.
This function no longer works, meaning call-forwards must now be set using the full extension - i.e. site-code + short-extension.
We were informed by support this stopped working because RingCentral discovered a 'bug' and by fixing the bug, it prevents call-forwards using short extension on poly handsets.
This is causing a headache for our customers, some who only ever use the short extension to dial/transfer to each other and set call-forwards.
Now when setting call-forward, they must enter the site code…
23 votes -
Block a number Globally for the entire company, without it being attached to a Super Admin extension
The Super Admin hypothetically named Jane Doe blocks a number of an ex-boyfriend. Now the ex-boyfriend cannot contact the company, or anyone within the company, because Jane Doe blocked it. There needs to be a Global, company-wide block list that is not tied to a Super Admin account. Please find a solution to this issue, because if a number is blocked by the Super Admin, it will not reach another extension, even when that extension has added the number as a Trusted number, which QUOTE "Specify trusted numbers which should never be blocked under any circumstance" Obviously that above statement…
10 votes -
Voicemail Email Notification Password Encryption
Ability to have a password on the files sent via email for voicemail notification.
3 votes -
Add Poly CCX 505 to the supported deskphones
Add Poly CCX 505 to the supported deskphones for ringcentral
1 vote -
Option to Disable “Switch Call to This Device” Banner
There is currently no setting to disable the “Switch call to this device” banner when using VoIP calling. The banner appears automatically once the app is installed and calling is enabled.
While this supports call continuity, it is unnecessary for users who do not switch calls between devices and can be distracting.
Request
Add a setting that allows users (or admins) to turn off the “Switch call to this device” banner.Benefit
Cleaner interface
Fewer interruptions during calls
Better support for single-device and enterprise use cases
1 vote -
Multi-Layer Custom Rules - IVR MENU - Limited Employee Hours
Multi-Layer Custom Rules, when a customer enters the IVR menu AND it is after a certain time AND they press a certain extension (with an EXTERNAL CALL FORWARD #), THEN they get routed to VOICEMAIL.
This is for employees etc that have limited office hours and are not reachable past certain hours of the day.
1 vote -
Global Hardware Templates to Maintain Custom Wallpaper, Timeout, and Display Settings for assisted provisioned devices
Physical Phones Lose Settings.
I have numerous phones that have their wallpaper and display settings reset for no apparent reason. This has been noticed across common area phones along with my own personal desk phone.
- The phones are set up via assisted provisioning.
- Looking for a Template to apply to all the devices once phones reboots/resync instead of changing the settings in the phones individually.
1 vote -
Feature Request: Restrict User Login to RingCentral Mobile App
Problem:
Some customers prefer their users to handle calls exclusively through registered computers or specific IP addresses. However, RingCentral currently lacks the ability to restrict user logins for the RingCentral Mobile App. This can lead to potential policy violations or inconsistent call handling, as users may answer calls from unapproved devices.Current Behavior:
Users can freely log in and answer calls using the RingCentral Mobile App, regardless of the customer’s preferences or restrictions.
There is no administrative control to restrict access based on user roles, device types, or IP addresses.Desired Behavior:
Introduce a feature within the Admin Portal that…20 votes -
Transferring Licenses in Cost Center
When trying to assign a phone from the number inventory, It puts up a message that I have no licenses in the cost center selected and prompting users to purchase an additional license without showing the visible option to transfer an available license can easily lead to unnecessary spending and inefficient license management. Making the transfer option more visible and user-friendly especially when a user encounters a "no available licenses" message would likely reduce confusion, improve resource utilization, and increase customer satisfaction.
6 votes -
Customer is requesting about having an Excel file with the provisioning credentials
The customer is requesting an Excel file with the provisioning credentials.
1 vote -
Allow roaming user to sign in to phone over another user
RingCentral should allow roaming users to sign in to any phone whether it is assigned to another user or not. The "hotdesk phone" functionality is nice, but it doesn't allow calls to be placed from the phone unless someone is actively signed in. This feature was available in our last phone system.
1 vote -
Clear Error Messaging for Salesforce Remote Site Setting Issues
Description:
Currently, if a Salesforce org-level Remote Site Setting required for CXone Agent authentication is missing, users see a generic error: “You do not have permission assigned.” This is misleading and can result in unnecessary troubleshooting of licenses, permissions, or tokens.Proposed Improvement:
Provide a specific error message indicating the missing Remote Site Setting and the affected endpoint, e.g., “Authentication failed due to missing Remote Site Setting: [endpoint URL]. Please contact your Salesforce admin.”Benefit:
Reduces support tickets, accelerates troubleshooting, and improves the user experience for newly created or re-created Salesforce users.1 vote -
Receive notification for missed Call Queue calls
Request:
To receive a notification on BTCW app/Physical phone when no members on a Call Queue are able to answer a call.Brand: BT
1 vote -
Enhanced Caller ID for Externally Forwarded Calls
When calls are forwarded from external numbers, the system currently displays only the forwarding number as the caller ID. request the ability to show both the original caller and the forwarding number, or tag such calls as “Externally Forwarded.” This would improve transparency, IVR accuracy, call logging, and troubleshooting for enterprise customers.
1 vote -
option to fill this fields when importing new user EXT's
We are targeting to set a user extension in bulk that will have the call monitoring available and have them added to the "Can be monitored" group. We cannot see these fields within the import CSV list.
1 vote -
Limited role access
It would be great if we could create a custom role that has access to only specified roles when creating or editing user accounts.
We've got other members of IT that are responsible for provisioning user accounts for multiple business apps, including RingCentral. I want them to be able to edit roles, but only have access to roles that we specify so they cannot make themselves or someone else a super admin.
Basically want a safeguard so that they can't self-elevate their permissions.
2 votes -
AI notes that supports multiple language
AI notes that will support Spanish or multiple languages.
4 votes -
Disabling # and @ tagging for RingCentral Messaging
Disabling # and @ tagging in RingCentral Messaging would greatly improve the typing experience. These symbols are commonly used in everyday messages, and automatic tagging often triggers unintentionally. This can lead to users or group chats being mistakenly tagged, which is disruptive and distracting. Providing an option to turn off or customize tagging behavior would help reduce errors and improve overall usability, especially in active conversations.
1 vote -
Support Multiple Cloud Storage Destinations for Archiving
Allow customers to configure different cloud storage destinations for archiving based on file type (e.g., call recordings, SMS, voicemail). This would provide greater flexibility for compliance, retention, and historical storage requirements, rather than limiting accounts to a single archiving destination.
1 vote -
RingCentral web app to bring it always on front
When using the RingCentral web based app to bring it always on front when receiving/engage on a phone call.
1 vote
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