13289 results found
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Ability to retrieve voicemails from a blocked number in the RC app
Ability to retrieve voicemails from a blocked number in the RC app
1 vote -
Alert tone for a user that received a call while monitoring an agent
When my agents monitor another agent calls, they do not hear when another call comes in while they are monitoring. There should be an alert sound when a call comes in for the one that monitors.
1 vote -
1 vote
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Download SMS logs with Customized Columns
Ability to Download SMS Logs with Custom Columns on the reports. Currently not able to download SMS logs with the Status column. It only downloads with fixed and specified columns which is not complete as listed on the admin portal.
6 votes -
Ability to check transcribed voicemail on admin portal
Ability to check transcribed voicemail on admin portal
0 votes -
Pop-up: "How was your app experience?" shouldn't be persistent on asking the users' experience
Pop-up: "How was your app experience?" shouldn't be persistent on asking the users' experience
1 vote -
Keep User Data
We would like the ability to retain user data even after deleting a user extension, since some users leave the company but their generated data should still be preserved.
1 vote -
Ability to view a masked fax number
We have a customer who would like to view the incoming fax number even when it is masked. This would help verify whether the number is correct and also assist in identifying potential fraudulent activity.
1 vote -
Time Zone Association for Auto-Receptionist Custom Rule Schedules
Providing the ability to assign a time zone to custom auto-receptionist rules—rather than relying solely on fixed dates and times—ensures accurate call routing, simplifies administration, and supports global, scalable deployments.
2 votes -
Improving RC/BTCW app administration.
To be able to manage users' settings from the BT CW or RC app (administrator settings).
In this specific case, our client is unable to set a default noise-cancellation setting for all users. There is no template in the service portal or the app administration.
Consequently, the administrator does not have full control of users` settings in the app.2 votes -
CNAM should include numbers.
Caller ID name should include numbers.
7 votes -
Settings to automatically keep the keypad on the ringcentral app attached and not pop out.
the customer wanted to have a settings on the ringcentral app where she can press and the keypad will not automatically pop out when on a call
5 votes -
Callback list.
Have an option to route callers to "Callback list" that will allow us to call them back if they don't want to wait on the line.
5 votes -
call queues ability to forward to CX queue outside
Currently in EX call queues, for afterhours/overflow you can play an announcement, send to voicemail, forward to extension or forward to external number. would be nice to have an option to "Forward to CX Queue" with a list of available queues instead of having to choose 'Forward to External number" look up the queue number and enter it.
5 votes -
change presence based on the status of the user
change presence based on the status of the end user.
for example the status says lunch or on vacation, the presence will change to DND or OFFLINE without manually changing it.
2 votes -
Show link preview on SMS
Ability to show link previews on incoming/outgoing SMS
2 votes -
Allow line key/soft key customization for Poly Edge Series phones via Admin Portal
Currently, soft keys on Poly Edge phones, such as DND, are not adjustable and are set to a fixed configuration. It would be helpful if it could be customized/arranged like other phone models in the Admin Portal.
2 votes -
Clio magage on the top left is not working
Allow me to open a clio manage tab from a clio manage tab, by clicking again the clio manage tab button. I have to either open a tab in a different version of clio, clio grow for example and then use the button to open a new tab.
Bear in mind this function does exists in clio Grow.1 vote -
Call parking so that calls can be parked on RC phone and picked up on cell phone without an RC app.
It would be very useful to integrate call parking so that it is possible to park a call on an rC phone but be able to pick it up on one's company or personal cell phone without the RC app.
1 vote -
Outbound Caller ID Configuration During User Extension Creation in RingEX
A feature regarding Outbound (OB) Caller ID configuration in RingEX during the process of creating a new user extension.
Current Behavior:
When a new user extension is created, the default Outbound Caller ID is automatically set to the main company number.Expected Behavior:
Would like the ability to configure the Outbound Caller ID at the time of creating the user extension, specifically allowing it to be set to the user’s direct number by default.This enhancement would help streamline the setup process and reduce the need for manual configuration after the extension has been created.
1 vote
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