13287 results found
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Disable Call Notes Email Notification.
Option to DISABLE the Call Notes Email Notification on an Account level, not giving their users the option to just turn it back on after turning it off.
2 votes -
Enable DND Sync for the Yealink Phone Model Yealink T48U and W76P
Enable DND Sync for the Yealink Phone Model Yealink T48U and W76P to Sync with RC app
5 votes -
Automatically add messaging group or Teams
It will be great if ring central team messaging can have automatic group messaging assignment for newly added extensions depending on the department assigned or the email domain used so we can avoid manually adding new extensions to their respective groups
1 vote -
stick to same post time when pop out conversation
After searching back and finding relevant point in a DM or Team message thread, I would like to pop out the conversation and remain at that point. Currently the pop out is positioned at latest message always.
1 vote -
caller id
I'd like a way to check the outbound caller ID set on a user's account without having to go user by user in the admin portal. If it could be included in the User export or displayed as a column in the user portal that would be ideal
1 vote -
DTMF passed on merged conference call for hard phones
Customers would like the ability to merge two PSTN calls onto a 3-way conference call using a hard phone and have DTMF passed between the two PSTN calls.
This currently works with the Ringcentral app but does not work for most all of the supported desk phones.
1 vote -
Enable Sequence Customization Within Custom Rules
Currently, while the Work Hours Primary Sequence allows users to drag and reorder members, the same flexibility is not available within Custom Rules. Inside a custom rule, there is no option to adjust the sequence of rule members.
Issue: When configuring a custom rule, the member sequence is automatically inherited from the sequence defined under Work Hours Settings. Admins are unable to modify or override this order within the custom rule itself.
1 vote -
Enable SMS for Mexico numbers
Hi, It would be best if we can allow SMS to be enabled for Mexican numbers. This will help users to utilize their Mexican numbers in communicating to clients thru text messaging.
1 vote -
Charater counter when sending SMS
Ability to see how many characters are left when sending an SMS.
3 votes -
To show all numbers in Analytics
To show all numbers in Analytics. Analytics is only showing company numbers and does not show numbers assigned to extensions.
6 votes -
Ability for multiple users to log in to one extension and conduct conference calls
Ability for multiple users to log in to one extension and conduct conference calls
1 vote -
Add drop down during a fax for billing code selection
Request for billing codes to be selected during a fax. Use case, during a fax, need a drop down with a list of billing codes, some general like sales, engineering, service, to being able to select client billing codes from a list or DB.
1 vote -
Outlook app for Fax Only Solution
Need an Outlook plugin/App for fax when RingEX is not being used. For fax only solution. Allow this app to open up, pick the cover page, add all the details, attach, select the CallerID, all done with Outlook. Provide within app, history, failures, outgoing, incoming, etc...
1 vote -
Option to remove company name for outbound caller ID settings
We have UK RingCentral account
Our company name keeps showing up on the screen of those that we ring but we would like to have that removed and only show our number.
1 vote -
Using Conference Call Line without sending invites, providing codes or adding contacts
The ability to use the conference call line without sending invites, providing access codes, or adding contacts—simply by dialing the dedicated number to join the conference call.
1 vote -
Call queue routing can be configured to provide customers with options to choose from multiple user voicemails when leaving a message.
Using RingCentral’s call queue routing, it can be configured to present multiple user voicemail options for customers to choose from when leaving a message.
1 vote -
caller ID pass-through
passing the original caller's number through the system to a final destination for inbound calls.
1 vote -
Enable manual activation of call queue voicemail (After Hours mode) via desk phone interface.
Enable manual activation of call queue voicemail (After Hours mode) via desk phone interface.
The customer is requesting a way to manually toggle the 'After Hours' voicemail for a call queue extension directly from their desk phone hardware.
1 vote -
Allow more File types and file size limit for SMS
Should have more options of what file types to send and have more limit for the file size.
2 votes -
IP Phone Do Not Disturb And Ring Groups
Currently, if a member of a ring group puts themselves in DND via their physical desk phone (Poly VVX450), no other member of the ring group can recieve the call; the system sends back a busy signal causing the call to route to the next step (either VM or Forward). However, if the user puts themselves in DND via the Admin Portal, the ring group/call routing works as expected or desired.
A member of a ring group SHOULD be able to put themselves in DND (either by their physical phone or desktop/mobile app) without affecting other group members' ability to…
8 votes
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