12972 results found
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Settings to automatically keep the keypad on the ringcentral app attached and not pop out.
the customer wanted to have a settings on the ringcentral app where she can press and the keypad will not automatically pop out when on a call
4 votes -
Assigning Users In Presence using an Excel File
Introduce a way to assign or manage users in alphabetical order by name without relying on the Presence feature directly in the admin portal. An Excel/CSV upload option that allows for assigning users in bulk.
This would help admins manage users more efficiently, especially in organizations with large teams where alphabetical order is important for internal processes or reporting.
5 votes -
Filter receive SMS/ MMS to automatically block unwanted messages.
Filter receive SMS/ MMS to automatically block unwanted messages.
Specific user is receiving unwanted text messages we highly suggest for the system to filter the SMS received for unwanted SMS and automatically block them in RingCentral phone numbers.
9 votes -
Ability to create incident ticket in behalf of the customer
It would be best to create a unified platform where in the support representatives can create an incident ticket in behalf of the customer. It would be best to have a collaboration with different carriers in behalf of the customer to improve customer experience.
3 votes -
Preserve Chat History When Re-Enabling Extensions
Currently, re-enabling a disabled extension creates a new profile, causing chats and groups from the original profile to be lost. The requested feature would allow the app to either retain the original profile or merge the old and new profiles, ensuring no messages or group data are lost.
This addresses the root problem—preventing data loss and improving user experience.
1 vote -
RingCentral does not support embedding a playable video directly within a standard SMS. People want click on links. Pls add it as an option.
When I send a link with a video in it to someone who registers on our real estate website they will not open it. They are worried it is a virus (spam). When I text the consumer they think its AI. With the technology that RingCentral has today why cant they have the option to send video text with a embedded video showing there is a real human like you can through your personal cell phone ie Verizon Wireless? Sprint? T-Mobile?
1 vote -
callback call recording
Can we have the auto call recording turned on for the callback feature within call ques. I am being told that in a call que if you have the callback feature turned on and a client selects the call back feature, then that call is not recorded
1 vote -
Validate phone list
validate phone lists - to confirm the phone numbers we have are working numbers still in service?
1 vote -
2 votes
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The ability to automatically dial a number when clicke, Without having to press on the Phone Icon. This feature should be available on yeali
The ability to automatically dial a number when clicked, Without having to press on the Phone Icon. This feature should be available on Yealink phones that no need to add rule
2 votes -
Ability to disable caller ID name for incoming calls and display only the calling phone number.
Ability to disable caller ID name for incoming calls and display only the calling phone number.
2 votes -
delete transcript
Description: I am requesting the ability to manually delete transcript history within the app. Currently, users lack sufficient control over removing these records once they are generated. We need a clear "Delete" option for individual transcripts, as well as a multiple selection tool to delete several entries at once. This is essential for user privacy and keeping our history logs organized.
1 vote -
Option to upload the custom call recording notification when transferring a call
Please add an option so that when the call is transferred to another extension, they can upload a custom recording rather than the default announcement that the call is being recorded.
1 vote -
Specific caller ID on custom rule
Currently, there is no option to enter a caller ID(e.g. Airbnb) when creating a custom rule. We can only enter the callers' phone numbers or contacts from the address book.
Using a specific caller ID helps us filter calls, especially when multiple numbers share the same caller ID.1 vote -
Exclude Email Signature from Email-to-Fax
When sending faxes via email, the email signature is being included, which adds extra pages.
Is there a way to exclude the signature? If not, please consider this a feature request.
0 votes -
Request to Support Favorites for CSV-Imported Contacts with "RingCentral (Default)" Source
The customer is uploading external contacts to the directory via a CSV file by setting the source column as "RingCentral (Default)" and wants to add these contacts to their favorites, which is currently not possible.
Request: Enable users to mark contacts as Favorites when the contact source is set to "RingCentral (Default)" via CSV import. Currently, even if the source in the CSV is set correctly, these contacts appear in the app as "Shared Directory", which prevents users from favoriting them. This behavior differs from when a customer manually adds a contact directly in the app—they can set the source…
7 votes -
Notification which lets you know that an individual you are tracking on messaging turned to Green status.
Notification which lets you know that an individual you are tracking on messaging turned to Green status. This will improve your chances of catching the person when they are available.
1 vote -
The serial number of a third-party device should be visible when using Manual provisioning.
The customer is requesting an option to manually add the serial number of a third-party phone on the Admin Portal page when using Manual provisioning.
5 votes -
Allow "Firearms" related businesses with TCR
Customer is requesting to reconsider "Firearms" or any businesses that might be considered disallowed content for TCR registration
4 votes -
Provide the date in message/call list.
When I look at my list of calls or voicemails in the list view on the left of each respective tab on the phone page, it only shows the date of the call. I have to go into details to see the time. I would like to see the time in the list view.
1 vote
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