13289 results found
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Configure the Yealink base station and handset to ring simultaneously for incoming calls.
Allow the Yealink W76P base station and its paired handset to ring simultaneously for incoming calls. Currently, only the handset rings, but customers would like both the base and the handset to alert at the same time to ensure calls are never missed.
1 vote -
Support shared lines when a user logs into a hot desk phone
When a user is a member of a shared line and logs into a hot desk phone, the shared line should be available on the hot desk phone as the user's primary line and any other lines setup in Presence.
Currently, the user with a shared line can log into a hot desk phone but the shared line will not display/ring on the hot desk phone.
When a user logs into the hot desk phone, the phone should fully become that user.
1 vote -
Report that will show the Auto-Receptionist call handling
The customer wants a report that they can run monthly, which will show how a specific auto-attendant was used. They are mainly looking to see how many times that auto-attendant was called, how lomg the calls lasted, and which buttons were pressed.
1 vote -
New Text Messages to Appear on Top of the List
For new text messages may it be a new text thread or a new text message on an existing thread, it must appear on top of the list to get priortized.
1 vote -
Caller ID Name as a Number
We as customer, we don't really use Caller ID Name. It would be great if we can customize caller id name as a number itself.
5 votes -
Open Conference Line
Need to have an open conference line that can be use anytime with a passcode for quick conference for major issues
6 votes -
forward call queue calls to another call queue with same members if not answered or busy
request to forward call queue calls to another call queue with same members if not answered or busy
1 vote -
Ability not to see who picked up the call queue call
Ability not to see who picked up the call queue call,
When member's picked up the call from call queues.1 vote -
Voice Type selection in Prompt Library
Option to change the voice type aside the option to record using their own voice. Customer looking for option lie selection of voice like Female Voice 1, Female Voice 2 or Male Voice 1, and Male Voice 2.
1 vote -
Deskphone Only License
Have a tiered license for just a phone sitting on a desk that isn't assigned to a specific user. For example, a "hotel" desk, where anyone can come in and use the deskphone, but it's not priced on the same tier as a "Ring EX User" License, that has the capability to use the app and it's features. As we have a 100+ deskphone's throughout our organization that are just phones that any user can use, but they don't use the app or any of it's features (waste of money).
Also, if someone has a "Ring EX User" license but…
2 votes -
Disable Sending attachment for SMS/MMS
Customer is looking for an option to be able to disable sending attachment besides photo when sending SMS/MMS
3 votes -
Add Profile Picture to External Contacts
The possibility of adding pictures to external contacts
3 votes -
Add a discreet beep notification for call waiting on Android
Hello,
I would like to suggest an improvement for the RingCentral mobile app on Android.
Currently, when a second call comes in while you’re already on a call, the phone rings loudly, which can be disturbing both for the user and for the person on the line.It would be much better to have an option for a discreet beep notification, similar to how native Android calls or Microsoft Teams handle call waiting.
This would allow users to be aware of an incoming call without interrupting or distracting from the current conversation.Thank you for considering this enhancement!
4 votes -
Allow outbound calls from one agent to display in the call history of all agents in a call queue
When our organization misses a customer call, an agent will return that missed call; however, the other agents do not see that an outbound call was placed (returning the missed call). This leads multiple agents to call back the same missed call, resulting in inefficiency and an impact on overall customer satisfaction.
This feature would allow agents in a call queue to see, in real time, that the missed call was already handled from the RingCentral application on Desktop or Mobile.
3 votes -
Different password for admin portal and RingCentral app
It will be more convenient having different password for RingCentral App and Admin portal, so that when we change password on one of our extension it will not sign them out.
2 votes -
SMS Text Templates
I would like to be able to order the template texts alphabetically or what ever so that I can find them in a logical order. ie - all texts pertaining to Reminders, or Paperwork Due, etc. - I like and use the templates every day. I used to have a text file on the side of my RC that I would cut and paste into RC. So great addition!
24 votes -
multiple sms recipients for call ques
please add multiple recipients for sms call ques. currently there's only an option to add only 1 recipient to sms call que.
6 votes -
AI-driven front line for incoming support calls sync with Zendesk
I've been having a look at your AI Receptionist feature. I wanted to get in touch to see if the workflow we have in mind is doable, and if so, how we'd go about setting it up.
Essentially, what we're after is an AI-driven front line for incoming support calls that can:
- Greet the caller and let them know they're speaking with an AI assistant
- Ask them to describe their issue
- Capture key details like customer name, issue type, and device (e.g., laptop or tablet)
- Automatically create a support ticket in Zendesk with that information, including priority and full call…
1 vote -
Chat Summarization
A way to summarize chat messages received over the course of a day for people too busy to read each message that gets sent to them.
1 vote -
Persistent Wallboard Access for Performance Dashboards
I am writing to submit a feature request regarding the accessibility of the Performance Reports (specifically: https://analytics.ringcentral.ca/performance-report/default/users)
The Problem:
Currently, the customer wants to display this dashboard on a wall-mounted monitor for their technicians to monitor real-time KPIs. However, the URL requires a manual login every time a session expires or a browser restarts. This is not feasible for a headless display or a shared office screen, as it requires an admin to manually enter credentials on a public-facing device.The Request:
We need a way to generate a Secure Public URL or a "Wallboard Mode" Token. Specifically:Persistent…
1 vote
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