13289 results found
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Transferred calls to Ring on extension that has multiple users added on Ring Settings
We have an extension that has a rule set up that all calls that go to that extension ring on all phones. We want another rule be set that calls that are transferred to that extension only ring on that extension and not on all phones
1 vote -
Main Line rings all phones and is viewable for all phones
I am looking to have my phone system setup where when someone calls in the main line it rings on all phone extensions. Anyone is able to pick up the line and place that line on hold. Regardless of if the person who originally accepted the call is continuing to talk with the person or places them on hold all other users are able to see there is a call in process. If / when that line is placed on hold it is already visible to all other users and anyone can pick up that call without any additional parking…
1 vote -
Option to forward a deleted or quarantined number
There should be an option to forward an old number to a newly changed number.
1 vote -
Swap licensed number to direct number assigned as primary number
It would be more efficient if there were a simpler way to swap the licensed number assigned to a user with an additional local number and set it as the primary number.
Ideally, there should be an option to change the licensed number to the assigned additional local number as the primary number without having to move the number to the inventory first.
1 vote -
Change Outbound caller ID from desk phone - BT
Choose Outbound Caller ID to use when making outbound calls directly from deskphone, like how it can be done thru BT Cloud Work app, without having to change it/set it up on Admin Portal
1 vote -
Dial-out number rotation for Outbound caller ID
To enable Dial-out number rotation, which is set as a strategy to avoid "Spam" Labels. It is where a system automatically cycles through a pool of different phone numbers for outgoing calls, rather than using a single "master" number
1 vote -
text to speech
For messages and texting when you highlight the message you want read it just says the person's name! Really annoying. Need text-to-speech option and then speech-to-text that's easier. This also needs to be compatible with Echo, CarPlay, etc. Need more features for the busy professional on the go please!
2 votes -
User level option to delete Team on RC app
allow team members (not only admins) to have the option to delete a Team they are part of.
4 votes -
Preview pasted image in SMS Texts!
When we copy/paste a screenshot or image into an SMS Text thread it just shows "image.png" and we have no way to confirm if it is the correct image sent to the correct customer/person. We deal with sensitive financial information and this risk bears great consequence for us. Please make a way to see the image that is being pasted into the SMS thread!!
10 votes -
Resolve voicemail to text. Some voicemail transcriptions fail.
Some voicemail transcription emails do not have the transcription of the voicemail.
7 votes -
Use message-only extension to log in to the developers portal
Have an option to use a message-only extension to log in to the developers portal
2 votes -
SMS for RingCentral UK and EU Brands
Current Functionality:
SMS (Short Message Service) messaging is a core communication feature currently available for RingCentral North America (US and Canada) customers. This allows users to send and receive text messages using their RingCentral phone numbers, integrating SMS capabilities directly into their unified communications platform.Requested Functionality:
We request the enablement of comprehensive SMS functionality for all RingCentral UK and European Union (EU) brands. This feature should allow RingCentral UK and EU customers to:
1. Send and Receive SMS: Initiate and receive text messages from their RingCentral provisioned phone numbers (local, national, mobile, where technically feasible and legally compliant).
2.…7 votes -
Adding another number to be a company-wide number for SMS, not the main company number.
The customer wants to set his newly ported number to be one of the company numbers, but it will be used as the company-wide number for SMS.
2 votes -
Ability to create a universal voicemail
I have multiple employees who are getting upset because they are trying to set their voicemail message and it is difficult for them to manage the THREE SEPARATE VOICEMAIL RECORDINGS that would need to be set to cover them depending on how their phone is set. There are THREE DISTINCTLY SEPARATE Voicemail Greetings:
- Normal Voicemail Greeting: Used if call is missed during normal operation, i.e., if phone rings and no one picks up in time - this is the one set if the person uses the call-in recording method to set their Voicemail Greeting.
- Do Not Disturb Voicemail Greeting: Used…
1 vote -
Static Fax Confidentiality Statements / Custom Cover Pages
Static Fax Confidentiality Statements / Custom Cover Pages - Need to implement global fax policy across the company.
1 vote -
Group chat on admin portal
A customer would like access to the Admin Portal for a Group Chat on their account to make changes, even though they are not currently a group admin. This is to help manage the account setup and remove groups that are no longer in use.
1 vote -
Park calls from RC app pop out
the Ring Central Desktop App updated to show the dial pad, with now a recording button and a video recording button, pushing the call park button to the "..." more option which is an additional step for our sales people now. We do not allow our sales people to record phone calls, we would like to have this reverted back to how the app was previously, or to have the ability to customize the dial pad for how each business would like it to look. We would like to remove the record option and move the call park button back…
1 vote -
Improve Real-Time Manager Assignment Updates on RingSense Roster
Currently, when a user’s manager assignment is updated in the roster, the change does not take effect in real time and typically requires 5–10 minutes to reflect correctly. This behavior is expected, as manager assignments can cascade and the hierarchy-building process runs on a scheduled interval.
We recommend enhancing this process to significantly reduce the delay. Improving the speed at which managerial hierarchy updates are applied would provide a better user experience, especially for time-sensitive reporting, permissions, and workflow dependencies that rely on accurate manager relationships.
Requested Improvement:
Optimize or redesign the hierarchy update process to enable near real-time or…2 votes -
Request for Daily Average Call Data (Weekdays Only) in Analytics Report
After downloading the 3-month call data from Analytics for a call queue group, the report currently only provides the overall average number of calls for the entire 3-month period. However, I’d like to review the average number of calls per day, specifically for weekdays (Monday–Friday).
Could you please help update or provide a revised report that includes:
The average calls per weekday, and
(If possible) a daily breakdown excluding weekends.
3 votes -
Removing "Workspace" from RC app
It is not possible for an individual user to completely remove the "Workspace" feature tab from the RingCentral app interface. The tabs shown in the main navigation bar are a core part of the app's design and functionality, and there is no direct setting to hide or disable the "Workspace" tab itself.
3 votes
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