11252 results found
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Incoming Cellular Caller ID name needs to flow to desktop App/HUD, not just to desk phone.
ISSUE:
Clients call in to RingCentral customer account via cellular device.
Main line is answered by administrator using HUD on Desktop Application.
We have found that caller ID name information will not flow through to the desktop App/HUD, even though it is showing on the physical desk phone associated to extension. On the physical phone it shows (example) "Tom Smith / 216-444-1234" but on the desktop application/HUD it shows "UNKNOWN / 216-444-1234"Why wont the caller ID name for cellular callers populate in HUD?
This a huge inconvenience for clients using HUD as main answer for office and to monitor…3 votes -
Fax forwarding to company contacts via the admin portal
Ability to forward the faxes to company contacts via the admin portal
3 votes -
Recurrent User Report
It would be helpful if we could have a recurring report of the users within the account. This will allow the admins to monitor if there are users added to their accounts or if the lost employees.
This will be helpful for accounts that have a large number of users.3 votes -
Visibility of missed calls from call queue on the RingCentral app
We propose the addition of a "Missed Calls" tracking feature within the RingCentral app. This feature would enable users to view and manage missed calls not only from their direct line but also from call queues and other users within their organization. Here are the key components of this feature:Unified Missed Call Log: Users would have a centralized "Missed Calls" section within the RingCentral app that consolidates missed calls from all sources, including their direct line, call queues they are a part of, and calls for other users they have permission to access.Clear Call Queue Missed Calls: For users who…
49 votes -
Ability to Duplicate Teams
Ability for Super Admins to Duplicate Teams that have more than 100 members
9 votes -
increase fax attachment limit
increase fax attachment limit to 50 to 100Mb
34 votes -
call log remove
Need to have a type of feature where we can delete some of the leg of a call log. For example set up is call queue, it is showing a lot of details that won't be much necessary while exporting the data. For example if it is tagged as missed, it should only be tagged as missed with the number calling and the number they called not the total result of the routing especially we're just talking about one call only.
1 vote -
Option for the IVR name to be dropped or adjusted when call is forwarded to a call queue
Option for the IVR name to be dropped or adjusted when call is forwarded to a call queue then follow the rule of the call queue. (ex. when the dialed number is the direct number assigned to the call queue, then all calls forwarding to another call queue it displays the group name of the call queue it first gone thru)
1 vote -
Option for the IVR name to be dropped or adjusted when call is forwarded to a call queue
Option for the IVR name to be dropped or adjusted when call is forwarded to a call queue then follow the rule of the call queue. (ex. when the dialed number is the direct number assigned to the call queue, then all calls forwarding to another call queue it displays the group name of the call queue it first gone thru)
1 vote -
Paging Group Call Timeout
s there a way to limit the time a paging group page can stay active? We have users that will make a short page and then not properly hang up the phone. The paging group stays open and others can not page. Is there a way to have the page reset after 1 or even 2 minutes?
1 vote -
Utilize Line keys during Intercom
Whenever they use the intercom feature for their phone, they have to put in the Extension that they want to intercom and to press the pound key.
What they want to happen is to utilize the Line keys, where once they press Intercom, they just need to press the Line key of an Extension in User presence.1 vote -
Ability to assign the number as CCRN using the Admin portal.
Ability to assign the number as CCRN using the Admin portal.
They want to have an ability to manually assign or set the number as CCRN.1 vote -
Presence status on account should not have delay
We are are having issues on the presence status for the users of the account in the RC app, as replicated there is a couple of seconds delay before the status in the app updates in this short time with this we need a real time update on the status of the user for immediate transfers, it would be better if we can eliminate any delay in the presence status
1 vote -
Fax from RingCentral application contains last name
Hi team, Is there a possibility to hide/remove the last name of the user sending a fax from RC app using print to fax feature? Some of our staff member reported that they want to maintain their privacy and do not want their last name displayed in the fax that is being sent to recipients.
2 votes -
Create the ability to sort the HUD by Status
I would like to see the ability to sort the HUD by status or availability. If users are on the phone or on Do Not Disturb, their names could be hidden or moved to the bottom of the screen. This should be a setting option for individual users, and not a mandatory setting for the entire user group.
3 votes -
Redirect Queued Callers to the After-Hours Destination when Time of Queue Changes to After-Hours
Scenario: Currently, callers in queue remain in queue after the call center closes at 5:00PM. Have an optional setting that allows for the callers that are queued to be sent to the after-hours destination instead of staying in queue when the queue switches to after-hours.
3 votes -
Calls in queue during after Hours
If a call is on a queue at 4:45 PM, they wanted that if it is exactly 5:00 PM (After Hours) the calls will routes to their after hours even if it enter the queue.
If a call is on a queue during after hours, we should have the option on what to do with the calls that are already in queue.
3 votes -
Fax From option when sending new fax
Option to remove company numbers on the list of fax from numbers when sending new fax to avoid users from selecting other company numbers other than their main company fax phone number are allowed numbers to be used.
4 votes -
Performance report for more accurate total number of calls
Add a column or option to find the total number of calls without counting calls that were transferred more than once.
8 votes -
Provide RingEX Real Time Voice Stream to Omilia for Agent Assist
Using RingEX with Call Queues, it would be of benefit to RingCentral, Omilia, and customers to have Agent Assist. In order to have this a Real Time voice stream is required. I would like to enter this in as an idea as it will provide great benefit to those RingEX customers in the FinServ space and includes insurance.
1 vote
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